Dish Network 500 Instructions Manual

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User manual (40 pages)

User manual (40 pages)

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Table of Contents

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Summary of Contents for Dish Network 500

Page 1: Table Of Contents
Contents Important Safety Instructions..........iii Chapter 1 - How to Get Started ..........1 Welcome! .............1 Overview ............2 New Features Video........2 Getting Started ..........3 Quick Tour of Basic Features .......4 Quick Tour of the Menus ......6 Quick Tour of DishPVR Features ....10 Chapter 2 - Parts of the System .........15 The Receiver ..........15 Remote Control ..........20...
Page 2 Contents Chapter 4 - Installation Instructions........83 How to Use these Instructions .....83 Installing a DISH 500 Antenna ......83 DishPro Wiring Diagrams ......94 Running Coaxial Cable ........101 Connecting Each Receiver to a Phone Line .112 Chapter 5 - Reference............105 Use the Troubleshooting Tables ....105...
Page 3: Important Safety Instructions
Important Safety Instructions You should always follow these instructions to help ensure against injury to yourself and damage to the system. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth.
Page 4 Safety Safety Tips • Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord. • Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock.
Page 5: Chapter 1 - How To Get Started
Chapter 1 How to Get Started Welcome! You’re about to enjoy a Digital Video Recorder! This satellite receiver lets you decide how you watch TV. You can record and play back audio and video with full digital quality. You can pause a live program and not miss any of the action or you can record a program to watch later, without a VCR.
Page 6: Overview
To troubleshoot the system, see Chapter 5, Reference on page 105. different. • Tune to the DISH Network info channels or visit our Web site at www.dishnetwork.com for info. • For more help, call the Customer Service Center at 1-800-333-DISH (3474).
Page 7: Getting Started
Important System Information 3. Call 1-800-333-DISH (3474) to tell us you’ve installed the system and want to get services. We’ll explain what program packages you can buy. You’ll need to give us information from the Important System screen.
Page 8: Quick Tour Of Basic Features
Chapter 1 How to Get Started Choose a Program to Watch 1. Make sure the receiver is on and its green front panel POWER light is on. Also, make sure you turn on the TV. 2. Press the remote control GUIDE button to open the receiver’s on the TV screen.
Page 9 Quick Tour of Basic Features 4. Press the THEME (LEFT arrow) button to open the Themes menu. 5. For example, press the 1 button to see a list of movies. 6. Press the VIEW button to go back to watch a program. 7.
Page 10: Quick Tour Of The Menus
Chapter 1 How to Get Started 10. Press the UP or DOWN ARROW button to change the channel information you see at the bottom of the TV screen. Until you do, the bottom info is the same as the top info. 11.
Page 11 Quick Tour of the Menus 3. Press the MENU button to go back to the Main Menu 4. Press the 2 button to select the option on Themes and Search This opens the menu on the TV screen. Main Menu. Themes Tip: Themes let you get a list of...
Page 12 7. Back on the please notice the option. Main Menu, Mail The mail feature is for DISH Network to send you Tip: You can set messages, and only at special times. up a Favorites 8. Press the 4 button to select the...
Page 13 DISH On Demand (or My option on the For most models, this Recordings) Main Menu. opens the DISH On Demand screen. From here, select My , which allows you to select and play back Recordings programs you recorded. Page 9...
Page 14: Quick Tour Of Dishpvr Features
Chapter 1 How to Get Started 17. Press the VIEW button to go back to watching a program. Quick Tour of DishDVR Features 1. Watch a program for just a few minutes. 2. Press the PAUSE button to pause the program. 3.
Page 15 Quick Tour of DishDVR Features 6. Press the PAUSE button and then press the BACK button to reverse the program in slow motion. Press the BACK button once to reverse the program 1/4 the speed as normal play. Press the BACK button twice to reverse at normal speed.
Page 16 Chapter 1 How to Get Started 9. Press the SKIP AHEAD button to skip ahead about 30 seconds in the play back. : You cannot skip ahead if you are watching TV. Note 10. Press the PAUSE button and then press the FWD button to forward the program in slow motion.
