1. Manuals
  2. Brands
  3. QMS Manuals
  4. Printer
  5. Magicolor CX
  6. User manual

QMS Magicolor CX User Manual

Hide thumbs Also See for Magicolor CX:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Reference Manual
®
®

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Magicolor CX and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for QMS Magicolor CX

Summary of Contents for QMS Magicolor CX

  • Page 1 ® ®...

  • Page 2: Copyright Notice

    QMS, magicolor, and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, and PS Executive Series are trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions.
  • Page 3 Easy on, easy off. We think you'll find the blue color especially useful if you have more than one manual in the binder. We hope you enjoy your new QMS printer (and traveling through its manuals, too!) Your QMS Technical Writer...
  • Page 4 The following typographic conventions are used in this manual: Text you type, and messages and information Mixed-Case displayed on the screen Courier Variable text you type; replace the italicized word(s) Mixed-Case with information specific to your printer or computer Italic Courier Information displayed in the printer message window UPPERCASE...

  • Page 5: Table Of Contents

    Installing Macintosh Printer Drivers .........1-10 Installing the QMS GX Driver 1-10 Creating a Printer Icon 1-12 Installing the Printer Utilities for the Macintosh .....1-14 Installing LaserWriter 8.x and the magicolor CX 4.1 PPD 1-14 Macintosh Printer Description Files for Quark and Adobe Applications 1-16...
  • Page 6 Changing Print Resolution 2-32 Collating Output 2-33 Working with Status Pages 2-34 Cancelling/Ending Print Jobs 2-35 About Fonts ................2-38 The Resident PostScript Fonts 2-38 Optional Fonts 2-39 Overview of the QMS magicolor CX Printer ......2-40 Printer Features and Benefits ..........2-41...
  • Page 7 Media Flexibility 2-41 Three Print Resolutions 2-42 Four Resident Emulations 2-42 Resident Fonts and Symbol Sets 2-43 Energy Star Mode 2-43 QMS Crown Technology 2-43 Software Loadable System (SLS) 2-45 Printer Options 2-46 About Consumables ..............3-2 Consumable Life 3-2...
  • Page 8 Remove the Fuser Unit and Oil Bottle 3-53 Replace the Fuser-Roller Pressure-Release Pieces 3-56 Remove the OPC Belt Cartridge 3-59 Remove the Waste Toner Pack 3-61 Repack the Printer 3-62 Miscellaneous Problems ............. 4-2 IBM PC and Compatible Computer Checklist ......4-4 Apple Macintosh Checklist ............
  • Page 9 Placing a Service Call ..............4-55 Sources of Support ..............A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 The QMS Customer Response Center (CRC) A-4 QMS World-wide Offices ............A-5...

  • Page 11: Connecting To A Network

    “Connecting to a Network” on page 2 “Connecting to a PC” on page 3 “Connecting to a Macintosh” on page 9 “About Internal Hard Disks” on page 17 » Note: Instructions for unpacking and setting up the printer are in the quick setup guide.
  • Page 12 (A SCSI port is also shown.) See the QMS CrownNet Setup Guide and the QMS CrownNet System Administrator’s Guide for information on connecting the printer to the network and installing any host software necessary for your environment.

  • Page 13: Installing The Qms Level 2 Windows Driver

    See the Quick Setup Guide for details. Install a printer driver. See “Installing the QMS Level 2 Windows Driver” on page 4. Now you’re ready to print. See chapter 2, “Printing,” of this manual for information on color control, using different types and sizes of media, and an overview of printer features.
  • Page 14 Use the following procedure to install the driver. » Note: The QMS Level 2 Windows driver has the Compress Output setting enabled by default. This feature decreases the time the file stays out on the network because the data is compressed at the host, transferred to the printer, and then decompressed.
  • Page 15 Applications may require special files, drivers, and/or configurations to produce correct output on your QMS magicolor CX Print System. Check your application’s documentation to determine if you need to use one or more of these files.
  • Page 16 PageMaker requires a Microsoft 3.56 or higher Windows driver. » Note: Keep in mind that many of the QMS Level 2 Windows driver features will are not be available from within PageMaker using the Microsoft Windows Driver. In the Windows Main group, double-click the Control Panel icon.
  • Page 17 Select the QMS magicolor CX printer, then choose OK. If Windows does not ask for an updated driver, the QMS mag- icolor CX printer will appear in the list of installed printers. If Windows asks for an updated driver, place PageMaker disk #6 in the drive, then enter the letter of that drive.
  • Page 18 Follow this procedure to install the PDF: » Note: All PDF’s are copied into a PDF subdirectory during the QMS Level 2 Windows Driver installation process. After you install the QMS driver for Windows, close the QuarkXPress application on your PC.
  • Page 19 print font samples, and manage hard disks. Many of the procedures described in this manual involve using PS Exec. The README file on the PS Executive disk explains how to install the program, and the on-line help explains how to use it. Turn the power off on both the printer and the Macintosh.

  • Page 20: Installing Macintosh Printer Drivers

    If QuickDraw GX is installed on your Macintosh, load the GX driver for the QMS magicolor CX. Go to “Installing the QMS GX Driver” on page 11. If QuickDraw GX is not installed on your Macintosh, install the fol-...
  • Page 21 Custom Install allows you to select the GX driver(s) for the specific QMS printer(s) you want to install. For example, if you wanted to install the GX drivers for the magicolor CX, but not for the other listed QMS printers, you would click the...
  • Page 22 Click Install to begin the installation. The Installer places the GX drivers in the Extensions folder inside the System folder. It also creates a QMS GX Drivers folder in the hard disk window. Inside this folder is the Installer log file, which you can view to verify the installation.
  • Page 23 Now, when you open an application, you can print using these default settings, or you can customize them for a particular print job by accessing the QMS printing options within the application (choose Options in the application’s Print dialog box). You can also print by...
  • Page 24 Check the README file for updates, and see the PS Exec on- line help for information on using the program. Although the magicolor CX supports LaserWriter 6, 7, and 8, we rec- ommend using LaserWriter 8. For your convenience, LaserWriter 8 and the magicolor CX PPD (a printer description file) are provided with your printer so you can take advantage of special features.
  • Page 25 Open the PPDs folder inside the Drivers folder in the PSExec 3. xx Folder. Open the Ver 4.1 folder inside the PPDs folder. Select the QMS magicolor CX printer description file in the Ver 4.1 folder and drag it to the Printer Descriptions folder you created in step 4.

