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Summary of Contents for Avaya E129
- Page 1 Using Avaya E129 SIP Deskphone Release 1.1 Issue 1 March 2015...
- Page 2 Avaya can be a criminal, as well as a civil offense available to Avaya customers and other parties through the Avaya under the applicable law.
- Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
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Page 4: Table Of Contents
Answering a call when on another call ..................... 20 Making a blind call transfer ..................... 20 Making an attended call transfer Chapter 5: Call Forward...................... 22 ...................... 22 Activating Call Forward ...................... 23 Deactivating Call Forward Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 5 Setting the screen contrast ..................... 40 Setting a display language ....................... 40 Setting the date and time Chapter 12: Deskphone diagnostics.................. 41 ...................... 41 Performing audio check ..................... 41 Checking deskphone keys March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
- Page 6 Contents .................... 42 Checking deskphone dial pad Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com...
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Page 7: Chapter 1: Introduction
Chapter 1: Introduction Purpose ® This document describes how to use Avaya E129 SIP Deskphone features in Avaya Aura Communication Manager and IP Office environments. Intended audience This document is intended for people who want to learn how to use product features and capabilities. -
Page 8: Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •... -
Page 9: Chapter 2: Getting Started
Chapter 2: Getting started Feature description Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for communication. Physical specifications • Two call appearances • A 128 x 40 graphical LCD • Three softkeys • Dual network ports with integrated Power over Ethernet (PoE) •... -
Page 10: Connection Ports
An EHS-suported RJ9 port to connect to a Plantronics headset Deskphone stand You can either wall mount your deskphone or attach the stand that Avaya provides. The stand includes four hooks that fit into four slots in the rear of the deskphone. -
Page 11: Attaching The Stand
The stand fits into the back of the deskphone. Detaching the stand Procedure On the arrow-marked side, press the hooks, and pull up from the lower two slots. The hooks in the upper two slots detach simultaneously. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 12: Button Layout
Puts the current call on hold and brings up the second line for dialing or answering the second call. Conference Starts the conference. Message Dials the voice mail server. Table continues… Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 13: Icons
Logging in to the deskphone Procedure 1. In the Username field, enter the extension number. 2. Press the OK softkey. 3. In the Password field, enter the password. 4. Press the OK softkey. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 14: Logging Out Of The Deskphone
The deskphone displays the message Keypad is locked. Unlocking the deskphone Procedure 1. Press the star (*) key for four seconds. The deskphone displays the Password field. 2. Enter the password to unlock the deskphone. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 15: Chapter 3: Outgoing Calls
2. To return to the previous call, press Flash again. Making a call using on-hook dialing Procedure 1. Enter the phone number. 2. Perform one of the following actions: • Lift the handset. • Press Speaker. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 16: Making A Call When On Another Call
Use the following procedure to make a call to a contact listed in the LDAP directory. Do not change the LDAP configurations as only your administrator can configure the LDAP settings. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 17: Making A Call Using The Call History
Procedure 1. Perform one of the following actions: • Lift the handset. • Press Speaker. • Press the Headset softkey. 2. Press Call. Result The deskphone dials the last dialed number. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 18: Making A Call Using Off-Hook Autodialing
1. Perform one of the following actions: • Lift the handset. • Press Speaker. • Press the Headset softkey. 2. Press the emergency softkey. Result The deskphone automatically dials the pre-configured emergency number. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 19: Chapter 4: Incoming Calls
Procedure Perform one of the following actions: • Press Flash. • Press the Answer softkey. Result The deskphone puts the first call on hold and moves to the second call. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 20: Making A Blind Call Transfer
2. Enter the number to which you want to transfer the call. 3. Press Call. The second deskphone starts ringing. You can stop the ringing and end the transfer by pressing the Split softkey. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 21 Split softkey. The deskphone separates the two calls and puts the first call on hold and the second call in an active state. 6. Press Transfer. Result Your deskphone transfers the active call to the selected number and disconnects. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
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Page 22: Chapter 5: Call Forward
Chapter 5: Call Forward Use the Call Forward feature to divert incoming calls to another number. The Avaya E129 SIP Deskphone supports the following Call Forward types: Call Forward type Description Forward All Forwards all incoming calls to another number. -
Page 23: Deactivating Call Forward
Menu > Call Features. 2. Select the account, and press Menu. 3. Select the required Call Forward type, and press Menu. 4. Press the Disable softkey. Related Links Call Forward on page 22 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 24: Chapter 6: Conference Calls
Use the following procedure to start a conference. This conference is a local conference that the E129 deskphone manages. If one of the participants puts the call on hold and music-on-hold is configured for that participant, then the other two participants hear the music. The other participants can also converse with each other. -
Page 25: Putting A Conference On Hold
1. Press the Hold softkey. The deskphone puts the participants on hold. 2. Press Flash. Result The deskphone resumes the second call. Ending a conference Before you begin You must have an active conference. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... - Page 26 Conference calls Procedure Press the EndCall softkey. The deskphone ends the conference and disconnects the participants. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com...
