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Chapter 5
Troubleshooting
This chapter explains how to handle printer problems which may or may not occur. The
procedures are easy to follow. If a problem persists after you have completed the appro-
priate troubleshooting procedures, call for the assistance of a service person.
5.1.
General Guide
If the printer does not print
If nothing is displayed on the message display on the front control panel, then you probably
have a power problem. See Section 5.2.
If the printing is abnormal
With the printer on-line and ready, press the STATUS key to print a status page. You can also
optimize print quality using the KIR test pattern printed at the bottom of the status page.
To adjust the print status, see Chapter 2.
If the result is normal, you may have an interface problem. See Section 5.3.
If the result is not normal, you have a print quality problem. See Section 5.4.
If a maintenance message is displayed on the message display:
See Section 5.5. (For a paper jam, see Section 5.6.)
If the printer does not print the entire page or indicatesý0HPRU\ýRYHUIORZ on its mes-
sage display, try adding optional memory. To add optional memory, see Chapter 1.
5.1. General Guide
5-1
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