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QMS Magicolor WX User Manual

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  • Page 1 ® ®...
  • Page 2 QMS, Inc. QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effor t has been made to ensure that this manual is free of inaccuracies and omissions.
  • Page 3 The following typographic conventions are used in this manual: Text you type, and messages and information Mixed-Case displayed on the screen Courier Variable text you type; replace the italicized Mixed-Case word(s) with information specific to your printer or Italic computer Courier Information displayed in the printer message UPPERCASE...
  • Page 5 Introduction ..................1-2 Find a Good Location ..............1-2 Unpack the Printer ...............1-4 Check Shipment Contents ............1-6 Set up the Printer .................1-7 Install the Developer and Toner Cartridges 1-7 Remove the Pressure-Release Pieces 1-12 Install the Cleaning Pad and Oil Bottle 1-14 Install the Waste Toner Pack 1-18 Install the OPC Belt Cartridge 1-20 Fill the Paper Cassette 1-24...
  • Page 6 Configuring the Windows 95 Printer Driver ......2-2 Setting the Printer Driver Defaults 2-2 Configuring the Printer Driver for the Current Print Job 2-3 Configuring Paper Options 2-4 Configuring Graphics Options 2-8 Configuring Color Options 2-11 Configuring the Windows NT 4.0 Printer Driver ..... 2-14 Setting Document Defaults 2-14 Configuring the Printer Driver through the Windows NT 4.0 Start Menu 2-15...

  • Page 7: Table Of Contents

    Cancelling a Print Job ...............2-56 Introduction ..................3-2 About the Control Panel ..............3-3 The Message Window 3-3 The Control Panel Indicators 3-3 The Function Keys 3-5 Printer Configuration ..............3-6 The Configuration Menu 3-7 Accessing the Configuration Menu 3-8 Selecting Configuration Menu Options 3-8 Setting the Message Window Language 3-9 Setting Energy Conservation 3-10 Setting the Media Source 3-10...
  • Page 8 Preventive Maintenance .............. 5-2 General Tips for Extending Printer Life 5-2 Preventive Maintenance Procedures 5-2 About Consumables ..............5-3 Consumable Life 5-3 Ordering Consumables 5-4 Storing Consumables 5-4 Replacing Consumables ............. 5-5 Replacing a Toner Cartridge 5-5 Replacing a Developer Cartridge 5-9 Replacing the OPC Belt Cartridge 5-14 Replacing the Cleaning Pad and Oil Bottle 5-18 Replacing the Waste Toner Pack 5-23...
  • Page 9 Placing a Service Call ..............7-36 Sources of Support ..............A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS World-wide Offices ............A-5...
  • Page 10 Print Engine Specifications ............B-2 Controller Specifications ............B-3 Environmental Requirements .............B-3 Print Media and Consumables ...........B-4 Printer Options ................B-4 Centronics Parallel Cable Specifications ........B-4 Centronics/1284 Parallel Pinouts B-4 Notices ..................B-6 Energy Star Compliance B-6 FCC Statement B-6 Laser Safety B-7 Canadian Users Notice B-7 International Notice B-8 Warranty Considerations B-8...
  • Page 11 Finding a good location for the printer Unpacking the printer Checking shipment contents Setting up the printer Installing the printer driver Registering the printer...
  • Page 12 300 and 600 dpi color and monochrome docu- ments from PCs using Windows 95 or Windows NT. This chapter explains how to set up your QMS magicolor WX Print System for the first time and install the printer driver for either Windows 95 or Win- dows NT.
  • Page 13 In an area that allows plenty of space for ventilation and mainte- nance access:...
  • Page 14 M WARNING! The printer weighs approximately 106 lbs (48 kg) without consumables. Do not attempt to lift the printer by yourself. ACHTUNG! Der Drucker hat ein Gewicht von ungefähr 48 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren.
  • Page 15 Get someone to help you with this step: Use the strap han- dles provided (two on each side of the printer) to lift the printer from its carton and place it in a sturdy, level surface. Remove the plastic wrap and all packing tape from the printer.

  • Page 16: Your Qms Vendor

    In addition to the printer and this manual, the following items are included in your shipment. If any items are missing or damaged, con- tact your QMS vendor immediately. Don’t return any merchandise before contacting the vendor. 4 toner cartridges (one each cyan, magenta, yellow, and black)
  • Page 17 » Note: The illustrations accompanying the following procedures show the printer sometimes from the front and sometimes from the rear, depending on which view is best to show you the part we’re installing at the time. You don’t need to turn the printer while performing these procedures.
  • Page 18 Raise the two green latches and lower the cartridge into the slot closest to the back of the printer. It should snap into place. Close the developer cartridge latches. ’...
  • Page 19 Grasp the tab on the top of the developer cartridge and pull the tab and attached clear tape straight up and out of the car- tridge. Remove the black toner cartridge from its protective bag. (Toner cartridges are color-coded on top.) Hold the toner cartridge as shown and shake it horizontally.
  • Page 20 Install the toner cartridge on top of the developer cartridge. Hold and squeeze the toner cartridge across the center, and align the pins on the back side of the toner cartridge with the notches on the developer cartridge. Orient the cartridge so that the words on top are readable from the front of the printer.
  • Page 21 Hold the toner cartridge in place with one hand while you pull the tab straight up to remove the attached tape from the cartridge. Repeat steps 1-8 to load the remaining developer and toner cartridges in this order (from back to front): cyan, magenta and yellow.
  • Page 22 Pull up on the paper exit unit latch and then tilt the paper exit unit back and down to open it. Use the two green separator latches to tilt the pawl unit back. ’...
  • Page 23 Open the green pressure-release lever on the end of the fuser unit. Remove the two pressure-release pieces (one on each end of the fuser roller). Note: Store all of these pieces where you can easily access them » if you ever need to relocate the printer or return it for service.
  • Page 24 Close the pressure-release lever. Remove the cleaning pad and oil bottle from their protective bags. Caution: The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed.
  • Page 25 Hold the cleaning pad by its tab and place the white side against the orange roller closest to the green felt strip. Align the center rib of the cleaning pad with the triangle mark on the green felt strip. Keep the white side of the pad touching the orange roller closest to the green felt strip as you press the pad forward and down into the slot under the green felt strip.
  • Page 26 Close the separator pawl unit: lower it onto the orange roller; then grasp the green separator latches with your thumbs and forefingers and push down with your fingers while push- ing back with your thumbs to snap the unit into place. Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.
  • Page 27 Hold the oil bottle over its slot (spout-end down and label facing the printer’s front). Lower the bottle in place, making sure the spout is aligned with the pin in the fuser slot. The top of the bottle should be flush with the top of the fuser unit.
  • Page 28 Remove the waste toner pack from its protective bag and assemble it. Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner. Remove any tape inside the compartment. ’...
  • Page 29 Insert the pack into the printer until it fits securely. Make sure the pack is level and centered. Close the waste toner door.