  • Page 26: Installing The Printer Utilities For The Macintosh

    PDX files in the PPDs folder in the Adobe folder in the Sys- tem Folder. If you use QuarkXPress, install the magicolor CX PDF in the QuarkXPress folder in the PDF folder. To select the PDF, go to Quark's Page Setup dialog box. Under Printer Type, select the magicolor CX PDF and select the Use Printer Default Screen Angles checkbox.
  • Page 27 If you purchased your printer with an internal hard disk, to take full advantage of the disk, you should turn on the printer’s disk swapping option. Use the printer control panel to do this. (Information on using the con- trol panel is in chapter 1 “Printer Configuration,” in the reference guide.
  • Page 29 “More About Print Media” on page 27 “Changing Print Resolution” on page 32 “Collating Output” on page 33 “Working with Status Pages” on page 34 “Cancelling/Ending Print Jobs” on page 35 “About Fonts” on page 38 “Overview of the QMS magicolor CX Printer” on page 40...
  • Page 30 Q dynamically COLOR configures the magicolor CX for the best output quality based on the contents of the document and the media it will be printed on. QCOLOR matching capabilities include CIE-based color matching, PANTONE®* Color simulation, and ICC 3.0 and ColorSync support.
  • Page 31 Some applications may call this option something else, such as Page Setup. In the Print Setup dialog box, make sure the QMS magicolor CX is selected, then choose the Options button. The QMS Level 2 Windows driver dialog box appears.
  • Page 32 QMS Level 2 Windows driver by choosing the Help button. Also, some applications (like Aldus PageMaker and Ventura Publisher) specify color outside the Windows driver, in which case the color settings in the QMS Level 2 Windows driver are ignored.
  • Page 33 QCOLOR Color Control Choose the media type you’re using. For example, if you're printing overhead transparencies, select the Transparency option. Also, make sure you configure the media tray you're using for transparency printing. This can be done through the printer control panel. See “Printing on Different Types of Print Media”...
  • Page 34 Open or create the file you want to print. From the Finder’s Printing menu (inserted in the Finder menu bar by the QMS GX driver), choose QCOLOR Options. In the QCOLOR dialog box, make sure the QCOLOR check- box is selected, then select one of the following:...
  • Page 35 Choose this option to set up the printer’s input trays. Extension Setup... Choose this option to set up printer extensions. QMS N-Up Options... Choose this option to place 2, 4, 6, 8, or 16 page-images on a single page. Send PostScript...
  • Page 36 » Note: If your Macintosh has QuickDraw GX installed, see “Accessing QCOLOR for a Macintosh with QuickDraw GX Installed” on page 6. If you haven’t already, install the Macintosh printer driver. See “Installing Macintosh Printer Drivers” in chapter 1, “Connect- ing the Printer”...
  • Page 37 Option key while selecting Print from the File menu. This brings up the LaserWriter window, which contains the QMS printing options like QCOLOR color control. (Normally, Aldus applications bypass LaserWriter and use an Aldus printer driver, which would prevent you from accessing QMS color printing options.)
  • Page 38 A major concern in the color publishing industry today is keeping color consistent across devices with different color models. For exam- ple, when you scan a color photograph, the scanner sends the image data to the computer in an RGB (Red-Blue-Green) format. The com- puter then converts the data into another RGB format to display it on the monitor.
  • Page 39 A Pantone POCE device profile An ICC (International Color Consortium) device profile If this profile is not included with your printer, call the QMS Customer Response Center to check for availability. Instructions for installation and use are included on the Pantone disk provided with the printer.
  • Page 40 A Pantone-licensed application (such as Adobe Illustrator, QuarkXPress, and Aldus FreeHand) is used to create the color. The colors are printed with QMS-supplied toner. The colors are printed on Hammermill Laser Print white paper. The printer's Administration/Emulations/PostScript/ Default Half- tones option is set to Enhanced.
  • Page 41 The printer’s default screening and CRD (Color Rendering Dictionary) settings can be changed through the QMS-developed Macintosh and Windows drivers or, if your application requires you to use a non-QMS driver, you can change the printer-default screening and CRD at the printer’s control panel (Administration/Emulations/PostScript menu).

