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Vertical Wave Phone User Manual

Release 1.5 sp2
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Wave ISM 1.5 SP2
Wave
Phone User Guide
Release 1.5 SP2
June 2009

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  • Page 1 Wave ISM 1.5 SP2 Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2009 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
  • Page 3 Information regarding a Program button on digital phones has been 6-25 added. Information regarding a Vol Reset Override button on digital phones 6-28 has been added. Added Toggle feature code for Analog Phones Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 4 Hands-free Answer Mode has been removed from Chapter 5 - and will be re-added when the feature becomes fully functional. 1.0 SP1 11-07 Hands-free Answer Mode has been added to the list of supported 3-36 features. 10-07 Initial Release Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 5: Table Of Contents

    Basic Phone Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1 Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2...
  • Page 6 Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32 Wave Phone User Guide Release 1.5 SP2...
  • Page 7 Using Saved Number Redial [D] - - - - - - - - - - - - - - - - - - - - - - - 3-52 Shift (Edge and Impact Phone Models Only) - - - - - - - - - - - 3-53 Wave Phone User Guide Release 1.5 SP2...
  • Page 8 Accessing Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1 Log In from Your Own Wave Phone - - - - - - - - - - - - - - - - - - - - -4-1...
  • Page 9 Edge 700 Phone - 24 Button - - - - - - - - - - - - - - - - - - - - - - - 6-8 Impact SCS (8012) - 12 button- - - - - - - - - - - - - - - - - - - - - 6-10 Wave Phone User Guide Release 1.5 SP2...
  • Page 10 Analog Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4 Wave Phone User Guide Release 1.5 SP2...
  • Page 11 Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-7 Wave Phone User Guide Release 1.5 SP2...
  • Page 12 THIS PAGE INTENTIONALLY LEFT BLANK Release 1.5 SP2 June 2009...

  • Page 13: Introduction

    It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the basic operation of a Wave phone. You can then refer to specific model information as needed. Specific Phone Model Information and Features While general information for Wave phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 5 through 7.

  • Page 14: Getting Help

    The Wave Viewpoint User Guide describes how to use Wave’s Windows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 15: List Of Features By Phone Type

    Call Pickup Extension Group Call Record Call Return Call Waiting Caller ID Blocking Callers List Camp on Centrex Conference Calls Dial-by-Name Directory List Do Not Disturb (DND) DSS/BLF Feature Codes Flash Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 16 Status Commands - set * While digital phone models, Impact SCS 8012 and 8024 have an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 17 List of Features by Phone Type Introduction Feature Digital Analog Swap Button Toggle/Switch Calls Transfer Blind Supervised (to) Voicemail User Programmable Buttons Voice title Voicecall Voicemail Call Notification Management Visual Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 18 THIS PAGE INTENTIONALLY LEFT BLANK Release 1.5 SP2 June 2009...

  • Page 19: Basic Operation

    There are certain basic functions about using the phone that is common to all phone models. This section describes that functionality that applies to whatever phone you are using. The following topics are included in this section: • Using a Wave Phone • Answering a Call •...

  • Page 20: Using A Wave Phone

    Using a Wave Phone You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special button combinations to redial your last call or call back your last caller.
  • Page 21 Press the RELEASE button (if programmed). on models 9112i, 9133i, 9143i and all Aastra Series 5 models) Note: button on SIP phones cannot be used to end calls (see “Ending a Call” on page 2-7). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 22 Changes in volume level will be retained for future calls. Note: To Adjust the Volume Press the up or down VOLUME keys while the other party is speaking to change the volume as needed. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 23 You cannot return calls that do not have a specific caller ID. Press Wave reads the number it will dial and prompts you to approve it before it dials the call. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 24: Answering Calls

    Using the Call Waiting, Call Park, Pickup, and Transferring Features These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.

  • Page 25: Switching Between Calls

    SIP Phone Models 480i/CT, 9480i/CT, and Aastra 5 series also include a Drop Hint: softkey that can be pressed to end the call. DIGITAL AND ANALOG PHONES Press the SPEAKER button (if available) to end calls. Press ON/OFF on any Vodavi phone. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 26: Making Calls

    Your System Administrator can remove you from the dial-by-name directory, or you can Hint: remove yourself using ViewPoint, so that only callers who know your extension can dial you. To Dial-by-Name Press Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 27 A double beep - indicates that you that you don’t need to enter an account code because the contact whom you are dialing already has an associated account code. If You Hear One of the Previous Prompts Enter the account code followed by Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 28 After the call ends, call waiting is enabled again. You can enter *70 as part of your fax dial string. For example, your fax dial string Note: might be *70 9 1 617 555 7744. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 29: Using Wave Phone Features

    Chapter 3 Using Wave Phone Features This chapter describes the various features of each of the phone types. Some features are offered on some phone types. In addition, while some features are available on more than one phone type, the functionality may differ.

