Vertical Edge 120 User Manual
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Vertical Edge 120 User Manual

Digital executive telephone
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Digital Executive Telephone
User's Guide

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Questions and answers

Karen
June 2, 2025

how do I change time

0
1 comments:
Mr. Anderson
June 2, 2025

To change the time on the Vertical (Comdial) Edge 120 system:

1. Press the FEATURE button followed by (11)(4).
2. The current time will display (NULL if none is set).
3. Press [chg] to enter a new time.
4. Enter the new time in 24-hour format (HHMM).
5. Press [save] to store the new time.

This updates the alarm time, which may indirectly set or reflect the system time.

This answer is automatically generated

0
Sheri
June 9, 2025

How to change voice recording

0
Rebecca Jarvis
March 10, 2025

How do you change the time on the Edge 120 phone?

0

Related Manuals for Vertical Edge 120

Summary of Contents for Vertical Edge 120

  • Page 1 Digital Executive Telephone User’s Guide...

  • Page 2: User Guide

    The manufacturer assumes no responsibility, express or implied, for errors or omissions. Vertical reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice. Vertical Communications, the Vertical Communications logo and combinations thereof, and Corporate Office are trademarks of Vertical Communications, Inc.
  • Page 3 Used to Resource Buttons transfer calls CONFERENCE: VOLUME Build & Control conferences HOLD: MUTE: Standard 12-key SPK: Place and retrieve Disable the transmitter Dial Pad Speakerphone / Handset calls on hold. Edge 120 Digital Executive Telephone User Guide Page 3...
  • Page 4 This page intentionally left blank. Page 4 Edge 120 Digital Executive Telephone User Guide...

  • Page 5: Table Of Contents

    Off Hook Voice Announce with Hands-free Answerback ......38 Pulse to DTMF Conversion ..............39 FEATURE Release Key ..............39 FEATURE Saved Number Redial ............39 TRANSFER ........................Transfer FEATURE Transfer and Answer Call ............41 Edge 120 Digital Executive Telephone User Guide Page 5...
  • Page 6 FEATURE Night Service Mode / Activate ........... 63 FEATURE Page Allow/Deny ..............64 Pause/Pause Insertion ..................64 FEATURE Phone Lock/Unlock ............. 65 Speakerphone ..................66 Status Lamp....................66 Volume Control....................67 Page 6 Edge 120 Digital Executive Telephone User Guide...

  • Page 7: Making A Call

    2 to 8 digits. Operation 1. Dial the Account Code access number 2. Enter a valid account code. (The DX-120 system will automatically access an idle outside line.) 3. Dial the telephone number. Edge 120 Digital Executive Telephone User Guide Page 7...

  • Page 8: Automatic Redial

    2. Dial the Meet Me Conference destination for this call (390-397). 3. Hang up to complete the transfer. Operation – Join a Meet Me Conference 1. Dial the Meet Me Conference destination to join (390-397). 2. Hang up when finished. Page 8 Edge 120 Digital Executive Telephone User Guide...

  • Page 9: Conference, Supervised/Unsupervised

    1. Answer or place the first call (internal or external). 2. Press HOLD. 3. Place the second call (internal or external). 4. Press the CONFERENCE button. The connections are joined together. 5. Hang up to end the Conference. Edge 120 Digital Executive Telephone User Guide Page 9...
  • Page 10 DSS button of the outside line/extension to be released.) That conference member is disconnected and you are rejoined in conference with the remaining members. Hang up to end the Conference. Page 10 Edge 120 Digital Executive Telephone User Guide...

  • Page 11: Direct Inward System Access (Disa) (Optional)

    Call into the DX-120 system from some remote location. When the Automated Attendant answers, press 9 to access DISA. Or… If the dialed number is a DISA line only, the line will automatically answer. Edge 120 Digital Executive Telephone User Guide Page 11...

  • Page 12: Last Number Redial

    LNR feature. Operation – Choose an Outside Line First Press an outside line button. Press FEATURE Operation – Automatically Select an Outside Line 1. Press FEATURE Page 12 Edge 120 Digital Executive Telephone User Guide...

  • Page 13: Off Hook Voice Announce With Hands-Free Answerback

    While on a call using the handset, you receive an OHVA call: EXT XXX OHVA reject Respond to the OHVA caller using the telephone speakerphone (no buttons to press) or press [reject] to end the OHVA call. Edge 120 Digital Executive Telephone User Guide Page 13...

  • Page 14: On Hook Dialing

    FEATURE button designated as ALL PAGE (if available) or dial the All Call Page access code 3. You hear the Page Alert Tone. 4. Make paging announcement. 5. Hang up when finished. Page 14 Edge 120 Digital Executive Telephone User Guide...

