Vertical SUMMIT IP Phone User Manual
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Vertical SUMMIT IP Phone User Manual

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SUMMIT IP
Phone User Guide
IP Station User Guide
April 2014
Release 1.0
SUMMIT

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  • Page 1 SUMMIT IP Phone User Guide IP Station User Guide April 2014 Release 1.0 SUMMIT...
  • Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2014 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary confidential information Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
  • Page 3 R E V I S I O N H I S T O R Y Release Date Documentation Changes Page No. 05-14 Initial Release al of your old appliance spos 1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2002/96/EC.
  • Page 4 Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only Vertical approved batteries and desktop chargers to avoid the damage to the phone. Using other batteries or chargers voids your warranty and may cause an explosion.
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  • Page 6: Table Of Contents

    Feature Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Phones supported on the SUMMIT IP - - - - - - - - - - - - - - - -...
  • Page 7 Contents TOC-2 Chapter 4 REMOTE SYSTEM ACCESS Direct Inward System Access (DISA) - - - - - - - - - - - - - - - - - - - - 4-1 Mobile Phone Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1 Chapter 5 MISC FEATURES Alarm/Door Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1...
  • Page 8 Contents TOC-3 Appendix B IP PHONE SETUP Using the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1 Phone Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1 Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2 Using the Speakerphone - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2...
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  • Page 10: General

    Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each SUMMIT IP Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.

  • Page 11: Phones Supported On The Summit Ip

    Triad infinite The Vertical Phones (shown below) include a large 3-line or 4-line 24-character per line LCD (refer to Phone Diagrams on the next three pages). Features and functions of your SUMMIT IP are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons when available.
  • Page 12 Phones supported on the SUMMIT IP Chapter 1: INTRODUCTION 8/24-Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: Hold Speaker Shift Trans Mute Volume Edge 700 (digital) 8/24-Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys...
  • Page 13 Phones supported on the SUMMIT IP Chapter 1: INTRODUCTION 24-Button Keyset 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: Flash Trans Speed Conf Forward Mute Camp On On/Off Hold STSe (digital) 8/30-Button Keyset 3 Soft Keys Message Waiting Light...
  • Page 14 Phones supported on the SUMMIT IP Chapter 1: INTRODUCTION 8/12/24-Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS: Flash Trans Speed Conf Forward Mute Camp On On/Off Hold Triad (digital) 8/12/24-Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS: Flash...
  • Page 15 LDP-9008D Phone LDP-9030D Phone IP Station User Guide April 2014 Release 1.0 SUMMIT...
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  • Page 17: Basic Call Handling

    Chapter 2 BASIC CALL HANDLING Placing A Call Internal Calls You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change this by dialing '#' after placing the call.

  • Page 18: Leaving A Message Wait

    Using the CO/IP line group code, you will be able to access any line from the group. A Flex button on the SUMMIT IP Phone assigned as a LOOP button lets you access a line from a group. Dial codes for access to CO/IP lines are:...
  • Page 19 External Calls Chapter 2: BASIC CALL HANDLING Your external calls may be subject to Call Time Restrictions, you will receive a Call Warning Tone prior to disconnect. In the event of an emergency, assigned Emergency numbers (ex., a 911 call) may be dialed NOTE from any station in the System, regardless of a Station's dialing restrictions (COS).

  • Page 20: Disable Dialing From Your Phone

    External Calls Chapter 2: BASIC CALL HANDLING Disable dialing from your phone You can temporarily 'Lock' your phone by activating Temporary COS, which will disable all dialing from the phone. To deactivate Temporary COS you must enter the station's Authorization code. To activate Temporary COS: 1.

  • Page 21: Using Directory

    Using Last Number Redial (LNR) The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. On the SUMMIT IP Display Phone, the system will store the numbers dialed on the last 100 calls.

  • Page 22: Using System Speed Dial Numbers

    Conditions 1. The saved number can be a maximum of 23 digits. 2. Dialing the saved number will automatically seize the outside Line that was used for the original call. If the Line is busy, a Line from the same group will be selected and the saved number dialed.

  • Page 23: Using And Entering Station Speed Dial Numbers

    Using Directory Chapter 2: BASIC CALL HANDLING Using and Entering Station Speed Dial Numbers Each station in the System is allocated memory for 100 Station Speed Dial numbers (bins 000-099) each up to 23 digits each. These numbers are entered at the user's station and may include several "special"...