  • Page 30: Remove The Opc Belt Cartridge

    Open the manual feed tray by pushing the top-right corner to release the spring latch. Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Do not remove the cartridge from its protective bag until you are ready to install it. Also, handle the belt cartridge carefully.
  • Page 31 Remove the pressure release and tension release pin sets (one set on the left and one set on the right) from the OPC belt cartridge. The pressure release and tension release pins protect the belt and its cleaning blade by relieving tension during shipment. Save these pins to reinstall them if you need to ship the printer later.
  • Page 32 Make sure the green handle on the end of the OPC belt car- tridge is turned up (unlocked). Slide the cartridge three-quarters of the way into the printer until the notches on each side of the bottom rest on the lip of the manual feed tray.
  • Page 33 Remove the black light-shield paper from the OPC belt by pulling the tab on the front. Firmly slide the cartridge the rest of the way into the printer until it snaps into place. It is in place when you can see the green arrows inside the metal frame of the printer.
  • Page 34 Pull the paper cassette out of the printer. » Note: Instructions are given here for loading and printing on letter- or A4-size paper. Chapter 2, “Printing,” contains instructions for printing on other media types and sizes. Make sure the size key slide on the back end of the cassette is set for letter- or A4-size media.
  • Page 35 Load the paper (printing-side up) in the cassette. Note: For the best quality printouts, before you load paper in the » cassette, look at the paper packaging to determine which is the printing side of the paper (an arrow points in the direction of the printing side on most packaging).
  • Page 36 Windows NT 4.0, use the second procedure to install the printer driver. The QMS magicolor WX and Windows 95 support Plug and Play technology, which lets your PC and its attached devices work together automatically. After you’ve connected the printer to the PC and...

  • Page 37: The Message Window

    Turn on the PC. A message window informs you New Hardware Found, and then you’re prompted to insert the QMS magicolor WX printer driver disk. Insert the printer driver disk (shipped with your printer) in the PC’s 3.5"...
  • Page 38 After you’ve entered the full pathname of the directory, choose OK. QMS magicolor WX printer displays in the list box. Select the QMS magicolor WX printer. (Be sure to click the check box.) Then choose Next. If you’re replacing an existing Windows NT 4.0 printer driver, perform this step;...
  • Page 39 Please register now. To register by mail, fill out and send in your warranty card. To register by telephone, in the US call QMS toll-free at (800) 637-8049. In other countries, refer to appendix A, “QMS Customer Support,” for the...
  • Page 41 Configuring the QMS magicolor WX printer drivers Refilling the media cassette Using the manual feed tray Printing on transparencies, labels, envelopes, and other special media Working with media sizes, imageable regions, and margins Preventing media jams Printer resolution and RAM...

