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Avaya E169 Manual

Avaya E169 Manual

Ip media station
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Installing and Maintaining the Avaya E169
IP Media Station
Release 1.0
June 2014

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  • Page 1 Installing and Maintaining the Avaya E169 IP Media Station Release 1.0 June 2014...
  • Page 2 Channel Partner and not by Avaya. transmission, dissemination, storage, and or use without the express Licenses written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO...
  • Page 3 Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 4: Table Of Contents

    ....................  41 Turning on the media station .............. 42 Connecting smart devices with Bluetooth pairing ........ 43 Connecting the media station to a smart device as a USB accessory Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 5 .................  52 Resetting the media station to factory defaults ........ 53 The media station app displays the Not Connected (Network) message .............. 53 Resolving a Not Connected (Network) message June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 6: Chapter 1: Introduction

    9641G IP Deskphones SIP administer the media stations. Using Using the Avaya E169 IP Media Learn how to install, use, and maintain the Users Station product. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 7: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 8: Chapter 2: Overview

    Chapter 2: Overview The Avaya E169 IP Media Station Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 9 The Avaya E169 IP Media Station The Avaya E169 IP Media Station is a VoIP SIP deskphone with which you can use your smart device on your enterprise telephony system. The media station provides: • A standalone SIP deskphone on your enterprise system •...
  • Page 10 ® 1. You have an iPhone with the Avaya Media Station and Avaya one-X Mobile apps installed. 2. You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234. ®...

  • Page 11: Product Compatibility

    Product compatibility When you have Avaya EC500 administered on a smartphone that you register with the media station, Avaya recommends that you disable Avaya EC500. If you do not disable Avaya EC500, the following might occur: • You receive a SIP call on the media station at the same time you receive a cellular network call on your smartphone.

  • Page 12: General Specifications

    802.3at. 802.3at supports Class 4 devices and guarantees power output of 30 W with a minimum output of about 15.4 W. PoE provides power enough to charge many supported smart devices. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 13: Port Matrix

    The following table lists the ports used by the media station. Local Port Destination Port Purpose Transport Protocol 32768-61000 67, 68 66, 67 DHCP 32768-61000 32768-61000 HTTP 32768-61000 HTTPS 32768-61000 SNMP 32768-61000 Syslog June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 14: Supported Codecs

    Configurable, with default SIP Signaling of 5060 Variable Configurable, with default SIP Signaling of 5061 32768-61000 Variable Supported codecs • Narrowband: G.711a, G.711µ, G.729a • Wideband: G.722–64K Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 15: Chapter 3: Administration

    Use the upgrade script file to identify where the firmware file is located for doing a firmware update. When you receive a new version of firmware from Avaya, put the firmware at this location and the media station will be updated automatically.

  • Page 16: Avaya Aura Administration

    System Manager and the native Avaya Aura Communication Manager administration. If the user is not already using a SIP deskphone, administer the SIP line as an Avaya 9630 SIP deskphone. • Administer Multiple Device Access (MDA) for the media station. There are limitations for MDA with the media station, but MDA is still recommended.

  • Page 17: Dialing Plan Administration

    • The media station supports either TCP or TLS as the SIP signaling protocol. • You must connect the media station using the Avaya IP Endpoints license, not a 3rd Party Endpoints license.
  • Page 18 Numbering Plan: Defines the country numbering plan used for all calls. The media station app supports 203 different country numbering plans. The media station app selects the default numbering plan based on the locale of the smart device. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 19 00 33 1 23 45 67 89 Landline 0123456789 01 23 45 67 89 Landline 0123456789 +1 312-555-1212 E.164 +13125551212 00 1-312-555-1212 E.164 +13125551212 +1 312-555-1212 Landline 0013125551212 00 1-312-555-1212 Landline 0013125551212 June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 20: Upgrade Script File

    A settings file is used to define and upload administration parameters required by the media station. The settings file you use is similar to the one you would use on Avaya 9600 series and 4600 series IP deskphones. Once a media station uploads the administration parameters from the settings file, the user only has to enter their user name and password to register the media station app.
  • Page 21 Voice mail system telephone number dialed when the user presses the Voice Mail button on the media station or taps the You have a message prompt on the media station app. For Avaya IP Office, the default voice mail system number is *17. OUTBOUND_SUBSCRIPTION_RE 3600 Number of seconds used in initial SUBSCRIBE messages.
  • Page 22 Null Text string containing the SNMP community name string. Range is 0–32 ASCII characters, no spaces. SYSLOG_MODE Type of messages sent. Allowed values: disabled, errors, event, full. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 23 DOCK_HIDDEN_MENUS Controls the Settings menus users see on the media station app. Valid values are: • ADVANCED_SIP — Hides the advanced SIP options June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 24: Advanced Provisioning Options

    The path to the Alternative provisioning URL option depends on the operating system: • Android: Settings > Avaya Media Station > Advanced Parameters > Alternative provisioning URL • iOS: Settings > Avaya Media Station > Network > Advanced Parameters > Alternative provisioning URL Provisioning group The Provisioning group option allows you to create a special setting to control provisioning options for a group of users.