Page 17 This is didn’t start recording until after the program started. important: If you don’t tune 20. Press the DVR button once. This opens the DISH On Demand to a program screen for newer models and the menu for My Recordings until after it older models.
Page 18 Chapter 1 How to Get Started 21. Use the remote control arrow buttons to highlight an event on the My Recordings menu (it’s OK to highlight an event you’re recording). 22. Press the remote control SELECT button to select the event you highlighted. This opens a menu of info about that event.
Page 19: Chapter 2 - Parts Of The System
Chapter 2 Parts of the System The Receiver Receiver Front Panel Smart Card Door The Smart Card is behind the door on the front panel. Leave the Smart Card in, and keep the door closed. Note: Front Panel Buttons The front panel buttons work the same way as the buttons on the remote, to control the receiver (but not any other devices).
Page 20: Arrow Buttons
Chapter 2 Parts of the System Arrow Buttons Use the Arrow buttons to move a menu highlight to an option or a program. Tip: First, you Use the UP and DOWN ARROW buttons to move the highlight to an change channels while watching a program. item with the When watching a program, pressing the LEFT Arrow buttons,...
Page 21: Receiver Back Panel
Don’t block the air holes. If you do, the receiver could over-heat. Satellite In Connect the cable from the satellite dish to the S ATELLITE port. Channel 3/4 Switch If you use the TV S...
Page 22 Chapter 2 Parts of the System TV Set Out This connection provides good picture quality and good mono sound quality (even if you have a TV or other devices that provide stereo sound. If you use TV S to watch satellite channels, you must keep the TV(s) tuned to the same channel (either channel 3 or 4) as you selected on the Channel 3/4 switch of the satellite receiver.
Page 23: Accessory Jack
The Receiver Accessory Jack If you connect a multi-dish switch to the A , or if CCESSORY you use an IR extender, you must set up the receiver properly. Please see Set Up the Accessory Jack on page 81. Power Cord Even when the receiver front panel’s green POWER LED is off, the receiver...
Page 24: Remote Control
If you lose or damage the remote control, you can use the receiver’s channels, front panel buttons to operate many of the receiver’s features. Call starts DVR the Customer Service Center at 1-800-333-DISH (3474) to order a features new remote. randomly),...
Page 25: Remote Control Batteries
Remote Control Remote Control Batteries The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds. Alkaline batteries last longer.
Page 26: Remote Control Buttons
Chapter 2 Parts of the System Remote Control Buttons Sat Mode Button Press this button to set the remote to SAT (“satellite”) mode. The SAT mode button’s lights up for two seconds to show you’ve set the remote to Sat mode. While the remote control is in SAT mode, the remote control buttons operate as described below to control satellite receiver functions.
Page 27: Menu Button
Remote Control Power Buttons Press the blank POWER button to turn the receiver on or off. Use the TV POWER button to turn the TV on or off. See Set Up the Remote to Control Other Devices for instructions on programming the remote to control your TV.
Page 28: Info Button
Chapter 2 Parts of the System • While watching a program, press the THEME button (the LEFT ARROW button) to open the Themes menu. • To enter a number in the menu, highlight the place where you need to enter the number. Then, press the UP or DOWN ARROW button to increase or decrease the number in the highlighted place.
Page 29 Press this button to display the screen. Also, you use this Search button in several steps described in this User’s Guide. DISH Button Press this button to use the DishHOME Interactive TV applications. See page 81 for information on using this exciting Tip: DVR feature.
Page 30 Chapter 2 Parts of the System Change the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote could control your receiver by mistake. To prevent this problem, you can change the address on the remote and receiver as follows; 1.
Page 31: Receiver Menus
Receiver Menus Receiver Menus Tip: This section shows examples of key menus the receiver displays on the TV Whenever a screen and how to use them. menu option has a number next to it, you Open or Close a Menu can just press that Press the MENU button to open the...
Page 32: Cancel A Procedure
Chapter 2 Parts of the System Here’s what to do: 1. Use the ARROW buttons to highlight an option. 2. Press SELECT to choose the option(s). 3. Select Save. Cancel a Procedure To cancel a procedure, press the remote control CANCEL or VIEW button before you do the last step of the procedure.
Page 33: Tv And Vcr Connections