  • Page 30: Auto Dial

    Auto Dial Using Wave Phone Features Auto Dial Auto Dial allows you to dial frequently used phone numbers with one button. You can also use your Auto Dial keys to dial digits while a call is connected. Not all phone types offer this feature.

  • Page 31: Call Appearance

    Call Appearance Using Wave Phone Features To Edit an Auto Dial button Follow steps 1 and 2 from above. 11. Press NEXT EDIT until appears, then press the corresponding softkey. 12. Press the the AutoDial button you wish to edit.

  • Page 32: Call Park

    Call Park Using Wave Phone Features To Clear the Call Lists From an idle phone: MENU Press the softkey on the display. LISTS Press NEXT Press Clear Press Miss Next Press to clear the outgoing list, to clear the missed calls list, or...
  • Page 33 Call Park Using Wave Phone Features DIGITAL PHONES To Direct Park a Call While on an active call: Press the pre-programmed Directed Park button. If your phone does not have a programmed Directed Park button, press Flash, then *66 to park a call.

  • Page 34: Self Park [All]

    Call Park Using Wave Phone Features ANALOG PHONES To Direct Park a Call With a party on the line: Press Flash, then *66. Dial the extension. Listen for two beeps. Hang up. To Retrieve a Direct Parked Call Listen for the dial tone.
  • Page 35 Call Park Using Wave Phone Features DIGITAL PHONES To Park a Call at Your Primary Line With a party on the line: Press the pre-programmed Self Park button. If your phone does not have a programmed Self Park button, press Flash, then *64 to park a call.

  • Page 36: System Park [All]

    Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone. Any Vertical Wave phone with the Enhanced Call Waiting feature within the system may Note: be used to retrieve the call. Ask your phone administrator if you are unsure if this feature is available on your phone.
  • Page 37 Call Park Using Wave Phone Features DIGITAL PHONES To System Park a Call While on a call: Press the pre-programmed System Park button. If your phone does not have a programmed System Park button, press Flash, then *62 to park a call.
  • Page 38 Call Park Using Wave Phone Features ANALOG PHONES To System Park a Call With a party on the line: Press Flash, then *62. Listen for two beeps. Hang up. You can also use the method shown below: Note: With a party on the line, press Flash, then 6.

  • Page 39: Call Pickup

    Call Pickup Using Wave Phone Features Call Pickup You can pick up a call on any extension within your call pickup group. If the line button you use to pick up a call is not part of a call pickup group you cannot pick up calls on lines that belong to a call pickup group.

  • Page 40: Group Pickup [All]

    Call Pickup Using Wave Phone Features Group Pickup [ALL] Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group. SIP PHONES To Answer a Call in Your Pickup Group Press the pre-programmed Group Pickup button.

  • Page 41: Call Record

    Call Record Using Wave Phone Features Call Record Call Record records the currently active call and saves it as a .wav file to a Voicemailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call Record button is a programmed button;...

  • Page 42: Call Return

    Call Return Using Wave Phone Features Call Return Call Return calls back the last extension or phone number of the last answered call on your primary line. Contact your System Administrator to find out if the Return Call feature is available for Note: external numbers.

  • Page 43: Call Waiting

    Call Waiting Using Wave Phone Features Call Waiting Using Call Waiting [ALL] During a call on your primary extension, you might hear a call waiting beep and see the Call Waiting LED flash indicating an incoming call on Call Waiting.
  • Page 44 Call Waiting Using Wave Phone Features To release the call waiting call While the Call Waiting call is active, press End Call. • For models 480i/CT, 9480i/CT,and all Aastra Series 5: press Goodbye ( or use DROP softkey. The call waiting call is dropped and you are reconnected to the initial call.
  • Page 45 Call Waiting Using Wave Phone Features DIGITAL PHONES To Accept a Call Waiting Call Press the pre-programmed Call Waiting button. The initial call is placed on temporary hold. If your phone does not have a programmed Call Waiting button, the Call Waiting IMPORTANT: feature is not available.

  • Page 46: Caller Id Blocking

    Caller ID Blocking Using Wave Phone Features Caller ID Blocking Keep your caller ID information private when making a phone call. This feature applies only during the time of the current call. Therefore, it must be reapplied each time you want to make a call.
  • Page 47 Callers List Using Wave Phone Features Callers List Screen Display ICON DESCRIPTION You have received a new voice message. You have a call on hold. While browsing the Callers list, indicates an unanswered call. You are on an outgoing call. While browsing the Callers list, indicates an answered call.
  • Page 48 Callers List Using Wave Phone Features Editing in the Callers List WARNING: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. Remember, you can add numbers from the Callers List to your Directory.

