Avaya E129 User Manual
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Avaya E129 User Manual

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AVAYA
E129 SIP DESKPHONE
Small-Medium Business IP Phone
E129 SIP DESKPHONE USER MANUAL

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Summary of Contents for Avaya E129

  • Page 1 AVAYA E129 SIP DESKPHONE Small-Medium Business IP Phone E129 SIP DESKPHONE USER MANUAL...

  • Page 2: Table Of Contents

    CHANGE LOG ..................... 6 FIRMWARE VERSION 1.0.5.2 ......................6 WELCOME ....................7 PRODUCT OVERVIEW ................8 FEATURE HIGHTLIGHTS ........................8 E129 SIP DESKPHONE TECHNICAL SPECIFICATIONS ..............8 INSTALLATION ..................10 EQUIPMENT PACKAGING ......................... 10 CONNECTING YOUR PHONE ......................10 SAFETY COMPLIANCES ........................11 WARRANTY ............................
  • Page 3 EXPERIENCING THE E129 SIP DESKPHONE ........60 Table of Tables E129 SIP DESKPHONE User Manual Table 1: E129 SIP DESKPHONE TECHNICAL SPECIFICATIONS ............. 8 Table 2: E129 SIP DESKPHONE EQUIPMENT PACKAGING ..............10 Table 3: E129 SIP DESKPHONE CONNECTORS ..................11 Table 4: E129 SIP DESKPHONE DISPLAY DEFINITIONS ................
  • Page 4 Figure 1: E129 SIP DESKPHONE Ports ..................... 10 Figure 2: E129 SIP DESKPHONE Keypad MENU Flow ................30 Figure 3: E129 SIP DESKPHONE Web GUI - Contacts ................53 Figure 4: E129 SIP DESKPHONE Click-to-Dial ..................54 GUI Interface Examples E129 SIP DESKPHONE User Manual 1.

  • Page 5: Gnu Gpl Information

    E129 SIP DESKPHONE firmware contains third-party software licensed under the GNU General Public License (GPL). AVAYA uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of E129 SIP DESKPHONE user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.5.2 ...

  • Page 7: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the E129 SIP DESKPHONE as it may cause damage to the products and void the manufacturer warranty.

  • Page 8: Product Overview

    Automated provisioning using TR-069 or AES encrypted XML configuration file, SRTP and TLS for advanced security protection, 802,1x for media access control. E129 SIP DESKPHONE TECHNICAL SPECIFICATIONS Table 1: E129 SIP DESKPHONE TECHNICAL SPECIFICATIONS SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS Protocols and...
  • Page 9 C, 10-90% (non-condensing) Humidity Storage: 14-140 F / -10-60 E129 SIP DESKPHONE phone, handset with cord, base stand, universal power Package Content supply, network cable, quick start guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN60950-1;...

  • Page 10: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: E129 SIP DESKPHONE EQUIPMENT PACKAGING Main Case Yes (1) Handset Yes (1) Yes (1) Phone Cord Power Adaptor Yes (1) Ethernet Cable Yes (1) Phone Stand Yes (1) Quick Start Guide Yes (1) CONNECTING YOUR PHONE Figure 1: E129 SIP DESKPHONE Ports FIRMWARE VERSION 1.0.5.2...

  • Page 11: Safety Compliances

    WARRANTY If the E129 SIP DESKPHONE phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the AVAYA Sales and Service Representative for a RMA (Return Materials FIRMWARE VERSION 1.0.5.2...
  • Page 12 Authorization) number before the product is returned. AVAYA reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the phone. Do not use a different power adapter as this may damage the phone. This type of damage is not covered under warranty.

  • Page 13: Using The E129 Sip Deskphone

    USING THE E129 SIP DESKPHONE GETTING FAMILAR WITH THE LCD E129 SIP DESKPHONE has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the E129 SIP DESKPHONE idle screen.

  • Page 14: Getting Familar With The Keypad

    ON - SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the E129 SIP DESKPHONE keypad. Table 6: E129 SIP DESKPHONE KEYPAD DEFINITIONS Place active call on hold, or resume the call on hold.

  • Page 15: Making Phone Calls

    Speaker button to switch to speaker. 2 CALLS WITH 1 SIP ACCOUNT E129 SIP DESKPHONE can support up to two lines "virtually" mapped to one SIP account. By picking up FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 15 of...

  • Page 16: Completing Calls

    E129 SIP DESKPHONE will be in off hook state and the dial tone will be heard. To make a call, dial out the number with the current line. During the call, users can press the FLASH key to hold the current call and make/answer another call. If they are 2 calls established, users can switch the two lines by pressing the FLASH key.

