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QMS 4525 System User's Manual

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QMS 4525 Print
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System User's Guide
1800265-001D

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Summary of Contents for QMS QMS 4525

  • Page 1 QMS 4525 Print ® System User’s Guide 1800265-001D...

  • Page 2: Proprietary Statement

    Xerox Cor poration. Proprietary Statement The digitally encoded software included with the QMS 4525 Pr int System pr inter is Copyrighted © 1994 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any for m or in any manner or on any media, in whole or in part, without the express wr itten per mission of QM S, Inc.

  • Page 3: Table Of Contents

    Contents Introduction About This Manual ... 1-2 Contents 1-2 Typographic Conventions 1-4 About the Documentation ... 1-5 About the Printer Introduction ...2-2 Printer Features ... 2-3 Controlling and Configuring the Printer ... 2-12...
  • Page 4 Introduction ... 4-2 Turning the Printer On ... 4-2 Turning the Printer Off ... 4-3 Dew Prevention Switch 4-3 Loading Paper ... 4-4 Refilling Toner ... 4-9 Adjusting the Paper Size Switch ... 4-12 QMS 4525 Print System User'’s Guide...
  • Page 5 Emptying Output Bins ... 4-16 Printing Your Files Introduction ...5-2 Printing Your Files ... 5-2 QMS Document Option Commands (DOC) 5-2 Printer Job Spooling ... 5-3 Feeding Paper ... 5-3 Selecting an Input Bin 5-4 Selecting Paper by Size 5-6 Manual Feed 5-7...
  • Page 6 Duplex Unit Paper Jams 6-5 When You Have Finished 6-7 Output Path Paper Jams 6-8 When You Have Finished 6-11 Printer Fails to Print ... 6-11 Control Panel Status Messages ... 6-12 Power-Up Status Messages 6-12 QMS 4525 Print System User'’s Guide...
  • Page 7 Error Messages 6-22 Problem Checklist ... 6-22 Apple Macintosh Checklist 6-24 IBM PC Compatible Computer Checklist 6-24 Other Common Printer Problems ... 6-25 No Start-up Page 6-25 Not All Pages Print 6-25 Media Jam Message Stays On 6-25 Netware Banner Page Job Does Not Print 6-26 Preventing Inaccurate Bin Level Readings ...
  • Page 8 C Manual Notices Manual Notice ...C-2 FCC Compliance ...C-2 Laser Safety ...C-3 International Notices ...C-3 Canadian Users C-3 Vfg 1046/1984 Conformity Statement C-4 Bescheininigung des Herstellers/Importeurs C-4 Declaration of Manufacturer/Importer C-4 Electronics Emissions C-4 Colophon ...C-5 QMS 4525 Print System User'’s Guide...
  • Page 9 Glossary Index Contents...
  • Page 10 QMS 4525 Print System User'’s Guide...

  • Page 11: Introduction

    Introduction In This Chapter . . . Overview of the manual Typographic conventions About the documentation Printer introduction...

  • Page 12: About This Manual

    About This Manual About This Manual This manual provides information on how to operate and maintain your QMS 4525 Print System. Use the following summary, the table of contents, and the index to locate the information you need. Contents Chapter 1 — Introduction Introduces the QMS 4525 Print System, gives an overview of this manual, lists the manual’s typographic conventions, and...
  • Page 13 Chapter 6 — Troubleshooting Describes how to clear paper jams, explains what to do when the printer fails to print, and gives information on how to prevent paper jams. Lists control panel messages, and describes how to reset the printer and how to correct print quality problems.

  • Page 14: Typographic Conventions

    PostScript operators and CCITT, DOS, DOC, VMS and UNIX commands. Variable information in text and command variables. File and utility names. Press the Enter key (PC) or Return key (Macintosh). QMS 4525 Print System User’'s Guide...

  • Page 15: About The Documentation

    QMS Crown Remote Console User’s Guide Refer to this manual for information on how to use a console to configure the printer. The QMS 4525 supports one local RS-232C console and up to eight remote consoles through Telnet or DEC- net (using PS Executive Series Utilities for VMS).
  • Page 16 QMS Crown Network Notes Refer to this manual for tips on using your QMS 4525 printer on a network connected via a serial or parallel interface. It discusses 3Com 3+Open, Banyan VINES, LAN Manager-based LANs, Novell NetWare, TCP/IP, UNIX, and VMS/DECnet.

  • Page 17: About The Printer

    About the Printer In This Chapter . . . Printer features Controlling and configuring the printer QMS Document Option Commands Crown Multitasking...

  • Page 18: Introduction

    Introduction Introduction The QMS 4525 Print System offers a unique combination of 45 ppm printing speed, high-performance processing, extensive network/host connectivity options, innovative network features, and flexible paper handling features. Your printer can interface with most mainframes and minicomputers, plus any IBM PC or compatible and any Macin- tosh.

  • Page 19: Printer Features

    The following are the major features of your printer. PostScript Level 1 and Level 2 Compatibility The QMS 4525 printer provides PostScript Level 1 and Level 2 page description capabilities via QMS-developed emulations that are com- patible with Adobe's PostScript Level 1 and Level 2 languages while providing additional capabilities.
  • Page 20 Printer Features The PostScript typefaces that are resident on your QMS 4525 Print System are listed on the advanced status page. See chapter 5, “Print- ing Your Files,” for information on choosing and printing the advanced status page. Detailed Job Accounting...
  • Page 21 —Printer Job Language (PJL) is not supported. Resident PCL Fonts The PCL 5 fonts that are resident on your QMS 4525 Print Sys- tem are listed on the advanced status page. See chapter 5, “Printing Your Files,” for information on choosing and printing the advanced status page.
  • Page 22 System Administrator's Guide . For information about the emula- tion, refer to the QMS HP PCL 5 Emulation Technical Reference manual. imPRESS Page Description Language The QMS 4525 fully supports the imPRESS page description lan- guage, including the following features: Math-8 Microsoft Publishing...
  • Page 23 Lineprinter Emulation The Lineprinter emulation prints simple byte-oriented line printer files. A byte-oriented line printer handles jobs consisting of a series of bytes where lines are delimited by carriage return and line feed char- acters as opposed to a mainframe record-oriented line printer where each record begins with a printer carriage control character.
  • Page 24 Software Loadable System Upgrades Software upgrades for your QMS 4525 Print System are user install- able. This makes it easier for you to keep up with the latest software changes, and you can reload the system software onto the printer’s hard disk.