  • Page 42: Set Up The Printer

    Note: This section explains how to configure the QMS magicolor WX » printer driver in Windows 95. The following section explains how to configure the QMS magicolor WX printer driver in Windows NT 4.0. From the Windows 95 Start menu choose Settings. Then choose Printers.
  • Page 43 Printers window. From the application’s File menu choose Print (or, in some cases, Print Setup). In the Print or Print Setup dialog box, select either the QMS magicolor WX Color or the QMS magicolor WX Monochrome printer driver.
  • Page 44 Make your selections, and then choose the OK button to return to the Print or Print Setup dialog box. The Paper tab allows you to provide information about the type and location of the media you want to print on. Each option and button is explained in detail in this section.
  • Page 45 Purpose Sets the media size. Choices Size Inches Millimeters 8.27 x 11.69 210.00 x 297.00 Executive 7.25 x 10.50 185.00 x 267.00 Legal 8.50 x 14.00 215.90 x 355.60 Letter 8.50 x 11.00 215.90 x 279.40 Envelope* 8.66 x 4.33 220.00 x 110.00 #10 Envelope** 9.50 x 4.125 241.30 x 104.78...
  • Page 46 Media key on the printer control panel is not used. It is available to allow you to upgrade your printer to a fully networkable, departmental color printer, the QMS magicolor CX Print System. Contact your QMS vendor for specifications and purchase information.) Do not select Transparency when printing on regular paper.
  • Page 47 Purpose Sets the number of copies to be printed. Choices 1-99 Default This scroll box is available only when you’re setting the printer Notes driver defaults. If you’re configuring the printer for the current print job, set the number of copies in the Print dialog box. The About...
  • Page 48 The Graphics tab allows you to provide information how the text and images in your job will be printed. Each option and button is explained in detail in this section.
  • Page 49 Purpose Sets the printing resolution. Choices If QMS magicolor WX Color is the selected printer driver: 300 dots per inch Color—For printing color documents at 300x300 dpi 600 dots per inch Color—For printing color documents at 600x600 dpi 600 dots per inch Monochrome—For printing...
  • Page 50 0 (darkest)–200 (lightest) Default The Color... button displays the Graphics—Color window. See the fol- lowing section, “Configuring Color Options,” for more information. » Note: The Color... button is available only if QMS magicolor WX Color is the selected printer driver.
  • Page 51 The Restore Defaults button allows you to reset all of the selections on the Paper tab to their default settings. The Apply button allows you to save your changes and continue work- ing in the Properties window, while the OK button allows you to save your changes and exit from the Properties window.
  • Page 52 It is provided in the driver to allow you to use specially calibrated image color matching (ICM) software when more Windows 95 applications support it. Contact your QMS vendor for availability and purchase information. Due to driver limitations, “Print in color with image color matching on the host”...
  • Page 53 The Restore Defaults button allows you to reset all of the selections on the Graphics—Color window to their default settings. The OK button allows you to save your changes and exit from the Graphics—Color window. The Cancel button allows you to cancel your changes and exit from the Graphics—Color window.
  • Page 54 Note: This section explains how to configure the QMS magicolor WX » printer driver in Windows NT 4.0. The previous section explains how to configure the QMS magicolor WX printer driver in Windows 95. » Note: Any changes made here apply to all new documents;...
  • Page 55 From the application’s File menu choose Print (or, in some cases, Print Setup). In the Print or Print Setup dialog box, select the QMS magi- color WX, and choose the Properties button. The QMS magicolor WX Document Properties window displays.
  • Page 56 Each option and button is explained in this section. » Note: The Page Setup and Advanced tabs display on both the QMS magicolor WX Default Document Properties and the QMS magicolor WX Document Properties dialog boxes. Since the tabs display the same in either box, only one box is shown in full in the following illustration.
  • Page 58 Purpose Sets the media size. Choices Size Inches Millimeters 8.27 x 11.69 210.00 x 297.00 A4 Small 8.27 x 11.69 210.00 x 297.00 Com 10 9.50 x 4.125 241.30 x 104.78 8.66 x 4.33 220.00 x 110.00 Envelope #10 9.50 x 4.125 241.30 x 104.78 Envelope DL 8.66 x 4.33...
  • Page 59 Purpose Sets the input source (cassette/tray/bin) from which print media is pulled into the printer. Choices Lower Tray—The optional lower media cassette Manual Feed—The manual feed tray Printer Default—The tray or cassette chosen through the Tray Select key on the printer control panel Upper Tray—The standard media cassette Default Upper Tray...
  • Page 60 Each option is explained in detail in this section. Note: The Page Setup and Advanced tabs display on both the QMS » magicolor WX Default Document Properties and the QMS magicolor WX Document Properties dialog boxes.
  • Page 62 Branch Paper/Output Purpose Sets the media size. Choices Size Inches Millimeters 8.27 x 11.69 210.00 x 297.00 A4 Small 8.27 x 11.69 210.00 x 297.00 Com 10 9.50 x 4.125 241.30 x 104.78 8.66 x 4.33 220.00 x 110.00 Envelope #10 9.50 x 4.125 241.30 x 104.78 Envelope DL...
  • Page 63 Branch Paper/Output Purpose Sets the orientation (printing direction) of the print media. Choices Portrait—Printing across the narrow width of the page. Landscape—Printing across the length of the page. Default Portrait Branch Paper/Output Purpose Sets the input source (cassette/tray/bin) from which print media is pulled into the printer.
  • Page 64 Media key on the printer control panel is not used. It is available to allow you to upgrade your printer to a fully networkable, departmental color printer, the QMS magicolor CX Print System. Contact your QMS vendor for specifications and purchase information.) Do not select Transparency when printing on regular paper.
  • Page 65 Branch Document Options Purpose Sets the format in which printing information is stored while a print job is waiting. Choices Off—Turns off metafile spooling. On—Turns on metafile spooling. Default Notes Generally, EMF (Metafile Spooling on) format frees up your program because it is smaller and doesn’t depend on what kind of printing device you have.
  • Page 66 Halftone Color Adjustment is the first subbranch under the Document Options branch. When Halftone Color Adjustment is selected, the Halftone Color Adjustment window displays. Each option and button on this window is explained in detail in this section.
  • Page 67 Purpose Sets the difference between dark and bright areas in your picture. Range -100 (darkest) to +100 (brightest) Default Purpose Sets the intensity of the light in your picture. Range -100 (darkest) to +100 (lightest) Default Purpose Sets the saturation of color in your picture. Range -100 (gray scaled) to +100 (full color) Default...
  • Page 68 Purpose Adjusts images that are too dark. Choices Unchecked—Does not adjust image. Checked—Lightens the colors in the image. Default Unchecked Notes Adjusting for overexposure can restore details lost due to a lack of contrast. Purpose Sets image to positive or negative. Choices Unchecked—Does not adjust Image.
  • Page 69 Purpose Adjusts for conditions under which an image is viewed. Choices 1: Device’s Default 2: Tungsten Lamp 3: Noon Sunlight 4: NTSC Daylight 5: Normal Print 6: Bond Paper Print 7: Standard Daylight 8: Northern Daylight 9: Cool White Lamp Default Device’s Default The Red, Green, and Blue input gamma corrections work either inde-...
  • Page 70 Notes Adjust the scroll bars to the left to increase brightness and to the right to decrease brightness. If the Red, Green, and Blue check boxes are all left unchecked, the Red, Green, and Blue scroll bars will adjust independently. If any two check boxes are checked, the corresponding scroll bars adjust together.
  • Page 71 Purpose Set various attributes of the test picture. Choices View—When checked, displays a test picture. Maximize—When checked, maximizes the test picture to full screen. Click the right mouse button to hide/unhide the Halftone Color Adjustment dialog box. Palette—When checked, displays a color palette based on the colors in the test picture.
  • Page 72 Device Settings is the sixth tab in the QMS magicolor WX Properties dialog box. The QMS magicolor WX Device Settings tree in the dia- log’s window has two branches: Form To Tray Assignment and Half-...
  • Page 74 These items are subbranches to Form To Tray Assignment. If they are not displayed, click the “+” sign before Form To Tray Assignment. Purpose Set form (media size) to tray assignment. Choices Size Inches Millimeters Not Available 8.27 x 11.69 210.00 x 297.00 A4 Small 8.27 x 11.69...
  • Page 75 Device Color / Halftone Properties dialog box to display. Each option and button is explained in detail in this section. QMS has carefully set the default values of the parameters in the Device Color / Halftone Properties dialog box to provide optimum color performance with the magicolor WX.
  • Page 76 ments. If, through the use of the Device Color / Halftone Properties dialog box, you reach an impasse in your color adjustments, use the Default button to return the parameters to their default values. Purpose Specifies the cell size for the pattern. Choices 2x2, 2x2 Enhanced, 4x4, 4x4 Enhanced, 6x6, 6x6 Enhanced, 8x8, 8x8 Enhanced, 10x10, 10x10 Enhanced, 12x12, 12x12...
  • Page 77 Notes Setting the pixel diameter adjusts the prints density. Pixel diameters can be measured either in inches or as relative percentages. You can also specify that the halftone driver should use a pixel size based on the print resolution. The mode value or name appears to the left of the scroll bar and changes as you scroll.
  • Page 78 Purpose Adjusts colors based on CIE color system Range x: 0.0010-0.8000 y: 0.0010-0.8500 Default Red: x=0.6810, y=0.3050 Green: x=0.2260, y=0.6550 Blue: x=0.1810, y=0.0500 White: x=0.3324, y=0.3474 Notes The CIE (International Commission on Illumination) color system defines color in terms of luminance, hue, and saturation.
  • Page 79 Purpose Corrects printing-dye color. Range 0.00%-90.00% Defaults Notes Use this to correct printing-dye color (cyan, magenta, yellow) by correcting the percentage of other colors present in the process colors. For example: if the sky blue in your graphics is too purple, you may want to correct the color by increasing the amount of magenta in the cyan.
  • Page 80 » Note: This section explains how to configure the QMS magicolor WX printer driver in Windows 95 for sharing. The following section explains how to configure the QMS magicolor WX printer driver in Windows NT 4.0 for sharing. Before you can let other people print to your printer, you have to set it up as a shared printer.
  • Page 81 An outstretched hand is added to the bottom of the printer’s icon to indicate that the printer can be shared. Note: This section explains how to configure the QMS magicolor WX » printer driver in Windows NT 4.0 for sharing. The previous section explains how to configure the QMS magicolor WX printer driver in Windows 95 for sharing.
  • Page 82 Windows 95 and choose OK. The required files are copied to the appropriate directory. » Note: When connected to a Windows 95 server, the QMS magicolor WX printer driver must be installed on the server and on every client PC as illustrated below.
  • Page 83 » Note: When connected to a Windows NT 4.0 server, the QMS magicolor WX printer driver is automatically downloaded to any requesting client PC that is running Windows 95 or Windows NT 4.0 as illustrated below. When asked if you would like to print a test page, choose either Yes or No, and then choose Finish.
  • Page 84 Print to this printer just as if it were connected directly to your PC. Use the following procedure to refill the standard or optional media trays. Pull the paper cassette out of the printer.
  • Page 85 Make sure the size key slide on the back end of the cassette is set for letter- or A4-size media. LT A4 Load the media (printing-side up) in the cassette. » Note: For the best quality printouts, before you load media in the cassette, look at the packaging to determine which is the printing side of the (an arrow points in the direction of the printing side on most packaging).
  • Page 86 For letterhead or preprinted media load the top-end first. Make sure the paper lies flat and does not exceed the upper-limit mark on the cassette for paper or foil (transparencies). Paper Foil Adjust the paper guides on each side and on the trailing edge of the media so that they rest lightly against the media without causing it to buckle.
  • Page 87 Slide the filled cassette into the printer until it snaps firmly into place and is flush with the front of the printer. Note: Make sure that in the printer driver you select the media » type (paper or transparency) you have in the cassette, or print quality could degrade.
  • Page 88 Open the manual-feed tray by lightly pressing on the top-right corner to release the spring latch. Move the paper guides on the manual feed tray to fit the size of the chosen media. Insert a single sheet of media, printing side up, with the top edge leading into the printer, in the manual feed tray until it reaches the rear of the tray inside the printer and lies flat.
  • Page 89 Through your application, print your document. See “Refilling the Media Cassette” on page 2-44 or “Using the Manual Feed Tray” on page 2-47 for information on load- ing transparencies. Use the Windows 95 printer driver to select transparency printing (see “Media Choice” on page 2-6) and any other printing options you want.
  • Page 90 Print letterhead or other preprinted media the same way labels are printed. Make sure you place the media printing-side up with the letterhead edge feeding into the printer first. Print 3-hole or other pre-punched media the same way labels are printed.
  • Page 91 Your print quality depends in large part on the quality of the media. You can get sharper contrast on printed pages by using special laser printer media, which is available from a variety of manufacturers. This paper is thicker, smoother, and whiter than copier paper and gives your page a more professional appearance.
  • Page 92 Imageable Size Inches Millimeters Regions* 7.87 x 11.30 200.00 x 287.00 A4 small 7.87 x 11.30 200.00 x 287.00 Executive 6.89 x 10.12 175.00 x 257.00 Legal 1-Color*** 8.11 x 13.61 205.90 x 345.60 Legal 4-Color*** 8.11 x 11.7 205.90 x 297.18 Letter 7.87 x 11.30 200.00 x 287.00...
  • Page 93 The imageable region of each media size is smaller than the size of the media. The imageable region is subject to hardware limits (physi- cal page size and margins required by the print engine). As you set page margins in your application, remember they must be equal to or less than the imageable regions specified for the page size you’re using.
  • Page 94 Media Type Weight in g/m Weight in lb Brand Plain Paper 60 to 90 g/m 16 to 24 lb Xerox 4024 Laser Paper 60 to 90 g/m 16 to 24 lb Hammermill Laser Print (White) Thick Stock up to 163 g/m up to 43 lb (manual feed only) Transparencies...