  • Page 49: Camp-On (Callback)

    Camp-on (Callback) Using Wave Phone Features Camp-on (Callback) Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on button is a pre-programmed button. Contact your System Administrator for details.
  • Page 50 Camp-on (Callback) Using Wave Phone Features ANALOG PHONES After Receiving a Busy Signal or No Answer Hang up. Go off-hook, then listen for the dial tone. Press *76. Hang up. When the target extension becomes available your phone will ring: Answer the ring to retry your call.

  • Page 51: Centrex Features

    Centrex Features Using Wave Phone Features Centrex Features The programmed Centrex Flash button allows you to access Centrex features. You must subscribe to Centrex service through your phone service provider to use this Note: feature. Contact your System Administrator for more information.

  • Page 52: Conference Calls

    Conference Calls Using Wave Phone Features Conference Calls You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) button or a Flash button, you can set up a conference call.
  • Page 53 Conference Calls Using Wave Phone Features When the third party answers: Press Flash and dial *71 to connect the calls. • If a party is not available, press Flash and dial *72 to reconnect to the first party. • If a party’s Voicemail answers, or the party does not want to join the conference, press End Call.
  • Page 54 Conference Calls Using Wave Phone Features When the other party answers: Press TRNS/CONF or TRANS button again to connect the calls. The number of parties in the current conference call will appear on the display. If a party is not available, press TAP, or press the button corresponding to the initial call to reconnect to the first party.

  • Page 55: Dial-By-Name

    Dial-by-Name Using Wave Phone Features Dial-by-Name The Dial-by-Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names.

  • Page 56: Direct Station Select/Busy Lamp Field

    Direct Station Select/Busy Lamp Field Using Wave Phone Features Direct Station Select/Busy Lamp Field Direct Station Select/Busy Lamp Field (DSS/BLF) keys allow you to monitor the status of extensions, to call extensions with one button press, and to easily transfer calls to them.

  • Page 57: Directory List

    Directory List Using Wave Phone Features Directory List Using the Directory List [S] SIP PHONES The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the Directory by adding them manually, or by saving the number and name from other lists stored on your phone.
  • Page 58 Directory List Using Wave Phone Features Saving Numbers & Names to the Directory You can save a number to your permanent Directory from the Redial list or Callers list, or by entering a new number and name. Saving from Hard keys to the Directory...

  • Page 59: Do Not Disturb

    Do Not Disturb Using Wave Phone Features Do Not Disturb Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-on will still ring your phone.

  • Page 60: Flash

    Flash Using Wave Phone Features DIGITAL PHONES The Do Not Disturb pre-programmed button on your phone is set up by your System Administrator. To Enable Do Not Disturb Press the pre-programmed Do Not Disturb button. The Do Not Disturb red LED lights, and is displayed.

  • Page 61: Forward Calls

    Forward Calls Using Wave Phone Features Forward Calls Use Forward to redirect your calls to another extension or phone number. Forwarding Calls [ALL] ALL PHONES Hint: You can use the following alternative method for forwarding calls on ANY phone or use the specific method shown for each phone type below.
  • Page 62 Forward Calls Using Wave Phone Features To Forward Calls to an External Phone Number Press the pre-programmed Forward button. If your phone does not have a programmed Forward button, press *43. Enter the external access digit(s). This is the digit that allows you access to an external phone line (usually a 9).
  • Page 63 Forward Calls Using Wave Phone Features To Forward Calls to External Phone Numbers Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *43. Enter the external access digit(s). The digit that allows you access to an external phone line (usually a 9).
  • Page 64 Forward Calls Using Wave Phone Features Using Forward (Follow-me) From any phone in the system, you can specify an extension to which you want your calls forwarded. Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten to set the forward prior to leaving your office.

  • Page 65: System

    ANALOG PHONES You can have your calls forwarded to an outside line (for example to a branch office or your home) or to another extension within the Wave phone system. To Forward Your Phone to an External Phone Listen for the dial tone, then press *43.

  • Page 66: Headset

    Headset Using Wave Phone Features Headset Using a Headset [ALL] Follow the procedure below when making and receiving calls using a headset. SIP PHONES Ensure that you have selected a headset audio mode by accessing the Options OPTION 7.HEADSET SETTINGS list (under Plug the headset into the jack.
  • Page 67 Headset Using Wave Phone Features Programming the Phone for Bluetooth® (Edge 700 - 24 button model only) In order to use a Bluetooth® with the Edge 700 - 24 button phone, a Bluetooth® IMPORTANT: module must be connected. In addition to the settings shown below, there are Bluetooth®-specific operations that may be required.

  • Page 68: Hold

    Hold Using Wave Phone Features Hold You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features. Placing a Call on Hold [ALL] SIP PHONES To Place a Call on Hold...
  • Page 69 Hold Using Wave Phone Features To Reconnect to a Call on Hold Press the line or call appearance button that corresponds to the call that was placed on hold. Press the TAP button to retrieve the most recently held call.