  • Page 25: Qms Crown Technology

    RISC-Based Controller The QMS 4525 Print System delivers 45 simplex pages per minute (ppm) of 300 dots per inch (dpi) letter/A4 output using an R3000 RISC-based processor. 32 MB of Resident RAM Your printer comes standard with 32 MB of resident RAM (Random Access Memory).

  • Page 26: Printer Options

    Internal Hard Disk Support Your printer comes standard with an internal 344 MB hard disk and a 1.44 MB floppy disk drive (MS-DOS compatible). Disk Caching...
  • Page 27 Refer to the System Administrator's Guide for more information. Dual I/O Slots The QMS 4525 Print System has dual I/O slots to support two dif- ferent network interfaces such as Token-Ring, Ethernet, and IBM 3270A and 5250 for Coax and Twinax.

  • Page 28: Controlling And Configuring The Printer

    PS Executive Series Utilities Convenient Control Panel Operation The printer control panel allows you to configure the printer to your specific printing needs. The printer also uses the control panel to communicate with you by providing messages about its status, includ- ing any conditions that require your attention.
  • Page 29 When the printer is on line and idle (ready to accept a print job), this is what the control panel looks like. IDLE Control Panel Keys These are the keys that are functional when the printer is on line: Symbol...
  • Page 30 Cancels all jobs that are currently being processed or printed, or sends an end-of-job indicator to a print job waiting for incoming data. Print jobs that are spooled begin printing after current jobs are cancelled or ended. QMS 4525 Print System User's Guide...
  • Page 31 When the printer is off line, these keys are functional: Symbol Key Name Enter Clear Back Previous About the Printer Controlling and Configuring the Printer Function Works as an Enter key when selecting configuration options or when you are entering data in the configuration menus.
  • Page 32 Moves the cursor right one character position. Use this key and the Left key when entering a string in response to a configuration question. A..Z Cycles through the characters A to Z when you are entering data. QMS 4525 Print System User's Guide...
  • Page 33 !, @, #, $), when you are entering data. Intended to be used only by the QMS Service Engineer and is not described in this manual. Exits from the Configuration menu and toggles the printer between off line and on line. 2-17...

  • Page 34: Changing Configuration Settings

    Printer Changing Configuration Settings Once the printer is off line, you can enter the Configuration menu by pressing the Back key. The Configuration menu displays as two fields of text. The first field is the current menu, and the second field is the current item in the current menu.

  • Page 35: Local And Remote Consoles

    Local and Remote Consoles The QMS 4525 Print System allows you to connect a local console directly to an RS-232C console port on the printer, and multiple remote consoles via TCP/IP Telnet. Remote consoles behave simi- larly to the local console (and control panel) as far as the information displayed and available console commands are concerned.

  • Page 36: Ps Executive Series Utilities

    System users use the console to check the status of their print jobs, cancel print jobs, check available fonts, check the printer configuration, or print a file from the printer's hard disk. The system administrator uses the console more extensively for printer configuration and file system management.

  • Page 37: Qms Document Option Commands

    QMS Document Option Commands Your QMS 4525 printer offers a wide range of capabilities for design- ing and printing documents. However, applications and printer emula- tions (PostScript and HP PCL, for example) differ in their ability to access some of these document printing capabilities.
  • Page 38 %%IncludeFeature: emulation %%IncludeFeature: numcopies %%IncludeFeature: orientation %%IncludeFeature: output %%IncludeFeature: input %%IncludeFeature: staple %%IncludeFeature: offset Command %%IncludeFeature: expand %%IncludeFeature: scaling %%IncludeFeature: enhanced %%IncludeFeature: size %%IncludeFeature: pen %%IncludeFeature: plotter %%IncludeFeature: origin %%IncludeFeature: reverse Command %%IncludeFeature: scalablefonts QMS 4525 Print System User's Guide...
  • Page 39 LN03 Plus Emulation Function Include product identification Move the X origin Move the Y origin Print Orientation Reset override to default Set default paper size About the Printer Controlling and Configuring the Printer %%IncludeFeature: install %%IncludeFeature: remove %%IncludeFeature: removeresource %%IncludeFeature: font...

  • Page 40: Crown Multitasking

    *Session *Start New Layout Crown Multitasking The QMS 4525 features the QMS Crown multitasking printer operat- ing system. The following sections describe this architecture and the advanced features it provides. Most printers are single-task oriented: they must finish printing one page in a document before they can begin processing the next page or an entirely new print job.

  • Page 41: Compile-Ahead Technology

    Using its Crown multitasking capability, the QMS 4525 performs these activities simultaneously rather than sequentially. This is accom- plished using advanced memory management techniques such as simultaneous interfacing, input buffering, job spooling, compile-ahead technology, compressed data formats, error recovery, user-config- urable memory clients, context switching, and spooling overflow.
  • Page 42 QMS display list. If the printer is busy printing, the intermediate blocks of data are stored in printer RAM until the printer is available for printing. This process allows more efficient storage as well as concurrent com- piling, rasterizing, and printing.