  • Page 95: Configuring The Windows 95 Printer Driver

    (See “Configuring the Windows 95 Printer Driver” on page 2-2 or “Configuring the Windows NT 4.0 Printer Driver” on page 2-14.) Use QMS-supplied toner and developer, and use QMS-recom- mended print media. Make sure print media is not torn, folded, or wrinkled.
  • Page 96 To prevent envelope jams Keep envelopes in their original box to protect them until they’re used. Don’t use damaged envelopes. Store envelopes in a low-humidity environment. Use only the envelope types specified in “Print Media Types, Weights, and Recommended Brands” on page 2-54. Don’t use envelopes with windows.
  • Page 97 About the message window About the indicators About the keys About printer configuration...
  • Page 98 The control panel, located on the front of the printer, has two functions: It alerts you to the printer’s current status, including any error needing your attention It allows you to configure several printer features The control panel consists of a message window, eight LED indicators, and eight keys.
  • Page 99 Several LED indicators provide printer status information. The other indicators are available to allow you to upgrade your printer to a net- workable departmental color laser print system, the QMS magicolor CX.. (See chapter 4, “Printer Options,” for more information.) On—The printer is on line and ready to accept...
  • Page 100 Blinking—The printer is receiving data from the PC. On—An error message is displayed in the message window. On—The standard paper cassette is selected through the printer driver or the Tray Select key. On—The optional, lower paper cassette is selected through the printer driver or the Tray Select key.

  • Page 101: The Control Panel Indicators

    Other keys are provided to allow you to upgrade your printer to a fully networkable, department color print system, the QMS magicolor CX. Contact your QMS vendor for specifications and purchase information.
  • Page 102 “Copy” portion of the key is not used. (It is available to allow you to upgrade your printer to a fully networkable, departmental color printer, the QMS magicolor CX Print System. Contact your QMS vendor for specifications and purchase information.) Press the Previous key to move to the previous configuration option.
  • Page 103 Online/ Offline DISPLAY LANGUAGE SET ENERGY SAVE TIME OUT = 15 MIN ENGLISH TIME OUT = 30 MIN GERMAN TIME OUT = 45 MIN FRENCH TIME OUT = 1 HR ITALIAN TIME OUT = 2 HR SPANISH TIME OUT = NONE DUTCH...

  • Page 104: Printer Configuration

    To access the configuration menu, make sure the printer is idle (IDLE displays in the message window), then press the Online/Offline key to take the printer off line (the Online indicator is not lighted), and finally press the Menu key. For example, the following table shows how to use control panel keys to access the printer configuration menu.
  • Page 105 For example, the instructions below show how to change the Set Energy Save default menu from Time Out = 1 Hr to Time Out = 45 Min. Press this to... The message window reads... Online/ Turn off the Online indicator and IDLE Offline ready the printer for configuration.
  • Page 106 The QMS magicolor WX Print System is Energy Star compliant. The Set Energy Save menu allows you to specify whether the printer changes to a low-power state (the engine remains on, but the fuser turns off) after the printer is inactive for a specified length of time.

  • Page 107: Available Options And Accessories

    Available options and accessories Sheet feeder Envelope cassette Single In-line memory modules (SIMMs) Updating system software Updating the printer driver...

  • Page 108: Q-Fax

    The following options are available for your printer. Contact your QMS vendor for purchase information. Envelope 30-envelope cassette; can be used in the standard media- Cassette cassette slot or the optional sheet feeder. magicolor CX Upgrade to a fully networkable workgroup color print Upgrade system.
  • Page 109 M WARNING! Your printer weighs approximately 106 lbs (48 kg) without consumables. Be sure to have help when lifting and moving it. If consumables are installed, be sure to keep the printer level when moving it to prevent accidental spills. ACHTUNG! Das Gewicht dieses Druckers beträgt ohne Verbrauchsmaterial ca.
  • Page 110 Install the two small metal brackets using the following pro- cedure: Align one of the metal brackets with the outside of the metal post on the front right side of the sheet feeder. Make sure the holes on the post and bracket are centered and that the flange on the bottom of the bracket goes into the slot on the post.
  • Page 111 Snap the plastic brackets onto the appropriate corners of the sheet feeder. The inside corner of each bracket is labeled to indicate which cor- ner of the sheet feeder it fits in. These brackets also have small rims on the bottom that fit inside the edges of the sheet feeder. The sheet feeder is now installed.

  • Page 112: The Envelope Cassette

    You can purchase an envelope cassette from your QMS vendor. The envelope cassette holds up to 30 24-lb (90 g/m ) Com 9 and Com 10 envelopes (called #9 and #10 envelopes in the printer driver). They should be the top-flap type with pre-folded sealing flaps. The leading edge (the edge that feeds into the printer) must be thin and well creased.
  • Page 113 On the envelope cassette, open the stacker arm and set the side and rear envelope stackers to the correct envelope size. Note: DL is the same as Com 9, and #10 is the same as » COM 10.
  • Page 114 Set the envelope-size key to the correct envelope size. Lift the stacker arm and load 30 or fewer envelopes printing- side up, so that the flap side will be on the left when the envelope is pulled into the printer. Flap Side Lower the stacker arm.
  • Page 115 Slide the envelope cassette into the printer. Make sure you select the correct envelope size through your software driver when printing.

  • Page 116: Removing The Controller Board

    Caution : It's very important to protect the controller board from electrostatic damage while performing this task. If an anti-static wrist strap is provided in your printer option kit, attach one end of it to your wrist and the other end to any convenient electrical ground (for example, the bare metal chassis of equipment, as on the back of a computer, that is plugged in but turned off).
  • Page 117 Pull the controller board straight out and lay it on a flat sur- face. Caution: The following instructions are written for advanced users. Do not attempt this procedure if you have no experience working with circuit boards. Reinsert the controller board making sure it’s properly seated in its connectors.
  • Page 118 Tighten the two mounting screws. Reconnect all interface cables and the power cord, and then turn on the printer. ’...
  • Page 119 The QMS magicolor WX Print System comes standard with 4 MB of DRAM. However, you can use the 2 SIMM connectors on the control- ler board to upgrade the printer to 32 MB. Follow the instructions in “Removing the Controller Board”...
  • Page 120 If necessary, remove the currently installed SIMM(s). Pull the latch on each side of the SIMM connector outward using your thumbs. Tilt the SIMM forward and lift it out of the connector. ’...