  • Page 15: Saved Number Redial

    Pulse To Tone Conversion ( codes. Press [save]. That number is stored in this speed dial location. Continue programming speed dial locations from step 2 above or hang-up (press SPK twice) to exit. Edge 120 Digital Executive Telephone User Guide Page 15...
  • Page 16 Operation – Use – You Select the Outside Line to Use Press the desired outside line button (or dial the outside line directory number 800-839). Press FEATURE – Dial the Speed Dial location number ( – Page 16 Edge 120 Digital Executive Telephone User Guide...

  • Page 17: In-Progress Features

    The voice mail button LED will extinguish. Press [exit] to leave the caller in the voice mailbox to record her message and to return your extension to idle status. Edge 120 Digital Executive Telephone User Guide Page 17...

  • Page 18: Call Back - Co Line [Cbck]

    When you send a Call Back to an idle extension, the Call Back process will begin once you performs an operation at that extension and then hangs up. Page 18 Edge 120 Digital Executive Telephone User Guide...
  • Page 19 1.1. Lift the handset or press SPK. Or… 1.2. Press [reply] to activate the Call Back. To cancel all active Call Backs prior to receiving Call Back Alert ringing: 1. Press FEATURE Edge 120 Digital Executive Telephone User Guide Page 19...

  • Page 20: Call Park / Call Park Answer

    Up Group feature. Operation When you hear another extension in your pickup group ringing, press Or… When you hear an extension in another pickup group ringing, dial that Pick Up Group number (440-447). Page 20 Edge 120 Digital Executive Telephone User Guide...

  • Page 21: Camp On - Extension [Camp]

    To cancel ringing for this call, press the feature button designated as DO NOT DISTURB (if available) or press FEATURE Do Not Disturb – One Time is activated. DND will deactivate when the current call is disconnected. Edge 120 Digital Executive Telephone User Guide Page 21...

  • Page 22: Do Not Disturb - Override

    Press FEATURE . The display shows: DO NOT DISTURB The ring is discontinued and the call is sent to the programmed attendant. Your extension remains in Do Not Disturb until deactivated. Page 22 Edge 120 Digital Executive Telephone User Guide...

  • Page 23: Forced Intercom Tone Ring

    (double wink rate). Press HOLD. The green lamp now flashes at a slow rate and the call is placed on System Hold. NOTE Also see Hold Key Lamp Indicators on page 36. Edge 120 Digital Executive Telephone User Guide Page 23...

  • Page 24: Hold - Exclusive

    Press HOLD again to answer the next oldest holding call. Repeat as required for any calls on hold at your extension. NOTE Also see Hold Key Lamp Indicators on page 36 Page 24 Edge 120 Digital Executive Telephone User Guide...
  • Page 25 1.2. Access a busy outside line, the display shows: CO LN BUSY XXX cbck intru 2. Press [intru]. You are joined into the existing conversation. 3. Hang up to end the connection. Edge 120 Digital Executive Telephone User Guide Page 25...

  • Page 26: Meet Me Page

    Using the dial-pad, input the number to be stored and then press [save]. You hear a confirmation tone and the display returns to the outside line connected status. Page 26 Edge 120 Digital Executive Telephone User Guide...

  • Page 27: Messaging - Call Me, Text Or Voice

    Press [call me]. You hear a confirmation tone and the message is left at the called extension. Your extension returns to idle after briefly displaying: MSG TO EXT XXX Edge 120 Digital Executive Telephone User Guide Page 27...
  • Page 28 [next] until the appropriate message is displayed. Or… 4.2. Press [chg] to input a custom message. bksp save chg 4.3. Use the tables on the next page and dial pad keys to input the message. Page 28 Edge 120 Digital Executive Telephone User Guide...
  • Page 29 2. Press [msg]. When the DX-120 Voice Mail system is equipped, the options in the display change to add this option. MESSAGE TYPE callme vmsg prep 3. Press [vmsg]. The connection is diverted immediately to the DX-120 Voice Mail system. Edge 120 Digital Executive Telephone User Guide Page 29...
  • Page 30 2. Input the extension number where the message was left. Then press [save]. DEL MW_TO 3. The message is deleted. 4. Press [msg]. MESSAGE TYPE call me preprog Page 30 Edge 120 Digital Executive Telephone User Guide...

  • Page 31: Monitor - Extension/Outside Line

    The display indicates the internal extension that is being monitored. MONITOR EXT XXX intru You may press [intru] or MUTE to intrude on the conversation. Edge 120 Digital Executive Telephone User Guide Page 31...

  • Page 32: Multiple Call Handling

    Trunk calls. A Feature key (i.e., Call Key) can be programmed on any designated Vertical Comdial phone for use in handling multiple calls*. The Call Key can be programmed on any feature key of an extension. Once invoked, the Call Key becomes associated with that Trunk call and the Call Key lamp indicator reflects the status of that Trunk call for the duration of that call at the extension.