  • Page 42: Connecting To A Macintosh

    patterns, and banding typically found in traditional printing. In general, it should be used for these purposes: If you’re printing photographic images, especially photographs of faces, to get photo-realistic color output For jobs containing a mixture of text and graphic images Note: Some application software may be set up to ignore the printer's »...
  • Page 43 QMS developed the Photographic CRD to optimize the quality of pho- tographic images and other images with many subtle color shifts. Like the Colorimetric CRD, the Photographic CRD substitutes out-of- gamut colors with in-gamut colors, but it also adjusts (compresses) all other colors (whether in-gamut or out-of-gamut) as necessary to maintain the proportional relationship between the colors.
  • Page 44 Use the following procedure to refill the standard or optional media trays. Pull the paper cassette out of the printer.
  • Page 45 Make sure the size key slide on the back end of the cassette is set for letter- or A4-size media. LT A4 » Note: For the best quality printouts, before you load paper in the cassette, look at the paper packaging to determine which is the printing side of the paper (an arrow points in the direction of the printing side on most packaging).
  • Page 46 Load the paper (printing-side up) in the cassette. For letterhead or preprinted media load the top-end first. Make sure the paper lies flat and does not exceed the upper-limit mark on the cassette for paper or foils (transparencies). Paper Foil Adjust the paper guides on each side and on the trailing edge of the media so that they rest lightly against the media without causing it to buckle.
  • Page 47 Slide the filled cassette into the printer until it snaps firmly into place and is flush with the front of the printer. » Note: Make sure the printer is configured for the media type (paper or transparency) you have in the cassette or print quality could degrade.
  • Page 48 You can feed a single sheet at a time to the printer using the manual- feed tray. This allows you to print on a different media type without changing the media in the cassette, or to print on media not sup- ported by the standard cassette (envelopes or thick stock).
  • Page 49 Open the manual-feed tray by lightly pressing on the top- right corner to release the spring latch. Move the paper guides on the manual feed tray to fit the size of the chosen media.
  • Page 50 Insert a single sheet of media, printing side up, with the top edge leading into the printer, in the manual feed tray (fig. 5.3) until it reaches the rear of the tray inside the printer and lies flat. The media wrapping should indicate which is the printing side. If you're printing envelopes, load the envelope printing-side up, so that the flap side will be on the left when the envelope is pulled into the printer.
  • Page 51 If you're printing from a Windows or a Macintosh application, you can select transparency printing from your application if you use the QMS Level 2 Windows Driver or Macintosh driver. Note: Any time you select a media type from the driver, the tray »...
  • Page 52 For best results when printing labels, format labels through your appli- cation and then run a test print on plain paper to check formatting and avoid wasting label sheets. See “Refilling the Media Cassette” on page 16 or “Using the Manual Feed Tray”...
  • Page 53 Print 3-hole or other pre-punched media the same way labels are printed. Make sure you place the media printing-side up with the top edge feeding into the printer first. Envelopes can be printed from the manual-feed tray or from the optional envelope cassette.
  • Page 54 Press the Select key to choose the Operator Control menu. Then, press the Next key until the following message displays: OPERATOR CONTROL MEDIA Press the Select key to enter the Media menu; then press the Next key until the following message displays: MEDIA FOR MANUAL BIN Press the Select key to enter the Manual Bin menu;...
  • Page 55 Your print quality depends in large part on the quality of the media. You can get sharper contrast on printed pages by using special laser printer media, which is available from a variety of manufacturers. This paper is thicker, smoother, and whiter than copier paper and gives your page a more professional appearance.
  • Page 56 Media Sizes* Size Inches Millimeters Letter 8.50 x 11.00 215.90 x 279.40 Legal 8.50 x 14.00 215.90 x 355.60 8.27 x 11.69 210.00 x 297.00 Executive 7.25 x 10.50 185.00 x 267.00 Com 1 9.50 x 4.125 241.30 x 104.78 8.66 x 4.33 220.00 x 110.00 Imageable...
  • Page 57 The imageable area of each media size is smaller than the size of the media. The imageable area is subject to hardware limits (physical page size and margins required by the print engine). As you set page margins in your application, remember they must be equal to or less than the imageable areas specified for the page size you are using.
  • Page 58 Set the printer for the print media type and size currently in the cassette. (Use the Tray Select and Media keys on the control panel. Chapter 1, “Printer Configuration,” of the reference guide explains how to use the control panel.) Use QMS supplied toner and developer, and use QMS-recom- mended print media.
  • Page 59 Make sure print media is not torn, folded, or wrinkled. Do not overfill the media cassette: it holds 250 sheets of paper, 50 transparencies, or label stock up to the upper-limit mark on the cassette. » Note: If the printer is operating in a low-humidity environment, we recommend printing fewer than 20 consecutive transparencies to prevent jamming.
  • Page 60 Your printer is capable of printing at 300, 600, or 1200 dpi. For jobs in which print speed is more important than print quality, you might want to select 300 dpi. But for pages requiring the best quality, set the printer resolution to 600 or 1200 dpi. Choose these higher res- olutions when printing pages with photographs, graphics with multiple levels of shading, or documents requiring the sharpest possible text and line art.
  • Page 61 You can set the resolution of your printer through the QMS-developed Macintosh or Windows driver or through the printer’s Administration/ Engine/Def Resolution menu. Menu Choices Administration 300 dpi—300 x 300 dpi resolution Engine 600 dpi —600 x 600 dpi resolution Def Resolution 1200 dpi—1200 x 600 dpi resolution...
  • Page 62 You can enable and disable collation through the QMS-developed Macintosh or Windows driver or through the printer’s control panel: Menu Choices Operator Control On (default), Off...
  • Page 63 After you have identified the type of status page to print, send it to the printer in one of the following ways: Use the PS Executive Series Utilities (see the PS Executive on- line help for instructions). Use the control panel keys to select “Yes” in the Print Status menu option.
  • Page 64 Press the control panel keys in the order shown in the following instructions to cancel a print job. Press to... The message window this key reads... Cancel Access the Cancelling Job menu. You CANCELLING JOB? are prompted for confirmation that you want to cancel the print job.
  • Page 65 Press this to... The message window reads... Cancel Access the Cancelling Job menu. CANCELLING JOB? Next Advance to the End Job option. CANCELLING JOB? END JOB Cancel Select End Job. END JOB or Select IS SELECTED...
  • Page 66 (see chapter 1, “Connecting the Printer” for information on printer drivers.) All of these fonts are authentic: they are licensed and carry the true name. See your QMS vendor if you are interested in obtain- ing more fonts. ITC Bookman Light...
  • Page 67 Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow Bold Oblique ITC Zapf Chancery Medium Italic Symbol ITC Zapf Dingbats See chapter 2, “Printer Options,” of the reference manual for a list of fonts available for purchase from your QMS vendor.
  • Page 68 The QMS magicolor CX provides 300 or 600 dpi color or mono- chrome prints, using advanced color laser technology combined with the QMS Crown multitasking printer operating system. It offers supe- rior performance plus flexible emulation and connectivity support and upgrade options.
  • Page 69 Windows and Macintosh applications. When enabled through the Windows or Macintosh driver, QCOLOR configures the magicolor CX for the best output quality based on the contents of the document. The magicolor CX printer also supports device-independent color, either directly or through a color management system, such as Apple's ColorSync and Pantone's POCE.
  • Page 70 300x300 and 600x600 dpi. Each text line ends with a carriage return. PostScript Level 2 Emulation The QMS magicolor CX printer’s PostScript Level 2 emulation allows you to take full advantage of your printer's high print reso- lution capabilities. The Level 2 emulation is compatible with...
  • Page 71 User Benefit—With so many resident fonts and symbol sets, there is less need for time-consuming font downloading. The magicolor CX printer is compliant with US Environmental Protec- tion Agency (EPA) Energy Star regulations. The EPA Energy Star Computers program promotes the use of energy-efficient personal computers, monitors, and printers and the reduction of air pollution caused by power generation.
  • Page 72 User Benefit—Because print job processing time is significantly reduced, you spend less time waiting for your documents to print. Other printers may have multiple interface ports, but your QMS magi- color CX printer is unique because SIO allows all of its interface ports to be active at the same time.

  • Page 73: Context Switching

    With most printers, if a media jam occurs, you must remove the jammed media and then reprint the job. On a QMS Crown printer, if the Page Recovery menu option is set to “on,” and a media jam occurs, once you remove the jammed media, the printer reprints the jammed page and then continues with the print job.
  • Page 74 CrownCopy is a color copier that attaches directly to the printer’s SCSI port. QMS equips your magicolor CX printer with either 8, 20, 32, or 40 MB RAM. Two slots are available for upgrading up to 64 MB. Additional RAM allows you to download and cache fonts, and attach and use multiple hard disks.
  • Page 75 (for LAN Manager/LAN Server, TCP/IP, or NetWare), LocalTalk, and SCSI. User Benefit—Interfacing flexibility. The QMS magicolor CX provides support for an internal IDE hard disk and up to 3 external SCSI hard disks. User Benefit——Hard disks provide true virtual memory as well as storage for character bitmaps, downloaded outline fonts, and other files.

  • Page 77: About Consumables

    “About Consumables” on page 2 “Preventive Maintenance” on page 4 “Replacing Consumables” on page 5 “Moving the Printer” on page 44 “Repacking the Printer” on page 51...
  • Page 78 Toner Cartridges Black 5,000 pages Cyan, Magenta, Yellow 4,000 pages Developer Cartridges Black 30,000 pages Cyan, Magenta, Yellow 15,000 pages Oil Bottle and Cleaning The first oil bottle and cleaning pad will last approximately 1,500 pages. After that, they will last approximately 3,000 pages.
  • Page 79 A, “QMS Customer Support,” for the phone num- bers of the QMS office nearest you. Choosing the right consumables for your QMS magicolor CX will not only increase its reliability and performance, but also minimize the risk of damage. Only QMS consumables, such as toner, developer,...