  • Page 17: Making Calls Using Ip Addresses

    For Paging/Intercom, if the SIP Server/PBX supports the feature and has Paging/Intercom feature code set up already, users might not necessarily need toggle to paging mode in the call screen on E129 SIP DESKPHONE. Simply dial the feature code with extension as a normal call. MAKING CALLS USING IP ADDRESSES FIRMWARE VERSION 1.0.5.2...
  • Page 18 Quick IP Call Mode: The E129 SIP DESKPHONE also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.

  • Page 19: Answering Phone Calls

    When Do Not Disturb feature is turned on, the DND icon will appear on the right side of the LCD. The incoming call will not be accepted or directly go into voicemail. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 19 of...

  • Page 20: During A Phone Call

    TALKING" or "LINEx: MUTE" to indicate the mute status, with Mute icon displayed on the right side of the screen. CALL TRANSFER E129 SIP DESKPHONE supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.  Blind Transfer.  During the first active call, press TRANSFER key and dial the number to transfer to;...

  • Page 21: 3-Way Conferencing

     To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. 3-WAY CONFERENCING E129 SIP DESKPHONE can host 3-way conference call with another 2 parties.  Initiate a conference call.  Establish 2 calls with 2 parties respectively;...
  • Page 22 Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. E129 SIP DESKPHONE supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference.

  • Page 23: Voice Messages (Message Waiting Indicator)

    Also, this is not applicable when the feature "Transfer on call hangup" is turned on;  The option "Disable Conference" under E129 SIP DESKPHONE Web GUI->Settings->Advanced Settings has to be set to "No" to establish conference. VOICE MESSAGES (MESSAGE WAITING INDICATOR) A blinking red MWI (Message Waiting Indicator) indicates a message is waiting.

  • Page 24: Table 7: Call Features

    The E129 SIP DESKPHONE supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 7: CALL FEATURES Block Caller ID (for all subsequent calls)  Off hook the phone;  Dial *30.

  • Page 25: Customized Lcd Screen & Xml

     Hang up the call. CUSTOMIZED LCD SCREEN & XML The E129 SIP DESKPHONE IP phone supports the following XML applications. Please refer to the corresponding link for documentation and templates.  XML custom idle screen (customize idle screen logo, softkey layout, and etc.) ...

  • Page 26: Configuration Guide

    CONFIGURATION GUIDE The E129 SIP DESKPHONE can be configured via two ways:  LCD Configuration Menu using the phone's keypad;  Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA KEYPAD To configure via the LCD configuration menu using phone's keypad, follow the instructions below: ...
  • Page 27 Configures date and time on the phone. Config Config sub menu includes the following options:  Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP Password, SIP Transport and Audio information to FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 27 of...
  • Page 28 (urgent messages/all urgent messages) Reboot Reboot the phone. Exit Exit from this menu. The following picture shows the keypad MENU configuration flow on E129 SIP DESKPHONE. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 28 of...

  • Page 29: Figure 2: E129 Sip Deskphone Keypad Menu Flow

    Reset Vlan Config DNS Server 2 Back 802.1X Exit Back Forward All Forward Busy Account 1 Forward No Answer No Answer Timeout Figure 2: E129 SIP DESKPHONE Keypad MENU Flow FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 30 of...

  • Page 30: Configuration Via Web Browser

    Advanced Settings do not require reboot after submitting the changes. Under Advanced Setting, the parameters on network configuration require reboot after update. DEFINITIONS This section describes the options in the E129 SIP DESKPHONE Web GUI. As mentioned, you can log in FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL...
  • Page 31 The name associated with the SIP account. The URL or IP address, and port of the SIP server. This is provided by SIP Server your VoIP service provider (ITSP). FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 32 of...
  • Page 32 If set to "Yes", the SIP user's registration information will be cleared Unregister On Reboot when the phone reboots. The SIP Contact header will contain "*" to notify the server to unbind the connection. The default setting is "No". FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 33 of...
  • Page 33 The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be "Keep-Alive". Configure this to be "No" if an outbound proxy is used. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 34 of...
  • Page 34 [3-5] - any digit of 3, 4, or 5 e) [147] - any digit of 1, 4, or 7 <2=011> - replace digit 2 with 011 when dialing FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 35 of...
  • Page 35 Defines the timeout (in seconds) before the call is forwarded on no Time answer. The default value is 20 seconds. Enable Call Features When enabled, Do No Disturb, Call Forward and other call features will FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 36 of...
  • Page 36 Allows users to configure the ringtone for the account. Users can choose Account Ring Tone from different ringtones from the dropdown menu. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 37 of...
  • Page 37 If set to "Yes", SIP User ID will be checked in the Request URI of the Check SIP User ID for incoming INVITE. If it doesn't match the phone's SIP User ID, the call will incoming INVITE be rejected. The default setting is "No". FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 38 of...
  • Page 38 Specifies iLBC Payload type. The default value is 97. The valid range is iLBC Payload Type between 96 and 127. Jitter Buffer Type Selects either Fixed or Adaptive based on network conditions. The FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 39 of...