  • Page 33: Outgoing Calls

    When there is an incoming Trunk call, the Call Key will NOT be invoked / utilized if there is a Line Key programmed for the incoming Trunk call on the phone. Edge 120 Digital Executive Telephone User Guide Page 33...
  • Page 34 When a trunk call(s) is placed on hold and there is no Line Key or Call Key at the extension, the phone will ring to remind you to retrieve the held call(s). Page 34 Edge 120 Digital Executive Telephone User Guide...

  • Page 35: Transferring Calls

    If you rejoin the conference call (Feature +77), the Call Keys will provide status of the trunks involved in the conference call assuming there are available Call Keys available. Edge 120 Digital Executive Telephone User Guide Page 35...

  • Page 36: Hold Key Lamp Indicators

    DX-120 more easily. This light appears next to the HOLD button. NOTE The Hold Key Lamp does not function when a 7261-00 Edge 120 phone is connected to a DX-80. Trunk Call Holding The Hold Key lamp is fast red flashing when Trunk calls are placed on either System Hold or Exclusive Hold by the extension.
  • Page 37 Aside from the Hold button, the buttons on the phones have lights that indicate call status, as shown below: EVENT INDICATOR Incoming Call Red Fast Flashing Using Call Green Steady Holding Green Slow Flashing Exclusive Holding Call Green Fast Flashing Unused Dark Edge 120 Digital Executive Telephone User Guide Page 37...

  • Page 38: Mute

    2. Press [next]. The bottom row options change as follows: camp voic 3. Press [voic]. The OHVA call is established over the called extension speakerphone. OHVA EXT XXX Page 38 Edge 120 Digital Executive Telephone User Guide...

  • Page 39: Pulse To Dtmf Conversion

    (Saved Number Redial). Once stored, the saved number will be recalled when you dial the SNR code, regardless of what feature operations or numbers have been dialed at your telephone since you stored the number. Edge 120 Digital Executive Telephone User Guide Page 39...

  • Page 40: Transfer

    1. If your phone has buttons that have been programmed to dial specific extensions, press the appropriate button. Wait for the called extension to answer the intercom call. Announce the transfer. Hang up to complete the transfer. Page 40 Edge 120 Digital Executive Telephone User Guide...

  • Page 41: Transfer And Answer Call

    1.2. Dial the destination intercom extension number. OR… Press the DSS button of the destination extension number. Press the TRANSFER button. The transfer is completed and the ringing call is answered. Edge 120 Digital Executive Telephone User Guide Page 41...

  • Page 42: Setup

    Exclusive hold. You do not need to press Hold unless you want to place a call on System Hold. Page 42 Edge 120 Digital Executive Telephone User Guide...

  • Page 43: Automatic Selection (Co/Intercom) Feature

    Group 1, 740 for outside line Group 2… 746 for outside line Group 8). 8. Press [save]. Operation – Use 1. Lift the handset to access the line you selected. Edge 120 Digital Executive Telephone User Guide Page 43...

  • Page 44: Background Music (Bgm)

    “No Answer” – Forward your calls for no answer conditions. • “External” – Forward calls transferred to your extension to a different telephone number. (This feature must be enabled for your extension in database administration.) Page 44 Edge 120 Digital Executive Telephone User Guide...
  • Page 45 5.3. icm = intercom calls only. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows in the middle of the bottom row. Edge 120 Digital Executive Telephone User Guide Page 45...
  • Page 46 3. Press [n_ans]. The display shows: NO_ANS FWD. _ bksp save chg 4. Input the extension number to which calls are to be forwarded. 5. Press [save]. The display shows: NO_ANS FWD. XXX co icm/co icm Page 46 Edge 120 Digital Executive Telephone User Guide...
  • Page 47 CALL FWD (if available). The display shows: CALL FORWARD all busy next Press [next]. The display shows: CALL FORWARD n_ans ext follow Press [follow]. The display shows: FOLLOW ME preset remote Edge 120 Digital Executive Telephone User Guide Page 47...
  • Page 48 Input the password of the extension from which the calls will be forwarded. Press [save]. You hear a confirmation tone and the extension FORWARD FROM XXX returns to idle. The display shows Page 48 Edge 120 Digital Executive Telephone User Guide...
  • Page 49 2. Each active mode of forward will be displayed, e.g.: BUSY FWD. del more 3. If you want to delete this forward, press [del]. Otherwise… 4. Press [more] for other active forward settings. Edge 120 Digital Executive Telephone User Guide Page 49...

  • Page 50: Caller Id (Standard On All Co Lines)

    Caller ID Table. “+” reviews the list from the most recent. “ “ reviews the list from the oldest recorded. 4.1. Each logged call has three screens that may be viewed: Name, Number, Time and Date. Page 50 Edge 120 Digital Executive Telephone User Guide...

