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QMS Magicolor 6100 Operation Manual

Qms magicolor 6100 print system operation
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  • Page 1   ®       ...
  • Page 2 Ethernet/Xerox. All other trademarks are the property of their respective owners.       The digitally encoded software included with your magicolor 6100 Print System is Copyrighted © 2000 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.
  • Page 3   !" #"  Standard Product Documentation ..............1-2 Manuals on the CD-ROM 1-3 Using Adobe Acrobat Reader 1-4 Typographic Conventions 1-6 Getting Acquainted with Your Printer ............1-7 Printer Components 1-7 The Control Panel ................... 1-9 Message Window .................... 1-9 Setting the Message Window Language 1-10 Control Panel Indicators ................

  • Page 4: Table Of Contents

    $ %&         Loading the Media Cassette ................2-3 Paper Specifications 2-3 Prepare the Paper 2-4 Load the Cassette 2-4 Using Letterhead and Memo Media 2-5 Using Media Other Than Paper ..............2-6 Using Envelopes 2-7 Using Glossy Stock 2-9 Using Labels 2-9 Using Thick Stock 2-11 Using Transfer Media 2-12 Using Transparencies 2-13...
  • Page 5 Maintenance Schedule ................. 2-36 Cleaning Schedule 2-36 Preventive Maintenance Schedule 2-37 Replacement Schedule 2-38 &  (  " High-Resolution Printing ................3-3 How Much Memory Do You Need? 3-3 Setting the Default Resolution 3-4 PDF File Printing ..................... 3-5 Adjusting Memory Clients for PDF Printing 3-5 Printing Preformatted Files Using CrownView 3-6 Troubleshooting PDF Direct Printing from CrownView 3-6 Cassette Chaining ...................
  • Page 6 ) *  Color Management and Control ..............4-2 QMS QCOLOR Technology ................4-2 QMS QCOLOR Automatic Color Correction 4-3 Color Matching with QMS Advanced Level 2 4-5 Host-Based Color Matching 4-6 PANTONE Color Matching Tables 4-8 Color Calibration 4-8 Colorific 4-9...
  • Page 7   + "!*   Automatic Jam Recovery ................5-3 Preventing Media Jams ................. 5-3 Understanding the Media Path ..............5-5 With Optional Duplexer 5-5 Understanding Media Jam Status Messages ..........5-7 Removing Media Jams ................... 5-7 Misfeed Jams 5-8 Inner Jams, Outer and Drum Jams 5-8 Duplexer Jams 5-11 Other Jams 5-13 Installation Troubleshooting ...............
  • Page 8 CrownNet Problems ..................5-42 Output Problems ...................5-45 600x600, 1200x1200 dpi Printing Unavailable at Rated Speed 5-45 Blank Pages 5-46 Not All Pages Print 5-46 Printer Pauses 5-46 Duplexer Problems ..................5-47 General 5-47 Print Quality Problems .................5-48 Image Defects ....................5-49 General 5-49 Specific 5-49 Blurred or Lightly Stained Background 5-50 Colored Bands, Horizontal Banding 5-50...
  • Page 9 Repack the Printer ..................6-13 -. "   " Sources of Support ..................A-2 Your Vendor A-2 Your Application Vendor A-2 Internet A-2 Support A-3 QMS World-wide Offices ................A-4 QMS United States and Latin America A-4 QMS Canada A-5 QMS Japan A-5 QMS EMEA A-5 / 0   &...
  • Page 11 !" #"  /  111 “Getting Acquainted with Your Printer” on page 1-7 “The Control Panel” on page 1-9 “Message Window” on page 1-9 “Control Panel Indicators” on page 1-10 “Control Panel Keys” on page 1-11...
  • Page 12 2"    / "  This chapter provides information about your product documentation, your printer and introduces the parts of the printer control panel. " 2"    magicolor 6100 Print This guide assists in getting the printer up and magicolor 6100 Documentation System Installation running. It is to be used as a quick setup...
  • Page 13 ."*   2,. The manuals included on the magicolor 6100 Print System Documentation and QMS Software Utilities CD-ROMs are in Adobe Acrobat PDF format. We’ve also provided the Acrobat Reader and QuickTime programs on both CD-ROMs. The CD-ROM insert provides instructions on installing them.
  • Page 14 "  2"    You can view the manuals on-screen in different formats (side-by-side or two-up, one page at a time, scrolling two-up, article flow, and zooming capability up to 800%). You can conduct full-text searches through all of the manuals. You can watch QuickTime video clips on Windows and Macintosh platforms that enhance the text and illustrations for a number of commonly performed proce- dures.
  • Page 15   , 5    " Don’t forget that your application documentation, host operating system documenta- tion, and network documentation all contain useful printing information. Further infor- mation on QMS printers is available through the Internet. See appendix A, “QMS Customer Support” for details. !" #" ...
  • Page 16 "  2"     &   The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase bold...
  • Page 17 6  7"  8 #"  6  7" 8 #"   Before operating the printer, you should become familiar with certain physical items, as shown on the following pages. » Note: If you’re using the Acrobat PDF version of this manual, the parts of the printer identified on the next 2 pages are hotlinked—by clicking on that portion of the illustration, you will go to the section in the Installation Guide or Operation manual that pertains to that part.
  • Page 18 6  7"  8 #"                              !  "      ...
  • Page 19   * *   * * The control panel, located on the front of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condi- tion that needs your attention. #$ %&'   ( % )  *      *  ) +...
  • Page 20  * * /    .  :8;" Menu Administration/Miscellaneous/Keypad Language Purpose Change the message window language. Choices English, French, Italian, German, Spanish, Portuguese Default English Notes The printer must be restarted for changes to this menu to take effect. You can either let the printer restart automatically after you save the change and exit from the configuration menu, or you can wait for the change to take effect the next time you manually turn on the printer.
  • Page 21  * *< Indicator The printer is not receiving data. The printer is receiving or processing data through one or more of its simultaneous interfaces (usually accompanied by a status message in the message window).  * *< * =. = *< These keys access frequently used printer functions. Function The Online key switches the printer between on line and off line status.
  • Page 22  * *< Function The Cancel key allows you to cancel one or all print jobs. (See chapter 3, “Advanced Printer Features,” in the this manual for complete information.) It also allows the user to end a job. If the printer is on line, press the Cancel key to cancel the page currently printing.
  • Page 23  * *< : > > > > > ?  0 @ Now that you’ve become acquainted with your printer, refer to chapter 2, “Everyday Operations and Printer Care,” for general use and care instructions. !" #"  '...

  • Page 25: Loading The Media Cassette

    %&         /  111 “Loading the Media Cassette” on page 2-3 “Using Media Other Than Paper” on page 2-6 “Using Toner Cartridges” on page 2-14 “Replacing the OPC Belt Cartridge” on page 2-18 “Replacing the Fuser Oil Bottle” on page 2-22 “Replacing the Cleaning Roller”...
  • Page 26 “Handling the Printer” on page 2-26 “Handling the Printer” on page 2-26 “Cleaning the Printer” on page 2-27 “Maintenance Schedule” on page 2-36      ...
  • Page 27 ;  .   / "  This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and how to replace a toner cartridge, the OPC belt cartridge, the fuser oil bottle, the cleaning roller, and the waste toner pack. ;  .  This section discusses loading the media cassette with paper.
  • Page 28 ;  .         Take a stack of about 250 sheets ( ½ ream). » Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer. Holding the stack with one hand, fan the paper with the other. This gets air through the sheets and prevents static buildup.