  • Page 80: Preventive Maintenance Schedule

    Do not place anything on the top of the printer. Keep the output levels in the top cover at 150 sheets or less, depending upon the type of media. If media stacks too high, you may experience trouble with paper jams and excessive curl.
  • Page 81 Note: Dispose of toner and developer cartridges in a safe manner, » meeting all local and federal regulations. Also, you should handle only one color of toner and developer at a time to avoid contaminating other colors. Use a toner vacuum to clean up powder spills in the printer, if necessary.
  • Page 82 » Note: Occasionally, you may see the TONER EMPTY message when there is still toner in the cartridge, but the toner has merely settled so it can't distribute evenly. This may happen if the printer is not used for several days. If you think this may be the case, remove the current cartridge, shake it horizontally to redistribute the toner, and place the cartridge back in the printer.
  • Page 83 Remove the old toner cartridge by holding it across the cen- ter, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner car- tridge straight up and out of the printer. Dispose of it according to laws in your area.
  • Page 84 Install the toner cartridge on top of the developer cartridge. Hold and squeeze the toner cartridge across the center, and align the pins on the back side of the toner cartridge with the notches on the developer cartridge. Orient the cartridge so that the words on top are readable from the front of the printer.
  • Page 85 Hold the toner cartridge in place with one hand while you pull the tab straight up to remove the attached tape from the cartridge. Make sure the print density dial for the changed toner car- tridge is in the default (center) position. Replace the printer's top cover.
  • Page 86 Remove the top cover. Remove the toner cartridge that’s on top of the developer cartridge you need to replace. Hold it across the center, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner cartridge straight up and out of the printer.
  • Page 87 Set the toner cartridge aside. Place it on a level surface on a large sheet of paper to catch loose residue. Lift up the green latches at each end of the developer car- tridge and release the cartridge from its pressing back on the latches behind the cartridge while pulling forward on the cartridge.
  • Page 88 Remove the developer cartridge from the printer, being care- ful not to spill any of the developer material. Dispose of it according to laws in your area. Old Developer...
  • Page 89 Remove the new developer cartridge from its protective bag, lift up the green latches, and lower it into the appropriate slot. It should snap into place.
  • Page 90 Close the developer cartridge latches. Grasp the tab on the top of the developer cartridge and pull the tab and attached clear tape straight up and out of the car- tridge.
  • Page 91 Replace the toner cartridge that you removed in step 2. 10 Replace the printer's top cover. Note: To ensure optimal print quality, the following step must be » completed. 11 Use the printer control panel to reset the printer’s developer- tracking feature (this clears any DEV LOW message that may appear in the message window): Press the Online/Offline key.
  • Page 92 » Note: You may want to clean the paper guide and the register and paper exit rollers at this time also. They should be cleaned every 20,000 copies or 12 months, whichever comes first. See “Cleaning the Rollers” on page 36. Caution: The OPC belt is extremely sensitive to bright light and direct sunlight.
  • Page 93 Open the manual feed tray by pushing the top-right corner to release the spring latch. .AA@ Lift the green handle of the old OPC belt cartridge up to unlock it and pull the cartridge straight out of the printer, and discard it.
  • Page 94 Remove the new OPC belt cartridge from its protective bag and remove the pins from both sides of the cartridge. Pressure- Unlock the green handle on the end of the new OPC belt car- tridge and slide the cartridge three-quarters of the way into the printer until the notches on each side of the bottom rest on the lip of the manual feed tray.
  • Page 95 Remove the black light-shield paper from the OPC belt by pulling the tab on the front. Light-Shield Firmly slide the cartridge the rest of the way into the printer until it snaps into place. It is in place when you can see the green arrows inside the metal frame of the printer.
  • Page 96 Caution: The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed.
  • Page 97 Use the two green separator latches to tilt the pawl unit back. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht.
  • Page 98 Hold the cleaning pad by its tab and place the white side against the orange roller closest to the green felt strip. Align the center rib of the cleaning pad with the triangle mark on the green felt strip. Keep the white side of the pad touching the orange roller closest to the green felt strip as you press the pad forward and down into the slot under the green felt strip.
  • Page 99 Close the separator pawl unit: lower it onto the orange roller; then grasp the green separator latches with your thumbs and forefingers and push down with your fingers while push- ing back with your thumbs to snap the unit into place. 10 Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.
  • Page 100 12 Hold the new oil bottle over its slot (spout-end down and label facing the printer’s front). Lower the bottle in place, making sure the spout is aligned with the pin in the fuser slot. The top of the bottle should be flush with the top of the fuser unit.
  • Page 101 14 Replace the printer's top cover and turn on the main power switch. Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner. Gently tap the old waste toner pack on its side to settle the toner down into the pack.
  • Page 102 Place the old pack into the empty bag from the new waste toner pack and dispose of the old one following safety laws and regula- tions. Remove the new waste toner pack from its protective bag and assemble it. Insert the pack into the printer until it fits securely. Make sure the pack is level and centered.
  • Page 103 WARNING! Remove the printer's power cord from the power outlet before cleaning or an injury may result. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. Read all caution and warning labels carefully, making sure to fol- low any instructions contained in them.
  • Page 104 Open the manual feed tray. Caution: The OPC belt is extremely sensitive to bright lights and direct sunlight. Limit exposure to 800 lux (the average fluorescent lighting in an office) of light to under 2 minutes. If exposure exceeds this, put the belt in a dark place to recover; depending on exposure, recovery may take up to 2 hours.
  • Page 105 Remove the wire cleaner from the cartridge. Holding the cartridge by its edges, fold the green end-handle back down and set the cartridge up on that end. Locate the three brass-colored latches, which hold the charger unit in place. Then, swing each latch to the side to free the charger unit.
  • Page 106 Grasp the green handle on the end of the charger unit and lift the unit out of the cartridge. Place the OPC belt cartridge in its protective bag or a dark area to protect it from light and set it aside until you are ready to rein- stall it.
  • Page 107 10 Remove the waste toner pack. (See “Replacing the Waste Toner Pack” on page 25) Set it aside on a surface that toner residue can't hurt, such as on a piece of paper. WARNING! The toner is a highly combustible powder; never burn it.
  • Page 108 12 Insert the wire cleaner into the recess on the pre-charger unit, and slide the cleaner back and forth. 13 Clean the inside corners of the pre-charger unit with cotton swabs. 14 Making sure the pre-charger unit aligns on the runners inside the printer, slide it back into the printer.
  • Page 109 17 Open the transfer unit by pulling the green latch handle in the center of the transfer unit door assembly toward you and down. 18 Remove the AC-charger. Press the latch outwards and lift the AC-charger. The latch is on the right side of the charger.
  • Page 110 19 Insert the wire cleaner into the recess on the AC-charger unit, and slide the cleaner back and forth. 20 Clean the inside corners of the AC-charger unit with cotton swabs. 21 Reinstall the AC-charger. Slide the left side of the charger into the slot before lowering the right side of the charger.
  • Page 111 25 Slide the cartridge into the printer until it snaps into place. It’s in place when you can see the green arrows inside the metal frame of the printer. 26 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.