  • Page 39: Settings/Basic Settings Page

    "PPPoE". By default, it is set to "DHCP". Specifies the name of the client. This field is optional but may be DHCP Host name (Option 12) required by some Internet Service Providers. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 40 of...
  • Page 40 Upload the Client Certificate for 802.1x mode. Specifies the HTTP proxy URL for the phone to send packets to. The HTTP Proxy proxy server will act as an intermediary to route the packets to the FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 41 of...
  • Page 41 Configures the LCD contrast level (from 0 to 20). The default value is 10. Configures the date display format on the LCD. The following formats Date Display Format are supported: FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 42 of...
  • Page 42 Defines the interval (in seconds) to save the call history to phone's flash. Write Timeout The default value is 300 seconds. Defines the number of unsaved logs before written to phone's flash. The Max Unsaved Log default value is 200 entries. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 43 of...

  • Page 43: Settings/Advanced Settings Page

    NAT routers work with STUN. Firmware Upgrade and Specifies how firmware upgrading and provisioning request to be sent: Provisioning Always Check for New Firmware, Check New Firmware only when F/W FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 44 of...
  • Page 44 Authenticates configuration file before acceptance. The default setting is Authenticate Conf File "No". Enable TR-069 Enables TR-069. The default setting is "No". ACS URL URL for TR-069 Auto Configuration Servers (ACS). FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 45 of...
  • Page 45 Configures the bind "Password" for querying LDAP servers. The field LDAP Directory: Password can be left blank if the LDAP server allows anonymous binds. LDAP Number Filter Configures the filter used for number lookups. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 46 of...
  • Page 46 Specifies the maximum number of results to be returned by the LDAP Max. Hits server. If set to 0, server will return all search results. The default setting is 50. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 47 of...
  • Page 47 Syslog Level product model/version on boot up (INFO level);  NAT related info (INFO level);  sent or received SIP message (DEBUG level);  SIP message summary (INFO level); FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 48 of...
  • Page 48 In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 49 of...
  • Page 49 Configures the password to lock/unlock the keypad. The password field Password to lock/unlock allows number with up to 32 characters. Offhook timeout If configured, when the phone is on hook, it will go off hook after the FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 50 of...

  • Page 50: Nat Settings

    Default setting is "No". Enable the device to use NAT traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too) or other option according to the network setting. PUBLIC MODE FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 51 of...

  • Page 51: Editing Contacts And Click-To-Dial

    After using the phone, go to LCD MENU->LogOut to log off the public mode. EDITING CONTACTS AND CLICK-TO-DIAL From E129 SIP DESKPHONE Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook).

  • Page 52: Figure 3: E129 Sip Deskphone Web Gui - Contacts

    .vcf phone. format Figure 3: E129 SIP DESKPHONE Web GUI - Contacts When clicking on the icon on the top menu of the Web GUI, a new dialing window will show for you to enter the number. Once Dial is clicked, the phone will go off hook and dial out the number from selected account.

  • Page 53: Figure 4: E129 Sip Deskphone Click-To-Dial

    Figure 4: E129 SIP DESKPHONE Click-to-Dial Additionally, users could directly send the command for the phone to dial out by specifying the following URL in PC's web browser, or in the field as required in other call modules. http://ip_address/cgi-bin/api-make_call?phonenumber=1234&account=0&password=admin In the above link, replace the fields with ...
  • Page 54 Press the Reboot button on the bottom of the web GUI page to reboot the phone remotely. The web browser will then display a reboot page with message "The device is rebooting now...". Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.5.2 E129 SIP DESKPHONE USER MANUAL Page 55 of...

  • Page 55: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The E129 SIP DESKPHONE can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP; the server name can be FQDN or IP address.

  • Page 56: No Local Tftp/Http Servers

    Configuration File Download” can be ignored in the TFTP/HTTP server log. CONFIGURATION FILE DOWNLOAD AVAYA SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP or HTTP/HTTPS server path for the configuration file.
  • Page 57 For a detailed parameter list, please refer to the corresponding firmware release configuration template. When a AVAYA Devices boots up or reboots, it will issue a request for a configuration XML file named "cfgxxxxxxxxxxxx.xml" followed by a file named "cfgxxxxxxxxxxxx", where "xxxxxxxxxxxx" is the MAC address of the device, i.e., "cfg000b820102ab".

  • Page 58: Restore Factory Default Settings

    Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. AVAYA is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

  • Page 59: Experiencing The E129 Sip Deskphone

    Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or to receive in-depth support. Thank you again for purchasing AVAYA IP phone, it will be sure to bring convenience and color to both your business and personal life.

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