  • Page 29: Paper Specifications

    ;  .   Load the paper. A fill limit mark is provided on the inside left side of the cassette. The media cassette holds 250 sheets of 20 lb bond (75 g/m²) paper. (Paper is packed in reams of 500 sheets.) Do not overfill the cassette. The printing side of the paper should face up.
  • Page 30 Slide the media cassette back into the printer. 4 .      Caution : Although the magicolor 6100 was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper.
  • Page 31 4 .      » Note: For media other than standard plain paper or transparencies, both the driver (Paper tab, Paper Type option) and the Media key on the Control Panel need to be selected to tell the printer that thick stock is loaded. It is important to use the Media key to set the tray to the appropriate media type in order to obtain optimum printing results and to enable the toner to adhere better.

  • Page 32: Using Envelopes

    4 .      Place the envelopes on a flat surface, and flatten them by pressing down the corners. Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them.
  • Page 33 4 .      4 6*   Formatting Format the information to be printed on the glossy (book) stock within your application. Try printing your data on a plain sheet of paper first to check placement. Input Cassette Standard upper media cassette only Capacity Up to 50 sheets, depending on the thickness of the media Weight 24–42 lb (90–157 g/m²)

  • Page 34: Using Labels

    4 .      Notes Avoid using labels with exposed adhesive; it may stick to the transfer drum or the fixing roller, causing labels to peel off and media jams to occur. Use only labels recommended for laser printers, such as Avery 5260.
  • Page 35 Type For information about thick stock media recommended for your printer, go to http://www.qms.com/support, then click on Answer Base, or contact Support. See appendix A, “QMS Customer Support,” for a complete listing of support telephone numbers. Weight Simplex: 24lb (90 g/m²) to Duplex: 24lb (90 g/m²) to...
  • Page 36 Up to 50 sheets, depending on the thickness of the transfer media. Type For information about transfer media recommended for your printer, go to http://www.qms.com/support, then click on Answer Base, or contact Support. Weight Do not exceed the limits for thick stock, up to 43 lb bond (163 g/m²).
  • Page 37 4 .      4    Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement. Input Cassette Standard upper media cassette only Capacity Up to 50 sheets, depending on the thickness of the transparencies »...
  • Page 38 4     ;    In the printer driver (Paper tab, Paper Type option), select Automatic. Remove the upper media cassette from the printer (and remove any media in the cassette). Caution: Do not leave paper in the cassette, or the printer will not automatically sense that transparencies are present.

  • Page 39: Refilled Toner Cartridges

        Choosing the right consumables for your magicolor 6100 printer will not only increase its reliability and performance, but also minimize the risk of damage. Only QMS toner cartridges are designed to meet the exact specifications of your QMS printer, guaran- teeing maximum performance, efficiency, and long life.
  • Page 40 , *    Keep toner cartridges away from salty air environments and corrosive gases such as aerosols. Keep toner cartridges away from disk drives and floppy disks. The magnets in the cartridge can damage stored data. , *   Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Open the printer’s front cover.
  • Page 41 , *    Remove the orange protective cover “C” from the cartridge. Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color. If a toner cartridge doesn’t slide in easily, don’t force it.
  • Page 42 , *    *   , *   *    Caution : The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result.
  • Page 43 , *    *   Rotate up the two lock levers  . (one on each side of the OPC   belt cartridge opening) to prepare the opening for the cartridge. Remove the protective sheet from the cartridge, and then pull out the two orange ten- sion-release pins (one on each side of the cartridge).
  • Page 44 , *    *   Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the lock levers. The green surface of the car- tridge faces you. Caution: When lowering the cartridge into the guide slots, the metal contact on the lower left side of the cartridge should     ...
  • Page 45 , *    *   Rotate the two lock levers to secure the OPC belt car- tridge in the printer. Close the printer’s front and top covers. In the Operator Control/Con- sumables/Item Replaced/ OPC Cartridge menu choose Yes to reset the consum- ables usage monitoring sys- tem.
  • Page 46 , *  ("  * * , *  (" * * Turn off the printer. Open the top cover of the printer. Open the two bottle lock levers. Remove the empty oil bottle. Install the new oil bottle. Close the two bottle lock levers. Close the top cover and turn on the printer.
  • Page 47 , *   * ,**  to reset the consumables usage monitoring system. » Note: You must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring. To access consumables usage information, use the Operator Control/Consum- ables/Print Statistics menu or the CrownView printer web page. , *  * ,**   WARNING! The fuser unit can become extremely hot and cause severe burns.
  • Page 48 , *  :    * Grasp the handle of the  *  cleaning roller and remove it. Install the new cleaning roller. Close the two cleaning roller lock levers. Close the top cover and turn on the printer. In the Operator Control/Con- sumables/Item Replaced/ Cleaning Roller menu choose Yes to reset the con- sumables usage monitoring system.
  • Page 49 , *  :    * Use the label on the side of the old waste toner pack to    *+ seal the opening, and then dispose of the pack in accor- dance with safety laws and regulations in your area. Prepare the new waste toner bottle.
  • Page 50 , *  A  (*  , *  A (*  The ozone filter reduces exhausted ozone gas. Remove the ozone filter case on the left rear of the printer. 2    Remove the ozone filter from the case. Install a new ozone filter in the case. Reinstall the ozone filter case.
  • Page 51 *     Do not leave the printer open for any length of time, especially in well-lit places; light may damage the OPC belt cartridge. Do not open the printer during printing and do not tap paper stacks on the printer. Do not tilt, lubricate, or disassemble the printer. Do not touch the electrical contacts, gears, or laser beam devices.
  • Page 52 *     and helps ensure print quality. You need to clean both the inside and outside of the printer.  WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
  • Page 53 *     Open the printer’s rear cover. If your printer has a duplexer installed, you can access the printer’s rear cover by opening the duplexer’s rear cover and paper guide. 3 4   * 3 4     %&        $$9...
  • Page 54 *     Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers. You can manu- ally rotate the roll- ers while cleaning them by turning the gear on the left end of the roller shaft. 5   *   ...
  • Page 55 *     Clean the paper discharger. Remove the paper discharger by pushing it to the right and then lifting it up and out of the transfer unit. (It comes out after the tabs on the charger have cleared their retainers.) Using a dry cotton cloth, clean any paper dust and toner buildup from the outside of the paper discharger.
  • Page 56 *     *    *    Caution : The OPC belt is extremely sensitive to touch. Always handle the cartridge so you don’t touch the surface of the belt. Any body oil left on the surface of the belt will prevent toner from adhering to the belt which results in poor image quality. Also, keep the cartridge away from anything that may scratch the surface of the belt.
  • Page 57 *     Clean the corona wire using the built-in wire cleaner attached to the corona case. 1       While pinching the two tabs of the wire cleaner together, slide the wire cleaner to both ends of the corona case. Caution: Failure to return the wire cleaner to its home position (marked by an arrow on the corona case), may degrade print quality.
  • Page 58 *     Open the laser lens cover. Release the two tabs on the front edge of the lens cover and rotate the hinged lens cover toward the rear of the printer. This will allow enough access room to clean the lens without the need of parts removal  0 Using a dry cotton cloth, wipe the lens.
  • Page 59 *     *   %0 5    WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
  • Page 60 .    "* .    "* *   "* You should perform a thorough cleaning every 30,000 single-sided pages or 12 months. This item needs After... By... cleaning... Corona wire (also known Every 30,000 single-sided User as the OPC charge wire) pages or 12 months, whichever See “Cleaning the OPC comes earlier (or whenever dark Belt Cartridge.”...
  • Page 61 After... By... preventive maintenance... Printer—30,000-page 30,000 single-sided pages. User preventive maintenance See the standard “Cleaning Schedule” Printer—240,000-page Replace 240K kit displays in Service or a QMS- preventive maintenance the message window (after authorized service provider 240,000 single-sided pages). %&        $'...
  • Page 62 .    "* , *     "* This item needs After... By... replacing... Cleaning roller User Check fuser cleaning roller or Replace See “Replacing the Fuser cleaning Roller Oil Bottle and Cleaning displays in the message Roller.” window (after 20,000 single-sided pages at 5% coverage of each color).