  • Page 112 Turn off the printer and remove the power cord. Open the manual feed tray by lightly pressing on the top- right corner, and then tilt the tray out and down. Caution: The OPC belt is extremely sensitive to bright lights and direct sunlight.
  • Page 113 Open the back cover by pressing the top-right corner. Open the transfer unit by pulling the green latch handle toward you and down.
  • Page 114 Using dry cotton cloths, wipe the metal register roller and the rubber register roller in the transfer unit door assembly. Rotate these rollers to clean all sides with the cloth to remove paper dust, toner buildup, and other debris. Wipe the transfer roller located just below the transfer drum. Rotate this roller to clean all sides with the cloth to remove paper dust, toner buildup, and other debris.
  • Page 115 Close the back cover. 10 Open the paper exit unit. 11 Clean the paper exit rollers and plates. Turn the coupling gear on the right end of the fuser unit to access all sides of the rollers. Coupling Gear 12 Close the paper exit unit. 13 Remove the media cassette.
  • Page 116 14 Locate the manual-feed platform: it's a black plastic tray at the top of the cassette slot. 15 Remove the manual-feed platform. Lift it up and forward at the front of the platform until the lip of the platform drops over the metal guide rail, then slide the manual- feed platform out of the printer.
  • Page 117 16 Locate the two manual-feed belts at the top of the cassette slot. 17 Use the damp cloth to wipe the belts. Advance the belts so that the entire surface is cleaned. 18 Reach into the back of the cassette slot and locate the paper- feed roller.
  • Page 118 22 Make sure the green handle on the end of the OPC belt car- tridge is turned up (unlocked). 23 Slide the cartridge into the printer until it snaps into place. It’s in place when you can see the green arrows inside the metal frame of the printer.
  • Page 119 WARNING! Remove the printer's power cord from the power outlet before cleaning or an injury may result. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. To protect your printer and to maintain its appearance, make sure you use the following guidelines: Use only mild household cleaning solutions that do not contain alcohol or solvents.
  • Page 120 WARNING: The printer weighs approximately 106 lbs (48 kg) without consumables. Do not attempt to lift it by yourself. ACHTUNG! Der Drucker hat ein Gewicht von ungefähr 48 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren. If there's any chance the printer may not remain level or may be jos- tled during the move you need to do the following to protect the printer:...
  • Page 121 Turn off the main power switch on the back of the printer. Remove the top cover. Remove the oil bottle as described in “Replacing the Clean- ing Pad and Oil Bottle” on page 20. WARNING! The fuser unit can become extremely hot and cause severe burns.
  • Page 122 Pour the fuser oil into an appropriate waste container. (For example, you could use an old jar.) Dispose of the oil follow- ing local safety laws and regulations. Use a clean, dry, lint-free cloth or some cotton swabs to wipe any remaining oil out of the tray.
  • Page 123 The pressure-release pieces help relieve the tension on the fuser roll- ers to protect the roller from accidental damage during a move (or prolonged storage). They must be installed for the move and removed again before printing. Use the following procedure to remove and replace these pieces: Turn off the main power switch on the back of the printer and remove the top cover.
  • Page 124 From the rear of the printer, pull back the two latches (one on each side) of the separator pawl unit to unlock it. Then tilt the separator pawl unit toward the rear of the printer.
  • Page 125 Open the pressure-release lever on the end of the fuser unit. Caution: If you are replacing the pressure-release pieces after the printer has been running, make sure the fuser unit has cooled. The fuser gets very hot and can damage these pieces. WARNING! The fuser unit can become extremely hot and cause severe burns.
  • Page 126 Hold one of the pieces down close to its base and firmly slide the base between the fuser rollers on one end. Then, repeat the process with the second pressure-release piece at the other end of the fuser rollers. When correctly positioned, the pieces fit snugly between the rollers.
  • Page 127 If you need to relocate or ship your QMS magicolor CX Print System after it has been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
  • Page 128 Remove the printer’s top cover. Remove the black toner cartridge. Holding the toner cartridge across its center, squeeze the sides to loosen the pins on the back side from the developer cartridge notches. Lift the toner cartridge straight up and out of the printer. Set the toner cartridge aside.
  • Page 129 Remove the devel- oper cartridge from the printer, being care- ful not to spill any of the developer mate- rial. Store the partially used toner and developer cartridges in their original shipping bags. If you don’t have these bags, wrap them in pieces of sturdy cloth or plastic that cannot be harmed by loose residue.
  • Page 130 With the printer’s top cover still off, pull up on the paper exit-unit latch, and then tilt the paper exit-unit back and down to open it. Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.
  • Page 131 Remove the oil bottle. After removing the oil bottle, the bottle may leak slightly, so place it in an oil-proof con- tainer, such as a plastic bag, until you are ready to reinstall it after the move. Close the oil bottle retainer, making sure the spring latch is securely in place.
  • Page 132 Pour the fuser oil into an appropriate waste container. (For example, you could use an old jar.) Dispose of the oil following local safety laws and regula- tions. Using a clean, dry, lint-free cloth or some cotton swabs, wipe any remaining oil out of the tray. Return the fuser unit to its slot, and stuff a clean, wadded paper towel into the place normally occupied by the oil bottle to act as a cushion and to absorb any residual oil during the...
  • Page 133 pawl unit to unlock it. Then tilt the separator pawl unit toward the rear of the printer. Open the pressure-release lever on the end of the fuser unit. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß...
  • Page 134 Holding one of the pieces down close to its base, firmly slide the base between the fuser rollers on one end. Repeat the process with the second pressure-release piece at the other end of the fuser rollers. When correctly positioned, the pieces fit snugly between the rollers.
  • Page 135 Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Limit exposure to 2 minutes. While the printer is being moved, store the cartridge in its original shipping bag. If you don’t have this bag, carefully wrap it in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.
  • Page 136 Reinstall the pressure-release and tension-release pin sets (one set on each side) in the OPC belt cartridge. The pressure-release and tension-release pins protect the belt and its cleaning blade by relieving tension during movement. Pressure- Store the OPC belt cartridge in its original shipping bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.
  • Page 137 Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner. Remove the waste toner pack from the printer. Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during relocation or shipment.
  • Page 138 If you need replacement packaging, in the US call QMS National Service at 1 (334) 633-4300 x 2530. If you need to return the printer for service, in the US call QMS Customer Service at 1 (334) 633-1072 for an RMA (Return Merchandise Authorization) number before shipping the printer.
  • Page 139 Remove the two small metal brackets from the sheet feeder posts. With the help of another person, pick up the printer by the four corners, and separate it from the sheet feeder. Caution: Be sure to keep the printer level. Repack the sheet feeder in its original shipping box for storage.
  • Page 140 Replace the plastic strap handles (two on each side of the printer). Get someone to help you with this step: Using the strap han- dles provided (two on each side of the printer), lift the printer onto its carton.
  • Page 141 Slide the box over the printer, and then replace all of the packing material in the shipping carton. Note: If you’re returning the printer for service, you don’t need to » return the toner and developer cartridges, oil bottle, OPC belt cartridge, paper cassette(s), sheet feeder, power cable, or interface cables.