  • Page 43: Emulation Sensing Processor (Esp) Technology

    On the QMS 4525, ESP automatically determines whether an incom- ing print job is in PostScript, PCL 5, imPRESS, LN03 Plus, or HP-GL printer command languages.
  • Page 44 (CPU) of time-con- suming print data transmissions. The QMS 4525 input buffers can also be configured for resident print job spooling, allowing the host to send multiple, successive jobs with- out CPU or user delays. In environments where a file server queues jobs, the file server is relieved of print jobs much faster.
  • Page 45 Script jobs and increases the number of fonts that can be downloaded to VM. Allocation of memory to this client should be increased only when the printer experiences VM errors while printing a job or downloading large numbers of fonts.

  • Page 46: Context Switching

    Spooling Overflow When a hard disk is attached to your printer, spooled print jobs can transparently spill over to the hard disk, so buffers are not limited to RAM capacity.
  • Page 47 Crown Multitasking About the Printer 2-31...

  • Page 48: Print Media

    Print Media In This Chapter . . . Print media Supported sizes and imageable areas About paper Configuring the paper bins Manual feed...

  • Page 49: Introduction

    Introduction The QMS 4525 prints on a variety of print media depending on whether you are using automatic or manual paper feed. Automatic Feed Automatic feed uses the upper and lower paper input bins in the paper compartment. You will notice later in this section that the input bins handle only paper in specific sizes and recommended weights.

  • Page 50: Media Sizes And Imageable Areas

    7.95 x 10.31 8.0 x 13.0 7.67 x 12.67 8.3 x 13.0 7.95 x 12.67 8.5 x 13.0 8.1 x 12.67 QMS 4525 Print System User's Guide Millimeters Page Size Imageable Area 216 x 279 208 x 271 216 x 356...

  • Page 51: Paper Weight And Type

    Textured paper may cause uneven results. Paper Weight and Type The printer accommodates 13 to 45 lb (50 to 170 g/m ventional copier paper is suitable for most applications. Copier paper has a smooth surface, controlled electrical properties, heat stability, and cleanliness.

  • Page 52: Automatic Paper Feed

    Automatic Paper Feed Automatic Paper Feed If you use automatic paper feed, the printer can be configured for a maximum of two paper sizes, and each paper input bin can be config- ured to accommodate one of the two paper sizes.

  • Page 53: Input Bin Paper Size Configuration

    Input Bin Paper Size Configuration Each of the two paper input bins can be configured for any one of the following paper sizes: Letter Legal Small Legal Large Quarto Commercial Foolscap Folio Manual Feed You must use the manual feed slot to print on any of the following. (Refer to appendix B, “Technical Specifications,”...

  • Page 54: Unsupported Media Types

    Drafting film Drafting paper Preprinted paper (quick-drying and heat-proof ink) 53 lb. (200 g/m Unsupported Media Types The following media is not supported: Thin offset plates such as PD200 Recycled paper Vellum ) paper QMS 4525 Print System User's Guide...

  • Page 55: Daily Operations

    Daily Operations In This Chapter . . . Turning the printer on/off Dew prevention Loading paper Refilling toner Adjusting paper size switch Using the stapler Refilling staples Emptying output bins...

  • Page 56: Introduction

    Introduction Introduction This chapter explains many of the printer operations you will do fre- quently, including turning the printer on and off, loading paper, refilling tone, adjusting the paper size switch, using and refilling the stapler, and emptying the output bins.

  • Page 57: Turning The Printer Off

    Leaving the printer turned on overnight causes unnecessary wear on the printer. You may also want to turn it off when it is not in use for several hours at a time. Use the following procedure to turn the printer...

  • Page 58: Loading Paper

    Loading Paper Loading Paper The printer has two ways of telling you to load paper in one or both input bins: When the print job requests paper which is not physically in either of the input bins, this message displays:...
  • Page 59 To load paper, use the following procedure: Note the arrows on the wrapper. They show which side of the paper should be on the bottom when it is installed in the input bin(s). Unwrap the paper, pull the stack out, and then with one hand at each end of the stack, lift and hold it in a curved posi-...
  • Page 60 Loading Paper Take off the top and bot- tom sheets. Open the paper com- partment by lifting the cover and opening the door. QMS 4525 Print System User's Guide...
  • Page 61 Press the Down button of the bin that you want to fill. Wait for the bin to lower and for the paper feed roll- ers to lift out of the way. Both input bins have an Up and a Down button on the left side of the paper compartment.
  • Page 62 The switch must be in the downward position if the paper weight is 28 to 32 lbs (105 to 120 g/m 11 Press the Up button of the refilled input bin. LOAD UPPER TRAY continues to display. XXX PAPER QMS 4525 Print System User's Guide...

  • Page 63: Refilling Toner

    If the Toner Low Action option in the Administration/Engine menu is set to Continue, the printer continues to print after the warning mes- sage begins to display. If the option is set to Stop, the printer stops printing and waits for the toner bin to be refilled.
  • Page 64 Open the left front door of the printer to gain access to the developing unit. Unlock the develop- ing unit by pulling the green handle toward you and then turning it 180° coun- terclockwise. 4-10 QMS 4525 Print System User's Guide...
  • Page 65 Grasp the metal han- dle and pull the developing unit out carefully until it stops. Notice that the toner bin comprises the upper part of the developing unit. Remove the toner bin lid. Since there will be some toner on the underside of the lid, be careful where you place it.