  • Page 63: Replacing A Toner Cartridge

    Check waste Toner displays in the message See “Replacing the Waste window (after 18,000 Toner Pack.” single-sided pages. 240,000 single-sided pages. Service or a QMS- Drum cleaner authorized service provider Fuser unit Replace fuser displays Service or a QMS- in the message window...
  • Page 64 .    "* *A plane is a single pass of the OPC belt (one toner color). For example, a one-color, sin- gle-sided (simplex) print job makes one pass (one plane), and a two-color print job makes two passes (two planes). A single-sided color page (also called a face ) consists of four passes (or planes) of the OPC belt, since most color print jobs use all four toner colors.

  • Page 65: High-Resolution Printing

    &   (  " /  111 “High-Resolution Printing” on page 3-3 “PDF File Printing” on page 3-5 “Cassette Chaining” on page 3-7 “Collating Output” on page 3-8 “Duplex (2-Sided) Printing” on page 3-10 “Printing on Standard and Custom Media Sizes” on page 3-12 “Working with Status Pages”...
  • Page 66 “Proof-Then-Print” on page 3-16 “CrownView” on page 3-18 “Setting up the Printer Web Page” on page 3-19 “Printer Home Page” on page 3-23      ...
  • Page 67 Additional memory may be required to support 1200x1200 dpi for some models. » Note: The magicolor 6100 will print all print jobs at the highest resolution that the installed memory will support. » Note: 12" x 18" (304.8 x 457.2 mm) and 13" x 18" (330.2 x 457.2 mm) media cannot be auto duplexed.
  • Page 68 B, *"    ." .  , 7"   Media Size 600x600 1200x1200 Mono 4-Color Duplex Mono 4-Color Duplex Basic/Full Speed Basic/Full Speed B5 (ISO) 64 MB 64 MB 64/96 MB 64 MB 96 MB 160/288 MB B5 (JIS) Executive Letter, A4 64 MB 64 MB 64/96 MB 64 MB 96 MB...
  • Page 69 2((*   Your magicolor 6100 has the ability to print PDF files directly just as it does for Post- Script and PCL files. This can be a time-saving feature. Direct printing removes the need to open the file in an application, such as Acrobat Reader, then print the file via a Post-Script or PCL driver.
  • Page 70 Host Input memory size further. The maxi- mum size of PDF files which may be printed on the magicolor 6100 is determined by the amount of installed memory, including RAM and an internal hard disk. Adding additional RAM memory or an internal hard disk will allow you to print larger PDF files.

  • Page 71: Cassette Chaining

    Use your application. (Check the documentation to see if your application includes a specific procedure for using a dual-cassette printer.) Select an alternate cassette for chaining in the QMS Advanced Level 2 Windows printer driver. On a network, use CrownAdmin to select the media cassettes and/or the media source.
  • Page 72 ** " " ** " "  You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets. The following figure shows collated and uncollated stacking for two copies of a four-page file. & & & &        The main advantage of collation is convenience and the time savings derived from not...
  • Page 73 ** " " 4   5" . " Menu Operator Control/Collation Choices On, Off Default :8 "**  For a multiple copy document with collation On, there must be enough display list memory to hold the display list blocks for all pages in the collation range. (For more information on Display List blocks, see “Display List”...
  • Page 74 2"* 0F$  G   To improve collation performance, which allows you to collate longer and more com- plex print jobs on your printer, you can do one of the following: Add more printer memory, which automatically increases the display list client’s memory settings. Take any memory not being used by other clients, and add it to the Administration/ Memory/Manual Config K Mem Display memory setting.

  • Page 75: Manual Duplexing

    2"* 0F$  G   Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed. For heavier weights, manual duplexing is recommended. In the printer driver (Paper tab, Duplex option), select Short Edge (flipped vertically as on a clipboard) or Long Edge (flipped horizontally as in a loose-leaf notebook).
  • Page 76    " .  A   "  .  A The magicolor 6100 prints on a wide variety of media sizes. However, the input source/location varies. Media Media Size Input Source/ Inches Millimeters Location* 11.7x16.5 297.0x420.0 U or L 8.2x11.7 210.0x297.0 U or L or A 5.8x8.3...
  • Page 77 :8   "   :8   "   /  5   "    Menu Administration/Special Pages/Status Page Type Choices Standard, Advanced Default Standard  This one-page document provides Printer identification (the printer’s name, serial number, firmware information, and number of sheets/faces printed during the life of the printer) » Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/Print Statistics), which refer to the number of sheets/faces...
  • Page 78  **E%  +!    "  Menu Administration/Special Pages/Print Status Choices No, Yes Default  **E% +! The Cancel key has three functions: It cancels the oldest print job in the system. It cancels all jobs with a printing, interpreting, terminating, or spooled status. It allows you to send an end-of-job indicator to a currently compiling print job wait- ing on incoming data.
  • Page 79  **E%  +!  ** +! Press this key... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Cancel or Select Cancel the oldest job in the queue. CANCEL JOB IS SELECTED  **** +! Press this key... to... The message window reads...
  • Page 80 IS SELECTED 5  » Note: This feature is available only on magicolor 6100 printers with an internal hard disk installed. Printing multiple, color copies can take a considerable bite out of your printing resources both in printing time and in consumables used. To help you avoid unneces- sary losses, any magicolor 6100 with an optional hard disk installed provides a method that allows you to review a "proofing"...
  • Page 81 Note: The Uncollate setting is unavailable for Proof-Then-Print print jobs. Choose the number of copies that are to be produced by the print job. Click OK. The QMS Windows 95/98 PostScript printer driver window closes. Click OK. The printer setup window will close.