TV and VCR Connections TV and VCR Connections Use the following diagram and instructions to connect the satellite receiver to a TV and VCR (optional). : Connect coaxial cable between the TV S TV Set Out to a TV on the receiver and the TV’s input. Be sure to set the Channel 3/4 switch on the receiver to the channel you use to watch satellite : Connect a coaxial cable between TV Set Out to a VCR (Optional)
Page 34 Chapter 2 Parts of the System Notes Page 30...
Page 35: Chapter 3 - Using The System
Once you buy a channel, you can tune to it. To buy a would like to channel, call 1-800-333-DISH (3474) or use the DISH button to order skip ahead in through the Customer Support Application. the Guide.
Page 36 • shows which Favorite List you apply. Pressing Program Guide GUIDE scrolls through the available Favorites Lists. • : displays all of the channels available on DISH All Chan Network. • : displays all of the channels in your subscription.
Page 37: Use The Program Guide
Use the Program Guide Set the Channel Order in the Program Guide You can set up the to list channels in ascending order (with the Program Guide highest channel number at the top), or in descending order (with the highest channel number at the bottom).
Page 38: Use The Program Banner
Chapter 3 Using the System When you use the , if the receiver needs to get the Note: Program Guide latest information (which might take a few minutes), it’ll display a message that asks you to let it do this. As it downloads, the receiver displays a status bar.
Page 39 Use the Browse Banner In this example, the Browse shows info on a program Banner we’re watching at the top, and info on another program at the bottom. The bottom Browse Banner displays the Favorites List that is currently applied. If the All Chan list is applied, all channels are listed.
Page 40: Buy A Pay Per View Program
Chapter 3 Using the System Buy a Pay Per View Program Once you confirm an order for a pay per view program, you can’t cancel and we’ll bill you for it. Tip: If you You must pay for all programs you or anyone else buys with the have a DSL receiver.
Page 41: Use Themes
Use Themes 3. Select the option. This opens a list of shows Purchase Info you’ve bought, both the ones you’ve watched and the ones you haven’t watched yet. 4. Select the option to close the list. Cancel Use Themes 1. While you watch a program, press the THEME (LEFT ARROW) button to open the ) menu.
Page 42: Use Favorites List
To do so, All Sub please call 1-800-333-DISH (3474). • You can use up to four custom Favorite Lists. You can give each list a name. When you first get the receiver, the four lists have the names...
Page 43: Set Up Or Change A Favorite List
Use Favorite Lists Set Up or Change a Favorite List 1. Press the MENU button. 2. Open the menu. Favorite Lists Tip: Be sure to set up a list of your favorite channels. It just makes finding programs to 3. Select the list you want to change. A check mark shows watch so up next to the list.
Page 44: Use The Search Feature
Chapter 3 Using the System 5. Select a letter on the on-screen keypad (it’s just like selecting a menu option). For example, here we selected . Do this again to spell out the name. You can enter up to eight letters, numbers, or spaces.
Page 45 Use the Search Feature\ 4. There are two ways to enter a program you want to find. • Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want. •...
Page 46: Use Locks
Chapter 3 Using the System Use Locks The Locks feature allows you to lock out certain programming, channels, or receiver functions. The locks can be unlocked using a special password. Tip: You can You can set up a Personal Identification Number (PIN) with the Note: lock out Customer Service Center so only you can order services by phone (please see...
Page 47: If You Forget The Password
If you forget the password, you must call the Customer Service Center at Tip: If you 1-800-333-DISH (3474). You may need to give us information such as your forget your name, your address, your telephone number, the receiver serial number (please...
Page 48: Set Or Change Rating Code Locks
Chapter 3 Using the System • Rating Codes G: General Audience. Suitable for young children. PG: Parental Guidance suggested. PG-13: Parental Guidance suggested. Not recommended for children under 13. R: Restricted. Not recommended for children under 17 unless accompanied by an adult. NC-17: Not recommended for Children under the age of 17.
Page 49 Use Locks Set or Change Channel Locks You can lock any channel, even a pay per view channel. Note: 1. Press MENU and then select the menu. Locks 2. Select the option. Select the channel(s) Channel Locks you want to lock. A checkmark shows up next to the channel(s), as you can see in this example.