  • Page 24: Using Dial By Name And Entering Your Name

    Using Directory Chapter 2: BASIC CALL HANDLING To assign a Station Speed Dial number directly to a Flex button: 1. Press TRANS/PGM, 2. Press the desired Flex button, 3. Dial '1' for Number, 4. Select/dial the CO/IP line/group, 5. Dial the desired number, 6.
  • Page 25 To toggle between the name and number display 1. Press the [TRANS/PGM] button. To program your Station User Name 1. Press the [TRANS/PGM] button. 2. Dial “071”, the Attendant User Name Program code. (Attendant Only) 3. Dial the Station number. 4.

  • Page 26: Receiving Calls

    Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered by lifting the handset. Otherwise, you must press the flashing Flex button. • External calls to an SUMMIT IP Phone will appear under the CO/IP line or a LOOP button. •...

  • Page 27: Responding To A Call While Busy

    Responding to a Call While Busy Chapter 2: BASIC CALL HANDLING Responding to a Call While Busy While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting.

  • Page 28: Using Answering Machine Emulation (Ame)

    Voicemail. The AME feature is only available when using the SUMMIT IP VMIB Voice Mail; a MUTE and AME button should be programmed (refer to Appendix A User Program Codes).

  • Page 29: Differential Ring Signals

    When multiple phones in a small area ring, it can be difficult to tell which are ringing. The SUMMIT IP Phone has 15 Ring Tones available for differentiating one phone's ringing from another. Four of the tones are stored in the phone permanent memory; the remaining ten tones are in the system memory.

  • Page 30: Answering Calls To Other Stations

    Answering Calls to Other Stations 2-12 Chapter 2: BASIC CALL HANDLING Answering Calls to Other Stations When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call ringing to your station group (Group Call Pick-Up).

  • Page 31: Forwarding Calls

    Forwarding Calls 2-13 Chapter 2: BASIC CALL HANDLING Forwarding Calls Forwarding calls to another Station or Voice Mail Incoming calls may be diverted to other resources of the system. Resources include other stations, VMIM/VSF Voice Mail and External Voice Mail. You‟re LCD and the LCD of the forward receiver will both indicate the forward status.

  • Page 32: Forwarding Calls To An External Number

    Forwarding Calls 2-14 Chapter 2: BASIC CALL HANDLING To deactivate Call Forward, Remote: 1. Lift the handset, 2. Press the Fwd Soft button, 3. Dial 0 (Remote Call Forward code), 4. Dial your Authorization code (Station number & Password), 5. Press the # key. Forwarding calls to an external number Forward calls to an external destination;...
  • Page 33 Chapter 2: BASIC CALL HANDLING Forwarding callers to an LCD Message Using an SUMMIT IP Phone, the system can be setup to return an 'LCD Message' to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can send an LCD message you select in response to an internal call, Silent LCD Message.
  • Page 34 Forwarding Calls 2-16 Chapter 2: BASIC CALL HANDLING To program the Station Custom Message (00) at your station: 1. Press TRANS/PGM, 2. Dial User Program feature code 52, 3. Enter Message contents, up to 24 characters, using the Character Entry Chart below. 4.

  • Page 35: Call Transfer

    Hold Preference by pressing the HOLD/SAVE button twice. The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other SUMMIT IP Phone users. There are also user operations such as pressing a DSS/BLF button that will place a call in Automatic Hold.
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  • Page 37: Send & Retrieve Messages

    DND mode. The message icon will be displayed on the LCD screen in IP-8024. If programmed, a flashing MSG LED on the SUMMIT IP Phone also will indicate when there is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be provided. You may review and delete messages as well as respond with a call back.

  • Page 38: Getting Voice Mail Messages

    Getting Voice Mail Messages When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message. Your Voice Mail Box is part of the integrated VSF module, the SUMMIT IP Feature Server or an external Voice Mail system.
  • Page 39 To retrieve Voice Mail locally 1. Lift the handset. 2. Dial the Voice Mail Group to receive the Mailbox number and Password prompts. 3. Dial the Mailbox and corresponding password to receive the “Number of Messages” prompt. 4. Dial desired option code. 5.