  • Page 66: Adjusting The Paper Size Switch

    If you load paper of different sizes in the two input bins, set the switch to the widest size. 4-12 QMS 4525 Print System User's Guide...
  • Page 67 Using the Stapler The system administrator sets the default stapling option in the Oper- ator Control menu to enable or disable stapling. Multiple copies of print jobs are stapled individually. Stapling requires the following: Staples must be loaded in the stacker/stapler. The print job must contain at least 2 sheets.
  • Page 68 Remove the retaining tape from a new roll of staples. Place the new roll in the roll holder with the leading end lying along the guide. Push the green lever to the left until the stapler clicks open. 4-14 QMS 4525 Print System User's Guide...
  • Page 69 Using your right hand, push the green lever to the right until you first feel resistance (just after the 12 o'clock position) and hold the lever there. With your left hand, feed the staples along the guide and into the stapler until staples begin to protrude slightly.
  • Page 70 Slowly push the bin back until it clicks into place. If you do not return the bin to its operating position, UPPER TRAY OUT continues to display. Properly seat the bin and press the Continue key. 4-16 LOWER TRAY OUT QMS 4525 Print System User's Guide...

  • Page 71: Printing Your Files

    Printing Your Files In This Chapter . . . Printer job spooling Feeding and selecting paper Languages and emulations Selecting printer features Printing transparencies and labels Canceling print jobs Special pages...

  • Page 72: Qms Document Option Commands (Doc)

    This chapter provides information on printing your files. Printing Your Files The QMS 4525 printer is designed to serve a number of users in net- work environments. With ESP and SIO, the printer can be directly connected via serial, parallel, AppleTalk, and optional network inter- faces, serving multiple hosts simultaneously.

  • Page 73: Feeding Paper

    3 ACTIVE JOBS Part of the printer's internal hard disk is used to increase job spooling space. Feeding Paper You can feed paper through the printer from the two paper input bins or the manual feed slot.

  • Page 74: Selecting An Input Bin

    Feeding Paper Selecting an Input Bin Your printer has two input bins for automatic feed, and one manual feed slot. The illustration below shows the locations of the input bins and the manual feed slot. Paper Compartment You must specify the paper that you want to use for your print jobs.
  • Page 75 The system administrator chooses a default paper input bin from the control panel or from a console. (See the system administrator's guide for additional information.) The printer uses paper from the default paper input bin if your file does not specify a paper size or paper input bin.

  • Page 76: Selecting Paper By Size

    (See the VMS Interface for QMS Printers manual for com- plete information about using PRINT parameters.) If you select an input bin that is empty or has been removed, the printer waits for more paper to be loaded in the input bin or for the input bin to be replaced.

  • Page 77: Manual Feed

    (See the VMS Interface for QMS Print- ers manual for complete information about using PRINT parameters.) If you use a value for size that is not loaded in the printer, but is a size for which the printer is configured, the printer stops printing until you load the specified paper size.

  • Page 78: Manual Feed Procedure

    There are several ways to do this, depending on the application and the host you are using. As soon as the printer is ready to print your job, the following message displays: INSERT MANUAL FEED...
  • Page 79 Insert one sheet into the manual feed slot. The side on which you want to print must face down. The top of the sheet (important if you use pre-printed forms) must point to the front of the printer. This means that when...

  • Page 80: Side Output Bin

    When you print from the manual feed slot, prints are sent only to the side output bin, which has a capacity of approximately 100 sheets. Selecting a Language or Emulation The QMS 4525 printer can process and print files that use the follow- ing languages or emulations: PostScript...

  • Page 81: Selecting The Default Language Or Emulation

    See the QMS Crown Document Option Com- mands manual for complete information. Using VMS Commands If you are connected to the printer through a DECnet network, you can use the VMS PRINT command parameter DATA_TYPE to select a language or emulation.

  • Page 82: Using Unix Commands

    QMS UNIX Host Software manual for complete information.) Duplex Printing The QMS 4525 can print on both sides of any supported size paper. (See the system administrator's guide for information on printing com- bination simplex and duplex jobs on letterhead paper and three-hole- punched paper.)

  • Page 83: Selecting The Default Duplexing

    Duplex Printing The illustration below shows the difference between these two types. To use tumble duplex, duplex must also be selected. Side 1 Side 2 Side 1 Side 2 Portrait Landscape DUPLEX Side 1 Side 2 Side 1 Side 2 Portrait Landscape TUMBLE DUPLEX...

  • Page 84: Using Qms Doc Commands

    Using UNIX Commands If you are connected to the printer through a UNIX host, and you have QMS UNIX host software installed, you can use the -d or the -t option to the qpr command to select duplex printing.

  • Page 85: Printing Multiple Copies

    Printing Multiple Copies The QMS 4525 printer can print up to 1000 copies of your file. (See “Collating Output,” later in this chapter, for information on how colla- tion affects multiple copies.) Selecting the Default Copies The system administrator chooses the default number of copies for all print jobs through the Configuration menu.

  • Page 86: Using Unix Commands

    Collating Output Collation is the printing of sets of multiple copies of a document in numeric order. On the QMS 4525 Print System you can specify multi- ple copies of your document in uncollated or collated order, and you can direct them to either of the optional sorter bins or to the optional...
  • Page 87 The default collation setting is used when collation is not specified first by the emulation (application or printer language), or next by the DOC collate command (this includes the network print commands). Some emulations are capable of speci- fying collation through language specific mechanisms such as the setcollate statusdict operators for level 1 or level 2.
  • Page 88 Control/Orientation option. (See the system administrator's guide for additional information.) The default orientation is used when the orientation is not specified by the printer or application language, the DOC %%IncludeFeature: orientation command, or by network print commands. 5-18 Landscape QMS 4525 Print System User's Guide Portrait...

  • Page 89: Selecting Page Orientation

    (See the VMS Interface for QMS Printers manuals for complete infor- mation.) Three-hole-punched Paper Orientation On the QMS 4525 Print System paper is inserted print-side down. The hole placement must be as shown in the illustrations below for proper image orientation for both three-hole punching and stapling because staples are placed only in the top left corner on the physical page.
  • Page 90 Normal Duplex Insert three-hole-punched paper with the holes as shown in these illustrations: With the paper loaded like this the QMS 4525 Print System correctly prints portrait and landscape simplex or normal duplex pages. 5-20 QMS 4525 Print System User's Guide...