  • Page 51: Default Set Feature

    Dial Pad. Touch tone can be disabled. Operation While the telephone is idle, press FEATURE . You hear a confirmation tone and the display indicates the current status. TOUCH TONE ON TOUCH TONE OFF Edge 120 Digital Executive Telephone User Guide Page 51...

  • Page 52: Distinctive Ringing - Extension Feature

    1. While your extension is idle (no other call activity), press FEATURE 2. Do Not Disturb is deactivated, and the display momentarily shows: DND DELETE 3. When the display reverts back to idle condition, the “DND” is removed from the display. Page 52 Edge 120 Digital Executive Telephone User Guide...

  • Page 53: Extension Feature Status Check Feature

    All extensions of the DX-120 system have an associated User Password. Passwords are used to facilitate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters and is determined in system programming. Edge 120 Digital Executive Telephone User Guide Page 53...

  • Page 54: Feature Key Reset Feature

    Enter the extension password and then press [show]. The display prompts for confirmation: FTR KEY RESET Press [go]. The operation is complete and you hear a confirmation tone. Page 54 Edge 120 Digital Executive Telephone User Guide...

  • Page 55: Feature/Directory Number Lookup Feature

    Forward, DSS/BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not. Features are separated into two distinct categories for programming onto Flexible Buttons: Directory Numbers or Feature Codes. Edge 120 Digital Executive Telephone User Guide Page 55...
  • Page 56 4.2.1. Press the FEATURE button. 4.2.2. Input the feature code (for CID Table review) and then press [save]. Continue programming other Flexible Feature Buttons or lift/replace the handset to exit this programming. Page 56 Edge 120 Digital Executive Telephone User Guide...

  • Page 57: Headset Mode Feature

    1. While the telephone is ringing, press SPK. The SPK button LED flashes to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press SPK again to disconnect the current call. Edge 120 Digital Executive Telephone User Guide Page 57...

  • Page 58: Hidden Codes Feature

    Access the voice mail system (either the DX-120 Voice or an external voice mail system) by pressing the feature button designated as VOICE MAIL (if available). When you hear the prompt to enter your password, press the Hidden Code button. Page 58 Edge 120 Digital Executive Telephone User Guide...

  • Page 59: Hot Key Enable/Disable Feature

    3. Input the speed dial directory number or extension number to which this extension is to be connected when the handset is lifted. Then press [save]. HOTLINE TO :xxx immediate delay Edge 120 Digital Executive Telephone User Guide Page 59...

  • Page 60: Intercom Mode Selection Feature

    – Handsfree Voice Announce VA-PRIVACY single burst Slow Flashing lamp MODE tone Red lamp – Private No lamp single burst Fast Flashing Tone Ring Mode TONE RING MODE tone Green lamp Page 60 Edge 120 Digital Executive Telephone User Guide...
  • Page 61 Call Forward route. You can: 2.1. Lift the handset to speak confidentially with the caller. 2.2. Press the SPK button to activate the speakerphone and speak with the caller using the speakerphone. Edge 120 Digital Executive Telephone User Guide Page 61...

  • Page 62: Messaging - Status Text Feature

    3.1. Press [save]. 3.2. Otherwise, press [next] until the appropriate pre- programmed message displays. To activate the message, press [store]. Page 62 Edge 120 Digital Executive Telephone User Guide...

  • Page 63: Night Service Mode / Activate Feature

    Or enter the feature code… 1.2. Press FEATURE PSWD 1.3. Input the attendant extension password. 2. The Service Mode is advanced to the next mode. 3. Repeat until the appropriate mode of service displays. Edge 120 Digital Executive Telephone User Guide Page 63...

  • Page 64: Page Allow/Deny Feature

    A pause will appear as “P” on the display. Operation When storing numbers in speed dial, use the feature code FEATURE to insert a pause. Page 64 Edge 120 Digital Executive Telephone User Guide...

  • Page 65: Phone Lock/Unlock Feature

    2. Input the current password and then press [show]. LOCK PHONE pswd yes no 3. Press [no]. PHONE UNLOCKED 4. Outside line calls can now be made at this extension. Edge 120 Digital Executive Telephone User Guide Page 65...

  • Page 66: Spk

    Status Lamp will give these visual indications: Flash Rate Priority Red Lamp Green Lamp Incoming outside line Incoming Intercom Fast Ringing Ringing Slow Mute Message Waiting Speakerphone/Headset Steady Call Forward active in use Page 66 Edge 120 Digital Executive Telephone User Guide...

  • Page 67: Volume Control

    Volume Control The Edge 120 digital speakerphone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • Background Music • Ringing • Handset •...
  • Page 68 This page intentionally left blank. Page 68 Edge 120 Digital Executive Telephone User Guide...
  • Page 70 Copyright © 2006 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. ED120L-7261UG Page 68 Edge 120 Digital Executive Telephone User Guide...

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