  • Page 70: Intercom Button

    Intercom Button Using Wave Phone Features Intercom Button Using the Intercom Button [S] / [D] You can use this button to make calls from your phone to another extension within your phone system. To see other call procedures, refer to “Making Calls” on page 2-8.

  • Page 71: Joining A Call

    Joining a Call Using Wave Phone Features Joining a Call When a line appearance on your phone is in use by another party, the LED next to the corresponding button indicates whether you can join that call. • A Red LED indicates that Break-in is blocked.

  • Page 72: Multiple Call Handling

    Multiple Call Handling Using Wave Phone Features DIGITAL PHONES To Retrieve Voicemail Press the fixed MESSAGE button or a programmed Message Waiting button. If your phone has softkeys under the LCD display: VMAIL Press the softkey. If there are new voicemail messages in your mailbox, the number of new messages will 2 Msgs appear on the display (for example “...

  • Page 73: Mute

    Mute Using Wave Phone Features Mute This feature allows you to prevent the caller at the distant end to hear anything through your microphone or handset during a call. Note: If the Mute is enabled (on) via the speaker, it will be disabled (off) if you lift the handset Muting a Call [S] / [D] SIP &...

  • Page 74: Night Answer

    Night Answer Using Wave Phone Features Night Answer By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination. Your System Administrator can configure any on- or off-premise phone number as the destination.

  • Page 75: Paging The Entire System [All]

    Page Using Wave Phone Features Page The Page feature can operate in one of two ways: the Page button gives you access to the public address system and all the phone speakers on your system, or pages only a specific zone (group) of phones.

  • Page 76: Paging A Specific Group/Zone [S]

    Page Using Wave Phone Features ANALOG PHONES To Page All Phones with Speakers Press *11, then begin speaking. Make the announcement. Hang up to end the page. You will remain connected to the public address system until you hang up.

  • Page 77: Page A Specific Group/ Zone [D] / [A]

    Page Using Wave Phone Features Page a Specific Group/ Zone [D] / [A] DIGITAL PHONES To Page a Specific Group/Zone Press the pre-programmed Zone Page button. If your phone does not have a programmed Zone Page button, dial *12 and the zone number.

  • Page 78: Password Protection

    Password Protection Using Wave Phone Features Password Protection You can configure your phone so that it requires a password before allowing user programming such as editing the Autodial keys, programming feature keys, and changing the voicemail display. Contact your Wave System Administrator for information about password protection settings.

  • Page 79: Redial

    Redial Using Wave Phone Features Redial Redial will place a call to the last phone number you dialed from the phone. Even if you dialed digits while connected to a call, the system will only keep track of the phone number you dialed.

  • Page 80: Saved Number Redial

    Saved Number Redial Using Wave Phone Features Saved Number Redial This feature allows a user to save a number he has just dialed or is connected to on a button so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat button on your phone.

  • Page 81: Shift (Edge And Impact Phone Models Only)

    Shift (Edge and Impact Phone Models Only) Using Wave Phone Features Shift (Edge and Impact Phone Models Only) The SHIFT button allows you to use programmable keys as AutoDial keys. If no keys are pressed, the phone will automatically exit the shift mode after 5 seconds.

  • Page 82: Speed Dial

    Speed Dial Using Wave Phone Features Speed Dial Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail. Your System Administrator can also program these keys through the configuration files (these numbers are set up as System Speed Dial).

  • Page 83: Using System Speed Dial [D] / [A]

    Speed Dial Using Wave Phone Features Using System Speed Dial [D] / [A] Depending on the feature button’s programming, System Speed Dial may work in one of three ways: • System Speed Dial - the System Dial button programming does not contain an index, and the Preview option is not selected •...

  • Page 84: Supervising Calls (Monitor/Coach/Join)

    Supervising Calls (Monitor/Coach/Join) Using Wave Phone Features Supervising Calls (Monitor/Coach/Join) When enabled on your phone by the System Administrator, the various supervising call features allow you to any of three things: • Monitor - listen in on a conversation between a user and at least one other party without being heard by any of them.

  • Page 85: Using Call Supervising Features (Supervisors Only) [All]

    Swap Button Using Wave Phone Features Using Call Supervising Features [ALL] (Supervisors Only) Most states have laws requiring businesses to inform both their employees and WARNING: their customers that calls may be monitored. Go off hook, and listen for the dial tone.

  • Page 86: Transfer

    Transfer Using Wave Phone Features Transfer Transfer places a call on hold while you dial the destination extension number. Your System Administrator configures the Transfer keys as blind or supervised transfer keys. Making a Blind Transfer [ALL] A blind transfer allows you complete a transfer without announcing the party to the destination extension.

