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Dish Network Duo ViP 222 User Manual

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  • Page 2: For Your Safety

    Part Number: 181686 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
  • Page 3: Table Of Contents

    Important Safety Precautions Introduction ELCOME OW TO SE THIS DISH N BOUT TV N ATCHING DDITIONAL ERVICES BOUT ATELLITE ONNECT TO A OVING CREEN Receiver and Remote Controls ATELLITE ECEIVER UAL AND INGLE EMOTE ONTROLS ATELLITE ECEIVER ATELLITE ECEIVER SING THE CREEN SING IELDS...
  • Page 4 Table of Contents Finding Programs to Watch Pay-Per-View Favorites Lists Parental Controls HANGING HANNELS SING THE ROGRAM UIDE SING THE ROWSE ANNER SING EARCH TO IND A ROGRAM INDING A ROGRAM BY ITS SING ICTURE ICTURE RDERING A EVIEWING HAT ARE AVORITES ISTS REATING OR...
  • Page 5 Interactive TV HOME I NTERACTIVE USTOMER UPPORT Timers IMERS SING THE IMERS ETTING P AN ETTING ANUAL ELETING A IMER VERLAPPING IMERS Remote Control Setup MPROVING ECEIVER ONTROLLING THER ECOVER UTTON ENDING ISCRETE 10 Receiver Customization SING HARED ODULATOR ETUP SING ALLER HANGING...
  • Page 6 Table of Contents 11 Connections and Setup Reference Appendix Index ONNECTING TO THE EARBY ONNECTING TO THE EMOTE ONNECTING TO ONNECTING THE HONE ONNECTING TO A ROADBAND ONNECTING A TO THE COMM ONNECTING SING ONNECTING AN SING ROUBLESHOOTING OOLS ROUBLESHOOTING ABLES EMOTE ONTROL...
  • Page 7: Important Safety Instructions

    Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 8 Also, no sources of flame, such as lit candles, shall be placed on the apparatus. Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
  • Page 9: Introduction

    So you bought yourself a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you with your DISH Network satellite TV receiver. •...
  • Page 10: How To Use This Guide

    Your new DISH Network receiver has two built-in satellite TV tuners supporting viewing in standard or high definition. In addition, an over-the-air (OTA) tuner is also available. After attaching an...
  • Page 11 At then end of most chapters, you’ll find two important sections that are there to give you additional information: Tips that let you in on secrets of using your satellite TV system more efficiently. Answers to Questions you might have about the features described in the chapter.
  • Page 12: About Your Dish Network Account

    Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: •...
  • Page 13: Watching Tv Now

    Introduction Watching TV Now TV N ATCHING After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch; pause live TV; and record your favorite shows. Finding a Program to Watch You’re already itching to use your remote control, so pick it up now and find something to watch.
  • Page 14: Additional Services

    Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellites as they orbit the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes.
  • Page 15: Why Connect To A Phone Line Or Broadband

    Whenever the receiver is turned off using the remote control or front-panel POWER button, you will see the DISH Network logo and helpful tips on your TV screen. This feature is included with your receiver to assure you that the connections between your receiver and TV(s) are not lost, and also provides useful information about your receiver and its features.
  • Page 16 I’m looking at program information in a guide I bought at the grocery store, but nothing matches what’s on my DISH Network receiver; is something wrong? No. DISH Network programming may vary from what you’ll find in a local publication. For best results, use the...
  • Page 17: Receiver And Remote Controls

    Receiver and Remote Controls About Your Satellite TV System This chapter helps you get to know your receiver and remote controls, which let you use all your receiver’s functions. After you read the information here, be sure to practice what you learn so that you can quickly understand what’s presented in later chapters.
  • Page 18: Satellite Receiver Overview

    Satellite Receiver Overview ATELLITE ECEIVER This section gives you an overview of your DISH Network satellite TV receiver system. Satellite Receiver This dual satellite-tuner receiver can view standard-definition (SD) and high-definition (HD) DISH Network programming on two TVs, or (with an attached over-the-air antenna) view over-the-air digital/HD broadcasts on the nearby HDTV.
  • Page 19 • Remote TV—Programming from the receiver is delivered to a TV located in another room using existing in-home coaxial cable and is controlled using Remote Control 2. The video displayed on the remote TV is always in standard definition (SD). High-def- inition satellite programming (for example, on channels that display the HD markings) can be viewed on the remote TV;...
  • Page 20: Single Mode