  • Page 143: Miscellaneous Problems

    “Miscellaneous Problems” on page 2 “Mechanical Problems” on page 6 “Print Quality Problems” on page 8 “Printer Status Messages” on page 20 “Clearing Media Jams” on page 27 “Testing Printer-to-Host Communication” on page 44 “HP-GL and PCL Error Codes” on page 49 “PostScript Errors”...
  • Page 144 If you have just installed your printer and are having problems, be sure you have correctly followed the setup steps outlined in the Quick Setup Guide that accompanied your printer. Then, check the following: Is there a status message in the control panel window? If yes, go to question 2.
  • Page 145 If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your application the same? If you still cannot identify the problem, contact your QMS vendor. Is the printer printing codes or not printing at all when in...
  • Page 146 If you are experiencing problems with printing from a PC (not related to print quality), make sure you followed the instructions in chapter 1, “Connecting the Printer” (especially the information about drivers). Then check the following: Does your application require any additional printer setup steps (check the printing section of the application documentation).
  • Page 147 If you are experiencing problems with printing from a Macintosh (not related to print quality), make sure you have followed the instructions in “Connecting to a Macintosh” in chapter 1, “Connecting the Printer,” (especially the information about drivers). Then check the following: In the Chooser, have you selected the LaserWriter icon and high- lighted the correct printer? Is AppleTalk active in the Chooser dialog box?
  • Page 148 RAM. Make sure you have enough printer memory for the additional fonts. Additional mem- ory (RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades. On an AppleTalk network, Macintosh computers sometimes inter-...
  • Page 149 Downloading too many fonts can overload the printer's memory and cause the printer to reset to default. Additional memory (RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades. Make sure that any newly installed toner and developer cartridges are properly installed, with the sealing tapes removed.
  • Page 150 Send an end-of-job in case a previous job lacked this com- mand. Make sure the printer is set for the type of media (paper, transpar- ency film, or thick stock) you are printing on: use the Media key on the printer's control panel to tell the printer whether paper or transparencies have been loaded in the currently selected cas- sette.
  • Page 151 Colors missing See chapter 2, “Printing” of the user’s guide for information on optimizing color output. If colors are missing, make sure that any newly installed toner and developer cartridges are properly installed, with the sealing tapes removed. Review the steps in “Replacing a Toner Car- tridge”...
  • Page 152 3, “Maintenance.” If whole blocks or portions of the page are missing, there may be a mechanical problem; contact your QMS vendor. Image is Not Centered on the Page Make sure you aren't printing outside the printer's imageable region for the media size you're using (see chapter 2, “Printing”).
  • Page 153 Partial Images or Image Too Small Check the imageable regions for the size media you are using (see chapter 2, “Printing”). Are you trying to print outside of the imageable region of the page? If so, change to a larger size media, or adjust the margin(s) through your application.
  • Page 154 If you still see vertical streaks, remove the OPC belt from the printer, set it on the handle end, and tap the base of the cleaning blade several times to remove any debris. Reinstall the OPC and print a page to see if this solved the streaking problem.
  • Page 155 camera lens) to gently clean only the part of the blade that corresponds to the streaked area on printouts. Reinstall the OPC and print a page to see if this solved the streaking problem. If you still see vertical streaks, install a new OPC belt cartridge.
  • Page 156 Normally, your laser printer produces a rich black or color image. However, if you notice that colors are smearing or scattering then you may need to adjust the print density for your printer. Smearing or scat- tering occurs on the printer when one of the developers applies too much toner on the page.
  • Page 157 Reprint this Color Balance Adjustment Page. Repeat steps 4-7. For further information, please read the User Manual. Copyright 1995, QMS Inc. Squares—shows toner density of each color. The squares show smearing or scattering when there is a toner density problem.
  • Page 158 Bars—shows the toner density across the page. The bars show smearing or scattering when there is a toner density problem. ° Swatch Column—shows the color matching swatches ° that will indicate a 90 change in the print density adjust- ment dial. °...
  • Page 159 Locate the adjustment dials inside the printer near the front left side. Each dial adjusts the print density for one of the four colors: K for black, C for cyan, M for magenta, and Y for yellow If they’re in the default center position, then go to step 5. If they’re not in the default center position, turn each density adjustment dial either clockwise or counterclockwise, depending on its current setting, until it is in the default middle...
  • Page 160 Reprint this Color Balance Adjustment Page. Repeat steps 4-7. For further information, please read the User Manual. Copyright 1995, QMS Inc. If you find smears or scattering on the black square or bar, turn the black print density adjustment dial (marked K on the printer) slightly to the left (towards the minus sign).
  • Page 161 90 in the + direction. cyan print density control 90 in the minus direction. Reprint this Color Balance Adjustment Page. Repeat steps 4-7. For further information, please read the User Manual. Copyright 1995, QMS Inc.
  • Page 162 12 Reprint the Color Balance Adjustment Page. 13 Check the Target square again to see if the center swatch is gray or neutral. If it is not then repeat steps 10 through 12 for the next color. If it is, then stop here. When the printer needs operator assistance, the message window displays one of the following messages: Status message...
  • Page 163 The waste toner pack is full and needs CHECK WASTE TONER to be replaced or is not installed properly. Make sure the pack is not full, and that it sits loosely in its compartment, not wedged under the top of the compartment. See “Replacing the Waste Toner Pack”...
  • Page 164 The oil bottle for the fuser unit is FUSER OIL LOW running low and the cleaning pad is wearing out. If you have a new oil- bottle/pad kit on hand, you may want to replace them now. (See chapter 3, “Maintenance,”...
  • Page 165 RECONNECT? scanner is connected, press the Select key, and choose Yes. If this doesn’t clear the error, then see chapter 2 of the QMS CrownCopy User’s Guide , the “Troubleshooting the Scanner” section, for more information on this error. Media has jammed leaving the paper OUTER JAM exit unit.
  • Page 166 The OPC belt cartridge needs to be REPLACE BELT replaced. After installing the new cartridge, you have to clear this message through the control panel using the Clear Warning option. (See chapter 3, “Maintenance,” for details on replacing the OPC belt cartridge and “Clearing Warning Messages”...
  • Page 167 Before calling for service, make a note of the full message in the message window. See appendix A, “QMS Customer Support,” for information on how to contact QMS. When a CALL FOR SER- VICE x appears, the printer stops until the required service is complete.
  • Page 168 ing Warning Messages” in chapter 1, “Printer Configuration,” in the reference guide for details on clearing the warning.) Caution: We strongly recommend that you have the fuser replaced or the 100,000 copy checkup done as soon as possible after a message appears.
  • Page 169 When a jam occurs, the message window on the control panel dis- plays one of three messages, MISFEED JAM, INNER JAM, or OUTER JAM. The following sections contain procedures for clearing each type of jam. When the control panel message window displays MISFEED JAM, media has jammed while leaving the media cassette or the manual feed tray.
  • Page 170 Locate the manual-feed platform. It's a black plastic tray at the top of the media-cassette slot. Remove the manual-feed platform. Lift it up and forward at the front until it drops out.
  • Page 171 Remove any jammed media you see. Check to be sure no other pieces of media are lodged farther back in the slot. Then, if you removed the manual-feed plat- form, replace it. Push it back into the printer until it is secure. Make sure the media in the cassette is in good condition, lies flat, and does not exceed the upper-limit mark on the cas- sette.
  • Page 172 When the control panel message window displays INNER JAM, media has jammed leaving the OPC belt cartridge, and the leading edge has jammed around the transfer area. To clear this jam, use the following procedure: Open the back cover. Press the top-right corner to release the spring latch.
  • Page 173 Open the transfer unit. Grasp it in the center by the green handle and pull it toward you and down. » Note: To avoid damage to the rollers, always remove jammed media gently. Also, toner images on the media aren't fused (set), which means toner is still loose.
  • Page 174 Open the manual feed tray. Open the green handle on the OPC belt cartridge and pull the cartridge out about 2" (5 cm) to relieve tension on the drum.
  • Page 175 Remove the media from the transfer unit end of the printer. Close the transfer unit and the back cover. Push the OPC belt cartridge back into the printer until it snaps into place. (The cartridge is in place when you can see the green arrows on the left and right inside metal frame of the printer.) Push down the green handle to lock the OPC cartridge in place, and close the manual feed tray.
  • Page 176 Remove jammed media from around the fuser roller by using the following procedure. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß...
  • Page 177 Remove the jammed media by pulling it straight out from above the transfer unit. Close the transfer unit, and then the back cover. Close the paper exit unit. When the control panel message window displays IDLE, the printer is ready to print.
  • Page 178 When the control panel message window displays OUTER JAM, media has jammed leaving the paper exit unit. To clear this jam, use the following procedure: Open the back cover by pressing the top-right corner to release the spring latch.
  • Page 179 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß...
  • Page 180 Open the paper exit unit.
  • Page 181 Open the pressure-release lever on the fuser unit. Caution: If you can see the outer jam in the transfer unit, always remove it by pulling the media out through the transfer unit, not up and out the paper exit unit. This prevents the unfused toner from coming off on the exit rollers and getting down into the printer.
  • Page 182 Remove the jammed media by pulling it straight out from above the transfer unit. Close the transfer unit, and then the back cover. Close the pressure release lever on the fuser unit. Close the paper exit unit. When the control panel message window displays IDLE, the printer is ready to print.
  • Page 183 If a jam message displays in the control panel message window, clear the jam using the appropriate procedure from “Clearing Media Jams” on page 27. If the message is still there, make sure cassettes have the correct size media, the size key slide on the back end of the cassette is set correctly, and all covers and doors are completely closed.
  • Page 184 Open the back cover of the printer. Open the transfer unit by grasping the green handle in the center and pulling it toward you and down.
  • Page 185 Turn the printer off and then on again. If the ENGINE ERROR E9 message still displays in the control panel message window, you must call for service. See appendix A, “QMS Customer Support,” for information on how to contact QMS.
  • Page 186 You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: Display a disk or folder window. Set up page information.

