Problems Receiving Faxes - Xerox WorkCentre 5325 User Giude

Troubleshooting

Problems Receiving Faxes

Symptom
The received fax is blank.
The printer answers the call,
but will not accept
incoming data.
The received fax size is reduced.
Faxes cannot be
received automatically.
196 WorkCentre 5300 Series Multifunction Printer
User Guide
Cause
There may be a problem with the
telephone connection or with the
caller's fax machine.
The sender may have loaded the
pages incorrectly.
Not enough memory.
The paper supply in the printer may
not match the document size sent.
The printer is set to receive
faxes manually.
The memory is full.
The telephone line is
incorrectly connected.
There may be a problem with the
sender's fax machine.
Solution
Check that the printer can make
clean copies. If it can, have the caller
send the fax again.
Contact the sender.
If the job contains several graphics,
the printer might not have enough
memory. The printer will not answer
if memory is low. Delete stored
documents and jobs and wait for the
existing job to complete. This will
increase available memory.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply in the printer.
Set the printer to automatic reception.
Load paper if it is empty, and then
print the faxes stored in the memory.
Check the telephone line connection.
If it is disconnected, connect it.
Make a copy to check that your
printer is operating correctly. If the
copy prints correctly, have the
recipient check their fax machine.