    Chapter 2 Dual and Single Modes Single Mode Single Mode provides the unique features of your dual-tuner receiver—like Picture-in- Picture (PIP)—to all connected TVs. Single Mode delivers the same programming to all of the TVs connected to the satellite receiver and allows control by either remote control. The format of the programming shown on the remote TV(s) is standard-definition (SD);...
  • Page 21: Remote Controls

    61). These devices can be a TV, a VCR or DVD player, and a third (AUX) device. This section describes how to use the various features on the two types of remote controls included with your satellite TV system. Satellite Receiver...
  • Page 22 Chapter 2 Remote Controls Types of Remote Controls Remote Control 1 uses infrared (IR) signals to: • Control TV1 menus for the nearby TV in Dual Mode. • Control the satellite receiver in Single Mode. IR signals travel only short distances (40 feet or less), and cannot go through walls or other solid objects.
  • Page 23: Low Battery Warning

    Remote Control Batteries The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc. Don’t mix batteries of different kinds. Alkaline batteries last longer. Press down on the top of the battery cover and slide the cover off.
  • Page 24: Remote Control Buttons

    Chapter 2 Remote Controls Remote Control Buttons Press once for Input Press and hold for Recover Receiver Menu Access features and settings in your satellite receiver Themes Search for programs using Themes Recall Go back to last channel viewed Get info on programs Search Search for a program Format...
  • Page 25 Satellite Receiver Remote Controls TV Mode TV/Video TV Power Switch between TV inputs top and bottom button Turn TV on/off TV Menu Access menu features Volume available on some TVs Control TV volume Mute Arrows/Select Buttons Turn TV volume on or off Channel up/down on TV, navigate TV menus/modes and select desired TV option...
  • Page 26: Dvd Mode

    Chapter 2 Remote Controls You can also use this mode to operate a VCR instead of a DVD player. Switch VCR between its TV and videotape mode Reverse a DVD or videotape Stop playing or recording a videotape, stop playing a DVD Record Record on a videotape DVD Mode...
  • Page 27: Satellite Receiver Front Panel

    ATELLITE ECEIVER Note: Your receiver may look slightly different than the unit shown above. ATELLITE ECEIVER Note: Your receiver may look slightly different than the unit shown above. Satellite Receiver Satellite Receiver Front Panel RONT ANEL ANEL...
  • Page 28: Using The O N -Screen Menus

    Chapter 2 Using the On-Screen Menus SING THE The menus make using your receiver and selecting programs to watch quick and easy. Use the menus to control the receiver and to use its features, such as setting locks for parental controls, choosing a program to watch, or creating a new Favorites list. Open and Close Menus You can open the menus in either of two ways: •...
  • Page 29: Using Text Fields

    • A single-choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple-choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected.
  • Page 30 If you would like to put the receiver in a remote location (such as a closet or cabinet), be sure to get a replacement remote control that uses UHF Pro signals to control TV1. Please call your DISH Network retailer, or go to www.dishnetwork.com, select Technology, and then Remotes & Accessories.
  • Page 31: Finding Programs To Watch

    Finding Programs to Watch Let’s Watch TV ™ The receiver is on channel 414, but you need to change it quickly to channel 210. How do you change the channel? You know your team is playing, but you’re not sure of the channel.
  • Page 32: Guide

    Chapter 3 Changing Channels HANGING HANNELS There are two basic ways to change the channel on your satellite TV receiver: • Use the UP and DOWN ARROWS on your remote control • Enter a channel number with the remote control NUMBER PAD Using the Up and Down Arrows While watching live TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote...
  • Page 33 • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all the channels. The All Sub list shows only the channels in your subscription. The All HD list shows only the HD channels in your subscription. If you have set up and wish to use another list, then select it from the available lists by pressing GUIDE repeatedly;...
  • Page 34: Banner

    Chapter 3 Using the Browse Banner SING THE ROWSE ANNER Use the Browse Banner to see what other programs are on while not missing the program you are watching. When the Browse Banner is open, you will see the information from the Program Guide for the current program at the top of the screen, and on the left side of the Browse Banner at the bottom of the screen.
  • Page 35: Using Search History

