Avaya ETR 6 User Manual
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Avaya ETR 6 User Manual

Avaya ETR 6 User Manual

Ip office phone basic edition partner mode etr phone
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IP Office Basic Edition
PARTNER® Mode ETR Phone User
Guide
- Issue 4e - (Friday, May 04, 2012)

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  • Page 1 IP Office Basic Edition PARTNER® Mode ETR Phone User Guide - Issue 4e - (Friday, May 04, 2012)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites Avaya can be a criminal, as well as a civil, offense under the applicable law. referenced within this site or documentation(s) provided by Avaya. Avaya is...

  • Page 3: Table Of Contents

    Contents Contents ETR Telephones 1.1 Fixed Buttons ..............9 1.2 Ringing Patterns ..............9 1.3 Dial Tones ..............9 1.4 Light Patterns ..............10 1.5 Dialing Codes ..............11 1.6 Feature Codes ..............12 Call Handling 2.1 Making Calls ..............16 2.1.1 Making Internal Calls ................

  • Page 5: Etr Telephones

    Chapter 1. ETR Telephones PARTNER® Mode ETR Phone User Guide Page 5 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)
  • Page 7 ETR Telephones: 1. ETR Telephones The IP Office Basic Edition - Quick Mode supports the ETR Series of Avaya phones. The models supported are the ETR 6D, ETR 18D and ETR 34D phones. Feature ETR 6 ETR 6D ETR 18...
  • Page 8 ETR 18/ETR 18D The ETR 18 does not include a display. The ETR 18D includes the display. ETR 34D The number of ETR 34D phones supported is limited to a maximum of 4 (with a maximum of 2 per ETR6 base card). PARTNER®...

  • Page 9: Fixed Buttons

    ETR Telephones: 1.1 Fixed Buttons In addition to the line buttons, the telephones have some or all of the following fixed buttons, which are already imprinted: · INTERCOM (not labeled) Press to make or answer a call to or from another extension. If you receive a call on a T1 line with Direct Inward Dialing (DID), and you cannot access that line from a line button, the call will appear on your Intercom button.

  • Page 10: Light Patterns

    1.4 Light Patterns Some buttons have a green light and a red light. The meaning of these lights varies depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).

  • Page 11: Dialing Codes

    ETR Telephones: Light Patterns 1.5 Dialing Codes The following features can be used by dialing the appropriate number. Feature Dial Summary Call Pickup 6 <Extension Number> Answer the longest waiting call ringing at an extension. Group Pickup 66 <Pickup Group> Answer the longest waiting call ringing any extension that is a member of the pickup group (1 to 4) selected.

  • Page 12: Feature Codes

    1.6 Feature Codes The following feature codes can be dialed from most phones after pressing FEATURE. Most of these features can also be assigned to programmable buttons. Feature Code Description Do Not Disturb This function allows you to switch do not disturb on or off. "...
  • Page 13 ETR Telephones: Feature Codes Feature Code Description System Release 590 Displays the core software level that the system is running. System IP Displays the IP address of the systems LAN port. Address SD Card Serial Displays the feature key number of the System SD card. This is the number used for Number validation of licenses entered into the system configuration.

  • Page 15: Call Handling

    Chapter 2. Call Handling PARTNER® Mode ETR Phone User Guide Page 15 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 16: Making Calls

    2. Call Handling 2.1 Making Calls 2.1.1 Making Internal Calls 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on. 2.

  • Page 17: Making Page Or Direct Calls

    Call Handling: Making Calls 2.1.3 Making Page or Direct Calls You can make calls that are automatically answered if the extension or extensions called support auto answer. There are two methods: page calls and direct voice calls, however the method for making both types of call is much the same. To Make a Direct Voice Call For a call to an individual extension, putting * in front of the extension number of the user being called makes the call a direct voice call.

  • Page 18: Answering Calls

    2.2 Answering Calls You can answer telephone calls that are ringing your extension or at another extension. If you regularly pick up calls for a specific extension you can program a call pickup button for that specified extension. 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on.

  • Page 19: Call Pickup

    Call Handling: Answering Calls 2.2.2 Call Pickup If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group or line being called. 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on.

  • Page 20: Speed Dialing

    2.3 Speed Dialing There are a number of ways that you can dial a stored number. 2.3.1 System Speed Dials The system administrator can program up to 100 frequently used number as system speed dial numbers 600 to 699. Any user in the system can use a system speed dial by pressing FEATURE and dialing the three digit code of the system speed dial required.

  • Page 21: Personal Speed Dials

    Call Handling: Speed Dialing 2.3.2 Personal Speed Dials You can create up to 20 personal speed dial codes, 80 to 99, to store frequently dialed numbers. The numbers can be quickly dialed by pressing FEATURE and the two-digit code for that personal speed dial. The personal speed dial numbers programmed for a particular extension can only be used at that extension.

  • Page 22: Auto Dialing

    2.3.3 Auto Dialing Auto dialing uses numbers stored under one of the phone's programmable buttons. Whenever a number need to be dialed, pressing the button will dial the stored number. To Use an Auto Dial Button 1. At dial tone or whenever you want to dial a number, press the programmed auto dial button. 2.

  • Page 23: Adjusting The Volume

    Call Handling: Speed Dialing 2.4 Adjusting the Volume While the phone is idle or ringing, you can adjust the ringer volume. When the phone is connected to a call you can adjust the speaker or handset volume. To Adjust the Ringer Volume 1.

  • Page 24: Transferring Calls

    2.7 Transferring Calls Transferring a call lets users "pass" a call from one extension to another. Users can transfer both outside and internal calls to another extension. 1. While the call is active press the TRANSFER button. The call is put on hold and the green light next to the button flashes rapidly.