  • Page 91: Number Up Printing

    Tumble Duplex Insert three-hole punched paper with the holes as shown in these illustrations:. With the paper loaded like this the QMS 4525 Print System correctly prints portrait and landscape simplex or tumble duplex pages. Number Up Printing Your printer has the capability to do number-up printing using QMS DOC commands.

  • Page 92: Stapling Your Print Jobs

    Commands manual for complete information on how to do number-up printing. Stapling Your Print Jobs If your printer has a stacker/stapler installed, you can staple print jobs of up to 35 sheets in the upper-left corner (portrait orientation) or the upper-right corner (landscape orientation).

  • Page 93: Offset Stacking

    “jogging” and the terms are used inter- changeably. The default jogging setting is used when stacking is not specified first by the emulation (printer or application language), or next by the DOC %%IncludeFeature: offset command (this includes the network print commands).

  • Page 94: Printing On Transparencies And Labels

    If a console command identifying a particular document is used, only that document is canceled. Using the Control Panel To cancel a print job from the control panel: Press the Cancel key. 5-24 QMS 4525 Print System User's Guide...

  • Page 95: Using A Console

    The printer start-up page prints each time the printer is turned on. The page provides the following printer information: Product name The product name, “QMS 4525,” prints in the upper-left corner of the page. Printer name The name of the printer specified with the Printer Name option of the Miscellaneous menu.

  • Page 96: Printing Special Pages

    Current configurations of the standard and optional interfaces. Release Printer firmware release date. Printer Status Page The printer status pages show the current default settings of many of the printer configuration options. There are two types of status pages: standard and advanced. Standard The standard status page contains the printer identification informa- tion only.

  • Page 97: Printing Header And Trailer Pages

    Status Page key. Printing Header and Trailer Pages The QMS 4525 printer has the ability to print header and trailer pages between files. These pages, also known as banner pages or special pages, print before the first page of your file (header) and after the last page (trailer).
  • Page 98 You may also specify an input bin for the header page paper. Your choices for bin are the same as for selecting an input bin. (See “Selecting an Input Bin,” earlier in this chapter). See the QMS Crown 5-28 QMS 4525 Print System User's Guide...
  • Page 99 Option Commands manual for complete information about using DOC commands in your files. Using VMS Commands If you are connected to the printer through a DECnet network, you can use the VMS PRINT command qualifier to print header and trailer pages.
  • Page 100 Printing Special Pages 5-30 QMS 4525 Print System User's Guide...

  • Page 101: Troubleshooting

    Troubleshooting In This Chapter . . . Paper jams Printer fails to print Preventing media jams Control panel status messages Printer problem checklist Other common printer problems Print quality problems...

  • Page 102: Introduction

    Make sure the media is installed correctly and is not folded, wrin- kled, or torn. Make sure the media is approved for use in the QMS 4525 printer. Refer to appendix B, “Technical Specifications.” Discard the top and bottom sheets of every ream. The higher glue content of these sheets can cause paper jams and image degra- dation over time.

  • Page 103: Clearing Paper Jams

    The section on clearing paper jams in the manual feed slot applies to all print media. A paper jam can occur at any of several points along the paper path. The printer paper path is comprised of three areas: Input path Duplex unit...

  • Page 104: When You Have Finished

    Clearing Paper Jams appears, there is probably a paper jam somewhere in the input sec- tion of the printer. To clear a paper jam in the paper input section Open the paper compartment. Check both paper input bins and remove any...

  • Page 105: Duplex Unit Paper Jams

    PAPER JAM DUPLEXER displays, there is probably a paper jam in one of these three areas. If your printer has a sorter, use the following procedure to check for any paper jammed in the duplex unit. Grasp the handle on the duplex unit cover, and pull down the cover.
  • Page 106 Check for any jammed paper in the return path of the duplex unit by pressing the lever below the duplex unit cover down. Remove any jammed paper. QMS 4525 Print System User's Guide...

  • Page 107: When You Have Finished

    When You Have Finished Once all jammed paper has been removed, press the Continue key on the control panel. The printer then resumes printing, starting with those jobs not properly deposited in the standard output bin when the jam occurred. You must then reprint any damaged pages.

  • Page 108: Output Path Paper Jams

    Open the hinged section of the sorter. If your printer has a 20-bin sorter, grasp the left rear corner and pull it to the left and toward you to swing it open. SORTER BIN QMS 4525 Print System User's Guide...
  • Page 109 If you have a 40-bin sorter, grasp the front left corner and pull it to the left to swing the left half open. Grasp the right front cor- ner and pull it to the right to swing the right half open.
  • Page 110 Close the sorter unit, and lock it into position. 10 Press the Continue key. Remove any pages delivered into the standard output bin. 6-10 Metal Flap QMS 4525 Print System User's Guide Sorter Flap...

  • Page 111: When You Have Finished

    You must then reprint any damaged pages. Printer Fails to Print If the printer is on but does not print when a job is sent to it, use the following procedure to identify and correct the problem. Check the control panel for an error message and correct any indicated problem.

  • Page 112: Control Panel Status Messages

    The following status messages appear when the printer is first turned Boot System Loading The Softloader is loading the system image and preparing to run it. Initializing The Softloader is initializing and running internal diagnostics. 6-12 QMS 4525 Print System User's Guide...