    SING EARCH TO IND A You can find programs to watch by using the Search feature of the receiver. This feature will search all channels, including over-the-air channels (if an over-the-air antenna is properly connected to the receiver, as described on page 98), and find programs that match keywords that you enter.
  • Page 36: Theme

    Chapter 3 Finding a Program by its Theme INDING A ROGRAM BY ITS You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want.
  • Page 37 • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to live TV. • Press SWAP, without pressing PIP first, to switch between the two tuners in Single Mode.
  • Page 38 Chapter 3 Questions Notes...
  • Page 39: Pay-Per-View

    Pay-Per-View Ordering Pay-Per-View Programs Is tonight a popcorn and movie night? Why rent and return videos when you can use the information in this chapter to order and watch Pay-Per-Views from your couch? • RDERING A • EVIEWING ROGRAM URCHASES...
  • Page 40: Ordering A Pay -Per -V

    Internet connection. After you order a PPV program, you can watch it on all receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but pay for the program only once.
  • Page 41 Pay-Per-View programs with your remote control. UESTIONS • How can I order an event for all my DISH Network receivers/connected TVs? – Order on each receiver, one at a time with the receiver’s remote control. For each receiver, make sure that it is connected to an active phone line or via broadband Internet connection.
  • Page 42 Chapter 4 Questions Notes...
  • Page 43: Ists

    Favorites Lists Setting Up Your Favorites Lists One of the benefits of DISH Network is that you have access to many TV channels. However, the number of channels can make it difficult to find something to watch. When you read this chapter, you’ll learn how to set up and use Favorites Lists. The information in this chapter shows you how to fit your favorite TV channels into neat, organized lists.
  • Page 44: List?

    Chapter 5 What are Favorites Lists? HAT ARE AVORITES Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in as many as four lists for TV1, and four lists for TV2 (available in Dual Mode). •...
  • Page 45: F Avorites L Ists

    REATING OR HANGING You can create, add channels to, and remove channels from a Favorites List. When you use your Favorites List only those channels in your list are shown in the Program Guide and Browse Banner. Currently Active Favorites All Chan MENU All Chan...
  • Page 46 Chapter 5 Tips • Two lists cannot have the same name. For example, on TV1, you cannot have two lists named “Dad’s List.” However, TV1 and TV2 can have lists with the same names. • While viewing the the program guide, press GUIDE to switch to a different Favorites List, including any lists to which you have added channels.
  • Page 47: Ontrols Ocks

    Parental Controls Securing Your Receiver With Locks An important concern to parents is the ability to protect their children. With high-tech television comes greater potential to access programming which may be unwanted in your home. You can use the safeguards described in this chapter to set up and use locks. •...
  • Page 48: C Ontrols /L Ocks

    Chapter 6 What are Parental Controls/Locks? HAT ARE ARENTAL Locks (or Parental Controls) allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked your receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message on the screen prompting you to enter the password.
  • Page 49: Password

    (*) as you enter the digits of the password. Then select OK. Memorize this new password. From now on, enter this password to lock or unlock the receiver. If you forget your password, then you will need to contact a DISH Network Cus- tomer Service Representative.
  • Page 50: Ratings Locks

    Chapter 6 Creating or Changing Ratings Locks Press the MENU button and select parental-control Locks (5). If the receiver is locked, enter the password using the remote’s NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Then select OK. Select Lock System or Unlock System.
  • Page 51 Parental Controls Creating or Changing Ratings Locks PG—Parental Guidance Suggested. Some Material May Not Be Suitable For Children. A PG-rated motion picture should be investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision.
  • Page 52 Chapter 6 Creating or Changing Ratings Locks TV Ratings TV Ratings contain information about the audience and a content label. Audience Ratings of TV Ratings TV-Y—All Children. This program is designed to be appropriate for all children. Whether animated or live-action, the themes and elements in this program are specifically designed for a very young audience, including children from ages 2-6.
  • Page 53: Channel Locks

    Content Labels of TV Ratings TV Parental Guidelines may have one or more letters added to the basic rating to let parents know when a show may contain violence, sex, adult language, or suggestive dialogue. D—suggestive dialogue (usually means talks about sex) L—coarse or crude language S—sexual situations V—violence...
  • Page 54: Pay -Per -V

    Chapter 6 Locking or Unlocking Pay-Per-View Channels OCKING OR This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View or On-Demand channels by using channel locks. Press the MENU button and select parental-control Locks (5).
  • Page 55: Front Panel