  • Page 87: Making A Supervised Transfer [All]

    Transfer Using Wave Phone Features ANALOG PHONES To Make a Blind Transfer While on a call: Press Flash, then 1. Listen for the prompt to assist you with making the transfer. Dial the destination extension. Hang up to complete the transfer.
  • Page 88 Transfer Using Wave Phone Features DIGITAL PHONES To Make a Supervised Transfer While on a call: Press TRNS/CONF or Flash, to place caller on hold. Listen for the dial tone, then enter the destination extension number. When the destination party answers: Announce the call.

  • Page 89: Transferring Calls To Voicemail [D] / [A]

    Transfer Using Wave Phone Features Transferring Calls to Voicemail [D] / [A] If you are using a Wave Digital or Analog phone, you can transfer calls directly into voicemail without ringing the destination extension. This feature requires a specially programmed feature button (that is, Transfer with the Note: "Direct Transfer to Voice Mail"...

  • Page 90: User Programmable Button (On The Phone Or Console)

    User Programmable Button (On the Phone or Console) Using Wave Phone Features User Programmable Button (On the Phone or Console) The following features can be set on the user programmable buttons: • Autodial • Extension Pickup • Save/Repeat • Call Return •...

  • Page 91: Voicecall

    Voicecall Using Wave Phone Features Using the Query Feature (phone models with displays only) A query of a feature button will display what feature has been programmed onto the button. To Display Feature Information From an idle phone: MENU Press the softkey on the display.
  • Page 92 Voicecall Using Wave Phone Features DIGITAL PHONES To Use Voicecall Press the pre-programmed Voicecall button. If your phone does not have a programmed Voicecall button, dial *82. Listen for the dial tone. Dial an extension. The other party hears a tone on the phone speaker.

  • Page 93: Using Voicemail

    You will need to log into your Wave voicemail account any time you want to listen to your messages or make changes in your settings. You can log in from your own Wave phone, from any Vertical Wave phone in the system, or from an external (remote) phone.

  • Page 94: From Any Vertical Wave Phone (Other Than Your Own)

    Using Voicemail From any Vertical Wave Phone (other than your own) If you are not at your desk, you can access your voicemail from any other Wave phone in the system. To Access Voicemail from another Phone in the Wave System...

  • Page 95: From Any External Phone

    System Administrator to find out if this option is enabled Enter your password, then press #. Proceed with using the voicemail features and/or making changes to your account settings described later in this section (such as changing your password). Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 96: Set/Change Your Password

    You can easily change your password as often as needed. However, take care when choosing what password you should use. Your Vertical Wave phone system may be customized with specific rules or IMPORTANT: restrictions for choosing a password. Please contact your phone System Administrator for details.

  • Page 97: Listening To And Managing Messages

    Press 2 to listen to the first saved message. Press one of the designated option numbers to access other listening options (see “Listening Options” on page 4-6). Press 2 to go to the next saved message. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 98: Listen To Deleted Messages (From The Current Session Only)

    Each time you press 1, the message replay from the beginning. Note: Skip a Message During a message, or as soon as it has finished playing: Press 2 to skip to the next message while the current message is playing. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 99 Press 9 to fast forward the current message by four seconds each time you press 9. Press # during the message itself to skip the rest of the message (and play the next message, if there is one). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 100 At the tone: Record your message, then press #. Press 1 to accept your recording. Press 2 to hear your recording. If you want to re-record the message, press 3. Hint: Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 101 Press 2 to hear a list of available numbers. Select the appropriate number to dial the sender. Press Flash, then press 3, or wait for the other party to hang up to make another call. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 102: Record And Send Messages

    Press * to cancel the recorded message. Set a Delivery Option: After you press 1 when you are ready to accept the current recording: Select a Delivery Option as described on page 4-11. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 103: Message Delivery Options (Urgent Or Private Messages)

    After you have pressed # or 1 (as per the prompt) to accept the recording you have just made: Press 5 to mark the message as Urgent. Press 6 to mark the message as Private. To Send a Callback Number Press 7 to enter an (external only) Callback Number. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 104: Managing Your Voicemail Account

    Press 1 to re-record your name, then press #. Press 2 to revert to the existing title setting. AND/OR Press * to return to the previous menu, or hang up to end the session. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 105: Record And Manage Your Greetings

    Press 6 to record/add a new greeting, then press # to complete and save it. • Press 7 to delete the current greeting. • Press * to return to the previous menu. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 106: Set Voicemail Notification

    (such as 1 and the area code) if applicable. Press # to hear your entry repeated. Press 1 to accept the entry. Press 2 to change the entry, then repeat from step 6 above. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 107: Setting Your Status Commands

    Press 7 to set your status to Available (non-Queue).* • Press 8 to set your status to On Break.* * These options are only available to you if you are a member of a call center queue Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 108: Visual Voicemail (Digital Phones Only)

    REW and FFWD. Press MORE a third time and you will be returned to the original options of REPLAY, SAVE, MORE. From an idle phone: MENU Press softkey on the display. NEXT VPRMT Press until appears, then press the corresponding button. VERBOSE PROMPT Press to select the mode. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 109 Wave System Administrator for information about passwords. VMAIL # MSG Press to have , where equals the number of new messages in the mailbox) displayed. Press to have the extension number of the phone displayed. Wave Phone User Guide Release 1.5 SP2 June 2009...
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  • Page 111: About Wave Sip Phones

    • Aastra 55i SIP Phone - - - - - - - - - see page 5-10 • Aastra 57i SIP Phone - - - - - - - - - see page 5-12 Wave Phone User Guide Release 1.5 SP2...

