Call Coverage - Avaya ETR 6 User Manual

3.3 Call Coverage

Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another
extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of
rings set by the system administrator.
· Intercom, transferred, DID, and outside calls on lines assigned ownership can be covered.
· Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On Busy calls, and calls to
doorphone alert extensions are not covered.
· A single extension can cover multiple extensions; however, an extension programmed for call coverage can have
only one covering extension. Only one call coverage button can be programmed per extension.
· If you activate call coverage at your extension, you still can intercept an outside call rerouted by coverage by
pressing the outside line button that has the call appearance.
· You can program call coverage on a programmable button. Use a button with lights if you want a visual indication
when your calls are being covered. When the green light is on, your calls are being covered; when the green light
is off, call coverage is not active.
· If call coverage and do not disturb are already on, covered calls are routed immediately to the covering extension
without ringing the covered extension. Similarly, if Call Coverage is on and a call begins to ring, you can turn on
Do Not Disturb
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· If an extension has Call Coverage and
· If the covering extension does not answer, the call is routed to the voice mailbox of the extension that
activated Call Coverage after the specified number of VMS Cover Rings. If the covering extension has
Disturb active, the call is routed immediately to the voice mailbox of the extension that activated Call
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Coverage.
· If an extension has Call Coverage active without voice mail coverage, covered calls ring at the covering extension
for the specified number of Call Coverage Rings. Outside and intercom calls continue to ring at the covering
extension until the call is answered or the caller hangs up.
· For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after
the specified number of Transfer Return Rings (if VMS cover is not active).
· If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination
extension (Call Forwarding takes precedence).
To Send Calls for Coverage Manually
1. Press FEATURE 20.
2. Dial the extension number of the covering extension.
To Remove Call Coverage Manually
1. Press FEATURE 20.
2. Dial your own extension number.
To Use a Call Coverage Button
1. Press the programmed button. When on, if programmed on a button with a light, the button's green light will be
on.
To Create a Call Coverage Button (ETR 18D/ETR 34D Phone)
1. At the phone press Feature 00.
2. Program Extension: is shown on the display.
3. Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4. Dial FEATURE 20.
5. At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.
6. At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.
7. The current setting of the button will now be set to Call Coverage O <covered extension> D <destination
extension>.
PARTNER® Mode ETR Phone User Guide
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to send that call immediately for coverage.
VMS Cover active, calls ring at the covering extension.
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Do Not
- Issue 4e (Friday, May 04, 2012)
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