    OCKING OR NLOCKING THE This lock keeps anyone from using the receiver’s front-panel controls unless they enter the correct password, but it does not lock any remote-control buttons. This option is only available on the TV1-output menus. Press the MENU button and select parental-control Locks (5). If the receiver is locked, enter the password using the remote’s NUMBER PAD.
  • Page 56 Single Mode. When you switch back to Dual Mode, TV2’s locks are available. See page 13 for more instructions on switching from Dual to Single Mode. • What do I do if I forget my password? If you forget your password, you will need to contact a DISH Network Customer Service Representative.
  • Page 57 Interactive TV Interacting with Your TV Play games, shop, and get help from DISH Network Customer Service! Use the information in this chapter to learn about interactive services available on your receiver. • HOME I NTERACTIVE • USTOMER UPPORT...
  • Page 58: Nteractive Tv

    An important feature of your satellite TV receiver is Customer Support. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. Make sure you connect an active phone line to your receiver.
  • Page 59: Timers

    Timers Setting Up and Using Event Timers Have you found yourself having to make a choice between watching your favorite shows and living your life away from television? This chapter shows you how to set up to record future programs on a VCR so that you’ll never miss your favorite shows. •...
  • Page 60: Imers

    Chapter 8 Timers IMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 77).
  • Page 61 When a Timer Starts a Recording For two minutes before an event timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program starts. While the symbol is displayed, you may do one of the following: •...
  • Page 62: A Utomatic T Imer

    Chapter 8 Using the Timers List Special Considerations When Using Timers • For Locked Programs — You must enter the receiver password before you can create an automatic timer. You can create a manual timer for a locked program without entering the password.
  • Page 63: Manual Timer

    Find the future program you want to record using the Program Guide or Browse Banner. The pro- gram can be a satellite or over-the-air TV program (see page 77 for instructions on connecting an over-the-air antenna to your receiver). Note that this feature may not work with all over-the-air channels.
  • Page 64: Timer

    Chapter 8 Deleting a Timer ELETING A IMER When you no longer need a timer, you can remove it, as shown. VERLAPPING IMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times listed for both programs.
  • Page 65: Ther Components

    Remote Control Setup Personalizing Your Remote Controls Use the information in this chapter to learn more about using your remote controls. • MPROVING ECEIVER • ONTROLLING • ECOVER • ENDING ISCRETE ONTROL THER OMPONENTS UTTON OWER N AND...
  • Page 66: Eceiver C Ontrol

    If you have more than two DISH Network remotes, then consult the SYSTEM INFO screen for each receiver and ensure that each of the IR/UHF Pro remotes in your house uses a unique address.
  • Page 67 Checking the Remote Control Address You can see what address is programmed into the remote control by completing the following instructions. Press and hold the SAT mode button for about three seconds, until all of the mode buttons light up, and then release the SAT button. Press POUND (#) twice.
  • Page 68 Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.
  • Page 69: O Ther C Omponents

    To use the remote to control other devices (such as a TV, a VCR or DVD player, and audio tuner or amplifier, or a second DISH Network satellite receiver), you must first program it to control these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 63, or the Setting Up Using Device Codes Scan procedure described on page 64.
  • Page 70: Limited Mode

    DVD player or VCR), and AUX (“auxiliary,” for a second TV, DVD/VCR, tuner, audio amplifier, or a second DISH Network satellite receiver) to set the remote control to the right mode for the device. To change the mode, press the button for the device you want the remote to control.
  • Page 71 Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed on page 118. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions Turn the device on.
  • Page 72: Additional Information

    Chapter 9 Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables starting on find a code that worked for your device, use this procedure to scan the remote control’s entire memory for the device code.
  • Page 73 Checking the Device Codes Use these steps to find the device code you’ve set for each remote control mode (TV, DVD or VCR, and AUX) Instructions Press and hold the device mode button until all the other mode buttons light up, and then release the button.
  • Page 74 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH Network remote to control your devices (in TV, DVD, or AUX modes), you may find that not all of the commands used by the devices’...
  • Page 75 Your selected mode button will blink. For example, if you want to program TV mode on the DISH Network remote to control your TV, hold the TV button down for three seconds. To find and program the device code, use the...
  • Page 76 Chapter 9 Controlling Other Components To complete the learning sequence: • Press the mode button on the DISH Network remote. This saves all the commands for that mode, and exits learning to return to normal remote control operation. • To cancel learning, do not press any buttons on either remote control for at least 30 seconds.
  • Page 77 6-7 make sure the remote works correctly): Programming to Control a Second Satellite Receiver If you have another DISH Network satellite receiver installed, you can use this remote in AUX mode to control it along with your new receiver. When you program the remote to control this other receiver, the remote will send out IR and UHF (but not UHF Pro) signals to the receiver.
  • Page 78: Button