  • Page 112: Sip Phones 9133I And 9143I

    (located under the front panel) 22 - Volume Down 20 - Redial 16 - Six Pre-programmed (PGM)Buttons 23 - Headset (Auxiliary) Jack (located behind front panel) 18 - Speaker/Headset 19 - Four Line Appearance Buttons Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 113 ) Button decrease the volume of the speaker or the handset during a call. Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the handset. *Contact your System Administrator for details. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 114: Sip Phone 9112I

    16 - Mute 22 - Volume Down 20 - Redial 17 - Microphone Opening 23 - Headset (Auxiliary) Jack (located under the front panel) (located behind front panel) 19 - Speaker/Headset Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 115 ) Button decrease the volume of the speaker or the handset during a call. Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the handset. *Contact your System Administrator for details. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 116: Sip Phones 480I/Ct And 9480I/Ct

    14 - Conf (located under the front panel) 19 - Volume Down 13 - Four Line Appearance Buttons 16 - Volume Up 20 - Headset (Auxiliary) Jack (located behind front panel) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 117 Flash *On this model, one of the softkeys is the button which is used to access various functions, and work with feature codes. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 118: Aastra Sip Phone 53I

    21 - Volume Up 17 - Goodbye 16 - Microphone Opening 18 - Options (located under the front panel) 19 - Hold 20 - Redial 23 - Headset (Auxiliary) Jack (located behind front panel) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 119 Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the handset. *Contact your System Administrator for details. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 120: Aastra Sip Phone 55I

    13 - Scroll & Select 14 - Goodbye 15 - Options 12 - Microphone Opening 20 - Headset (Auxiliary) Jack 16 - Hold (located under the front panel) (located behind front panel) 17 - Redial Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 121 Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the handset. *Contact your System Administrator for details. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 122: Aastra Sip Phone 57I

    12 - Microphone Opening (located under the front panel) 14 - Goodbye 19 - Volume Down 15 - Options 16 - Hold 22 - Headset (Auxiliary) Jack 17 - Redial (located behind front panel) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 123 Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the handset. *Contact your System Administrator for details. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 124: Using A Sip Phone

    Vertical 9133i, 9143i, 9112i, 480i/CT, and 9480i/CT SIP Phones Scroll UP SELECT SELECT Scroll DOWN Aastra 53i, 55i, and 57i SIP Phones Scroll UP SELECT SELECT Scroll DOWN Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 125: Line Keys

    Model 9112i - The status light for the single line is located at the top right corner of the phone: If the line status light is: The line status is: Idle (no call activity) Flashing quickly Call is ringing Flashing slowly New voice message Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 126: Display Information

    • ‘No Service’ or ‘Network Disconnected’ - Contact your System Administrator if you see this message on the display. If your phone display is blank, see “Troubleshooting” on page B-1. Note: Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 127: Phone Settings

    Scroll down the list and select the appropriate volume. Save Select to store the settings and exit. If you do not want to save changes: Press the left select button to return to the previous screen. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 128: Pairing/Unpairing The Cordless Handset & Base

    Note: base and handset displays. “Pairing failed” If unsuccessful, will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 129: Unpairing Handset From The Base

    Note: base display. “Pairing failed” If unsuccessful, will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 130 “Pairing failed” If unsuccessful, will appear. If pairing is unsuccessful, repeat the steps above making sure base and handset are within three feet of each other. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 131: Sip Phone Feature Codes

    After dialing feature codes, there is a 3 to 5 second delay until Note: DIAL the feature is confirmed. You can expedite this by dialing the softkey at the end of the feature code entry. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 132 THIS PAGE INTENTIONALLY LEFT BLANK Release 1.5 SP2 June 2009...