  • Page 113: Operational Status Messages

    INITIALIZING The system image is now running and initializing the printer. The printer is ready to go on line. QMS Softload x.x Ready to Boot The Softloader is waiting for user intervention in case you want to access Softloader functions. After a few seconds, it proceeds to load and run the system.
  • Page 114 ACTIVE JOBS Indicates that the printer is on line and that x number of jobs are in process. CANCELING JOB Indicates the Cancel key has been pressed, and that print jobs with the status of printing, interpreting, compiling, or spooled will be canceled.
  • Page 115 Indicates that the buffer speed is out of specification during scan. The printer displays this warning error and continues to print the job. ENGINE ERROR 21 Indicates that the buffer did not reset at the start of a print cycle. The printer continues to print the job. ENGINE ERROR 22 Indicates that the buffer did not give the SOP signal in time.
  • Page 116 Indicates that the delivery belt temperature is out of specification. The printer continues to print the job. ENGINE ERROR 93 Indicates that the TTF heater is faulty. The printer continues to print the job. ENGINE ERROR 94 Indicates that the feed heater is faulty. The printer continues to print the job.
  • Page 117 Indicates that the system is on line, but no jobs are in process. INPUT IDLE PRINTING Indicates that the printer is on line and printing jobs that are already in the queue; no new jobs are arriving at the communication interfaces.
  • Page 118 95% full. Remove the pages from the sorter bin currently filled and printing starts again. The printer continues depositing pages to the sorter bin until either the job is finished, or until it detects that the bin is nearing capacity.
  • Page 119 RESETTING ACCOUNTING Indicates that the Reset Accounting operation is in progress. SERVICE CALL 20 Indicates that the buffer speed is out of specification during scan. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help. SERVICE CALL 21 Indicates that the buffer did not give the SOP signal in time.
  • Page 120 SERVICE CALL 210 Indicates that the stacker lower tray didn’t reach the correct position. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help. 6-20 QMS 4525 Print System User's Guide...
  • Page 121 WAITING FOR INPUT END JOB? Indicates that the printer compiler is waiting on incoming data for the first job in the job queue. It is possible that the job did not end with an end-of-job indicator and therefore cannot end by itself. The message is displayed in case you want to use the Cancel key to cancel the job or send an end-of-job indicator.

  • Page 122: Error Messages

    Problem Checklist WARMING UP PLEASE WAIT Indicates the printer is warming up after being turned on or is resetting an error. Error Messages If you have a problem that you cannot resolve, contact QMS Cus- tomer National Service. See appendix A, “QMS Technical Support,”...
  • Page 123 If you still cannot identify the problem, contact QMS Cus- tomer Technical Assurance. Is the printer printing codes or not printing at all when in ESP mode? If one of these things is happening, check the following: Reconfigure the port to the specific printer language of the file you are trying to print.

  • Page 124: Apple Macintosh Checklist

    Is the printer properly connected to LocalTalk? Have you used the Chooser to choose “LaserWriter” and “QMS 4525 Print System”? The printer's current name (as it appears on the console) is the name that appears in the Mac- intosh's chooser box.

  • Page 125: Not All Pages Print

    Has the start-up page been disabled? Use the printer control panel to make sure the start-up page is enabled. Turn the printer off. From a cold start, it takes less than five minutes for the printer to warm up. Be sure you wait long enough for a start-up page before suspecting a problem.

  • Page 126: Preventing Inaccurate Bin Level Readings

    Level Readings Preventing Inaccurate Bin Level Readings When the sorter is available on your printer, you should do the follow- ing to prevent inaccurate bin level readings: Do not put paper in an empty sorter bin. If you do, the printer thinks that the bin still contains the num- ber of sheets that it contained from the last print job.

  • Page 127: A Qms Customer Support

    QMS Customer Support In This Chapter . . . Sources of customer support QMS world-wide offices...

  • Page 128: Sources Of Support

    Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.

  • Page 129: The Qms Corporate Bulletin Board System

    DTP Vendor forum; QMS is sec- tion 3 of that forum The QMS library section contains application notes, printer drivers, utilities, technical information, and announcement files. Internet The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS.

  • Page 130: Qms National Service

    1-205-633-4300 Extension 2530 QMS Customer Support Service information and maintenance pricing for QMS and other manufacturers printer’s On-site service and depot repair information 7 a.m. to 7 p.m. Central Time Spare parts ordering and information 8 a.m. to 5 p.m. Central Time...

  • Page 131: Qms Customer Technical Assurance (Cta

    The type and version of operating system you are using The interface you are using, and, if serial, the protocol The application and version you are using The emulation you are using Your printer firmware version (listed on the status and start-up pages) QMS Customer Support Sources of Support...

  • Page 132: Qms World-Wide Offices

    National Service Fax: (905) 673-7676 Offices in Ottawa, Québec City, Toronto, and Vancouver Düsseldorf (49) 211/596 1333 London (44) 784 430900 Maarssen (31) 3465 51 333 Paris (33) (1) 4107 9393 Stockholm (46) (8) 725 5680 QMS 4525 Print System User's Guide...

  • Page 133: B Technical Specifications

    Technical Specifications...

  • Page 134: Print Engine Specifications

    Input Bins Upper Input Bin Capacity 600 sheets of 20 lb (75g/m 400 sheets of 32 lb (120 g/m Supported Paper Weights 16 to 32 lbs (60 to 120 g/m ) paper ) paper QMS 4525 Print System User's Guide...

  • Page 135: Output Bins

    Lower Input Bin Capacity 1600 sheets of 20 lb (75 g/m Supported Paper Weights 20 to 27 lbs (75 to 100 g/m Input Bin Configuration Each input bin can be configured to accommodate one size paper. The possible combinations for the two input bins are letter and legal small letter and legal large quarto and A4...

  • Page 136: Photoconductor

    ) paper or a maximum of 50 sheets of 27 ) paper. ) paper or a maximum of 50 sheets of 27 ) paper. ) paper. The total capacity of other media varies. QMS 4525 Print System User's Guide...

