Fax Problems; Problems Sending Faxes - Xerox WorkCentre 5325 User Giude

Fax Problems

If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated
operation. If a fax still cannot be sent or received correctly, even after performing the described
operations, contact your Xerox representative.
This section includes:
•

Problems Sending Faxes

• Problems Receiving Faxes
Problems Sending Faxes
Symptom
The document is not scanned
using the document feeder.
The document is scanned at
an angle.
The fax received by the
recipient is blurry.
The fax received by the
recipient is blank.
Fax was not transmitted.
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Cause
The document is too thick, too thin,
or too small.
The document feeder guides are
not adjusted to the width of
the document.
The document is
incorrectly positioned.
The document glass is dirty.
The text in the document is too faint.
There may be a problem with the
telephone connection.
There may be a problem with the
caller's fax machine.
The document was loaded incorrectly.
The fax number may be wrong.
The telephone line may be
incorrectly connected.
There may be a problem with the
recipient's fax machine.
Solution
Use the document glass to send
the fax.
Adjust the document feeder guides
to fit the width of the document.
Position the document correctly.
Clean the document glass.
Adjust the resolution. Adjust
the contrast.
Check the telephone line, then send
the fax again.
Make a copy to check that your
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Document feeder: place the
document to be faxed faceup.
Document glass: place the document
to be faxed facedown.
Check the fax number.
Check the telephone line connection.
If it is disconnected, connect it.
Contact the recipient.
WorkCentre 5300 Series Multifunction Printer
Troubleshooting
195
User Guide