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Summary of Contents for Avaya E129
- Page 1 Installing and Maintaining Avaya E129 SIP Deskphone Release 1.1 Issue 1 March 2015...
- Page 2 Avaya can be a criminal, as well as a civil offense available to Avaya customers and other parties through the Avaya under the applicable law.
- Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
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Page 4: Table Of Contents
Providing IP details to the deskphone ........ 22 Providing firmware and configuration server details to the deskphone .................. 22 Connecting deskphones to the system Chapter 4: Deskphone installation in the Avaya Aura environment........ 24 ...................... 24 Preinstallation checklist Installing and Maintaining Avaya E129 SIP Deskphone March 2015... - Page 5 .............. 34 Upgrading a deskphone through the Web GUI ............ 34 Upgrading and provisioning settings field descriptions Chapter 7: Troubleshooting.................... 37 ......................... 37 Prerequisites ................ 38 Installing deskphones through the Web GUI March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
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Page 6: Chapter 1: Introduction
Intended audience The primary audience for this document is anyone who is installing and configuring the Avaya E129 SIP deskphone. These people can include implementation engineers, Avaya BusinessPartners, solution providers, and sometimes the customers themselves. -
Page 7: Support
Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 8: Chapter 2: Getting Started
Chapter 2: Getting started Feature description Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for communication. Physical specifications • Two call appearances • A 128 x 40 graphical LCD • Three softkeys • Dual network ports with integrated Power over Ethernet (PoE) •... -
Page 9: Connection Ports
An EHS-suported RJ9 port to connect to a Plantronics headset Deskphone stand You can either wall mount your deskphone or attach the stand that Avaya provides. The stand includes four hooks that fit into four slots in the rear of the deskphone. -
Page 10: Attaching The Stand
The stand fits into the back of the deskphone. Detaching the stand Procedure On the arrow-marked side, press the hooks, and pull up from the lower two slots. The hooks in the upper two slots detach simultaneously. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 11: Chapter 3: Deskphone Installation In The Ip Office Environment
11 - DHCP server on IP Office: You can enable the DHCP server on IP Office. The DHCP server returns the DHCP option 66 to Avaya E129 SIP Deskphone that provides the firmware and configuration server details to the deskphone. -
Page 12: Configuration 2 Checklist
Task Reference Check preinstallation Preinstallation requirements on page 14. requirements. Create deskphone users. Create deskphone users on page 16. Check the required licenses. Licenses on page 17. Table continues… Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 13: Configuration 4 Checklist
22. the deskphone. Connect deskphone to the Connecting deskphone to the network network. page 22. Secure deskphone Secure deskphone administration control administration control. page 28. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 14: Preinstallation Requirements
Deskphone installation in the IP Office environment Preinstallation requirements To install the Avaya E129 SIP Deskphone in an IP Office environment, ensure that you have the following provisions: • IP Office system on page 14 • Telephone power on page 15 •... -
Page 15: Telephone Power Requirements
Preinstallation requirements Telephone power requirements Each Avaya E129 SIP Deskphone requires a power supply. You can provide the power through: • A PoE (Power over Ethernet) network. • A 5V DC power supply unit that requires each phone to have access to a mains power outlet. -
Page 16: Create Deskphone Users
Deskphone installation in the IP Office environment For IP500 and IP500 V2 systems, each IP500 VCM 32 and IP500 VCM 64 card installed in the system supports 12 Avaya IP endpoints without licenses. Create deskphone users For each deskphone, you must create a user entry and an extension entry in the system configuration. -
Page 17: Licenses
Licenses All IP telephones connecting to the IP Office system require a license. The type of license varies depending on the type of phone. Each Avaya E129 SIP Deskphone uses an Avaya IP Endpoint license. Checking the IP Office serial number About this task Licenses are issued against a unique feature key or dongle serial number. -
Page 18: Adding Licenses
Preparing the IP Office system for SIP telephony You must prepare the IP Office system to support the SIP telephony. Enabling the SIP telephones support Before you begin IP Office support for SIP extensions is enabled. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 19 3. Select the LAN1 or LAN2 tab depending on which of the LAN interfaces you want to use to support SIP extensions. Note the IP Address settings for the LAN. 4. Select the VoIP tab. 5. Enter the required details and click OK. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
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Page 20: Sip Telephones Support Field Descriptions
1. Receive the configuration from the system throughIP Office Manager. Select System. 3. Select the LAN1 or LAN2 tab based on the system LAN interface that you want to use for supporting SIP extensions. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 21: Setting The Dhcp Option 66
8. Enter the network default gateway address and press the OK softkey. 9. Select the Back softkey and press Menu. The deskphone displays the prompt to reboot. 10. Press the No softkey. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 22: Providing Firmware And Configuration Server Details To The Deskphone
