E-Mail Services; Troubleshooting - Xerox WorkCentre 7232 System Administrator Manual

17 Problem Solving

E-mail Services

This section explains the troubleshooting procedures while using E-mail functions.

Troubleshooting

This section explains what to do when a problem occurs while using E-mail Print, Mail
Notice Service, Internet Fax, or Scan to E-mail feature. The possible causes,
confirmation methods, and actions are as follows.
Cannot receive E-mail.
(E-mail Print, Internet Fax)
202
Problem
Check if the E-mail address
of the machine is set.
Check if [Receive E-mail] is
activated.
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly.
Check if the POP3 Server
Login Name or POP3 Server
Password is set correctly.
Use CentreWare Internet
Services to check if [Enter
Rejected Domain Names] is
selected in [Domain Filtering]
and your domain is included
in the list of rejected domain
names.
Check if your SMTP or POP3
server functions correctly.
Xerox WorkCentre 7232/7242 System Administration Guide
Confirmation Method Action
Set the E-mail address of the
machine.
Activate [Receive E-mail].
Set the SMTP Server IP
Address or POP3 Server IP
Address.
Set the POP3 Server Login
Name or POP3 Server
Password.
Set [Domain Filtering] to [Off].
Or remove your domain
name from the list of rejected
domain names.
Check your SMTP or POP3
server.