  • Page 187: Sending The Test File

    symbol means to press the Enter key. To produce the ^D and ^Z, press and hold down the Ctrl key while you type the appropriate let- ters (d and z). These characters signify the end of the file and must always be included.
  • Page 188 Reboot the PC and try the communication test again. If the printer repeatedly fails to complete this test, refer to your DOS documentation for more information. Serial Test Go to the DOS C:\ prompt. At the DOS C:\ prompt, send PRINTEST.PS to the printer by typing the following command: print printest.ps If prompted for the name of the list device, type the name of the...
  • Page 189 To find out what the printer's serial settings are, check the printer's start-up page, which printed out when you first turned it on. It lists the printer's current serial port settings. To change them to match the PC serial settings, use the printer control panel as described below: Press the printer control panel Online/Offline key to make the Online LED go out.
  • Page 190 Press the Select key. The message window momentarily displays RATE IS SELECTED (where RATE is the baud rate you selected) and then SERIAL BAUD RATE If you want to change other settings, use the Next key to scroll to the setting you want to change, then repeat the procedure described in steps 6 through 8 for finding and selecting new set- tings.
  • Page 191 Options/Do Error Handler menu in the printer’s control panel (the printer must be rebooted for it to take effect). If you call for the QMS Customer Response Center, you may be asked to turn on this option. Or, if you are familiar with the PostScript page description...
  • Page 192 Language Reference Manual (Adobe Systems Incorporated, Read- ing, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on interpreting PostScript errors. There may be times when you want to check the current status of your printer, adjust the quality of your printed copy, or monitor print jobs.
  • Page 193 The highest possible resolution (for monochrome and four-color jobs) that can be printed on the currently selected page size with the amount of printer RAM currently installed After you install the printer and establish communication between the printer and the host, you may want to disable the start-up page to conserve toner, developer, and print media.
  • Page 194 » Note: The sizes listed on the status pages are in bytes, so you must divide the numbers on the status pages by 1024 to get the equivalent number of kilobytes entered through the control panel. You can print a registration page through the control panel Adminis- tration/Special Pages menu.
  • Page 195 For example, if the top, left swatch is most gray, then adjust the cyan print density control 90 in the minus direction. Reprint this Color Balance Adjustment Page. Repeat steps 4-7. For further information, please read the User Manual. Copyright 1995, QMS Inc.
  • Page 196 Squares—shows the quality of squares. The black and color squares show smearing or scattering when there is a toner density problem. Bars—shows the quality of bars. The black and color bars shows smearing or scattering when there is a toner density problem.
  • Page 197 QMS Customer Response Center). If you’ve determined your printer needs to be examined by a QMS service technician, con- tact QMS National Service for work inside the US, or one of the QMS international offices for work outside of the US. (National and interna- tional contacts are listed in appendix A, “QMS Customer Support.”)

  • Page 199: Sources Of Support

    “Sources of Support” on page 2 “QMS World-wide Offices” on page 5...

  • Page 200: Q-Fax

    In this case, the application manufacturer is the best source of help. Q-FAX, a QMS information retrieval service, provides application notes, technical support notes on common printing problems, and information about printer specifications, options, accessories, con- sumables, and prices.

  • Page 201: The Qms Corporate Bulletin Board System

    The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS. If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.
  • Page 202 The QMS Customer Response Center is available M-F, 7:00 am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can also fax questions to CRC at (334) 633-3716 (US). Please indicate whether you would like a fax or a phone call.
  • Page 203 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Bulletin Board Service 1 (334) 633-3632 Latin America Fax 1 (334) 639-3347 National Service Service Information, Installation, and Maintenance Pricing...
  • Page 204 Anitech (61) 27491244 Fax (61) 35623880 Belgium QMS Service Center (32) 52352377 Fax (32) 52352376 Berendsen Innovation A/S (45) 39577300 Fax (45) 3957730 -COFJ United Systems (202) 3350157 Fax (202) 3609787 Qtronic (358) 06926099 Fax (358) 0674886 Natis (33) 148637575...
  • Page 205 Fax (972) 35601327 Sipac (39) 258013366 Fax (39) 258012029 Computers & Com. Concepts Co. (965) 4725053 Fax (965) 4768062 Luxemburg QMS Service Center (32) 52352377 Fax (32) 52352376 QMS Europe BV (31) 302414646 Fax (31) 302414592 U-Bix (64) 93566145 Fax (64) 93566001...
  • Page 206 (70) 952642853 Fax (70) 952642946 Nasco (966) 14771307 Fax (966) 14774913 Nashua Limited (27) 113134000 Fax (27) 118054139 Gemática (34) 35807534 Fax (34) 35807659 Electronics Co. LLC (968) 790191 Fax (968) 790192 Sweden Nexor Repair Center AB (46) 86293200 Fax (46) 86293221 A Messerli AG (41) 18291111 Fax (41) 18291348...

  • Page 207: Applications

    100K CHECKUP (UG)4-25 Image not centered (UG)4-10 Print engine (UG)4-51 alignment Image (UG)2-34 Accessories Alignment, image (R)1-61 SIMMs (R)2-23 Apple ColorSync (UG)2-11 AC-charger unit AppleTalk See Charger unit Testing communication (UG)4-44 Administration menu (R)1-10, (R)1-20 Troubleshooting (UG)4-5 Special Pages menu (R)1-49 Application Adobe Configuration, printer (R)1-2...
  • Page 208 Blank pages (UG)4-7 CCITT (UG)2-42 Buffer sizes (UG)2-34 Memory (R)1-56 Buffers Printing problems (R)1-56 Enlarging (R)2-23 Center image Bulletin board, QMS A-3 Alignment (UG)4-51 Business CRD (UG)2-14 Chaining (R)1-17 Byte mode, parallel (R)3-12 Changing Print Density (UG)4-14 Character Map menu (Lineprinter) (R)1-46...
  • Page 209 Changes, canceling (R)1-16 Pre-charger unit (UG)3-32, (UG)3-35, (UG)3-42 Changes, saving (R)1-15 Printer (UG)3-4 Character information, changing (R)1-13 Register roller unit (UG)3-36 Clear warning (R)1-16 Commands, via (R)1-3 CLOSE MANUAL FEED TRAY Control panel, via (R)1-2 (UG)4-21 Defaults, restoring (R)1-16, (R)1-63 Menu options, selecting (R)1-11 Collating output (UG)2-33 Color...
  • Page 210 Do Start Page menu (R)1-52 (R)3-19 Do Sys Start menu (R)1-53 CrownCopy (UG)2-46 Curl (UG)3-4 PCL 4 emulation commands (R)3-22 Customer support, QMS A-2 PCL 5 (R)3-22 PCL 5 emulation commands (R)3-22 Updated commands (R)3-22 DOS commands, mode (UG)4-46 Data bits (UG)4-46...
  • Page 211 (R)3-13 Timeout (R)1-20 Emulation card Envelope jams, preventing (UG)2-31 Installing (R)2-12, (R)2-13 Envelopes (UG)2-25 Environmental requirements (R)3-4 Emulation menu Parallel (R)1-27 EOD command Emulation Sensing Processor (ESP) Network job separator (R)3-19 Technology (UG)2-44 Other print queuing systems (R)3-16 PC print server (R)3-16 Emulations (UG)2-42, (UG)2-46 Selecting (R)3-11 Stand-alone PC (R)3-16...