Page 50 Chapter 3 Using the System To unlock the receiver front panel buttons: 1. Press MENU and then select the menu. Locks 2. Select the Front Panel option. The Unlock Lock Front Panel Buttons popup displays. Tip: You can lock single adult channels or all adult channels.
Page 51: Hide Or Show All Adult Channels
Use Locks Hide or Show All Adult Channels You can keep the lists, , and the Program Guide Themes Favorite Lists from showing any adult channels. This means no one can tune Browse Banner to adult channels with the remote control UP or DOWN ARROW button or number buttons.
Page 52: Use Event Timers
Anyone who calls the Customer Service Center must provide this PIN to make any changes to your account, to buy services, or to get info. You can call the Customer Service Center at 1-800-333-DISH (3474) at any time to set up a PIN.
Page 53: Event Timer Frequencies
Use Event Timers • If you use an event timer, you can record only the channel you’ve got tuned. This means you can’t record one program and watch or record another at the same time. • If you open a menu while you record to a VCR, the tape may record the menu.
Page 54: When An Event Timer Works
Chapter 3 Using the System When an Event Timer Works Only during the five minutes right before an event timer works, you’ll see a small picture of a clock blinking on the TV screen. This clock goes away when the program begins. While you see the clock, you can do either one of these things: •...
Page 55: Set An Automatic Event Timer
Use Event Timers Set an Automatic Event Timer 1. Highlight and select a future program in the , in the Browse Banner or in a list. Program Guide, Themes This opens the menu. Create an Event Timer Tip: You can 2.
Page 56: Set A Manual Event Timer
Chapter 3 Using the System Set a Manual Event Timer Use a manual event timer to manually set the start and stop time of a recording. This is useful for recording all of a sports event, even if it goes into overtime.
Page 57: When Event Timers Overlap
Use Event Timers 4. Select a option. A check mark shows Timer Type up next to the option you select. For example, here we selected the option. 5. Select a option. A check mark Timer Frequency shows up next to the option you select. For example, here we selected the option.
Page 58: Edit An Event Timer
Chapter 3 Using the System Edit an Event Timer • You can edit any type of event timer. • You can change any feature of an event timer. • When you edit an automatic event timer you change it to a manual event timer.
Page 59: Delete An Event Timer
Use Event Timers 7. If you want to change the , the Start Time , or the , select the option. Time Date Set Date/Time This opens the Set Date/Time for Manual Timer menu. If you don’t want to change the date or time, skip to step 10. Note: 8.
Page 60: Power Off And Event Timers
Chapter 3 Using the System 3. Select an event timer you want to delete. A check mark shows up in the box next to the event timer. For example, here we selected a DVR event timer. Tip: You must buy a Pay Per 4.
Page 61 Use Event Timers • To use VCR Event Timers, you must set up the receiver to control the VCR (see below). If the receiver can’t control the VCR, use an Auto-Tune Event Timer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times.
Page 62: Use Caller Id
Chapter 3 Using the System 8. To test the device code, highlight the option. Test The receiver displays a message that warns you to make sure you turn the VCR on. 9. Press the SELECT button to start the test. The VCR records for a few seconds, stops, and then rewinds.
Page 63: Use Dolby Digital Sound
Use Dolby® Digital Sound When You Get a Call When you receive a call, you will see a Caller ID popup with the same kind of information you see on your regular phone or Caller ID device. You can select OK to close the message. If you do nothing, it will disappear after 20 seconds.
Page 64: Use The Dishdvr Features
Chapter 3 Using the System 4. Select the option. Dolby Digital 5. Select one of the options below. If you select the option and the Dolby Digital/PCM amplifier can’t process both types of signals, you could damage the speakers. Please see the user’s manual that came with your amplifier for more details.
Page 65 Use the DishDVR Features On-Demand Recording You can record a program on now or a future program to watch later, or you can keep your recording. You can pause, go back to play, rewind, skip back through, fast forward, or skip ahead through a recorded program.
Page 66 Chapter 3 Using the System Press the PAUSE button and then press the FWD button to forward the button in slow motion. When you press the FWD button once, the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/ 4 the speed of normal play.