  • Page 121: Replacing The Controller Board

    Insert the new SIMM(s) into the appropriate connector(s): If you’re installing 2 SIMMs, install the first one in Bank 1 and the second in Bank 0. If you’re installing only 1 SIMM, install it in Bank 0. Position the SIMM at a 60° angle to the controller board, with the notch on the right side and the bottom edge in the connector.
  • Page 122 If necessary, connect the printer to the PC’s parallel port. Turn on the PC and the printer. Insert the QMS magicolor WX system software disk in the PC’s 3.5" disk drive. From the Start menu choose Run...

  • Page 123: Updating System Software

    1-16 a second time to write the new system software to flash memory. » Note: This section explains how to update the QMS magicolor WX printer driver in Windows 95. The following section explains how to update the QMS magicolor WX printer driver in Windows NT 4.0.

  • Page 124: Install The Printer Driver

    QMS magicolor WX printer driver disk. 11 Insert the QMS magicolor WX printer driver disk in the PC’s 3.5" disk drive, and choose OK to continue. 12 Follow the instructions on the screen to install the printer driver.
  • Page 125 Note: This section explains how to update the QMS magicolor WX » printer driver in Windows NT 4.0. The previous section explains how to update the QMS magicolor WX printer driver in Windows 95. From the Windows NT 4.0 Start menu choose Settings.

  • Page 127: Preventive Maintenance

    Preventive maintenance About consumables Replacing consumables...

  • Page 128: Preventive Maintenance Procedures

    Don’t place anything on the top of the printer. Keep the output levels in the top cover at 150 sheets or less, depending upon the type of media. If media stacks too high, you may experience trouble with paper jams and excessive curl. If you’re not going to use the printer for an extended period of time, unplug the power cord from the power source outlet and close the manual feed tray.
  • Page 129 Toner Cartridges Black 5,000 pages Cyan, Magenta, Yellow 3,000 pages Developer Cartridges Black 30,000 pages Cyan, Magenta, Yellow 15,000 pages Oil Bottle and Cleaning The first oil bottle and cleaning pad will last approximately 1,500 pages. After that, they will last approximately 3,000 pages.
  • Page 130 A, “QMS Customer Support,” for the phone num- bers of the QMS office nearest you. Choosing the right consumables for your QMS magicolor WX will not only increase its reliability and performance, but also minimize the risk of damage. Only QMS consumables, such as toner, developer,...
  • Page 131 » Note: Dispose of toner and developer cartridges in a safe manner, meeting all local and federal regulations. Also, you should handle only one color of toner and developer at a time to avoid contaminating other colors. Use a toner vacuum to clean up powder spills in the printer, if necessary.
  • Page 132 Remove the old toner cartridge. Hold it across the center, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner cartridge straight up and out of the printer. Dispose of it according to laws in your area. Remove the new toner cartridge from its protective bag.
  • Page 133 Install the toner cartridge on top of the developer cartridge. Hold and squeeze the toner cartridge across the center, and align the pins on the back side of the toner cartridge with the notches on the developer cartridge. Orient the cartridge so that the words on top are readable from the front of the printer.
  • Page 134 Hold the toner cartridge in place with one hand while you pull the tab straight up to remove the attached tape from the cartridge. Make sure the print density dial for the changed toner car- tridge is in the default (center) position. Replace the printer's top cover.
  • Page 135 Remove the top cover. Remove the toner cartridge that’s on top of the developer cartridge you need to replace. Hold it across the center, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner cartridge straight up and out of the printer.
  • Page 136 Set the toner cartridge aside. Place it on a level surface on a large sheet of paper to catch loose residue. Lift up the green latches at each end of the developer car- tridge and release the cartridge from its pressing back on the latches behind the cartridge while pulling forward on the cartridge.
  • Page 137 Remove the developer cartridge from the printer, being care- ful not to spill any of the developer material. Dispose of it according to laws in your area.
  • Page 138 Remove the new developer cartridge from its protective bag, lift up the green latches, and lower it into the appropriate slot. It should snap into place.
  • Page 139 Close the developer cartridge latches. Grasp the tab on the top of the developer cartridge and pull the tab and attached clear tape straight up and out of the car- tridge.
  • Page 140 Replace the toner cartridge that you removed in step 2. 10 Replace the printer's top cover. Note: You may want to clean the paper guide and the register and » paper exit rollers at this time also. They should be cleaned every 20,000 copies or 12 months, whichever comes first.
  • Page 141 Open the manual feed tray by pushing the top-right corner to release the spring latch. Lift the green handle of the old OPC belt cartridge up to unlock it and pull the cartridge straight out of the printer, and discard it.
  • Page 142 Remove the new OPC belt cartridge from its protective bag and remove the pins from both sides of the cartridge. Note: Save the protective bag to use if you take the cartridge out of the printer, and save the pins to reinstall if you need to store or move the printer later.
  • Page 143 Remove the black light-shield paper from the OPC belt by pulling the tab on the front. Firmly slide the cartridge the rest of the way into the printer until it snaps into place. It is in place when you can see the green arrows inside the metal frame of the printer.
  • Page 144 Caution: The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed.
  • Page 145 Use the two green separator latches to tilt the pawl unit back. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht.
  • Page 146 Hold the cleaning pad by its tab and place the white side against the orange roller closest to the green felt strip. Align the center rib of the cleaning pad with the triangle mark on the green felt strip. Keep the white side of the pad touching the orange roller closest to the green felt strip as you press the pad forward and down into the slot under the green felt strip.
  • Page 147 Close the separator pawl unit: lower it onto the orange roller; then grasp the green separator latches with your thumbs and forefingers and push down with your fingers while push- ing back with your thumbs to snap the unit into place. 10 Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.
  • Page 148 12 Hold the new oil bottle over its slot (spout-end down and label facing the printer’s front). Lower the bottle in place, making sure the spout is aligned with the pin in the fuser slot. The top of the bottle should be flush with the top of the fuser unit.
  • Page 149 Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner. Gently tap the old waste toner pack on its side to settle the toner down into the pack.
  • Page 150 Grasp the tab on the top edge of the old waste toner pack, and pull it out of the printer. Use the adhesive cover attached to the old waste toner pack to seal the top. Then place the old pack into the empty bag from the new waste toner pack and dispose of the old one following safety laws and regulations.
  • Page 151 M WARNING! Remove the printer’s power cord from the power outlet before cleaning or an injury may result. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. Read all caution and warning labels carefully, making sure to fol- low any instructions contained in them.
  • Page 152 Open the manual feed tray. Caution: The OPC belt is extremely sensitive to bright lights and direct sunlight. Limit exposure to 800 lux (the average fluorescent lighting in an office) of light to under 2 minutes. If exposure exceeds this, put the belt in a dark place to recover; depending on exposure, recovery may take up to 2 hours.
  • Page 153 Remove the wire cleaner from the cartridge. Holding the cartridge by its edges, fold the green end-handle back down and set the cartridge up on that end. Locate the three brass-colored latches, which hold the charger unit in place. Then, swing each latch to the side to free the charger unit.
  • Page 154 Grasp the green handle on the end of the charger unit and pull the unit out of the cartridge. Place the OPC belt cartridge in its protective bag or in a dark area to protect it from light, and set it aside until you’re ready to rein- stall the charger unit.