  • Page 133: About Wave Digital Phones

    • Vodavi Enhanced - 8 Button Phone - - - - page 6-18 • Vodavi Executive - 8 Button Phone - - - - page 6-20 • Vodavi Executive - 30 Button Phone - - - - page 6-22 Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 134: Edge 100 - 12 Button

    12 - MUTE 13 - HOLD 14 - Microphone Opening (located under the front panel of the phone) This phone model also includes an Note: adjustable pedestal (see page 6-26 for details). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 135 One reason for having these additional buttons would be if an assistant is responsible for listening to his/her boss’s voicemail, or a supervisor is responsible for retrieving voicemail messages for a department, etc. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 136: Edge 100 - 24 Button

    12 - MUTE 13 - HOLD 14 - Microphone Opening (located under the front panel of the phone) This phone model also includes an Note: adjustable pedestal (see page 6-26 for details). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 137 One reason for having these additional buttons would be if an assistant is responsible for listening to his/her boss’s voicemail, or a supervisor is responsible for retrieving voicemail messages for a department, etc. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 138: Edge 700 Phone- 8 Button

    7 - TAP 8 - Volume (down)/(up 11 - SPEAKER 10 - HOLD 12 - Headset (2.5mm) Jack 9 - Microphone Opening (located behind front panel) (located under the front panel) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 139 SPEAKER button switch to Speaker mode to hear a caller instead of holding the handset. Headset (2.5mm) Jack speak to a caller when using a headset instead of holding the handset. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 140: Edge 700 Phone - 24 Button

    (located under the front pane The Edge 700 - 24 module phone can have full duplexing capability when the appropriate Note: duplexing module is connected (see item 3 above and on next page) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 141 SPEAKER Button switch to Speaker mode to hear a caller instead of holding the handset. Headset (2.5mm) Jack speak to a caller when using a headset instead of holding the handset. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 142: Impact Scs (8012) - 12 Button

    (located behind front panel) 10 - Volume Up 12 - TAP 15 - TRANS/CONF 14 - HOLD 11 - INTERCOM 9 - Microphone Opening (located under the front panel) 13 - Volume Down Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 143 * While this digital phone model has an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 144: Impact Scs (8024) - 24 Button

    11 - INTERCOM 15 - TRANS/CONF 9 - SPEAKER 13 - Volume Down 7 - Microphone Opening (located under the front pane 16 - Headset (Auxiliary) Jack (located behind front panel) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 145 *While this digital phone model has an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 146: Impact Scs (8312) - 12 Button

    15 - REDIAL 17 - VOLUME (up) 14 - Microphone Opening (located under the front panel of the phone) This phone model also includes an Note: adjustable pedestal (see page 6-26 for details). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 147 One reason for having these additional buttons would be if an assistant is responsible for listening to his/her boss’s voicemail, or a supervisor is responsible for retrieving voicemail messages for a department, etc. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 148: Impact Scs (8324) - 24 Button

    13 - HOLD 17 - VOLUME (up) 14 - Microphone Opening (located under the front panel of the phone) This phone model also includes an Note: adjustable pedestal (see page 6-26 for details). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 149 One reason for having these additional buttons would be if an assistant is responsible for listening to his/her boss’s voicemail, or a supervisor is responsible for retrieving voicemail messages for a department, etc. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 150: Vodavi Enhanced Phone - 8 Button

    11 - VOLUME Down 5 - SPEED 6 - ON/OFF 7 - MUTE 8 - HOLD 10 - VOLUME Up 9 - Microphone Opening (located under the front panel of the phone) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 151 VOLUME Up Button increase the volume of the speaker or the handset during a call. VOLUME Down decrease the volume of the speaker or handset while on a call. Button Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 152: Vodavi Executive Phone - 8 Button

    13 - VOLUME Down 7 - SPEED 8 - ON/OFF 9 - MUTE 10 - HOLD 12 - VOLUME Up 11 - Microphone Opening (located under the front panel of the phone) Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 153 VOLUME Up Button increase the volume of the speaker or the handset during a call. VOLUME Down decrease the volume of the speaker or handset while on a call. Button Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 154: Vodavi Executive Phone - 30 Button

    8 - Microphone Opening 15 - MUTE | 16 - SPEED (located under the front panel of the phone The Vodavi Executive -30 button phone is also available with full duplexing capabilities. Note: Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 155 VOLUME Up Button increase the volume of the speaker or the handset during a call. VOLUME Down decrease the volume of the speaker or handset while on a call. Button Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 156: Using A Digital Phone

    Primary, secondary, and other outside line keys • Message Waiting\ (press to toggle between calls) • Transfer/Conference • Keypad digits (TRNS/CONF, TRANS, CONF) • Auto dial • DSS/BLF Transfer • Redial Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 157: Display Information

    Pressing this button takes you to the same place on the display as if MENU NEXT PROG you press the following softkeys: , then until appears; thus, allowing you to program certain feature buttons on your phone (see User Programmable Keys on page 3-62). Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 158: Set Up And Installation

    Press down gently on the front panel until you feel the supporting arms snap into place. telephone first notch (lowest position) second notch (mid-position) supporting third notch (highest position) pedestal base Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 159: Making The Connections

    About Wave Digital Phones Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors (jacks) for attaching the phone line, power source, and handset.