  • Page 25: Media Station App Parameter Descriptions

    Username Enter your telephone number on the telephony server. Password Enter the password for your telephone number on the telephony server. For Avaya IP Office, this is the Telephony Login Code, not the User Password option. ® Domain Enter the company’s SIP domain name administered on Avaya Aura System Manager, for example, acmewearinc.com.
  • Page 26 Enter the proxy address for the telephony server. For Session Manager, enter one of the following: • The IP address of the Avaya Session Manager system on your intranet. • The IP address of the Avaya Aura Session Border Controller when connecting over the Internet.
  • Page 27 Defines whether RTCP is encrypted. For Avaya Aura , this must be unchecked to enable SRTP. TLS Settings Do not change TLS Settings without guidance from Avaya support. — CA Certificate Do not change TLS Settings without guidance from Avaya support. — Client Certificate Do not change TLS Settings without guidance from Avaya support.
  • Page 28 Settings > Licenses Name Description Application Displays the license information for the Media Station app. Avaya Media Station Displays the license information for the Media Station. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 29: Chapter 4: Initial Setup And Connectivity

    1. Remove the parts from the shipping box. Confirm that you have all parts shown in the following table. Media station base Handset Handset cradle (packaged with the docking cradles and USB cables) AC adapter and adapter plugs June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 30: Media Station Rear Panel Connectors And Controls

    Port Ethernet Port The connector where you connect the media station to the network. Headset The connector where you connect a headset. Not supported in Release 1.0. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 31: Connectivity

    Slide the connector into the sleeve. The connector will not slide into the sleeve if you have the raised key facing down. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 32 Ensure that you place the sleeve as shown in the following diagram. If you insert the sleeve the wrong way, the sleeve might get stuck in the media station. Installing and Maintaining the Avaya E169 IP Media Station June 2014...
  • Page 33 Connectivity 3. Route the USB cable under the media station and through the cable channels as shown in the following diagram. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 34 5. Insert the docking cradle into the base that matches the USB cable that you are using. If your smartphone has a case that does not fit in the cradle, do not install the cradle or take the case off the smartphone. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 35: Connecting A Tablet

    When the tablet is on the bracket, the tablet is secure enough for normal use. Tip: To remove the tablet bracket, ensure that the power button is in the on position . June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 36 USB cable of the device to the tablet and set the tablet in position on the bracket. This position is also useful if you plan to hold the tablet by hand on occasion. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 37: Connecting The Handset

    If more convenient for you, you can put the handset cradle and handset on any location on your desk. Regardless of placement, the handset must rest in the handset cradle. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 38: Connecting To Your Network

    For the media station to recognize whether the handset is either on-hook or off-hook, you must use the handset cradle. If you misplace the handset cradle, you cannot use the handset and you must disconnect the handset until you get a new cradle. Contact Avaya support personnel to order a replacement cradle.

  • Page 39: Connecting To Ac Power

    1. Connect the proper AC adapter plug type into the AC adapter. 2. Verify that the power button on the media station is in the off position before you plug in power. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 40: Software Installation

    You must download and install the media station app to fully support SIP line functionality on the media station. Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server. To learn more about the app, go to the following websites: •...

  • Page 41: Turning On The Media Station

    Before you begin • Assemble the media station and connect to the network. Connect to AC power if required. • Download and install the Avaya E169 IP Media Station app. • Verify administration of the SIP line with your system administrator.

  • Page 42: Connecting Smart Devices With Bluetooth Pairing

    When the smart device detects and displays the media station, tap the media station displayed on the smart device to initiate the pairing. You hear a beep and the Bluetooth icon on the smart device shows an active connection. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 43: Connecting The Media Station To A Smart Device As A Usb Accessory

    Bluetooth. If you manually sign out from the app, you must manually sign in the next time you register the app with the media station. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 44: Media Station Registration

    The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active. • Another Avaya app on the same smart device registers using the same extension. • You turn off the media station.
  • Page 45 When you sign out of the app, emergency calling requires use of the USB handset. When you sign out from the app, the media station supports the same emergency call (for example, 911) capability as other Avaya SIP deskphones. The media station displays the emergency menu on the USB handset.

  • Page 46: Chapter 5: Maintenance

    Chapter 5: Maintenance Updating the media station app Avaya releases regular updates to the media station app. Update the media station app when prompted by your smart device. About this task Depending on your smart device, some apps update automatically. Some smart devices require you to manually install the update.

  • Page 47: Removing And Replacing A Cable Sleeve

    3. Push the cable sleeve out of the media station base. 4. Replace the cable sleeve and USB cable as shown in Connecting a smartphone on page 31. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 48: Chapter 6: Troubleshooting

    When the cable sleeve is out of the media station, turn the sleeve around 180° and reinsert the cable sleeve the proper way. What smart devices are compatible with the media station? Product compatibility on page 11. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 49 Ethernet jack. Can I pick up an active call on another Multiple Device Access (MDA) device from the media station? No, this operation is not possible. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 50: Removing Bluetooth Connections And Subscriptions

    What options must I set on my USB headset? Administer the USB softphone options to Other, not Avaya. You can also change other default options such as the mute tone and the incoming call ringing tone. Connect the USB headset to your PC and set these options before you connect the headset to the media station.

  • Page 51: Reverting The Media Station To The Previous Version Of Firmware

    6. If the Voice Mail icon is not flashing three times, turn the Call/Volume button to the right or left until the Voice Mail icon flashes three times for every one time that the Mute icon flashes. 7. Push the Call/Volume button one time. June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 52: Resetting The Media Station To Factory Defaults

    Call/Volume button counter to the right or left until you see the Voice Mail icon flash one time. f. Push the Call/Volume button one time. The media station resets to factory defaults. Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...

  • Page 53: The Media Station App Displays The Not Connected (Network) Message

    Contact your system administrator for support. Related Links The media station app displays the Not Connected (Network) message on page 53 June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 54 ............resetting the media station ...........52 reverting the media station ..........handset, connecting .............37 headset compatibility ............headset connections ............12 setting registration parameters ..........settings file ................20 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments? infodev@avaya.com...
  • Page 55 ..............35 updating media station app ............media station firmware ..........upgrade script file ..............USB accessory ..............USB connections ..............videos ..................weight .................. wideband ................June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments? infodev@avaya.com...

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