  • Page 155: Remove The Waste Toner Pack

    10 Remove the waste toner pack. (See “Replacing the Waste Toner Pack” on page 5-23) Set it aside on a surface that toner residue can't hurt, such as on a piece of paper. WARNING! The toner is a highly combustible powder; never burn it.
  • Page 156 12 Insert the wire cleaner into the recess on the pre-charger unit, and slide the cleaner back and forth. 13 Clean the inside corners of the pre-charger unit with cotton swabs. 14 Making sure the pre-charger unit aligns on the runners inside the printer, slide it back into the printer.
  • Page 157 17 Open the transfer unit by pulling the green latch handle in the center of the transfer unit door assembly toward you and down. 18 Remove the AC-charger. Press the latch outwards and lift the AC-charger. The latch is on the right side of the charger.
  • Page 158 19 Insert the wire cleaner into the recess on the AC-charger unit, and slide the cleaner back and forth. 20 Clean the inside corners of the AC-charger unit with cotton swabs. 21 Reinstall the AC-charger. Slide the left side of the charger into the slot before lowering the right side of the charger.
  • Page 159 25 Slide the cartridge into the printer until it snaps into place. It’s in place when you can see the green arrows inside the metal frame of the printer. 26 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.
  • Page 160 Turn off the printer and remove the power cord. Open the manual feed tray by lightly pressing on the top- right corner, and then tilt the tray out and down. Caution: The OPC belt is extremely sensitive to bright lights and direct sunlight.
  • Page 161 Open the back cover by pressing the top-right corner. Open the transfer unit by pulling the green latch handle toward you and down.
  • Page 162 Using dry cotton cloths, wipe the metal register roller and the rubber register roller in the transfer unit door assembly. Rotate these rollers to clean all sides with the cloth to remove paper dust, toner buildup, and other debris. Wipe the transfer roller located just below the transfer drum. Rotate this roller to clean all sides with the cloth to remove paper dust, toner buildup, and other debris.
  • Page 163 Close the back cover. 10 Open the paper exit unit. 11 Clean the paper exit rollers and plates. Turn the coupling gear on the right end of the fuser unit to access all sides of the rollers. 12 Close the paper exit unit. 13 Remove the media cassette.
  • Page 164 14 Locate the manual-feed platform: it's a black plastic tray at the top of the cassette slot. 15 Remove the manual-feed platform. Lift it up and forward at the front of the platform until the lip of the platform drops over the metal guide rail, then slide the manual- feed platform out of the printer.
  • Page 165 16 Locate the two manual-feed belts at the top of the cassette slot. 17 Use the damp cloth to wipe the belts. Advance the belts so that the entire surface is cleaned. 18 Reach into the back of the cassette slot and locate the paper- feed roller.
  • Page 166 23 Slide the cartridge into the printer until it snaps into place. It’s in place when you can see the green arrows inside the metal frame of the printer. 24 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.
  • Page 167 M WARNING! Remove the printer's power cord from the power outlet before cleaning or an injury may result. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. To protect your printer and to maintain its appearance, make sure you use the following guidelines: Use only mild household cleaning solutions that do not contain alcohol or solvents.
  • Page 169 Repacking the printer for relocating or shipping...
  • Page 170 If you need to relocate or ship your QMS magicolor WX Print System after it has been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
  • Page 171 Remove the printer’s top cover. Remove the black toner cartridge. Holding the toner cartridge across its center, squeeze the sides to loosen the pins on the back side from the developer cartridge notches. Lift the toner cartridge straight up and out of the printer. Set the toner cartridge aside.
  • Page 172 Remove the devel- oper cartridge from the printer, being care- ful not to spill any of the developer mate- rial. Store the partially used toner and developer cartridges in their original shipping bags. If you don’t have these bags, wrap them in pieces of sturdy cloth or plastic that cannot be harmed by loose residue.
  • Page 173 Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch. Remove the oil bottle. After removing the oil bottle, the bottle may leak slightly, so place it in an oil-proof con- tainer, such as a plastic bag, until you are ready...
  • Page 174 Grasp the fuser unit by the two handles, one at each end, and lift it up and out of the printer. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß...
  • Page 175 The pressure-release pieces protect the fuser roller from damage during a move by helping to relieve the tension on the roller. They must be installed for the move and removed again before printing. With the printer’s top cover off and paper exit-unit still open, pull back the two latches (one on each side) of the separator pawl unit to unlock it.
  • Page 176 Open the pressure-release lever on the end of the fuser unit. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungs-gefahr besteht.
  • Page 177 Repeat the process with the second pressure-release piece at the other end of the fuser rollers. When correctly positioned, the pieces fit snugly between the rollers. Close the pressure-release lever on the end of the fuser unit. Close the separator pawl unit. Close the paper exit-unit.
  • Page 178 Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Limit exposure to 2 minutes. While the printer is being moved, store the cartridge in its original shipping bag. If you don’t have this bag, carefully wrap it in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.
  • Page 179 Reinstall the pressure-release and tension-release pin sets (one set on each side) in the OPC belt cartridge. The pressure-release and tension-release pins protect the belt and its cleaning blade by relieving tension during movement. Store the OPC belt cartridge in its original shipping bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.
  • Page 180 Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner. Remove the waste toner pack from the printer. Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during relocation or shipment.
  • Page 181 If you need replacement packaging, in the US call QMS National Service at 1 (334) 633-4300 x 2530. If you need to return the printer for service, in the US call QMS Customer Service at 1 (334) 633-1072 for an RMA (Return Merchandise Authorization) number before shipping the printer.
  • Page 182 Remove the two small metal brackets from the sheet feeder posts. With the help of another person, pick up the printer by the four corners, and separate it from the sheet feeder. Caution: Be sure to keep the printer level. Repack the sheet feeder in its original shipping box for storage.
  • Page 183 Replace the plastic strap handles (two on each side of the printer). Get someone to help you with this step: Using the strap han- dles provided (two on each side of the printer), lift the printer onto its carton.
  • Page 184 Slide the box over the printer, and then replace all of the packing material in the shipping carton. » Note: If you’re returning the printer for service, you don’t need to return the toner and developer cartridges, oil bottle, OPC belt cartridge, paper cassette(s), sheet feeder, power cable, or interface cables.

  • Page 185: Miscellaneous Problems

    Miscellaneous problems Mechanical problems Print quality problems Printer status and error messages Clearing media jams Installing the printer driver manually Placing a service call...
  • Page 186 Is the printer on line? The Online LED should be lit. Is your application set up correctly for printing? Are the communication parameters the same as those on your host and printer? If you still cannot identify the problem, contact your QMS vendor.

  • Page 187: Replacing A Toner Cartridge

    Does your application require any additional printer setup steps? If you’re experiencing printing problems not related to print quality, check the printing section of your application documentation to see if any additional printer setup steps are required. Make sure that any newly installed toner and developer cartridges are properly installed, with the sealing tapes removed.
  • Page 188 Make sure you have the right kind of cable. Make sure no one pressed the Cancel key while your job was printing. Check to see if the media cassette is empty. Make sure that the mode statement in your AUTOEXEC.BAT file ends in a “p”...

  • Page 189: Replacing A Developer Cartridge

    Fonts Don’t Print Correctly Make sure you’re using TrueType fonts. If not, change to TrueType fonts. 600 dpi Jobs Print at 300 dpi Make sure 600 dpi resolution is chosen in the printer driver. See chapter 2, “Printing,” for information. Colors Missing See chapter 2, “Printing,”...