  • Page 160: Vol Reset Override

    Use the softkeys to change the ring tone as needed. You will hear a short ring for each tone so that you can decide which one you want to use. DONE Press or SPEAKER to save the setting. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 161: Digital Phone Feature Codes

    In addition, contact your System Administrator to find out what programmable buttons are available on your phone model. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 162 THIS PAGE INTENTIONALLY LEFT BLANK Release 1.5 SP2 June 2009...

  • Page 163: About Wave Analog Phones

    Chapter 7 About Wave Analog Phones While previous chapters in this guide have provided information on the basic features and operation of all Wave phone types, this chapter specifically describes special information regarding Analog phones only. Introduction Because not all of the features described in previous chapters and in this one, are available on all Vertical Wave analog phones, it is recommended that you contact your phone System Administrator for additional information.

  • Page 164: Analog Phone Feature Codes

    Station ID ..... . .*00 Forwarding to an external number may require use of a password. Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 165: Counterpath Sip Softphone

    The DSP-500 USB Folding Headset (corded) • The DSP-400 USB Multimedia Headset (corded) GN Netcom (http://www.gnnetcom.com) The GN 8120 USB digital USB-to-headset adapter (corded; compatible with any GN Netcom QD Headset) Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 166: Installing & Configuring The Eyebeam Sip Softphone

    VPN connectivity is required to work remotely. To Install and Configure an eyebeam Softphone Install the softphone on the PC that will be using it. Start the softphone. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 167 Select the first SIP Account row. Click on the Add Button. If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone Note: and choose Account Settings to open it again. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 168 Domain - Enter the name or IP address of the Wave SIP Server to which this phone is registered, as provided by your System Administrator. Under the Topology tab. Enable the “Port used on your local computer”. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 169 11. Uncheck Send SIP keep-alives. 12. Click OK or Apply to save your changes. You are returned to the SIP Accounts window. You will see any new SIP account information you added in that window. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 170 13. Click Close to exit that window and return to the CounterPath SIP Phone interface. 14. Right -click on the Phone interface to display a menu. 15. Click on Options to display the Options window. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 171 G711 alaw • G729 You will need to click on the appropriate codecs (as shown above), then click on Hint: the right arrow to add them to the Enabled codecs column. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 172 20. Click OK or Apply to save your changes. If the configuration has been made correctly the eyeBeam should show Hint: "Logged in - enter phone number" and "Your Number is <username>". Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 173: Using The Counterpath Eyebeam Sip Softphones With Wave

    Feature Directions Dialing a number Dial numbers just as you would from a Wave phone, including access codes to place external calls. You can dial Wave extensions or access the telephone commands without an access code. Place a call by clicking the Dial icon: You can either dial the number first, then click on the icon, or click on the icon first, then dial the number.
  • Page 174 SIP softphone. To change this behavior, change the value of the Call Inactivity setting from Enabled (the default) to Disabled. For more information about how to change this setting, refer to the eyeBeam v1.5 user manual (provided by the softphone manufacturer). Wave Phone User Guide Release 1.5 SP2 June 2009...

  • Page 175: Troubleshooting

    Check to ensure that the handset cord is fully connected to the correct handset jack — not the headset jack ( )—and that it is securely connected to both the phone and handset. If it still won’t work, contact your System Administrator. Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 176 To change this behavior, change the value of the Call Inactivity setting from Enabled (the default) to Disabled. For more information about how to change this setting, refer to eyeBeam v1.5 user manual (provided by the softphone manufacturer). Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 177 Toggle/Switch Calls 2-7 Centrex 3-23 Transfer Coach Calls 3-56 Blind 3-59 Conference Calls 3-26 Supervised 3-60 Do Not Disturb 3-31 Voicemail 3-61 Feature Codes 7-2 Voicemail 4-1 Flash 3-32 Volume 2-4 Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 178 Fixed buttons 2-2 Voicecall 3-64 Flash 3-32 Voicemail 4-1 Forward Calls 3-34 Visual 4-16 Hold 2-6, 3-40 Volume 2-4 Intercom button 3-42 Join a Call 3-43, 3-56 Line Keys Primary 6-24 Secondary 6-24 Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 179 Toggle/Switch Calls 2-7 Fixed Buttons 2-2 Transfer Blind 3-58 Flash 3-32 Forward Calls 3-33 Supervised 3-59 Headset 3-38 Voicemail 4-1 Volume controls 5-17 Volume 2-4 Hold 2-6, 3-40 Intercom Button 3-42 Wave Phone User Guide Release 1.5 SP2 June 2009...
  • Page 180 From an external phone 4-3 Urgent delivery 4-11 From another phone 4-2 Visual (digital phones only) 4-16 From your own phone 4-1 Retrieve messages 4-17 Manage greetings 4-13 New messages 4-5 Wave Phone User Guide Release 1.5 SP2 June 2009...

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