Page 67 Use the DishDVR Features Stop recording Press the remote control’s STOP button. When press the RECORD button, you control how long the receiver records. So, the receiver won’t stop recording too soon. This also means you must remember to stop the recording! Or, you can use an Event Timer to start and stop the recording: •...
Page 68 Chapter 3 Using the System • Select the option to play back the event from its Start start. • Select the option to play back the event from Start Over its start. • Select the option to stop play back and go back to Stop the event’s info menu.
Page 69 Use the DishDVR Features Press the PLAY button to play back or go on with play back. • Also, press this button to switch from fast forward or rewind back to normal play back. • Press the SKIP BACK button to skip back about ten seconds in the event.
Page 70 Chapter 3 Using the System More About the DishPVR Features Auto Recording • Whenever you turn the receiver on, it’s auto recording. • With auto record, you can record up to about an hour of a program. This total recording time applies to auto recording only. •...
Page 71: Copy Recordings To Videotape
Use the DishDVR Features Copy Recordings to Videotape You may want to keep a videotape copy of a recording you made Tip: If you on the DishDVR features. Or, if the receiver is out of room, want to maybe you’ll want to move recordings to a videotape to store them. “archive”...
Page 72: Control Other Devices With The Remote
Chapter 3 Using the System Control Other Devices with the Remote This section describes how to use the remote to control a TV, a VCR, or other devices. For information on how to use the remote to control the receiver, please see Remote Control on page 20.
Page 73: Set Up The Remote Control
Control Other Devices with the Remote Set Up the Remote Control You can set up the remote to control other device’s using the device codes listed on page 120. 1. Turn the device on. Use the device’s buttons or its remote control to turn it on.
Page 74: Scan For Device Codes
Chapter 3 Using the System Scan for Device Codes If the code for your device is not listed in the tables starting on page 120, use this procedure to scan the remote control’s memory for the device code. 1. Turn the device on. Use the device’s buttons or its remote control to turn it on.
Page 75: Check The Device Codes
Control Other Devices with the Remote Check the Device Codes You can find out what device code you’ve set for each remote mode. 1. Press and hold the mode For example, hold the TV mode button for a TV until all of the other button until all the other mode buttons light.
Page 76 Chapter 3 Using the System Remote Control Buttons Control the Receiver When you get the remote it’s already set up to control the receiver. But, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons. For info on the remote buttons that control the receiver, please see Remote Control on page 20.
Page 77 Control Other Devices with the Remote Up/Down Arrow Buttons Use these buttons to change channels on the TV. : These buttons do not change channels on the TV if the Note remote control is in limited mode. Select Button The SELECT button works as the ENTER button for a TV. Recall Button Press this button to go back to the last TV channel you watched.
Page 78 Chapter 3 Using the System TV/Video Button Use this button to switch the VCR between its TV mode and its VCR mode (please see your VCR user’s manual for information). Power Button Press the blank POWER button to turn the VCR on or off. Mute Button Press this button to turn the TV sound on or off.
Page 79 Control Other Devices with the Remote Number Buttons Use these buttons to enter channel numbers. : If you are using the remote control in limited Note mode, the TV will not change channels. Control a Cable TV Box Only the buttons we tell you about here control a cable TV box. Some of the buttons we tell you about here may not control your cable TV box.
Page 80 Chapter 3 Using the System Up/Down Arrow Buttons Use these buttons to change channels on the cable box. Select Button The SELECT button works as the ENTER button for the cable box. Recall Button Press this button to go back to the last cable box channel you used. Press it again to switch between the last two cable box channels you used.
Page 81 Control Other Devices with the Remote Mute Button Press this button to turn the sound off or on. Volume Button Press this button to raise (+) or lower (-) the volume. Up/Down Arrow Buttons Use these buttons to change channels on the tuner or amplifier.
