Answering The Second Call; Switching Between Held Calls; Suspending Call Waiting; Call Waiting With Caller Id - Cisco 7960 User Manual

Answering the Second Call

Switching Between Held Calls

Suspending Call Waiting

Call Waiting with Caller ID

Call Waiting with ID Manager

Cisco 7960/7940 Telephone User Guide
620-05600070B
To answer a second call without ending the current call, press the Answer soft key.
The first call is automatically placed on hold and you are connected to the incoming
call.
NOTE: If you do not use Answer, and you select another line without pressing Hold, the
first call is disconnected.
While speaking with the new party, follow these steps:
1. Do one of the following:
•
On the 7960 SCCP, press the scroll key to highlight the original call.
•
On the 7960 MGCP, press Hold to put the current call on hold.
2. Do one of the following:
•
On the 7960 SCCP, press the Resume soft key.
•
On the 7960 MGCP, press the line button for the waiting call to re-connect
to it.
NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.
You do not need to scroll to the other line.
You can suspend Call Waiting just for the next call by entering *70 and then
entering the number you wish to call. Any subsequent call coming in will go directly
to your voice mail or other specified "no answer" destination. Call Waiting will be
enabled again when you disconnect from the call.
If you have both the call waiting and caller ID capabilities, you can see the caller ID
of a call waiting call on your telephone's display.
While already on a phone call, this feature allows the user to view the Caller ID of
a second incoming phone call and decide how the second call should be handled.
The user has four options:
Answering the Second Call
System Telephone Features 39