    Chapter 9 The Recover Button Turn on the other receiver and press the SYSTEM INFO button to display the System Info screen. Write the address: Press and hold the AUX mode button on the remote until all the other device mode but- tons light up, and then release the button.
  • Page 79: Using The Recover Button

    Programming the Recover Button for Remote Control 2 When your Remote Control 2 is shipped from the factory, RECOVER is set up to restore satellite TV viewing by tuning your TV (or VCR, if programmed) to channel 3, 4, and other inputs.
  • Page 80 Chapter 9 Sending Discrete Power On and Off Removing the Recover Button Channel Programming The following instructions describe how to reset RECOVER to restore satellite TV viewing by tuning your TV(s), or VCR if one is installed, to channel 3, 4, and then other inputs. ENDING ISCRETE Installers use discrete power on and power off IR commands when programming macro...
  • Page 81 TV2 channel/input before you can use RECOVER. • Place the channel sticker on the remote TV and write down the channel you use to watch DISH Network programming. The stickers are inside the front cover of this guide. •...
  • Page 82 Chapter 9 Questions Notes...
  • Page 83: Iew

    Receiver Customization Personalizing Your Satellite Receiver Take a look through this chapter and you’ll find out how to change settings on the receiver to make it operate just the way you like. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you first got it.
  • Page 84: View

    If you have both TV1 and TV2 connected to the receiver with coaxial cables (see page 90), you can decide which channel you’d like to use to view your DISH Network programming. If you have the system locked, then you’ll have to enter the password to enable TV1’s Modulator output on this screen.
  • Page 85 SING ALLER Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a telephone line connected to the receiver and that the Caller ID feature is supported by your phone provider.
  • Page 86 Chapter 10 Changing Languages Using Caller ID History Use the following instructions to view and delete numbers from the Caller ID History list. HANGING ANGUAGES You may be able to change the language of some programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available.
  • Page 87 SING LOSED APTIONING The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Use the following questions and table to determine if CC is available at your TV location: Are you watching SD or HD programming? Are you in Single or Dual Mode? Refer to page 13 for information on switching modes.
  • Page 88: Digital Audio Output

    Chapter 10 Using Dolby® Digital Audio Output ® D SING OLBY Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio.
  • Page 89: Rogram Uide Rder

    HANGING THE ROGRAM You can set up the Program Guide to list channels in descending order, with the highest channel number at the bottom, or in ascending order, with the highest channel number at the top of the list. Note: If you do not set ascending channel order, then the Program Guide, by default, lists the channels in descending order.
  • Page 90: Actory Defaults

    Favorites Lists except the All Chan, All Sub, and All HD lists. You cannot reset the receiver to default settings to discard a password you have forgotten. No one but an authorized DISH Network Customer Service Representative can reset the receiver to bypass a receiver lock.
  • Page 91: Tandby

    NACTIVITY TANDBY If your receiver is on for a preset period of time without any activity (for example, no channel changes), then the Inactivity Standby feature turns off the receiver (the front panel light goes out) so that you’ll always have the latest Program Guide information. Enabling this feature, which is highly recommended, also improves the reliability of your receiver.
  • Page 92 Chapter 10 Questions UESTIONS • How can I see who has called me in the past? Access your Caller ID History by pressing the MENU button, selecting System Setup and then Caller ID History. • Why is my audio in another language? You may have selected an alternate language.
  • Page 93: Connections And Setup

    Connections and Setup How to Connect Your Satellite System Do you have a handful of cables and a head full of questions? In this chapter, you’ll find out how to connect the satellite system to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV or VCR.
  • Page 94: Onnecting To The N Earby Tv (Tv1)