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Page 27: Chapter 7: Call-Related Features
If you change to the first call, the deskphone remains muted. Procedure Press Mute. Related Links Call-related features on page 27 Unmuting a call Before you begin You must have a call on mute. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 28: Putting A Call On Hold
Call-related features on page 27 Resuming a call on hold Before you begin You must have a call on hold. Procedure Press the Resume softkey. Related Links Call-related features on page 27 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 29: Chapter 8: Call History
3. Press Menu. 4. Select the entry that you want to delete, and press Menu. 5. Scroll and select Delete. 6. Press Menu. 7. Press the Delete softkey to confirm the deletion. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 30: Deleting All Entries Of A Specific Call Type
Deleting all entries from the call history Procedure 1. Press Menu > Call History. 2. Scroll and select Clear All. 3. Press Menu. 4. Press the Delete softkey to confirm the deletion. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 31: Chapter 9: Voice Mail
Message Waiting Indicator (MWI) glows red to indicate that you have a voice mail. Procedure 1. Perform one of the following actions: • Press Message. • Dial the number of the voice mail server. 2. Follow the voice prompts to listen to your messages. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 32: Chapter 10: Contacts
Chapter 10: Contacts Avaya E129 SIP Deskphone provides the facility to save contacts locally on the deskphone. You can also assign contacts to groups. You can manage contacts through: • A contact XML file. Only an administrator can manage contacts through the XML file. -
Page 33: Contact Field Descriptions
2. Enter the string or the number that you want to search. 3. Press the OK softkey. The deskphone displays all matching contacts. 4. Scroll and select the required contact. 5. Scroll and press the Save to Phonebook softkey. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 34: Adding A Contact From The Call History
Editing contact details Procedure 1. Press Phonebook > Local Phonebook. 2. Select the contact whose details you want to edit, and press Menu. 3. Update the contact details. 4. Scroll and select Save. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 35: Searching A Contact
2. Select the contact that you want to delete, and press Menu. 3. Scroll and select Delete. 4. Press Menu. 5. Press the Delete softkey to confirm the deletion. Related Links Contacts on page 32 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 36: Deleting All Contacts
Procedure 1. Press Phonebook > Local Group. 2. Select the group that you want to edit, and press Menu. 3. Select Edit Group, and press Menu. 4. Edit the group name. Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 37: Deleting A Group
1. Press Phonebook > Local Group. 2. Select the group that you want to delete, and press Menu. 3. Select Delete Group, and press Menu. Related Links Contacts on page 32 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 38: Chapter 11: Deskphone Customization
If the administrator did not configure your voice mail, the caller hears a busy tone. Procedure Press Menu > Preference > Do Not Disturb > Enable DND. The deskphone displays the Do Not Disturb icon on the screen. Related Links Deskphone customization on page 38 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 39: Disabling Do Not Disturb
Menu > Preference > Ring Volume. 2. Use the Right or Left navigation keys to select the desired volume. 3. Press the OK softkey. Related Links Deskphone customization on page 38 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 40: Setting The Screen Contrast
Setting the date and time Procedure 1. Press Menu > Preference > Time Settings. 2. Enter the date and time. 3. Press the OK softkey. Related Links Deskphone customization on page 38 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 41: Chapter 12: Deskphone Diagnostics
Chapter 12: Deskphone diagnostics The Avaya E129 SIP Deskphone provides the option to check the audio and the dial pad of the deskphone. Related Links Performing audio check on page 41 Checking deskphone keys on page 41 Checking deskphone dial pad... -
Page 42: Checking Deskphone Dial Pad
3. Repeat Step 2 for all the keys on the dial pad. The deskphone ends the check when you finish pressing all the keys on the dial pad. Related Links Deskphone diagnostics on page 41 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 43 ............. feature specifications ............9 using phone book ............overview ................. while on another call .............16 physical specifications ............ call muting ................27 E129 features ................ call unmuting ................27 E129 specifications ..............9 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
- Page 44 ................19 related documentation ............resume conference .............. ring tone ................39 setting .................. display language ............40 ring tone ................39 ring tone volume ............screen contrast ............. time ................40 splitting conference ..............25 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com...
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