Page 82 Chapter 3 Using the System To set the remote back to control the TV volume: 1. Press and hold the TV mode button for three seconds, and then let go of it. 2. Press the POUND (#) button. 3. Press the plus (+) side of the Volume button. 4.
Page 83: Upgrade The Receiver Software
Upgrade the Receiver Software Upgrade the Receiver Software Once in a while, we may upgrade your receiver’s software for free. You can set up the receiver to Receive a Software Upgrade and/or Set Up the Receiver to Tell You About Upgrades. Receive a Software Upgrade 1.
Page 84: Reset The Receiver
Chapter 3 Using the System Reset the Receiver You can reset the receiver with the setup it had when you bought it. If you reset the receiver, you throw away all Favorite Lists except Chan All Sub If you reset a locked receiver, you keep the locks. If you reset an unlocked receiver, you throw away the locks.
Page 85: Set Up The Accessory Jack
Save Set Up the Accessory Jack If you connect a multi-dish switch to the Accessory Jack, or if you use an IR extender, you must set up the receiver. 1. Press the MENU button. 2. Select the System Setup option.
Page 86 Chapter 3 Using the System Notes Page 82...
Page 87: Chapter 4 - Installation Instructions
Installing a DISH 500 Antenna The first step in installing your dish antenna is to assemble the satellite dish, mount it, and point it in the general direction of a satellite. To do this, follow these instructions: Finding the Satellites You need to find the satellites in the sky.
Page 88: Installation Instructions
MENU and then 6-1-1 (unless the receiver already displays this menu). 5. If your Point Dish/Signal screen looks like the one on the left, continue to the next step. If your Point Dish/Signal screen looks like the one on the right, select Peak Angles 6.
Page 89 Make sure nothing blocks the line of sight between the dish and the satellites. 2. Mount the mast to a solid surface so that the dish antenna cannot move or be bumped out of adjustment. Keep in mind that physical and environmental conditions can block your satellite dish’s ability to receive...
Page 90 84. Tighten the skew bolts securely to keep the dish from rotating. Once the skew is set, do not try to fine-tune this angle when aiming the dish.
Page 91 950 to 2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz.
Page 92 11. Slide the dish assembly down onto the mast. Make sure the pivot bolt rests on the top of the mast. Turn the dish assembly so that it points in the general direction of the satellites, using the azimuth angle from page 84.
Page 93 After you adjust the aim, let go of the dish so that you can get a good signal reading after the dish settles back in place by itself.
Page 94 , go to the next step. 110 West If you do not have good signal strength with the check mark in , go back to Step 17, and fine-tune the dish but with the check West mark in instead of .
Page 95 Do not use existing cables such as RG-59. Also, be sure that any outdoor connections are made using waterproof F-connectors. Once you have installed the DISH 500 with its DishPro Twin LNBF using the preceding instructions, you can install a DISH 300 with a DishPro LNBF as follows: 1.
Page 96 Chapter 4 Installation Instructions 2. Make sure there is a check mark next to the satellite your dish will be pointing at. Azimuth: _________ 3. If your screen looks like the one on the left, Point Dish/Signal Elevation: ________ continue to the next step. If your...
Page 97 Point Dish/Signal 11. Point the dish for the strongest possible signal, following the instructions that came with it and the DishPro wiring diagrams that start on page 94. 12. Connect any switches in your system, using the instructions which came with the switch(es).
Page 98: Dishpro Wiring Diagrams
Chapter 4 Installation Instructions IRING IAGRAMS DISH 500, One DishPro Twin LNBF, Two DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Page 99 DishPro Wiring Diagrams DISH 500, One DishPro Quad LNBF, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run...
Page 100 Chapter 4 Installation Instructions DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro LNBF, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Page 101 DishPro Wiring Diagrams Two Dishes, Three Single-Output DishPro LNBFs, Three Cables, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. .When you set up your system following this diagram and run Check Switch screen should look similar to the one shown...
Page 102 Chapter 4 Installation Instructions Two Dishes, One DishPro Twin LNBF, One DishPro Single LNBF, One DishPro Compliant splitter, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Page 103 DishPro Wiring Diagrams Two Dishes, Two DishPro Single LNBFs, Two DishPro Compliant splitter, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Page 104 Chapter 4 Installation Instructions One DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro Single LNBF, and One DishPro 21 Switch. This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Page 105: Running Coaxial Cable
Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite dish and the receiver than is specified in the DishPro or Legacy system installation instructions.
Page 106: Connecting Each Receiver To A Phone Line
You must keep each receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the Dish Interactive features. Run a telephone cable with a standard RJ-11 connector from each receiver’s back panel P HONE to an active telephone connection.
Page 107 Connecting Each Receiver to a Phone 5. Select one of the following: • If you do not need to dial a prefix, select the option. No Prefix • If you need to dial a prefix (for example, dial 9 to get an outside line), select the option.
Page 108 Chapter 4 Installation Instructions Notes Page 104...
Page 109: Chapter 5 - Reference
3. Tune to the DISH Network info channels or see our www.dishnetwork.com website for tips. 4. Use the trouble-shooting tables starting on the next page. In any trouble-shooting table, here’s what to do:...
Page 110 • To buy a channel, please call the Customer Service Center channel isn’t you entered. If you entered the at 1-800-333-DISH (3474). exactly the number for a channel you haven’t channel you bought, the receiver tunes to the entered.
Page 111 Use the Trouble-Shooting Tables OLBY IGITAL OUND What’s What’s Wrong What You Can Do Happening Instead of Dolby • Maybe the program you’re watching • Not all programs have Dolby Digital sound. Check the program’s Digital sound, you doesn’t have Dolby Digital sound.
Page 112 Chapter 5 Reference VENT IMERS You set an event • Maybe you set the timer with the wrong Remember, a Once event timer works just one time for one program, at the timer for a program frequency. program’s actual time. A Mon-Fri event timer works Monday through Friday that comes on each on the same channel at the same time, not keyed to any program.
Page 113 Use the Trouble-Shooting Tables VENT IMERS You set a VCR Event • Maybe you didn’t turn on the VCR, • Make sure you turn on the VCR and put a rewound tape in. Make sure Timer, but the VCR or put a rewound tape in, or maybe you the write-protect tab is on the tape.
Page 114 You forgot the Maybe you didn’t write down the Please call the Customer Service Center at 1-800-333-DISH (3474). password, so you password and keep it in a safe place. You must give us your name, your address, your telephone number, can’t unlock the...
Page 115 • If your setup includes a multi-dish • Unlock the receiver to let the Program Guide show adult channels. switch, maybe you need to do the Check Switch procedure. • Do the Check Switch procedure (please see the installation instructions for what to do).
Page 116 • Maybe there’s other interference. • Make sure the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight. • Make sure you aim the satellite dish at the satellite. Check the strength of the signal with the Point Dish/Signal menu.
Page 117 • Make sure all the cables are in place, and their connections are tight. satellite signal. • Make sure the satellite dish has a clear line of sight to the satellite. • Maybe the receiver briefly lost the signal.
Page 118 PVR and recording features again. This message is displayed when trying to A DISH 500 upgrade is required for access to features, call 1-800-333- access DISH Home from the Main Menu DISH.
Page 119 Use the Trouble-Shooting Tables What’s What’s Wrong What You Can Do Happening Someone orders a Maybe you were away from the receiver, Lock pay per view. Remember, you have to pay for all programs you or pay per view and someone else used it. anyone else buys with the receiver.
Page 120 • Make sure the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight. • Make sure you aim the satellite dish at the satellite.
Page 121 Use the Trouble-Shooting Tables EMOTE ONTROL What’s What’s Wrong What You Can Do Happening While you do a If you don’t press any button Start over again. remote procedure, for 20 seconds, the remote “times out.” the remote control “times out.” You can’t find the •...
Page 122 Chapter 5 Reference OUND What’s What’s Wrong What You Can Do Happening The receiver’s • Maybe you muted the sound, or set the • Check the volume level on the TV or audio device. Turn off the mute or front panel Power volume so low you can’t hear it.
Page 123: Test The System