    Note: If you would like to put the receiver in a remote location (closet, cabinet, etc.), be sure to get the replacement remote control that uses UHF Pro signals to control TV1. Call your DISH Network retailer or go to www.dishnetwork.com, select Shop, and then click on Accessories.
  • Page 95 Connections The YPbPr connections provide high-quality video to your HDTV or HD monitor. Connect between the YPbPr component output jacks on the receiver and the component video inputs on the nearby TV using component video (usually red/green/blue) cables. Connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
  • Page 96: Setting Up To Display In Hd

    Connecting to the Nearby TV (TV1) Setting Up to Display in HD Once the receiver has been activated with qualifying DISH Network programming, you will be able to receive HD programs to watch. Use the following steps to select the desired HDTV format.
  • Page 97: Onnecting To The R Emote Tv S (Tv1 Or Tv2)

    If you’re using TV1 in a room away from the receiver, be sure to order the replacement remote control that uses UHF Pro signals instead of IR. Call your DISH Network retailer or go to www.dishnetwork.com, select Shop, and then click on Accessories.
  • Page 98 If you’re using TV1 in a room away from the receiver, be sure to order the replacement remote control that uses UHF Pro signals instead of IR. Call your DISH Network retailer or go to www.dishnetwork.com, select Shop, and then click on Accessories.
  • Page 99 using these instructions for both TV1 and TV2, pick a different channel for each (for example, Channel 60 for TV1 and Channel 64 for TV2). TV1 Channel: TV2 Channel: Set all of your remote TV(s) to the channel mode (air or cable) taht you wrote in step 5. Tune all of your remote TV(s) to the channel(s) you wrote in step 5.
  • Page 100 Chapter 11 Connecting to the Remote TVs (TV1 or TV2) The figure below shows an example of what a splitter may look like. Your splitter may look a bit different. The places where the splitter indicates O coax cabling system. The places where the splitter indicates I example, from your satellite receiver) is fed into the splitter.
  • Page 101: Onnecting To Y Our D Ish A Ntenna

    2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz.
  • Page 102: Onnecting The P Hone L Ine

    Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID.
  • Page 103: Onnecting To A B Roadband N Etwork

    Phone System Setup You must set up the receiver for your telephone system (touch tone or rotary), and set a telephone number prefix, if you need to dial a prefix first to make an outside call. Note: A prefix is different than an area code. Press MENU, then select System Setup, Installation, and then Phone System.
  • Page 104: Onnecting A Vcr To The R Emote Tv

    Connecting a VCR to the Remote TV ONNECTING A The diagram below provides example of how to connect VCRs to your satellite TV system. For this installation, always leave your VCR powered on so that the TV can receive satellite programming. If you turn off your VCR, your TV will not be tuned to the correct channel to receive satellite programming.
  • Page 105: Onnecting U Sing D Ish Comm

    SING DishCOMM is a robust network technology based on the HomePlug 1.0 standard that allows compatible DISH Network satellite receivers to send and receive data via the power lines in your home. DishCOMM allows one or more receivers to "share" another receiver's phone connection (see step 4, below), or to use a DishCOMM Modem connected to the phone line (see step 5, below), which eliminates the need for a physical phone-line connection to a receiver.
  • Page 106 TV distribution equipment. When adding this connection, the FCC requires that your install appropriate equipment between the over-the-air antenna/cable and the satellite TV receiver to prevent you from accidentally retransmitting DISH Network programming (see FCC Compliance in the Appendix). TV distribution equipment devices include coax panels, amplifiers or super home nodes, and are available through many companies.
  • Page 107 • You can add local over-the-air channels and assign them network affiliations. Once you have done this, you can access the channels via the Program Guide or the Browse Banner in much the same way as you would satellite channels. Note: The type of antenna required depends on the channels used by, and the locations of, the local broadcasters for your area.
  • Page 108 Locked indication, you may need to upgrade, reposition, or reinstall your OTA antenna. Using Local Satellite Channels If you subscribe to local channels from DISH Network and want to see the them listed in the receiver’s Program Guide by their OTA broadcast number, enable the Sat Locals feature.
  • Page 109: Transmit Channel Numbers

    Note: Digital over-the-air channels display in the guide at their broadcast channel numbers regardless of the setting you choose here. MENU Chan Display Main Menu Thursday, January 20 114 E! 114 E! 6:25 pm Select Program Guide Themes & Search Customer Support CHAN DISPLAY Multimedia...
  • Page 110 Broadcasters may choose to multicast, which allows them to provide multiple standard- definition channels in the same bandwidth used to provide a high-definition channel. • These factors are outside of DISH Network's control. Additional Installation Considerations • Follow local and National Electric Code requirements for grounding the antenna.
  • Page 111: Sing T Roubleshooting T Ools

    Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when you are speaking with a DISH Network representative. Resetting Your Receiver A Customer Service Representative will instruct you when to reset the receiver.
  • Page 112: Point Dish And Check Switch

    The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
  • Page 113 Troubleshooting and Device Codes • ROUBLESHOOTING • EMOTE ONTROL ABLES EVICE ODES...
  • Page 114: Roubleshooting T Ables

    Use these tables if you have problems using the system. Look in this section for a description of the problem before contacting DISH Network’s Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it.
  • Page 115: Troubleshooting Tables

    Message Numbers Number Possible Reason • There may be a problem with the multi-dish switch. • Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference. • The wrong type of coaxial cable may be used in the system, or the cable run length may be too long.
  • Page 116: Message Numbers

    Reference Troubleshooting Tables Message Numbers Number Possible Reason • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. • The receiver may not be connected to an active telephone line.
  • Page 117: Changing Channels

    Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • You may not have connected the receiver to an active telephone line, or the telephone line may be defective.
  • Page 118: Remote Control

    Reference Troubleshooting Tables Remote Control What Is Happening You cannot find the remote control. When you press a button on the remote control, the receiver does not do what you expect. Your UHF Pro remote control does not work well from far away. When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light...
  • Page 119 Remote Control What Is Happening You use an IR extender (not a “mouse • The IR sensor on the extender that tail”), and it does not seem to work. receives the remote control signals may not be facing the remote control. •...
  • Page 120: Watching A Program

    Reference Troubleshooting Tables Watching A Program What Is Happening The receiver front panel Power light is on, but the TV image: • is black (no picture) • is frozen • has break-ups • has “snow,” • shows small squares of various colors The receiver front panel Power light is on, and there is a picture on the...
  • Page 121 Watching A Program What Is Happening Possible Reason • There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). A “black box” fills almost all of the • You may have turned on the TV screen.
  • Page 122 Reference Troubleshooting Tables Timers What Is Happening You try to set up an event timer • You must enter the password and the receiver displays a before you can create an message noting that the event timer for a locked program is locked.
  • Page 123: Hearing A Program

    Timers What Is Happening Possible Reason You set an event timer. • The program may have The event timer misses the started a little earlier than beginning or the end of a scheduled, or it may have run program. over its scheduled ending time.
  • Page 124: V Iew P Urchases

    Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening While you are making a • The receiver may have tried to telephone call, you hear call the Customer Service “clicks.” Center to send Pay-Per-View purchase information. When the receiver found that the telephone was busy, it automatically disconnected.
  • Page 125 Buying a Pay-Per-View Program What Is Happening Possible Reason Someone orders a Pay-Per- • You may have been away View program without your from the receiver, and permission. someone else used it. You find that you are not able • The receiver may not be to order a Pay-Per-View connected to an active program.
  • Page 126: Emote C Ontrol D Evice C Odes

    Every attempt has been made to include all codes. If your device brand is not listed or if the codes listed do not work, then the DISH Network remote may not control your specific device. In some cases, codes may operate some but not all of the buttons shown in this guide.
  • Page 127 Hisense 759 Hitachi 523 549 554 585 627 638 654 655 658 756 786 788 789 790 791 HP 599 712 721 911 Hyundai 695 iLo 559 596 625 IMA 657 Infinity 566 656 761 897 InFocus 616 Initial 625 Insignia 538 539 751 Inteq 501 711 813 Janeil 840...
  • Page 128 Reference Remote Control Device Codes Samsung 505 506 516 523 566 573 601 627 653 654 655 658 680 707 717 730 738 755 761 794 833 858 897 Samsux 702 Samwon 620 Sansei 697 Sansui 726 754 756 834 899 908 Sanyo 590 611 627 661 683 SBR 566 761 897 Sceptre 677...
  • Page 129: Tuner/Amplifier Codes