  • Page 82: Printing A Status Page

    World Wide Web portion of the Internet as a framework for the magicolor 6100 Print System. This feature allows you to monitor printer consumables as well as access information that is normally available only by printing a status page.
  • Page 83 IP address. It is more convenient for you to use a name than the address. The name for the printer comes from the IP host table on the computer system and is usu- ally assigned by the system administrator, for example, magicolor 6100 Print System. 4#"8  5 8 Since your printer will reside on your intranet and will not be accessible beyond the firewall of your network, you must set up the proper “preferences”...
  • Page 84 In the No Proxy For: text box, type a comma after the last entry, and then type the printer name or the IP address of your magicolor 6100. Choose OK. Enter the printer name or IP address in the Go to: URL address box to access the printer home page.
  • Page 85 "    : ! Select the Connection tab on the dialog box. Click the Settings button to display the Proxy Settings dialog box. &  (  " '$...
  • Page 86 "    : ! In the Exceptions text box, type a comma after the last entry and then type the IP address. xxx.xxx.xxx.xxx Click OK. Now you should be able to enter the IP address in the URL address box to access the printer home page. xxx.xxx.xxx.xxx '$$      ...
  • Page 87  B   B  The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. » Note: The illustration below shows the printer without the duplexer. 6.     7 )
  • Page 88  B  Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/Communications/Network x / CrownNet/NetWare/Printer Name menu or the Administration/ Communications/Network x /CrownNet/LanManager/Printer Name menu Online Status Shows whether the printer is Offline or Online.
  • Page 89  B     * The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect. *  ) The Operator Control page contains the following options.
  • Page 90  B  Color Matching Allows you to turn color matching Off or On. Configuration Menu: Operator Control/Color Matching ICC RGB Source Allows you to select Apple RGB, Fujitsu ScanPar, Max Gamut, PrePress, sRGB, Trin G1.8 D50, Disable Auto DL, or Disabled. Configuration Menu: Operator Control/Color Matching/ICC RGB Source ICC Simulation...
  • Page 91  B  Upper Bin Media Allows you to specify the type of media in the upper (standard) cassette so the printer can optimize output for that media type. The choices are Automatic or Thick Stock. Configuration Menu: Operator Control/Media/For Upper Bin Upper Custom Tray Specifies the media size in the upper (standard) cassette if it’s something other than A4, Legal, or Letter (the typical sizes the cassette expects).
  • Page 92  B  “Media Sources” on page 3-30 “Options” on page 3-30 “Current Memory Configuration” on page 3-31 “Hard Disk Status” on page 3-32 “Timeouts” on page 3-33 You can view this information to see the status of the printer, but you can change it only by accessing the printer’s configuration menu through the printer control panel, a remote or local console, or CrownAdmin.
  • Page 93  B  Default Chaining Identifies whether tray chaining is Off or On. Tray chaining allows the printer to draw media from another input source with either the same or any size of media (dependent on the choice selected) automatically when the first input source empties. Configuration Menu: Operator Control/Chain Inputbins Default Paper Tells you which input source is the default.
  • Page 94  B  Resident NIC Identifies the settings for the Resident NIC (CrownNet for Ethernet) (IF 2) interface. Configuration Menu: Administration/Communications/Resident NIC Shared Spooling Size Identifies the total amount of spooling space shared by the interfaces Configuration Menu : No equivalent. .  " This hotlink provides media source information.
  • Page 95  B  "  .  5"  Memory configuration affects the number of jobs that can be accepted by the printer, the number of options available simultaneously, the number of downloadable fonts and emulations that can be stored, and overall printer performance. Host Input Spool Shows the size (in KB) of the Host Input field, also known as K Mem for Spool.
  • Page 96  B  Emulation Shows the size (in KB) of the Emulation client, also known as K Mem Emulation. This client is used to store any optional emulations, such as LN03 Plus. Configuration Menu: Administration/Memory/Manual Config/K Mem Emulation Emulation Temporary Shows the size (in KB) of the Emulation Temporary client. This client is used by non-PostScript emulations for storing downloaded (soft) fonts, forms, or macros.
  • Page 97  B   " This hotlink provides the status on established timeouts. Wait Shows the maximum number of seconds the PostScript emulation waits for incoming data before ending the job. Configuration Menu: Administration/Communications/Timeouts/PS Wait Timeout This shows the maximum number of seconds the printer processes a PostScript job before it ends the job.
  • Page 98  B   +! The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.  80   80  '')      ...
  • Page 99  B  Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job.
  • Page 100  B  » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used. In addition, the life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media).
  • Page 101  B  Consumable Name Identifies the consumable (for example, Black Toner or 30K PM Service). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Max Shows the maximum capacity of the consumable (for example, 14,000 Number planes or 120,000 sheets). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Usage Shows the remaining amount of the consumable (in percentages, not...
  • Page 102  B   /   3   Record Quantity Sets the number of records to be included in the accounting report. Choices are: 10, 50, 100, 250, 500 and All. Configuration Menu : No equivalent Output Style List box containing the accounting report format choices. Users can select HTML or Comma Separated Values as the format choice.
  • Page 103  B  After running the accounting report you’ll be given the choice to display the report in the browser or to save the report to a file.  0     &  (  " ''9...
  • Page 104  B     The Statistics hotlink on the home page jumps to the Statistics page. This page can be used to view current statistics about the consumables. Consumables Shows Max. Life, % Remaining, and Count Remaining of consumables Configuration Menu: No equivalent Maintenance Shows Max.
  • Page 105  B  Planes Shows LIfetime, User, and service statistics measured in planes Configuration Menu: No equivalent Coverage Shows LIfetime, User, and service statistics measured coverage Configuration Menu: No equivalent &  (  " ')...
  • Page 106  "  The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. ) 3 ...
  • Page 107 A text box for entering a local or QMS contact number Configuration Menu: No equivalent Printer Help URL A text box for entering a local or QMS printer help URL (web address) Configuration Menu: No equivalent QMS Corporate URL The QMS corporate URL (web address)
  • Page 108 The Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL). You can configure this to jump to your own help web site set up on your local intranet or to the QMS '))
  • Page 109 The QMS web site contains links to information, documentation, software drivers, help and support tools. The QMS Answer Base can quickly guide you to the topic that applies to your specific problem or question. You can also register your printer on-line.
  • Page 110  B  D 85"  This page provides a listing of all printer menus, the options available, and the current setting. The format of the page, and information provided is similar to that provided by the Advanced Status Page printout.     )   ')      ...
  • Page 111 Check the startup page; if the system code is not 5.40 or higher, contact the Support to update the printer’s software. See appendix A, “QMS Customer Support,” for more information.
  • Page 112          Chapter 4, "Color Printing," provides guidelines and background information you can use to optimize your printer’s ability to produce accurate color reproductions.      ...