  • Page 190: Replacing The Opc Belt Cartridge

    5, “Maintenance.” If whole blocks or portions of the page are missing, there may be a mechanical problem; contact your QMS vendor. Image is Not Centered on the Page Make sure you aren't printing outside the printer's imageable region for the media size you're using (see chapter 2, “Printing”).
  • Page 191 Sharp Horizontal Lines (across the feed direction) Place a service call (see “Placing a Service Call” on page 1-36). Transparency Quality Problems Make sure the printer is set for transparency printing: use the printer driver to tell the printer transparencies are in the currently selected cassette.
  • Page 192 If you still see vertical streaks, remove the OPC belt from the printer, set it on the handle end, and tap the base of the cleaning blade several times to remove any debris. Reinstall the OPC and print a page to see if this solved the streaking problem.
  • Page 193 If you still see vertical streaks, remove the OPC belt from the printer again, set it on the handle end, and use a soft brush (for example, the type of brush you would use to clean a camera lens) to gently clean only the part of the blade that corresponds to the streaked area on printouts.
  • Page 194 Note: Changing the print density affects the resident color » management system and should be done only as a last step to improve print quality. The normal setting is the center position. Normally, your laser printer produces a rich black or color image. However, you may occasionally notice a color is printing a bit light or dark.

  • Page 195: Back Panel Open

    » Note: Some printer status messages do not automatically clear after corrective action has been made to the printer. To clear such a message, use the procedure given in “Clearing Status Messages” on page 7-16. When the printer needs operator assistance, the message window displays one of the following messages: This message .
  • Page 196 This message . . . means . . . An error has occurred in the system software DOWNLOADING ERROR download procedure. Press the Cancel key on PRESS CANCEL the printer control panel, and restart the download procedure. If this error appears again, call for service.
  • Page 197 This message . . . means . . . The oil bottle for the fuser unit is running low FUSER OIL OUT and the cleaning pad is wearing out. If you have a new oil-bottle/pad kit on hand, you may want to replace them now.
  • Page 198 (It is available to allow you to upgrade FROM DRIVER your printer to a fully networkable, departmen- tal color printer, the QMS CX Print System. Contact your QMS vendor for specifications and purchase information.) The printer is starting up.
  • Page 199 This message . . . means . . . It's time to replace the fuser to ensure print REPLACE FUSER quality and reduce wear on your printer. Caution: We strongly recommend that you have the fuser replaced as soon as possible after a message appears.
  • Page 200 Some printer status messages don’t automatically clear after you’ve taken the necessary corrective action. For example, after replacing a developer cartridge, the status message REPLACE x DEVELOPER doesn’t automatically clear; you have to clear the message manually. To clear any status message that doesn’t automatically clear, use the procedure in the following table.

  • Page 201: Call For Service

    Before calling for service, make a note of the full message in the mes- sage window. Then see “Placing a Service Call” on page 1-36. REPLACE 100K KIT Approximately 100,000 pages have been printed. It's time for periodic maintenance and parts replacement to protect your printer and maintain print quality.
  • Page 202 When a jam occurs, the message window on the control panel dis- plays one of three messages, MISFEED JAM, INNER JAM, or OUTER JAM. The following sections contain procedures for clearing each type of jam. When the control panel message window displays MISFEED JAM, media has jammed while leaving the media cassette or the manual feed tray.
  • Page 203 Locate the manual-feed platform. It's a black plastic tray at the top of the media-cassette slot. Remove the manual-feed platform. Lift it up and forward at the front until it drops out.
  • Page 204 Remove any jammed media you see. Check to be sure no other pieces of media are lodged farther back in the slot. Then, if you removed the manual-feed plat- form, replace it. Push it back into the printer until it is secure. Make sure the media in the cassette is in good condition, lies flat, and does not exceed the upper-limit mark on the cas- sette.
  • Page 205 When the control panel message window displays INNER JAM, media has jammed leaving the OPC belt cartridge, and the leading edge has jammed around the transfer area. To clear this jam, use the following procedure: Open the back cover. Press the top-right corner to release the spring latch.
  • Page 206 Open the transfer unit. Grasp it in the center by the green handle and pull it toward you and down. » Note: To avoid damage to the rollers, always remove jammed media gently. Also, toner images on the media aren't fused (set), which means toner is still loose.
  • Page 207 Open the manual feed tray. Open the green handle on the OPC belt cartridge and pull the cartridge out about 2" (5 cm) to relieve tension on the drum.
  • Page 208 Remove the media from the transfer unit end of the printer. Close the transfer unit and the back cover. Push the OPC belt cartridge back into the printer until it snaps into place. (The cartridge is in place when you can see the green arrows on the left and right inside metal frame of the printer.) Push down the green handle to lock the OPC cartridge in place, and close the manual feed tray.
  • Page 209 Remove jammed media from around the fuser roller by using the following procedure. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß...
  • Page 210 Remove the jammed media by pulling it straight out from above the transfer unit. Close the transfer unit, and then the back cover. Close the paper exit unit. When the control panel message window displays IDLE, the printer is ready to print.
  • Page 211 When the control panel message window displays OUTER JAM, media has jammed leaving the paper exit unit. To clear this jam, use the following procedure: Open the back cover by pressing the top-right corner to release the spring latch.
  • Page 212 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß...
  • Page 213 Open the paper exit unit. Rear View...
  • Page 214 Open the pressure-release lever on the fuser unit. Pressure-Release Lever Caution: If you can see the outer jam in the transfer unit, always remove it by pulling the media out through the transfer unit, not up and out the paper exit unit. This prevents the unfused toner from coming off on the exit rollers and getting down into the printer.
  • Page 215 Remove the jammed media by pulling it straight out from above the transfer unit. Close the transfer unit, and then the back cover. Close the pressure release lever on the fuser unit. Close the paper exit unit. When the control panel message window displays IDLE, the printer is ready to print.
  • Page 216 If a media jam message displays in the control panel message window, clear the jam using the appropriate procedure from “Clearing Media Jams” on page 7-18. If the message is still there, make sure the cassettes have the correct size media, the size key slide on the back end of the cassette is set correctly, and all cov- ers and doors are completely closed.
  • Page 217 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß...
  • Page 218 Turn the printer off and then on again. If the ENGINE ERROR E9 message still displays in the control panel message window, you must call for service. See appendix A, “QMS Customer Support,” for information on how to contact QMS.
  • Page 219 16 Continue following the instructions in the Add Printer Wizard to complete the installation. 17 If you want install another printer driver (for example, if you selected the QMS magicolor WX Color in step 15 and you also want to install the QMS magicolor WX Monochrome), repeat steps 8-16.
  • Page 220 Your QMS vendor is best equipped to immediately handle any prob- lem you may encounter. If you have technical questions your vendor is unable to answer, you can call or fax questions to the QMS Cus- tomer Response Center. (See Appendix A, “QMS Customer Support,”...
  • Page 221 Sources of customer support QMS world-wide offices...
  • Page 222 In this case, the application manufacturer is the best source of help. Q-FAX, a QMS information retrieval service, provides application notes, technical support notes on common printing problems, and information about printer specifications, options, accessories, con- sumables, and prices.

  • Page 223: The Qms Corporate Bulletin Board System

    The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general informa- tion about QMS. If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.

  • Page 224: Internet

    You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time. » Note: If you call for assistance, have the following information ready so our technicians can help you more quickly: þ...
  • Page 225 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time M–F Fax 1 (334) 633-3716 Internet http://www.qms.com Bulletin Board Service 1 (334) 633-3632...
  • Page 226 3606 AK Maarssen Belgium, Nether- The Netherlands lands, and all (+31) 346–551333 unlisted countries Fax (+31) 346–550170 Internet http://www.qms.nl Vélizy Plus 1 Bis, Rue du Petit Clamart 78142 Vélizy Cedex France (+33) 1–410 79 393 Fax (+33) 1–408 30 110 Willstätterstrasse 10...
  • Page 227 Josefa Valcárcel 8 28027 Madrid Spain (+34) 1– 742 5013 Fax (+34) 1–742 3152 Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom United Kingdom and Ireland (+44) 1784–442255 Fax (+44) 1784–461641...