  • Page 25: Conferencing Calls

    Call Handling: Transferring Calls 2.8 Conferencing Calls The Conference feature allows you to conference other parties (including yourself) into a call. The system supports multiple conferences of up to 64 parties in total, including up to 2 external analog trunk in each conference. To Create a Conference Call 1.

  • Page 26: Using Handsfree

    2.9 Using Handsfree The ETR 6D, ETR 18D, ETR 34D telephones each have a speaker and microphone which you can turn on by pressing SPKR. · In addition, on the ETR 6D, ETR 16D and ETR 34D telephones, you can turn just the microphone on and off by pressing MIC/HFAI.
  • Page 27 Call Handling: Joining Calls To Join a Call A steady red light next to a line button indicates that a call is in progress on that line. 1. Press the line button next the the steady red light and lift the handset. Alternatively press INTERCOM and dial 68 followed by the two-digit line number.

  • Page 29: Other Features

    Chapter 3. Other Features PARTNER® Mode ETR Phone User Guide Page 29 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 30: Absent Text Messages

    3. Other Features 3.1 Absent Text Messages The absent text message feature assists internal callers by displaying a message on their telephone. When another extension calls your extension, your active absent text message appears on the caller's display. This feature is only supported on ETR 18D and ETR 34D telephones. It is not supported on ETR 6D telephones. To set and clear an absent text message you need to assign the feature to a programmable button with lights.

  • Page 31: Forwarding Calls

    Other Features: Absent Text Messages 3.2 Forwarding Calls All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination extension telephone number and select when calls are redirected using a programmed button.

  • Page 32: Call Coverage

    3.3 Call Coverage Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of rings set by the system administrator.
  • Page 33 Other Features: Call Coverage · Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle. PARTNER® Mode ETR Phone User Guide Page 33 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 34: Locking Your Extension

    3.4 Locking Your Extension You can use the lock feature to prevent unauthorized people from making external calls from your extension while you are away from the extension. To Lock Your Extension 1. Press FEATURE 21. 2. Dial a four digit code using the 0 to 9 numbers . 3.

  • Page 35: Account Codes

    Other Features: Locking Your Extension 3.5 Account Codes The Account Code Entry feature is used to enter an account code up to 6 digit for any outside call, incoming or outgoing. An account code is typically used to identify a department, project, or client for charge-back or tracking purposes. An account code can be either forced or optional.

  • Page 36: Do Not Disturb

    3.6 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights may still flash). You can still use the extension to make calls or answer calls that are on your extension (for example, line appearance calls).

  • Page 37: Using Voicemail

    Chapter 4. Using Voicemail PARTNER® Mode ETR Phone User Guide Page 37 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 38: 4. Using Voicemail

    4. Using Voicemail The telephone system includes embedded voicemail and each extension on the system has a voicemail mailbox by default. Except for special cases, for example the extensions connected to the fax machine and loudspeaker, the mailboxes are used when the extension has calls it does not answer within a set time (by default 15 seconds though this can be adjusted for each extension by the system administrator).

  • Page 39: Voicemail Coverage On/Off

    Using Voicemail: 4.1 Voicemail Coverage On/Off You can chose to have calls to your extension be rerouted to your voicemail mailbox if you do not answer the call within a set number of rings, the default being 3 rings. This is called VMS Cover. The number of rings used for your extension is set by your system administrator.
  • Page 40 PARTNER® Mode ETR Phone User Guide Page 40 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 41: Phone Settings

    Chapter 5. Phone Settings PARTNER® Mode ETR Phone User Guide Page 41 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 42: Naming Your Extension

    Using the system administration option, it is possible to put the SSL VPN Service, which exists on <%IPOFFICE%> Basic Edition, in and out of service. This feature is not available on ETR 6/ETR 6D phones. Note: The phones must be plugged into the first two ports of the first card on the IP500 V2.

  • Page 43: Ringer Volume

    Phone Settings: Ringer Volume 5.4 Ringer Volume When the phone is not on any calls, you can adjust the volume used for the ringer. 1. With the phone idle, use the up arrow and down arrow keys to change the volume. PARTNER®...

  • Page 45: Button Programming

    Chapter 6. Button Programming PARTNER® Mode ETR Phone User Guide Page 45 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)

  • Page 46: Programming A Button

    6. Button Programming You can assign functions to the programmable buttons on your phone. However, you cannot override any Intercom, Call Appearance or Line Appearance buttons assigned by the system and your system maintainer. 6.1 Programming a Button Use the following process to set or change the function of a button. ·...
  • Page 47 Button Programming: Button Functions Call Screening This function allows you to switch call screening on or off. When on, if your – phone is idle, when a call rings it and then goes to voicemail you will hear the caller through the phone's handsfree speaker. You can choose to ignore the call (press SPKR) or to answer it (press MIC/HFAI or lift the handset).
  • Page 48 Wake Up Service A Wake Up Service button can be assigned for the first extension on the Feature #115 system. Using this button, the extension user can set wake up calls within the next 24-hours period for any other extension. PARTNER®...

  • Page 49: Index

    Index Conference Index Hold a Call 23 Hold Button 9 6D Telephone 7 Ignore 18 Absent Text Message 30 Intercom Buttons 9 Account Code 35 Intercom Dial Tone 9 Adjust Ringer Volume 9 Alert Notification 12, 46 Joining a Call 26 Answer a Call 18 At home 30 Light Patterns 10...
  • Page 50 With visitors until. 30 PARTNER® Mode ETR Phone User Guide Page 50 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)
  • Page 51 PARTNER® Mode ETR Phone User Guide Page 51 IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)
  • Page 52 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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