  • Page 113: Qms Qcolor Technology

    *  /  111 “QMS QCOLOR Technology” on page 4-2 “Printer Drivers” on page 4-10 “Downloading Custom Profiles” on page 4-22...
  • Page 114 -. -;,  * / "  Your magicolor 6100 Print System features advanced color laser technology that pro- duces inexpensive and durable color prints at 300x300, 600x600, and 1200x1200 dpi on plain paper, envelopes, glossy stock, labels, thick stock, transfer media, and trans- parencies.
  • Page 115 ;, QMS Q automatic color correction (printer-resident ICC color matching) is an COLOR ICC color management system built into the magicolor 6100. Its color matching method (CMM) functions similarly to ColorSync—color management software devel- oped by Apple. QMS Q automatic color correction accepts source (monitor) and destination...
  • Page 116 -. -;,  * The magicolor 6100 ships with built-in profiles for matching common RGB types, such as sRGB, Trinitron, Prepress, and Apple. Press profiles such as SWOP, Eurocolor, and Commercial are also included for simulating press output, or you have the option of creating your own custom RGB Source profile with the Colorific software.
  • Page 117 None (no simulation but limits the total area coverage) Depending on your color matching needs, custom ICC profiles can be downloaded to the magicolor 6100. You will need to use the CrownAdmin software provided on the QMS Software Utilities CD-ROM. Refer to the CrownAdmin or printer driver’s online help.
  • Page 118 » printer’s default CRD can be changed through the Macintosh and Windows drivers or, if your application requires you to use a non-QMS driver, you can change the CRD at the printer’s control panel (Administration/Emulations/PostScript/Color Rendering menu). See chapter 2, “Printer Configuration,” of the Reference manual for information on using the control panel.
  • Page 119 An Apple ColorSync/ICC device profile A Windows ICM device profile Instructions for installation and use are included on the QMS Software Utilities CD-ROM or on the supplemental color disk provided with the printer. Here is a list of some applications that support ICC profiles:...
  • Page 120 -. -;,  *  %H*. !* Another method of color matching supported by the magicolor 6100 via QMS Q COLOR technology is PANTONE. PANTONE, a standard color system within the graphic arts and prepress industry, specifies hundreds of spot colors, each identified by a unique number.
  • Page 121 Once Color Encore is installed, users simply print a target page from the software application and measure the page with the densitometer. The measurement results are used by the software application to return the magicolor 6100’s primary toner den- sities to factory levels.
  • Page 122 5*   F  G The magicolor 6100 offers Agfa’s Balanced Screening (ABS) as the default choice for halftone settings. Agfa’s balanced screening technology is based on the same princi- ples as traditional graphic arts screening using rotated angles and dots to produce open-centered rosettes.
  • Page 123 Open or create the file you want to print. From the File menu, choose Print Setup or Print. In the Print Setup dialog box make sure magicolor 6100 is selected, then choose the Options or Properties button. On the Job tab (Windows 95) or Paper tab (Windows 98) you will be pre-...
  • Page 124 » Note: For the Windows 95/98 QMS Advanced Level 2 driver, Automatic Color Control is the default setting in the driver. If you print using the default driver settings, both printer-resident ICC color matching and CRD color matching will be enabled. Select Automatic Color Control for color matching with Colorific software.

  • Page 125: Host-Based Color Matching

     2&  4 / */*.  If you want to utilize the magicolor 6100’s built-in ICC color matching, be sure that this is turned on. By default this setting is already on. Listed below are the user- selectable settings when you click on the Configure button next to Use Internal ICC Color Matching.
  • Page 126 6100. 4 ,2*.  Another selectable option for the magicolor 6100’s built-in color matching is CRD Color Matching. By default this setting is already on. Listed below are the user- selectable settings when you click on the Configure button next to Use CRD Color Matching.
  • Page 127 There are two color models the user can select from: Color Monochrome Color is the default setting for the magicolor 6100 and allows, as the name implies, full color printing. The Monochrome setting allows 8-bit black and white printing. *,  2  From the tree structure, you will be able to select a CRD.
  • Page 128 RGB Source profile with the Colorific software that was included with your magicolor 6100. Please see the Colorific read me file located on the QMS Software Utilities CD-ROM for more details on how to create and load a customer RGB Source profile.
  • Page 129 Help button. Also, some applications (like PageMaker and Ventura Publisher) specify color outside the Windows driver, in which case the color settings in the QMS Advanced Level 2 Windows driver are ignored. Choose the media type you’re using.
  • Page 130  *. 5.   You will find that the magicolor 6100 provides an array of robust color matching options that allows the user to custom tailor a specific color matching setup for his or her particular needs. Below is the list of color matching options available for Macintosh.
  • Page 131 In the Printer Profile: pop-up menu, you will need to select magicolor 6100 from the list of printers. If you do not see the magicolor 6100 listed, then you do not have the ICC profiles installed correctly. With System 8.1, the ICC profiles are stored in the System Folder inside a folder titled, “ColorSync...
  • Page 132 To invoke the printer resident color matching you will need to perform the following steps: Make sure you've installed the magicolor 6100 PPD and you have the magicolor 6100 ICC profiles installed correctly on your Macintosh. If you have not, locate the QMS Software Utilities CD-ROM that shipped with you printer and install these first.
  • Page 133 In the Printer Profile: pop-up menu, you will need to select magicolor 6100 from the list of printers. If you do not see the magicolor 6100 listed, you do not have the ICC profiles installed correctly. With System 8.1, the ICC pro- files are stored in the System Folder within a folder titled ColorSync Pro- files.
  • Page 134 Listed below are the steps for downloading a custom ICC profile to the magicolor 6100 printer. Your magicolor 6100 must be an EX model or a magicolor 6100 that has an internal hard drive. You can not download profiles to external hard drives.
  • Page 135 » Note: If you do not rename your files correctly, the magicolor 6100 PPDs can not select the custom profiles. However, you will still be able to download the profiles and use them as a default setting for the RGB Source and Simulation for ICC Color Matching.
  • Page 136 Color tab by selecting Configure for ICC Color Matching or selecting Document Defaults in the QMS Windows NT driver. Note: You can only download one custom profile at a time to the magicolor 6100. » After each download of a custom ICC profile, be sure to send the SProfile.ps file to ensure that the new custom profile is available for use or restart the magicolor 6100.

  • Page 137: Automatic Jam Recovery

     +  "!*   /  111 “Automatic Jam Recovery” on page 5-3 “Preventing Media Jams” on page 5-3 “Understanding the Media Path” on page 5-5 “Understanding Media Jam Status Messages” on page 5-7 “Removing Media Jams” on page 5-7 “Installation Troubleshooting” on page 5-14 “Status and Service Messages”...
  • Page 138 “Testing PC-Printer Communication” on page 5-29 “Testing Macintosh-Printer Communication” on page 5-37 “Printer Problem Checklist” on page 5-37 “OPC Belt Cartridge Problems” on page 5-39 “Control Panel Problems” on page 5-39 “Windows Driver Problems” on page 5-42 “CrownNet Problems” on page 5-42 “Output Problems”...
  • Page 139 "  +, &  The magicolor 6100 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
  • Page 140  &  .  + If you have problems with double feeding, remove the media from the cassette and fan the sheets. They may be sticking together. » Note: Do not fan transparencies since this causes static. Remove transparencies from the output tray immediately to avoid static buildup. Do not allow the output tray to overfill.
  • Page 141 4     .   4    .   Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer. The media is picked from the cas- sette, passed under the transfer drum, passed through the fuser, and delivered via the paper exit unit to the media exit tray, which is the top of the printer.
  • Page 142 4     .   Access to the media path, in case of a media jam is through the duplexer’s and the printer’s rear covers. 3 4 :            3)            )0       » Note: Since several sheets are cycling through the printer/duplexer at the same time, recovering from a media jam may require the removal of more than one sheet.