  • Page 137: Developing System

    Developing System Magnetic brush development with mono-component toner. Toner can be refilled by the system administrator or by a QMS Service Engineer. Fusing Mechanism Heat and pressure. Toner Print capacity per 3.2 lb (1.45 kg) bottle of toner: 55,000 prints. Total toner bin print capacity–192,500 prints.

  • Page 138: Physical Specifications

    Without sorter 41.6" (1055 mm) With 20-bin sorter 77.0" (1955 mm) With 40-bin sorter 86.3" (2190 mm) With stacker/stapler 63.1" (1600 mm) Width Without buffers 56.3" (1430 mm) ) A4 paper 5.5 lbs (2.5 kg) QMS 4525 Print System User's Guide...

  • Page 139: Space Requirements

    With buffers 57.7" (1465 mm) Depth Without buffers 29.0" (735 mm) With buffers 30.3" (770 mm) Space Requirements For operator: 24" (600 mm) at the front, on the right-hand and the left-hand side For service: 24" (600 mm) on all sides Angle of inclination: Maximum of 4°...

  • Page 140: Hard Disks

    Plain, color, and letterhead paper–13 - 45 lb (50 - 170 g/m Plain paper–53 lb (200 g/m Plain color/embossed paper–45 lb (170 g/m Clear and color transparencies PD300, PD500, and PD1000 offset plates Adhesive labels Durable form Clear adhesive film QMS 4525 Print System User's Guide...

  • Page 141: Print Media Sizes And Imageable Areas

    It is subject to both hardware limits (the physical page size and the margins required by the printer engine) and soft- ware constraints (the amount of memory available for the full-page frame buffer).

  • Page 142: Consumables

    Inches Page Size Imageable Area 8.3 x 13.0 7.95 x 12.67 8.5 x 13.0 8.19 x 12.67 QMS 4525 Print System User's Guide Millimeters Page Size Imageable Area 210 x 330 202 x 322 216 x 330 208 x 322...

  • Page 143: Master Belt

    Consumables Master Belt Zinc oxide photoconductive belt for laser printers. To our knowledge, this master belt presents no health hazards in nor- mal use. Material is not classified as hazardous waste under the present EPA regulations. Dispose of it in accordance with any appli- cable federal, state, and local regulations.
  • Page 144 Consumables B-12 QMS 4525 Print System User's Guide...

  • Page 145: C Manual Notices

    Manual Notices...

  • Page 146: Manual Notice

    Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. QMS 4525 Print System User's Guide...

  • Page 147: Laser Safety

    Laser Safety This printer is certified as a Class 3B laser product under the US Department of Health and Human Services (DHHS) Radiation Perfor- mance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce haz- ardous laser radiation.

  • Page 148: Vfg 1046/1984 Conformity Statement

    Einhaltung der Bestimmungen eingeräumt. QMS, Inc., Mobile, AL, USA Declaration of Manufacturer/Importer We hereby certify that the QMS 4525 Print System is in compliance with Vfg 1046/1984 and is RFI suppressed. The marketing and sale of this equipment was reported to the Ger- man Postal Service.