  • Page 229: Print Engine Specifications

    Print engine specifications Controller specifications Environmental requirements Cable pinouts Notices...
  • Page 230 Duty Cycle 5,000 color prints per month (maximum) 20,000 monochrome prints per month Print Method Cyan, magenta, yellow, and black electrophotographic recording with semiconductor laser. Dry toner image transfer to print media. Print Speed Paper 12 pages per minute monochrome 3 pages per minute color Transparencies 6 pages per minute monochrome...
  • Page 231 Electrical 100/110 V Model Requirements Frequency—50/60 Hz 2 Hz Power Requirement—120 V 10% Power Consumption Standby—1000 W max.; 150 W avg. Operation—1000 W max.; 250 W avg. Energy Saver Mode—less than 45 W Interface Centronics bidirectional parallel in compatibility mode Memory 4 MB DRAM (upgradable to 32 MB via 2 SIMM connectors)

  • Page 232: Printer Options

    See chapter 2, “Printing,” for print media specifications (media sizes, imageable areas, and margins), and see chapter 5, “Maintenance,” for consumables specifications and storage information. See chapter 4, “Printer Options,” for a list of available printer options. You may use either a Centronics parallel cable (unmarked on cable) or an IEEE 1284 bidirectional parallel cable (IEEE 1284 is indicated on the cable).
  • Page 233 Signal Pin No. Signal Description Direction Acnlg- Busy+ Select Autofeed Reserved Ground Ground Vcc Test 19-30 Ground Iprime Fault- Reserved Reserved Reserved Selectin Notes to the Parallel Pinouts Table Direction refers to the direction of signal flow as viewed from the printer.
  • Page 234 Connectors must have shielded housings. The overall shield must be bonded to the shielded housings at both ends of the cable. The QMS magicolor WX Print System is Energy Star compliant. » Note: The EPA, as a matter of policy, does not endorse any particular company or its products.
  • Page 235 M WARNING! To prevent electrical shock, do not remove any covers from your printer unless you are experienced in working with circuit boards and are following instructions for procedures described in QMS documentation. ACHTUNG! Um einen Elektroshock zu vermeiden, sollte die Druckerabdeckung niemals von Unbefugten geöffnet werden. In jedem Fall müssen die diesbezüglichen Hinweise des Handbuches...
  • Page 236 » without calling for a return merchandise authorization (RMA) number before shipping the printer. To get RMA number, in the US call QMS Customer Service at 1 (334) 633-1072. If you need replacement packaging in which to return the printer for service, in the US call QMS National Service at 1 (334) 633-4300 x2530.
  • Page 237 the bare metal chassis of equipment, as on the back of a computer, that is plugged in but turned off). Never attach the wrist strap to any piece of equipment with an electrical current present. Turn off all power switches first. Plastic, rubber, wood, painted metal sur- faces, and telephones are not acceptable grounding points.

  • Page 239: Blank Pages

    BLACK TONER EMPTY 7-15 SIMMs 4-13 Blank pages 7-3 AC-charger unit Buffers See Charger unit Enlarging 4-13 Advanced options Bulletin board, QMS A-3 Configuring, Windows NT 2-20 Buttons Alignment About... 2-7 Image not centered 7-6 Apply 2-7, 2-11 Apply button 2-7, 2-11 Cancel 2-7, 2-11, 2-13, 2-20, 2-25, AUTOEXEC.BAT 7-4...

  • Page 240: Canceling Jobs

    2-39 Installing 1-14 Open... 2-32 Clearing Restore Defaults 2-7, 2-11, 2-13 Status messages 7-16 Revert 2-31, 2-39 Color Save As... 2-32 Choosing 2-12 Configuring 2-32 Registration 7-6 Uneven 7-4 Cable Color control Removing 6-2 Setting 2-12 CALL FOR SERVICE 7-17 Color matching software 2-12 Canadian users Color options...

  • Page 241: Downloading Error Press Cancel

    Curl 5-2 ENGINE ERROR E3 7-12 Customer Response Center (CRC), ENGINE ERROR E9 7-12, 7-32 QMS A-4 ENGINE ERROR F5 7-12 Customer support, QMS A-2 ENGINE ERROR Hx 7-12 CYAN DEVELOPER MISINSTALLED ENGINE ERROR xx 7-12 7-11 Envelopes CYAN TONER EMPTY 7-15...

  • Page 242: Incomplete Jobs

    Configuring, Windows NT 2-35 MAGENTA DEVELPR MISINSTALLED Handling the printer 5-2 7-11 Horizontal lines MAGENTA TONER EMPTY 7-15 Sharp 7-7 MAGICOLOR WX BOARD TEST 7-13 Maintenance 5-2 Manual feed Choosing 2-6, 2-23 ICM 2-12 Mechanical problems 7-3 IDLE 7-13 Media...

  • Page 243: Missing Dots

    Service 7-11 Paper MISFEED JAM 7-13 Choosing 2-6, 2-7, 2-23 Misfeed jam 7-18 Copies, printing, number of 2-7, 2-23 Missing Dots 7-6 Kinds of 2-51 Monochrome Orientation, choosing 2-5, 2-23, 2-24 Choosing 2-12 Paper jams 2-55, 2-56 Moving, printer 4-3, 6-2, 6-7 Recommended 2-51 Replacement packaging 6-2 Sizes 2-53...

  • Page 244: Please Wait Erasing Flash

    PLEASE WAIT ERASING FLASH 4-16, Printer driver 7-14 About... button 2-7 PLEASE WAIT WARMING UP 7-14 Apply button 2-7, 2-11 PLEASE WAIT WRITING FLASH 4-16, Cancel button 2-7, 2-11, 2-13, 2-20, 7-14 2-25, 2-31, 2-39 Portrait Color... button 2-10 Choosing 2-5, 2-19, 2-23, 2-24, 2-28 Configurating for current job, Windows Power requirements 1-3 95 2-3...

  • Page 245: Quick Check

    Checklist 7-2 Troubleshooting 7-32 Save As... button 2-32 Scratches 7-6 Service United States A-4 Q-FAX A-2 Service call Messages 7-17 Customer Response Center (CRC) Placing 7-36 Service messages 7-11 Registration, printer 1-29 SERVICE MODE 7-15 World-wide offices A-5 Service, printer Quick check 7-2 RMA number 6-2 Setup, printer 1-7...

  • Page 246: Toner Empty

    Fuser Oil Out 7-13 Technical A-4 Idle 7-13 World-wide A-5 Inner jam 7-13 System software Magicolor WX Board Test 7-13 Updating 4-16 Memory Installed x Meg Ver x.x 7-13 Message window 7-11 Misfeed jam 7-13 Technical support, QMS A-4 Need More Memory Paper Mismatch...
  • Page 247 Image not centered 7-6 Top panel misinstalled 7-15 Incomplete Jobs 7-4 Transparencies 2-55 Inner jam 7-13, 7-21 TrueType fonts 7-5 Magicolor WX Board Test 7-13 Mechanical problems 7-3 Media jam message 7-32 Unpacking 1-4 Media jams 2-55, 2-56 Updating Memory Installed x Meg Ver x.x 7-13...

  • Page 248: Configuring Color Options

    Warranty B-8 Waste toner pack Installing 1-18 Removming 6-12 Weight 4-3 Windows 95 Configuring Color options 2-11 Graphics options 2-8 Paper options 2-4 Windows 95 printer driver Configuring 2-2 Installing 1-26 Installing manually 7-34 Windows NT Configuring Advanced options 2-20 Device settings 2-32 Halftone setup 2-35 Page setup options 2-16...

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