  • Page 143: Misfeed Jams

    4  .  +  " .  4  . +  "  .  When a jam occurs, the message window on the control panel displays one of four messages: Misfeed Jam , Inner Jam , Outer Jam , Drum Jam, or Duplex Jam . Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media.
  • Page 144 , &.  + If, after clearing the media jam, the jam message in the control panel window persists, open and close the printer’s top cover. This should clear the jam message. . 5 + Remove the media cassette(s). Pull out the jammed media. Ensure that the media is lying flat in the cassette(s) and that it doesn’t exceed the media limit mark.
  • Page 145 , &.  + Remove the jammed media by pulling it toward you. Close the printer’s rear cover. If there still is a jam message, open the printer’s top cover. Pull the top latch to release the top cover. Remove the jammed media by pulling it toward you.
  • Page 146 , &.  + If you cannot reach the media from the top of the fuser or the media will not come out easily, open the fuser roller pressure release levers (one at each end of the fuser). Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s rear cover), not from the top of the...
  • Page 147 , &.  + 2"* 0 + 3 4    Open the duplexer’s top cover. Remove the jammed media. Close the duplexer’s top cover. If there still is a jam message, open the    * duplexer’s lower cover.    Remove the jammed media by pulling it * toward you.
  • Page 148 , &.  + 10 Open the printer’s top cover. Pull the top latch to release the top cover. 11 Remove the jammed media by pulling it toward you. 12 If the media doesn’t come out easily, open the fuser roller pres-    sure release levers (one at each        ...
  • Page 149 , &.  + 13 Open the printer’s rear cover (accessible with the duplexer’s lower cover and paper guide open) and remove the jammed media by pulling it from the bot- tom of the fuser, not from the top of the fuser. Caution: Be careful not to touch the transfer drum while removing jammed media.

  • Page 150: Status And Service Messages

    If you’ve followed all of the instructions in this chapter and still have problems you can’t solve, see appendix A, “QMS Customer Support,” for information on getting help.  "  & .  Status and service messages are displayed in the control panel message window.

  • Page 151: Cleaning Schedule

    Statistics menu or the printer web page. The consumable usage Contact Service or a 240K PM SERVICE information indicates that QMS-authorized 240,000 pages have been service provider for printed since the last time the preventive 240K PM Service counter was maintenance.
  • Page 152  "  &  .  This status message... means... Do this... The accounting option No action needed. ACC DISABLED selected is now in effect. The accounting option No action needed. ACC ENABLED selected is now in effect. The Job Accounting File is See ACC x FILE ACC FILE 95% FULL ACC FILE 90% FULL 80, 85, 90, or 95% full.
  • Page 153  "  &  .  This status message... means... Do this... The OPC belt cartridge is Ensure that an OPC BELT CARTRIDGE MIS-INSTALLED either missing or incorrectly belt cartridge is installed. correctly installed. The Cancel key has been Press Select for all CANCEL ALL JOBS pressed, and one or more of jobs with a printing, the print jobs in the print...
  • Page 154  "  &  .  This status message... means... Do this... CREATING XXXXXXXXXXXX The specified accounting file Wait. No other action FILE, PLEASE WAIT is created when accounting is needed. enabled and the files are not in existence or these files are created following a Reset Accounting ( XXXXXXXXXXXX represents the Job Accounting or Paper...
  • Page 155  "  &  .  This status message... means... Do this... The printer is in energy saver No action needed. ENERGY SAVER mode to reduce power When a print job is comsumption during periods received, the printer of inactivity. returns to normal power within 90 seconds.
  • Page 156  "  &  .  This status message... means... Do this... The oil bottle for the fuser unit If you have a new FUSER OIL LOW is running low. fuser oil bottle on hand, you may want to install it now. If you don’t, order one now.
  • Page 157 A printer hardware error has Reboot printer. If NO PRNTREQ ERROR occured. message continues to appear, contact your service provider or Support. See appendix A, “QMS Customer Support,” for support telephone numbers. $  + "!*  ...
  • Page 158 Wait. No action OPTIMIZING PRINT QUALITY 100 2-sided pages) of a needed. continuous print run of plain paper, the magicolor 6100 automatically pauses for 3 minutes to cool down the engine. This occurs for monochrome or color printing. After this initial...
  • Page 159  "  &  .  This status message... means... Do this... The media has exceeded the Remove the media OUTPUT BIN FULL limit (such as over 250 sheets from the output bin. of 20 lb [75 g/m²] bond) in the output bin. A media jam has been Locate and remove OUTPUT BIN JAM detected between the fuser...
  • Page 160 Do this... The fuser needs replacing. Have printer serviced. REPLACE FUSER Contact your local vendor or see appendix A, “QMS Customer Support,” for a listing of support sources. The fuser cleaning roller Replace fuser REPLACE FUSER CLEANER needs replacing.
  • Page 161  "  &  .  This status message... means... Do this... The printer is warming up. Wait. No other action WARMING UP needed. The printer is on line. ( x No action needed. x ACTIVE JOBS identifies the number of jobs in process.) The x (color) toner cartridge Replace the toner x TONER EMPTY...