  • Page 40: Sending And Receiving Short Lcd Messages

    Sending and Receiving Short LCD Messages Chapter 3: SEND & RETRIEVE MESSAGES Sending and Receiving Short LCD Messages The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS IP and LDP Phones equipped with a display as well as the Phontage, UCS Client and WLAN Phone.
  • Page 41 4. Dial the desired station range to receive the message. STA 100-124 SEND-(SAVE) CANCEL_(#) 5. Dial the message using two digits for each character as shown in the table , the character chart, use the [REDIAL] button to delete a character. 6.
  • Page 42 To delete SMS messages 1. Dial “#”. DELETE MESSAGE? YES : 1 NO : 2 ALL:3 2. Dial “1” to delete the current message, “2” to return to idle or “3” to delete all received SMS messages. IP Station User Guide April 2014 Release 1.0 SUMMIT...
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  • Page 44: Remote System Access

    Authorization Code to receive dial tone. Mobile Phone Extension When away from your desk or office you can place and receive SUMMIT IP calls on a registered mobile phone. You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number.
  • Page 45 Mobile Phone Extension Chapter 4: REMOTE SYSTEM ACCESS To place a call from the mobile extension using the SUMMIT IP System: 1. Dial the ISDN DID number of the station; the system will check the Caller ID and answer the call. The user then will receive intercom dial tone, 2.

  • Page 46: Misc Features

    Chapter 5 MISC FEATURES Alarm/Door Bell The system can monitor external Alarm or Door Bell contacts: Alarm Monitor - should the external contact activate, a unique Alarm Ring signal and LCD display may be received. To restart the monitor circuit, the external contacts must be deactivated and the Alarm Ring signal terminated.
  • Page 47 To activate a Camp-On Broker Call 1. Make or receive an intercom or external call. 2. Receive a Call Waiting/Camp-On tone. 3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold. Dial the Camp-On Answer feature code “600”, camped on call is connected. To alternate between the calls 1.

  • Page 48: Call Park

    Call Park Chapter 5: MISC FEATURES Call Park Placing a call on Hold to Page A user may transfer an active CO/IP call to a special holding location (Park Orbit), which can be accessed easily from any station in the system. Typically, this feature is used with Paging to notify the desired user of a parked call.
  • Page 49 Call Log Chapter 5: MISC FEATURES To access the Call Log menu; 1. Press the {CALL LOG} button. 1. RECEIVED CALL 2. DIALED CALL Using the volume Up/Down keys, select the desired log (received, dialed, or missed). 123467890 24/07 14:51 BACK DELETE OK 3.

  • Page 50: Conference Call

    Conference Call Chapter 5: MISC FEATURES Conference Call Joining Multiple People in a Conference You can establish a Conference with up to 13 parties. The other parties in the Conference may be internal or external. A Conference can be placed on Hold and is subject to Hold Recall. You may also use the Conference operation to join 2 external parties in a private conversation.

  • Page 51: Setting Up A Conference Room

    Setting up a Conference Room Chapter 5: MISC FEATURES Setting up a Conference Room In addition to establishing a Conference, up to 9 Conference Rooms can be set up, letting up to 24 parties converse when using a MCIM. When setting up a Conference Room, a password can be designated for invited parties (internal and external parties) to use for accessing the established Conference Room.
  • Page 52 Dial the desired Conference Room number (“1”~”9”). Dial the Conference Room password. Momentarily press the hook-switch. To join a Conference Room Lift the handset. Dial “59”, the Conference Room entry code. Dial the Conference Room Number. Dial the Conference Room password. To close a Conference Room Lift the handset.

  • Page 53: Hot Desk

    Chapter 5: MISC FEATURES Hot Desk SUMMIT IP phones in the system may be assigned for Hot Desk operation. These Hot Desk phones let you log-on and use the Hot Desk phone as if it were your station. Once logged-on, the Hot Desk station will take on the attributes assigned to your station number and you can make calls as normal.
  • Page 54 If the desired Page Zone is busy, the User can elect to be recalled when their turn comes in the queue. Users can also request a paged party answer the Page using Meet-Me Paging. In this case, the paged party may answer the page from any phone in the system by dialing the Meet-Me code.

  • Page 55: Push-To-Talk (Ptt) Page

    Chapter 5: MISC FEATURES Push-To-Talk (PTT) Page SUMMIT IP Phones can be assigned as a member of one or more of the system's nine Push-To-Talk (PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned. Once logged in, place or receive one-way page announcements to/from other users who are logged in to the same PTT group.