Test the System EST THE YSTEM TART 1. Press the MENU button. 2. Select the option. System Setup 3. Select the option. Diagnostics “Diagnostics” are just “tests.” Note: 4. Select the option for the test you want to do. If we upgrade the receiver software,we may add new tests. Note: EST THE HONE...
Page 124: Device Codes
Chapter 5 Reference EVICE ODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, cable box, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes to not work, the remote may not control your device. In some cases codes may operate some but not all buttons shown in this guide TV C ODES...
Page 125 534, 536, 543, 564, Solavox 565, 567, 568, 607,619, 712, 714, 715 Panasonic 508, 509, 510, 511, Sony 500, 578, 609, 619, 512, 566, 574, 685, 622, 690 686,687,689, 697, 698, Yamaha 505, 506, 712 700, 706, 714, 716 Soundesign...
Page 126: Vcr Codes
592, 594, 599, 600, 601, 602, 603, 604 Shintom Fisher 548, 549, 584, 588, 608, 610 Olympic Sony 500, 501, 502, 503, General Electric (GE) 550, 551, 552, 554, Optonica 572, 591, 605 Sylvania 553, 554, 556, 567, Orion 506, 507...
Page 127 Device Codes DVD P LAYER ODES Nakamichi 671, 694 DVD PLAYER CODES Onkyo 660, 662, 678, 689, 699, 700 Aiwa Optimus 664, 697 Hitachi 632, 635 Panasonic 652, 707 Pioneer 658, 661, 667, 668, Konka 637, 638 675, 679, 688, 692, 702 Magnavox Proton 654, 705...
Page 128 Chapter 5 Reference Notes Page 124...
Page 129: Appendix
Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased separately.
Page 130 A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued.
Page 131: Residential Customer Agreement
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333- DISH y le enviaremos una copia.
Page 132 Each additional receiver will be authorized to receive the same Services as your initial receiver. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to your same land-based telephone line.
Page 133 Limited Warranty payment. DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies.
Page 134 B.Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network. If you report to our Customer Service Center that your Smart Card was lost, damaged, defective or stolen, then we will replace it, as long as there is no evidence of unauthorized tampering or modification.
Page 135 Fee") for each leased receiver activated on your account. No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your realty. Our ownership of such Equipment may be displayed by notice contained on it. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with such Equipment (or any notice of our ownership thereon) at any time.
Page 136 6.TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT. DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance.
Page 137 G.Remedies Cumulative. It is agreed that the rights and remedies provided under the terms and conditions of this Agreement to DISH Network in case of default or breach by you of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach by you at law, in equity, under contract or otherwise (all of which are expressly reserved).
Page 138: Staying Legal
This Agreement is in addition to any other written agreement(s), if any, between you and DISH Network, including without limitation any installation agreement or customer agreement(s), if any, applicable to the...
Page 139: Fcc Compliance
(scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner.
Page 140: Radio Interference
Appendix B However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
Page 141: Index
Index Index Accessory Jack Event Timers Set Up the Accessory Jack Automatic Event Timers Adult Channels Control a VCR Hide or Show All Adult Channels Delete an Event Timer Edit an Event Timer Audio Event Timer Frequencies Change Program Languages Event Timer Types Dolby Digital Sound How Many Event Timers You Can...
Page 142 Index Hide or Show All Adult Channels Quick Record If You Forget the Password Quick Tour of Basic Features If You Reset the Receiver Quick Tour of DishDVR Features Pay Per View Programs, Locked Programs, and Blacked- Quick Tour of Menus Out Programs Rating Code Locks Set a Manual Event Timer for a...
Page 143 Index Search Feature - How to Use 40 Special Events Recording Feature Stay Legal Be Careful About Recording Copy- righted Programs and Films 48, 60, 67 Staying Legal Test the System Themes Trouble-Shoot the System Channel Changes DishDVR Features Dolby Digital Sound Event Timers Favorite Lists Locks...
Page 144 Index Notes Page 140...

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Dish Network 500 Instructions Manual

Important Safety Instructions

Chapter 1 - How to Get Started

Chapter 2 - Parts of the System

Chapter 3 - Using the System

Chapter 4 - Installation Instructions

Chapter 5 - Reference

Appendix

Index

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