  • Page 162: Service Messages

    CALL FOR SERVICE C3 NVRAM ERROR the item indicated in the service CALL FOR SERVICE C4 ENG CTRLR HW message. Correction of these errors is performed by QMS- CALL FOR SERVICE C7 TIMING CLOCK qualified service personnel only. CALL FOR SERVICE D1 Y CLUTCH Contact your local vendor.
  • Page 163  "  &  .  This service message... Means... See the information on the CALL FOR SERVICE F4 FUSER FAN previous page. CALL FOR SERVICE F5 CHRG HV UNIT CALL FOR SERVICE H0 FUSER THERM CALL FOR SERVICE H2 FUSER TEMP 2 CALL FOR SERVICE H3 FUSER TEMP 3 CALL FOR SERVICE H4 FUSER TEMP 4 CALL FOR SERVICE L1 BEAM DETECTR CALL FOR SERVICE L2 SCANNER MOTR...
  • Page 164 B6;%  ;% B6;% ;%  The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description Error Description Code Code Not enough memory for job. Not enough memory for job. Too many transformations.
  • Page 165    "    "  To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer.      (* To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵...
  • Page 166    "  If your printer’s network connection is working correctly, your screen will display information similar to the following: If your printer isn’t detected on the network, which is usually caused by bad cabling or connectors, your screen will display information similar to the following: '      ...
  • Page 167    "  If you have the printer’s IP address set incorrectly, then your screen will display information similar to the following: If you are running a UNIX workstation: Open a window on your UNIX workstation. In the window, type ping ipaddress ↵ (for example, ping 161.33.131.62 ↵...
  • Page 168 The ftp> prompt returns when the file has finished. The information displayed will look similar to the following: If a page prints out, then you are communicating correctly. If not, contact Support (see appendix A, “QMS Customer Support,” for support service information). '$      ...
  • Page 169    "  At the ftp> prompt, end the ftp session by typing quit↵ ** *"  To send the PRINTEST.PS file (you just created) to the printer, type copy /b printest.ps lpt#↵ where # is the port number (1 to 3). » Note: If the computer has more than one parallel port, they’re probably labeled.
  • Page 170      If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC.
  • Page 171    "  Press this key... to... The message window reads... Online/Offline Turn off the Ready indicator and IDLE enable printer configuration. Menu Access the configuration menu. CONFIGURATION OPERATOR CONTROL Next Advance to the Administration menu. CONFIGURATION ADMINISTRATION Select Access the Administration menu. ADMINISTRATION COMMUNICATIONS Select...
  • Page 172    "  Press this key... to... The message window reads... Online/Offline Access the Save Changes option. SAVE CHANGES? Next Advance to the Yes option. SAVE CHANGES? Select Save changes. IDLE Online/Offline Put the printer back on line (the Ready IDLE indicator lights).
  • Page 173  !*  *  This section contains a list of possible printer problems and solutions. Be sure you’ve followed the steps in the magicolor 6100 Installation Guide . If there is no status message in the control panel message window, use the following...
  • Page 174  !*   * Is the power cord plugged securely into both the power outlet and the printer? Check the power cord connection. Is the printer power switch in the On position (pushed in)? Is the power outlet working? Does the line voltage from the power outlet match the printer’s power requirements? See appendix B, “Technical Specifications,”...
  • Page 175 See chapter 2, “Printer Configuration,” in the Reference manual. If you still cannot identify the problem, contact your QMS vendor. Is the printer printing codes or not printing at all when in ESP mode? Reconfigure the port to the specific printer emulation of the file you are trying to print.
  • Page 176 On a LocalTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer. If neither of these is the problem, place a service call to your QMS vendor.  &   "  >...
  • Page 177 If you still have not solved the problem, call the Support toll free at (877) 778-2687 or browse our support website at: http://www.qms.com/support/. See appendix A, “QMS Customer Support,” for further information.  +.     If a media jam message stays on, open the printer and clear the jam.
  • Page 178 PC, see “Notes on Installing Printer Description Files” in the Connecting Your QMS Print System manual. 8 !*  If you have trouble installing and setting up your QMS CrownNet interface, check the following: If the printer requires a network interface card, is it correctly installed in the...
  • Page 179 8 !*  Is the printer connected to the network? Is the printer plugged in, turned on, and correctly configured? Do the printer startup and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled? Are all printer and protocol addresses configured correctly? The best method for solving CrownNet problems is to print a configuration page.
  • Page 180 8 !*  If packets transmitted is 0, then there may be an issue with the network card or printer. If both values are greater than zero, proceed. If either are zero, then you are not connected to the network, and won't be able to print.
  • Page 181 " " !*  " " !*  0=$0$ 4&*!*  ,    The amount of RAM installed in your printer governs which resolutions can be used with each media size. Media Size 600x600 1200x1200 Mono 4-Color Duplex Mono 4-Color Duplex Basic/Full Speed Basic/Full Speed B5 (ISO) 64 MB 64 MB 64/96 MB 64 MB...
  • Page 182  "  After 200 1-sided pages or 100 2-sided pages of a continuous print run of plain paper, the magicolor 6100 automatically pauses for 3 minutes to cool down the engine. This occurs for monochrome or color printing. After this initial cooldown pause, the printer automatically resumes its printing. From that point forward while doing continuous printing, the 3-minute cooldown pause occurs every 50 pages until the continuous printing stops.
  • Page 183 2"* 0 !*  2"* 0 !*  6  * Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed if the optional duplexer is installed. For heavier weights, manual duplexing is recom- mended. 12"x18" (304.8x457.2 mm) and 13"x18" (330.2x457.2 mm) media cannot be auto duplexed.
  • Page 184  -"*  !*  10 If you turned the printer off, ensure that you have turned the printer on again and waited for it to warm up.  -"* !*   Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions.
  • Page 185 / 2 5  / 2 5  The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your local vendor. See the next section in this chapter, “Placing a Service Call.”...
  • Page 186 / 2 5  *" ; *   " One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. *  =BA * Check that the printer is on a hard, level surface. Reinstall the OPC belt cartridge.
  • Page 187 / 2 5  / "55  6* ("  If there is insufficient gloss of the printed image, Check the fuser oil condition. If there is insufficient fusing and the image comes off when the printed image is rubbed, Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the Thick Stock mode.
  • Page 188 / 2 5  . /  % If the edge of an image is missing or optical density declines Check the toner cartridge in question, and install new one, if necessary. Check the OPC belt cartridge, and install new one, if necessary. .0 */ =*D =*.     If mixing of colors occurs in the printed image: Ensure that the printer’s front cover is closed.
  • Page 189 / 2 5    If spots appear on the printed image: Check the surface of the OPC belt, gently clean up the foreign particle using a soft, dry cloth, and replace the OPC belt if necessary. 2 Install new toner cartridges. '  + "!*  ...
  • Page 190 / 2 5  ; Remove the toner cartridges and gently rock them horizontally five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the thick stock mode.
  • Page 191 / 2 5  4 &  2   Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. Install new toner cartridges. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. D  *   The laser lens may be dirty. Clean the lens as described in chapter 2, “Every Day Operations and Printer Care.”...
  • Page 192 If you’ve determined your printer needs to be examined by an authorized service technician, contact an authorized service provider for work inside the US, or one of the QMS international offices for work outside of the US. (National and international contacts are listed in appendix A, “QMS Customer Support.” )

  • Page 193: Remove Cables And Cassette(S)

    ,     /  111 “Remove Cables and Cassette(s)” on page 6-3 “Remove the Toner Cartridges” on page 6-3 “Remove the OPC Belt Cartridge” on page 6-3 “Prepare the Fuser Unit” on page 6-5 “Change the Waste Toner Pack” on page 6-8 “Remove the Lower Feeder Unit” on page 6-11 “Repack the Printer”...

  • Page 194: Prepare The Fuser Unit

    These supplies must be replaced prior to re-shipping the printer. If you need replacement packaging, in the US call QMS Spares at 1 (334) 633-4300 x 2530 and request catalog number 2600439-500. If you need to return the printer for...
  • Page 195 , & !*   F G , & !*  F G Turn off the printer. Remove the power cable and all interface cables. Remove the media cassette(s) from the printer. , &       Open the printer’s front and top covers. Leave them open during the entire repacking procedure. Remove the four toner cartridges, attach the protective shields over their magnetic rollers, and store them in their original packaging.
  • Page 196 , &    *    With the printer’s front and top covers open, rotate up the lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. Replace the protective sheet around the OPC belt cartridge. Repack the OPC belt cartridge in its original shipping box.
  • Page 197     ("  4     (" 4   WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren.
  • Page 198     ("  4 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. Use the fuser oil remover syringe that came with your printer or an eye- dropper to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations.
  • Page 199     ("  4 Remove the cleaning roller. Store the cleaning roller in its original shipping bag. » Note: If you’re returning the printer for service, you don’t need to return the cleaning roller. 10 Pull the two tension release levers toward the front of the printer until they lock into place.
  • Page 200    :       :   With the printer’s front cover open, remove the waste toner pack from the printer. 1    . Use the label on the side of the waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area.
  • Page 201 , &   2"* 0  4 , &   2"* 0 4 » Note: If you don’t have a duplexer unit installed, skip to the next section. Remove the left plastic side cover from the lower feeder unit. » Note: If you have two lower feeder units installed, remove the left plastic side cover from the top lower feeder unit only.
  • Page 202 , &   2"* 0  4 Open the duplexer top cover and loosen  )0   the two thumbscrews until the duplexer 3 4  moves freely away from the rear of    the printer.     Lift duplexer up and away from rear * 4   of printer. Repack the duplexer unit in its original shipping carton for storage or shipment.
  • Page 203 , &   ;8  (  4 , &   ;8 (  4 » Note: If you don’t have a lower feeder unit installed, skip to the next section. Remove the plastic side covers from the sides of the lower feeder unit. » Note: If you have two lower feeder units installed, remove the plastic side covers from the top lower feeder unit only.
  • Page 204 , &   ;8  (  4 Remove the media cassette from the printer, and then rotate the metal coupler arm toward the front of the printer. With the help of another person, lift the printer by its carrying grips from the lower feeder unit, and place the printer on a table. WARNING! Your printer weighs approximately 119 lbs (54 kg) without consumables.
  • Page 205 Contact your local dealer for banding and buckling supplies. » Note: If you need replacement packaging, in the US call QMS Spares at 1 (334) 633-4300 x 2530 and request catalog number 2600439-500. ' ,    ...