6. When the deskphone displays Password, enter the password for the user, press OK. The deskphone displays Processing login message. 7. If the details are correct, the deskphone displays the normal idle display with NextScr and Headset buttons. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 23 When installation and testing of the deskphone is complete, you must restrict the configuration options to prevent users from making changes that can affect the deskphone operation. Related Links Secure deskphone administration control on page 28 March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
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Page 24: Chapter 4: Deskphone Installation In The Avaya Aura Environment
Conferencing 7.2 or later (supports only MeetMe conference) ® • Avaya Aura Messaging 6.2 or later • Avaya Session Border Controller for Enterprise 6.2 is the minimum version to support remote E129 SIP Deskphones ® • Avaya Aura Solution for Midsize Enterprise 6.2 or later Ensure that you own licenses to use the Dynamic Host Configuration Protocol (DHCP) and HTTP or HTTPS server software. -
Page 25: Dhcp Server Configuration
We can provide the configuration file that the deskphone require through an HTTP or HTTPS file server. Setting the DHCP server About this task This section is limited to describing a generic administration that works with Avaya E129 SIP Deskphone. The following DHCP software alternatives are common to Windows operating systems: ® • Windows NT 4.0 DHCP Server... -
Page 26: Dhcp Options
1. In a Web browser, enter the System Manager IP address and press Enter. 2. Log in to the application with your credentials. 3. Click User Management > Manage Users. 4. Click New. 5. On the Identity tab, enter the user details. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... -
Page 27: Connecting Deskphones To The System
If the deskphone does not recognize the details, the deskphone displays login failed message and displays the Login screen again. Next steps When installation and testing of the deskphone is complete, secure the deskphone administration control. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 28: Chapter 5: Secure Deskphone Administration Control
You can administer control of the deskphone centrally through the configuration file that Avaya provides with E129 deskphones. The configuration file resides on the configuration server and is a binary or an XML file that contains configuration parameters. Each parameter corresponds to a feature that you configure through the Web interface. -
Page 29: Administration Control Through The Web Gui
You must change the administrator password to prevent users from making administration related changes to the deskphone. Procedure 1. Enter the IP address of the deskphone in a browser to gain access to the deskphone web GUI. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 30: Hiding The Deskphone Configuration Menus
Hides the Config , Network Config, and Factory Functions menu options on the deskphone. You can view these menu options on the deskphones if you login using the Admin Login option that the deskphone displays in this mode. Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 31 Administration control through the Web GUI Related Links Secure deskphone administration control on page 28 March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
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Page 32: Chapter 6: Upgrading The Deskphone
Procedure 1. Go to the Avaya Support website. 2. In the Enter Your Product Here field, enter E129. 3. In the Choose Release field, click the required release number. 4. Select Downloads. 5. Press Enter. The system displays a list of software that you can download. -
Page 33: Upgrading Deskphones
Release 1.1 software distribution packages in zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory. -
Page 34: Upgrading A Deskphone Through The Web Gui
HTTP/HTTPS User Name Specifies the user name to login to the HTTP and HTTPS server. HTTP/HTTPS Password Specifies the password to login to the HTTP and HTTPS server. Table continues… Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 35 Automatic Upgrade Specifies whether the deskphone checks and installs a new firmware. The options are: • No: The deskphone does not check for a new firmware. Table continues… March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
- Page 36 HTTP/TFTP server for a firmware upgrade or configuration file changes. Authenticate Conf File Specifies whether the deskphone authenticates the configuration file before accepting the file. The options are: • No • Yes Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com...
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Page 37: Chapter 7: Troubleshooting
The IP address of the HTTP server where the firmware is located. Configuration file server IP The IP address and the directory of the server where address the configuration file is located. March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com... -
Page 38: Installing Deskphones Through The Web Gui
11. Enter appropriate values for the Firmware Server Path and Config Server Path fields. 12. Click Save and Apply. Result The deskphone restarts and displays various messages. Next steps Make a test call to another extension. Related Links Troubleshooting on page 37 Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com... - Page 39 ..........14 detaching ..............IP Office configuration methods ...........11 deskphone upgrade ............. IP Office installation requirements ........deskphone upgrading ............IP Office requirements ............DHCP option 66 ..............21 March 2015 Installing and Maintaining Avaya E129 SIP Deskphone Comments? infodev@avaya.com...
- Page 40 ..........troubleshooting ..............upgrading ................34 through deskphone ............33 through Web GUI ............34 upgrading and provisioning ..........34 upgrading deskphone ............upgrading deskphones ............Using Web GUI ..............37 Installing and Maintaining Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.com...
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