  • Page 56: System Voice Memo

    The integrated Voice Mail modules incorporate several Voice Memos to provide Station Users with general information such as station number, date, time, and feature status. Voice Memos are heard over the SUMMIT IP Phone speaker and over the handset for SLTs. For the Station Status Memo, the following items are reported:...
  • Page 57 To hear the Station Number Prompt Lift the handset. Dial “662”, the Play Station number code. The system plays the Station Number voice memo. NOTE: Only activated features are announced. IP Station User Guide April 2014 Release 1.0 SUMMIT...

  • Page 58: Two-Way Record

    2. Hang-up, return to idle. Wake-Up Alarm SUMMIT IP supports an Alarm clock for each station in the system. The alarm clock can be set to repeat daily or as a one-time alarm. When responding to the alarm by lifting the handset, BGM will be provided.
  • Page 59 To register Wake-Up 1. Lift the handset. 2. Dial “561”, the SLT Programming code, confirmation tone is heard. 3. Dial “41”, the set Wake-up code. 4. Dial the 2-digit hour and 2-digit minute for alerting. 5. For a daily (repeating alarm), dial “#”. 6.

  • Page 60: Pbx, Centrex, & Isdn Features

    When accessing a CO line, the phone will act as an extension of the host, allowing access to the host system features using the host dial codes. While on a call, use the SUMMIT IP Flash feature to transfer calls to other host extensions or access features of the host.

  • Page 61: Using Isdn Supplementary Services

    2. Press HOLD/SAVE, Conf, or CO line button to activate the desired feature. Activating ISDN Caller ID Restriction SUMMIT IP Phone users can restrict the transmission of Caller ID to the far-end. This may be a subscription service of your carrier. Separate Flex buttons are required to activate outgoing, Connected Line (COL), and incoming, Calling Line ID (CLID) restriction.

  • Page 62: Appendix A Flexible Numbering Plan

    Appendix A FLEXIBLE NUMBERING PLAN Basic Number NAME CODE Station Number 100-239 CO Group Access Code 9, 801-821 Station Group Number 401-440 Feature Code FEATURE NAME CODE Internal Page Zone 301-335 Internal All Call Page Meet Me Page External Page Zone - 1 External All Call page All Call Page SMDR Account Code Enter...
  • Page 63 Feature Code Appendix A: FLEXIBLE NUMBERING PLAN FEATURE NAME CODE DND/FWD Cancel SLT CO System Hold SLT Program Mode Access Attendant Unavailable AME Feature Alarm Reset Group Call Pick-Up Universal Night Answer Account Code With Bin Walking COS ACD Agent ON/OFF Duty ACD Supervisor Login ACD Supervisor Logout ACD Help Code...
  • Page 64 Feature Code Appendix A: FLEXIBLE NUMBERING PLAN FEATURE NAME CODE Attendant Call VM MSG Wait Enable VM MSG Wait Cancel Door Open Door Open MCID Request Unsupervised Conference Timer Extend Code PTT Group Login/Logout ACD Agent Primary Login ACD Agent Primary Logout ACD Agent Secondary Login ACD Agent Secondary Logout Wrapup End...
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  • Page 66: Ip Phone Setup

    Appendix B IP PHONE SETUP Using the Display Menu The Liquid Crystal Display (LCD) of the IP-8012 has three lines, and the IP-8024 has four lines of 24 characters each. The LCD is used to convey information to you. It provides the date, time and station number on the display while idle.

  • Page 67: Network Configuration

    3. Press the # key to Reset/Reboot the phone with new setting. Using the Speakerphone Activate the SUMMIT IP Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls. Additionally, you may switch between the handset and Speakerphone during a call. By keeping the handset Off-hook, the Group Listen feature is activated, which provides incoming audio over the speaker with outgoing audio from the handset.

  • Page 68: Using A Bluetooth Wireless Headset (Ip-8024 Only

    Press the [SPEAKER] button. Using a Bluetooth Wireless Headset (IP-8024 only) The SUMMIT IP- 8024 may be equipped with a Bluetooth Unit (BTU) allowing you to use a wireless headset that supports Bluetooth version 2.0. Using a headset permits you to move freely around the phone (within approximately 10 meters) and maintain a conversation.
  • Page 69 Using a Bluetooth Wireless Headset (IP-8024 only) Appendix B: IP PHONE SETUP 6. Press the NEXT Soft button, 7. Press the OK soft button, 8. Enter the PIN code referring to the Bluetooth headset manual (default=0000), 9. Press OK Soft button. To unpair the BTU headset: 1.
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