  • Page 207: Sources Of Support

    -. "   " /   0111 “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4...

  • Page 208: Your Vendor

    In this case, the application manufacturer is the best source of help. /   : ! You can view the QMS home page at http://www.qms.com. The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS. The QMS ftp resource is ftp.qms.com.

  • Page 209: Internet

    Fax—Fax questions to (303) 939-2398 Attention: QMS Support (US). Provide the same information as listed above, and indicate whether you would like a faxed or a phoned reply. For all other countries, refer to “QMS World-wide Offices” on page A-4.

  • Page 210: Support

    Email info@qms.com Internet http://www.qms.com/usa.html Product Registration http://www.qms.com/support/prodreg/ Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Font & Form Center 1 (334) 634-4FONT Latin America and American Samoa...
  • Page 211 Spare Parts Ordering and Information 1 (334) 633-4300 x2530 8:00 am–5:00 pm Central Time Email service@qms.com Internet http://www.qms.com/service, then click on Place A Call http://www.qms.com/service, then click on Custom Service Quote Technical Support 1 (303) 939-2398 Attention: QMS Support 1 (877) 778-2687 7:00 am–7:00 pm...
  • Page 212 -. :*8  55 -. %.% -.   QMS Building 44 Hampden Road China, Hong Kong, Artarmon New South Wales 2064 India, Korea, Malysia, Australia Philippines, Singapore, Telephone (+61) 2-9884 9966 Sri Lanka, Taiwan, (+61) 2-9884 9977 Thailand Internet http://www.qms-asia.com Helpdesk Email info@qms-asia.com Internet http://www.qms.com/support...
  • Page 213 (+49) 89 63 02 67 0 (+49) 89 63 02 67 67 Internet http://www.qms-gmbh.de Helpdesk Email helpdesk@qms.nl Internet http://www.qms-gmbh.de, then click on Technischer Support +31 30 2412517 Telephone, Germany and Austria +800 76778776 8:30 am–5:00 pm -. / * Via della Repubblica 56...
  • Page 214 Sweden and Denmark Telephone (+46) 8–600 01 30 (+46) 8–600 01 33 Internet http://www.qmsnordic.se Helpdesk Email info@qmsnordic.se Internet http://www.qms.com/support    Zonnebloem Building 18 Constantia Square 138 16th Road Midrand South Africa Telephone (+27) 11–807 6957 (+27) 11–807 6960 Internet http://www.qms.nl...
  • Page 215 / 0 AppleTalk Testing communication 5-37 Acc already disabled message 5-15 Assistance, text box 3-43 Acc already enabled message 5-15 Automatic Color Control 4-11, 4-17 Acc disabled message 5-16 Acc enabled message 5-16 Acc file x% full message 5-16 Acc files got removed message 5-16 Back panel open message 5-23 Acc paper file full message 5-16 Belt cartridge...

  • Page 216: Color Calibration

    Color 4-3 Colorific 4-9 Cable Color Calibration 4-8 Removing 6-3 Color Control Cancel all jobs message 5-17 Color matching with PostScript Level 2 4-5 Cancel job message 5-17 Color Matching 3-31 Cancel key 1-12, 3-14 Color matching 3-26 Cancelling a Print Job 3-15 Color Matching for Macintosh 4-18 Cancelling all Print Jobs 3-15 Color Matching for Microsoft Windows 3.1 4-16...
  • Page 217 CrownNet Emulation Temporary 3-32 Troubleshooting 5-42 Emulation timeout 3-33 Custom Halftone Settings 4-14 Emulations 3-30 Customer support, QMS A-2 End job message 5-18 End job? message 5-24 Ending a Print Job 3-15 Dark image 5-53 Ending a print job 3-14...
  • Page 218 Framebuffer 3-31 Printer setting 3-28 Fuser misinstalled message 5-19 Timeouts 3-33 Fuser oil HP Storage Pool 3-32 Draining 6-6 Removing 6-5 Fuser oil bottle ICC Color Matching 4-15 Removing 6-5 ICC PCL Source 3-26 Fuser oil empty message 5-19 ICC PCL source 3-26 Fuser oil low message 5-20 ICC RGB Source 4-16 Fuser unit...
  • Page 219 Jams Duplexer 5-11 Macintosh Locating 5-7 Testing communication 5-37 Media path 5-5 magicolor 6100 Answer Base A-2 Message stays on 5-41 Maintenance Messages 5-7 Laser lens 2-33 Preventing 5-3 Ozone filter 2-26 Removing 5-7 Paper exit rollers 2-36 Status messages 5-7...
  • Page 220 Paper guide 2-36 Paper jam Next key 1-12 See Jams Number of Pages, job 3-35 Parallel Number of Paper Trays 3-29 Testing communication 5-29 Parallel IF 3-29 Parallel port 5-29 Pass, definition 2-40 OHP film 2-13 Path, media 5-5 Oil bottle Pause See Fuser oil bottle Cooldown 5-46...

  • Page 221: Qms World-Wide Offices

    Name, assigning 3-19 Problem checklist 5-37 rear cover 2-29 World-wide offices A-4 Replacement packaging 6-2, 6-13 QMS Advanced Level 2 Color Matching 4-21 Resets 5-41 QMS ColorDepth Screening Technology 4-9 Setting, hotlink 3-28 QMS Corporate URL, text box 3-43 Web page, setting up 3-19 QMS, Inc.

  • Page 222: Standard Product Documentation

    Return Merchandise Authorization Number 6-2 Acc enabled 5-16 Returning, printer 6-2 Acc file x% full 5-16 RGB Source 4-13 Acc files got removed 5-16 RGB Source Choices 4-4 Acc paper file full 5-16 RMA number 6-2 Adjust x bin 5-16 Back panel open 5-23 Belt cartridge misinstalled 5-17 Bin jam 5-20...

  • Page 223: Typographic Conventions

    Jam message stays on 5-41 System Use 3-32 Kanji 5-47 Print quality 5-48 Printer problem checklist 5-37 Printer resets 5-41 Technical support, QMS A-3 Service call, placing 5-56 Test print Windows driver 5-42 Status message 5-24 T-shirt transfer media 2-12...
  • Page 224 Weight 6-12 White lines 5-55 Windows driver Troubleshooting 5-42 x Active jobs message 5-25       —/ 0...

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