  • Page 149: Colophon

    Colophon Your printer complies with the Electronics Emissions Requirements of the European Economic Council directive. 82/499/EEC Colophon This manual was written and formatted in FrameMaker. Some illustra- tions were created in Adobe Illustrator and translated to WMF format using Transverter Pro, other illustrations were created directly in FrameMaker.
  • Page 150 Colophon QMS 4525 Print System User's Guide...
  • Page 151 Glossary 0..9,%.. Key When you are entering data through the control panel, this key cycles through numeric values from 0 - 9, followed by punctuation keys and symbols such as !, @, #, $. A/a Key This key is disabled; pressing it has no effect. Alphanumeric Value A value consisting of alphabetic letters and/or numbers.
  • Page 152 The printer key that enters the configuration menu when the printer is off line. Use it to return to a previous menu. Baud or Baud Rate The speed at which data is transmitted from the host computer to the printer/ controller. Binary A base 2 number system written with the digits 0 or 1.
  • Page 153 When the printer is off line and you are entering configuration changes from the control panel, this key clears your entry at the current cursor position. When the printer is on line pressing this key cancels the current print job. Character An alphabetic letter, a number, or special symbol.
  • Page 154 A collection of characters. Command An instruction that tells the printer to perform a certain function. Commands are sent from the host computer to the printer via the interface cable when the printer is on line. Commercial A paper size of 8.3" x 10.6" (210 mm x 270 mm).
  • Page 155 Also known as a pixel . Download Transfer information from one device to another. Dots Per Inch, a measurement unit used to indicate printer resolution. This printer has a 300 dpi resolution. Driver See printer driver .
  • Page 156 When the printer is on line and idle, this key continues the current print job after a paper jam or engine error is cleared. When the printer is off line, this key works as an enter key when selecting configuration options or when entering data in the configuration menus.
  • Page 157 Intel in 1976 and now an industry standard. Factory Default The printer settings that are programmed into the printer at the factory. These settings are used unless they are overridden with printer commands sent through an application, QMS Document Option Commands, or PS Executive Series Utilities.
  • Page 158 The place where two devices are physically connected, allowing them to communicate. Interface Cable A special cable used to connect a printer to a computer so they can communicate. Interface Card Internal hardware used to link a workstation or printer physically to a LAN cable.
  • Page 159 I/O Cable A cable that attaches the printer to the host computer to allow data or control messages to be sent between the printer and the computer. What happens when a sheet of paper or a transparency gets stuck somewhere along the printer's paper path.
  • Page 160 Not accepting data from the computer. When the printer is on line, pressing the Line key takes the printer off line. When the Off LED is lighted, the printer is off line. The printer must be off line to use the Configuration menu.
  • Page 161 Accepting data from the computer. When the printer is off line, pressing the Line key takes the printer back on line. When the On LED is lighted, the printer is on line. The printer must be on line to accept print jobs.
  • Page 162 Paper Jam See jam . Paper Path The path the paper follows in its journey through the printer. It begins at the paper cassette pick-up point and ends where it exits the printer. Parallel A data transmission technique that sends each bit simultaneously over separate lines.
  • Page 163 Previous Key The printer key that scrolls backward through the entries within a menu. It wraps when you reach the beginning or end of a menu. When you are entering data, this key also cycles to the next ordinal character.
  • Page 164 A flat board made of plastic, fiberglass, or another nonconducting material on which chips and other electronic components are mounted. Printer Driver A printer driver is a file that enables the application to talk with the printer. Usually, the printer driver is installed within an application. Printer Option An accessory that may be purchased for the printer to expand its capabilities.
  • Page 165 This means that a system using RS-422 can have much longer data cables than a system using RS-232C, which limits the cable length to 50 feet (15m). Request To Send. RTS is a signal sent from the host to the printer indicating Glossary Resident Fonts...
  • Page 166 Soft Fonts Fonts created or stored on disk. They can be transferred to the printer's memory and remain available for use until the printer is turned off. See also download . Software Application See application .
  • Page 167 Administration/Special Pages menu. Status Page Key When the printer is on line and idle, this key prints a status page which shows the printer's current status and configuration, including available paper sizes and installed fonts. When the printer is off line, this key is intended to be used by the QMS Service Engineer only.
  • Page 168 Trailer Page A special page printed after a print job that identifies the print job and helps users sort out the print jobs in the printer's output tray. Trailer pages contain the following information: printer name, selected interface, job identification, title, submitting computer, job owner, routing message, start...
  • Page 169 XON/XOFF Glossary G-19...
  • Page 170 XON/XOFF G-20 QMS 4525 Print System User's Guide...
  • Page 171 Index 3+Open 1-6 3Com 1-6 A..Z key 2-16 A/a key 2-16 AppleTalk 6-24, G-2 Automatic jam recovery 2-28 Automatic paper feed 3-5 Back key 2-15 Banner pages 5-27 Banyan VINES 1-6 Bin level readings 6-26 Buffer sizes 5-26 Bulletin board, QMS A-3 Cancel key 2-14 Canceling a print job 5-24 Canceling Job (status message) 6-14...
  • Page 172 PS Executive Series Utilities 1-6 QMS Crown Technical Reference 1-5 Remote Console User’s Guide 1-5 System Administrator’s Guide 1-5 Drafting film 3-7 Drafting paper 3-7 Duplex printing 5-12 Duplex, DOC command 5-14 Durable form 3-6 QMS 4525 Print System User'’s Guide...
  • Page 173 HP PCL 5 emulation Fonts 2-5 HP-GL emulation DOC commands 2-22 HP-GL/2 2-4 IBM PC PC 6-24 Identification, printer 5-26 Idle (status message) 6-17 Idle Input Printing (status message) 6-17 Image enlargement/reduction B-8 Image fusing B-5 Imageable area 3-3, B-9...
  • Page 174 Clear adhesive 3-6 Drafting film 3-7 Drafting paper 3-7 Durable form 3-6 Materials to avoid 3-7 Media 3-6 Offset plates 3-6 Paper 3-2, 5-7 Plain color/embossed paper 3-6 Preprinted paper 3-7 Special materials 3-7 QMS 4525 Print System User'’s Guide...
  • Page 175 Standard output bin 3-6 Transparencies 3-2, 3-6, 5-7 Manual feed print media Adhesive labels B-8 Clear adhesive film B-8 Dontusethis' B-9 Drafting film B-9 Drafting paper B-9 Durable form B-8 Image enlargement/reduction B-8 Offset plates B-8 Plain color/embossed B-8 Preprinted paper B-9 Transparencies B-8 Manual feed slot 5-4 Margins...
  • Page 176 Letterhead paper 5-12 Media jams, preventing 6-2 Printable region 3-3, B-9 Printer does not print 6-24 Printer prints codes 6-24 Screens 2-20 SIO 5-2 Speed B-2 Status (status message) 6-19 Three-hole punched 5-12 Transparencies 5-24 QMS 4525 Print System User'’s Guide...
  • Page 177 Printing files Collating output 5-16 Printing, QMS DOC commands 5-2 Problem checklist Print quality 6-27 Protocol 6-25 Changing 2-20 PS Executive 2-20 PS Executive Series Utilities 1-6, 2-20 Q-FAX A-2 QMS Crown Technical Reference 1-5 QMS Document Option Commands 2-20, 5-2 Selecting collation 5-17 Selecting duplex printing 5-14 Selecting emulations 5-11...
  • Page 178 Weight - packaging B-6 Weight - print engine B-6 Weight - stacker/stapler B-6 Technical specifications B-2 Token-Ring G-9 Token-Ring network G-18 Toner 4-9, B-5, B-10 Capacity B-5 Disposal B-10 In case of spills/ingestion B-10 Toner QMS 4525 Print System User'’s Guide...

  • Page 179: No Start-Up Page

    Refilling 4-9 Spills 4-11 Trailer page 5-27 DOC command 5-29 Transparencies 5-24 Troubleshooting Images, partial 6-27 Macintosh 6-24 Media jams, preventing 6-2 No start-up page 6-25 PC 6-24 Print quality problems 6-27 Status messages 6-12 Tumble duplex printing 5-12 Typefaces 2-3, 5-27 Family 2-3 Resident 2-3 Rotation 2-3...
  • Page 180 I-30 QMS 4525 Print System User'’s Guide...

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