  • Page 212: Printer Resets

    Installing, hard disk (R)1-65 PostScript emulation (R)3-3 Halftones (UG)2-13 Removing, hard disk (R)1-65 Handling printer (UG)3-4 Font card (R)2-13 Hard disk Installing (R)2-12, (R)2-13 External (R)2-3, (R)2-37 Font menu (Lineprinter) (R)1-45 Font, installing (R)1-65 Fonts (UG)2-38 Font, removing (R)1-65 Downloading (UG)4-6, (UG)4-7 Formatting (R)2-37, (R)2-39 Installing optional (R)2-41 IDE board (R)2-3...

  • Page 213: Internet

    Install option Plotter menu (R)1-35 Reverse Image menu (R)1-35 Installing (R)2-41, (R)2-42 Scaling Percent menu (R)1-36, Installation GX drivers, Macintosh (UG)1-10 (R)1-37 Setting parameters (R)1-35 Installation menu (R)2-18 HP-GL Emulation (UG)2-42 Installing HP-GL/2 Emulation card (R)2-12 Font card (R)2-12 See PCL5 (R)1-44 Installing Printer Description Files (UG)1-5 Intellifont SIMM (R)2-26...
  • Page 214 Labels (UG)2-24 Macintosh Language Drivers, print (UG)1-10 Printer (R)3-11 GX drivers, installing (UG)1-10 Laser Prep (UG)1-14, (UG)4-7 Laser Prep (UG)1-14 Laser safety (R)3-36 LaserWriter (UG)1-14 LaserJet 4Si (UG)2-46, (R)2-3 Macintosh-to-serial cable pinouts LaserWriter (UG)1-14, (UG)4-7 (R)3-7 LEDs (R)1-7 PrintMonitor (UG)1-14 Level 2 PostScript (R)1-35 PS Executive Series Utilities (UG)1-10 LF is CRLF menu (Lineprinter) (R)1-47...

  • Page 215: Ordering Consumables

    RAM,SIMMs (R)2-23 Online/Offline key (R)1-8 Spooling (UG)2-34 OPC belt cartridge Memory configuration (UG)2-34 Removing (UG)3-59 Memory submenu (R)1-53 Temperature and humidity (UG)3-3 Menu When moving printer (UG)3-44 Administration (R)1-20 Operator Control menu (R)1-10, Installation (R)2-18 (R)1-17 Operator Control (R)1-17 Optional accessories See menu name Cards (R)2-12 Using (UG)4-47...
  • Page 216 PageMaker (UG)1-6 Parallel port Pantone POCE (UG)2-11 Testing communication (UG)4-44 Paper Parallel protocol (R)3-14 Kinds of (UG)2-27 Parity (UG)4-46, (UG)4-47 Paper jams (UG)2-30, (UG)2-31 Passwords Recommended (UG)2-27 Invalid (R)2-19 Sizes (UG)2-29 Using (R)2-19 Weight (UG)2-27 Paper jams System software, updating (R)2-45 Error recovery (UG)4-41 Testing parallel port (UG)4-44 Testing serial port (UG)4-46...

  • Page 217: Print Quality Problems

    Dark vertical lines (UG)4-11 Centronics IEEE 488 (R)3-8 LocalTalk (R)3-7 Fuser (UG)4-25 Macintosh-to-serial (R)3-7 Light (UG)4-9 Registration (UG)4-10 Serial (R)3-5 Plotter menu (HP-GL) (R)1-35 Scratches (UG)4-9 Point Size x 100 menu (PCL5) (R)1-41 Sharp horizontal lines (UG)4-10 Point Sz 100ths menu (Lineprinter) Smudges (UG)4-10 Specific problems (UG)4-8 (R)1-46...

  • Page 218: Qms World-Wide Offices

    Resident Fonts (UG)2-43 World-wide offices A-5 Resident Fonts and Symbol Sets QMS Crown Technology (UG)2-43 (UG)2-43 QMS EOD (R)3-15 Resolution QMS Level 2 Windows Driver (UG)1-4 Changing (UG)2-32 QuarkXPress (UG)1-8, (UG)1-16 Setting (R)1-61 Quick check (UG)4-2 Retain Temporary menu (PCL5) (R)1-42...

  • Page 219: Software Loadable System (Sls)

    Placing (UG)4-55 RMA number (UG)3-51 Service messages (UG)4-20 Service, printer RMA number (UG)3-51 Scalable Fonts menu (PCL5) (R)1-42 Setup, printer Scaling Percent menu (HP-GL) Using menus (UG)4-47 (R)1-36, (R)1-37 Shipping, printer (UG)3-51 Scratches (UG)4-9 Replacement packaging (UG)3-51 Screen fonts RMA number (UG)3-51 Macintosh (UG)1-14 showpage operator (PostScript) Screening (UG)2-13...
  • Page 220 Status Page Type menu (R)1-49 Status Special Pages menu Printer (UG)4-50 Header Inputbin menu (R)1-51 Status message Header Page menu (R)1-50 Reboot Now? (R)1-15 Registration Page option (UG)4-52 Status messages (R)1-16 Trailer Inputbin menu (R)1-52 100K checkup (UG)4-25 Trailer Pages menu (R)1-51 Back panel open (UG)4-20 Belt cartridge misinstalled (UG)4-20 Specifications...

  • Page 221: Storing Consumables

    Trailer Inputbin menu (R)1-52 Support CompuServe A-3 Trailer pages Customer A-2 Menu (R)1-51 Source, specifying (R)1-52 Internet A-3 QMS bulletin board A-3 Transparencies (UG)2-23 Technical A-4 Error recovery (UG)4-41 United States A-4 Smears (UG)4-11 Support, QMS Tray assembly World-wide A-5...
  • Page 222 Image not centered (UG)4-10 Incomplete Jobs (UG)4-7 Vertical lines Inner jam (UG)4-22, (UG)4-30 Dark (UG)4-11 Macintosh (UG)4-5 Vertical Offset menu (R)1-61 Macintosh applications (UG)4-7 Mechanical problems (UG)4-6 Media jams (UG)2-30, (UG)2-31 Misfeed jam (UG)4-22, (UG)4-27 WAITING ON INPUT (UG)4-24 Missing dots (UG)4-9 Warning Outer jam (UG)4-23, (UG)4-36 Printer, turn off (R)2-26...

Table of Contents