    Polaroid 517 530 TMK 675 Toshiba 534 538 542 543 567 769 Presidian 804 Proscan 585 605 607 649 776 783 792 Pulsar 533 Totevision 591 676 678 Quarter 581 Touch 792 Quartz 581 UltimateTV 649 Quasar 554 770 771 786 806 Unitech 675 Vector Research 534 592 Radio Shack 512 554 581 588 594...
  • Page 130 Reference Remote Control Device Codes Elan 699 Emerson 820 ESA 757 Fisher 850 Fosgate 700 Garrard 851 Gateway 743 General Electric 638 Glory Horse 728 Go Video 742 Goldstar 814 GPX 834 Gradiente 682 Halfer 758 Harman/Kardon 640 685 725 Hitachi 850 Honyas 770 iLive 835...
  • Page 131 Apex 654 655 744 757 835 839 851 Go Video 610 692 693 822 826 Apple 642 Goldstar 611 673 824 Archos 885 GPX 704 826 882 Arrgo 833 Gradiente 699 716 Aspire 558 Greenhill 835 Astar 612 Grundig 565 577 Audiologic 698 Harman/Kardon 715 Audiovox 580 630 765 826 837...
  • Page 132: Tv/Dvd Combo Codes

    Reference Remote Control Device Codes Samsung 571 606 643 644 652 667 668 691 699 716 740 741 805 820 821 844 845 849 866 869 875 881 895 896 900 Sansui 656 725 754 815 Sanyo 609 656 659 815 Sensory Science 610 Sharp 573 617 669 727 865 903 Sharper Image 763...
  • Page 133: Tv/Vcr Combo Codes

    TV/VCR Combo the DVD code, and then in AUX mode, first pressing 1 Codes and then using the VCR code. Note: Program the remote in TV mode using the TV code GoVideo and in DVD mode (or in AUX mode─press 1 before Panasonic entering the VCR code) using the VCR code.
  • Page 134 Reference Remote Control Device Codes NOTES...
  • Page 135 • IMITED ARRANTY • ESIDENTIAL USTOMER • FCC C OMPLIANCE GREEMENT...
  • Page 136: What The Warranty Covers

    Appendix IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
  • Page 137 (additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid credit card. If you do not ship the original equipment to DISH Network within ten days after receiving the replacement equipment, then your billing account or credit card will be charged the market price of the replacement.
  • Page 138: Residential Customer Agreement

    DISH Network (each, a “Promotion Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents.
  • Page 139 Internet using your receiver at any time without notice. H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial establishments or other residential locations.
  • Page 140 You do not pay your bill in full on or before its due date (unless you are receiving Services pursuant to a Pre-Pay Promotion). $5.00 You make a debit or credit card payment through a DISH Network customer service representative (unless you are receiving Services pursuant to a Pre-Pay Promotion).
  • Page 141 (An additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.) DISH Network delivers a remote control to you via regular delivery. (An additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S.
  • Page 142 Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable.
  • Page 143 DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you.
  • Page 144 Agreement, and shall be deemed given when received by us at such mailing address. B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the physical address where your Equipment will be located and your Services will be provided. A post office box does not meet this requirement.
  • Page 145 Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information reported is in error.
  • Page 146: Fcc C Ompliance

    If trouble is experienced with this equipment, for repair or warranty information, please contact DISH Network at 1-800-333-DISH (3474). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 147 Connecting to Your Dish Antenna 91 Connections, Back Panel 19 Controlling Other Components 61 Controls and Indicators, Receiver Front Panel 19 Conventions, User Guide 3 Customer Support, DISH Network 50 Deleting a Timer 56 Descriptive Video 76 Device Codes 63, 65, 116 DVD Player 118...
  • Page 148: R Eceiver U Pdates

    Index Keyboard, Virtual On-Screen 22 Languages, Changing 76 Limited Mode 62 List of Choices in Menus 21 Locking Pay-Per-View Channels 45 Locking the Front Panel 47 Locks (Parental Controls) Channel Locks 45 Creating or Changing a Password 43 Hiding Adult Content 46 Locking and Unlocking the Front Panel 47 Locking and Unlocking Your Receiver 43 Locking and Unlocking Pay-Per-View...
  • Page 149 Confirming Operation 59 Controlling Other Components 61 Limited Mode 62 Low Battery Warning 15 Modes 62 Programming the Recover Button for Remote Control 2 (Blue) 69 Programming to Control a Second Satellite Receiver 67 Removing the Recover Button Channel Programming 70 Setting Up Using Device Codes Scan 64 Switching Between TV and Device Volume Adjustment 67...
  • Page 150 Index...
  • Page 151: Remote Control Settings

    Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number:...