17 Problem Solving; Problem Solving Procedure - Xerox WorkCentre 7232 System Administrator Manual

17 Problem Solving

This chapter contains problem solving procedures and how to seek further assistance.
For more information, refer to the following.
Problem Solving Procedure - page 179
SMB - page 180
NetWare - page 185
UNIX - page 189
TCP/IP - page 191
EtherTalk - page 195
Bonjour - page 196
CentreWare Internet Services - page 198
Scanning Services - page 199
E-mail Services - page 202
Internet/Intranet Connection - page 203

Problem Solving Procedure

This section enables you to identify the network-related machine problems. Use the
following steps to identify and solve the problem.
1.
Resolve any local copier or fax problems first. Do not attempt to resolve a network
problem if the local copier and fax functions are not operating correctly.
2.
Check that the machine has power and it is switched on.
3.
Check that the network cable is connected to the machine.
4.
Check that the network cable is connected to the workstation.
5.
Check that the correct print driver for the machine is selected at the workstation.
6.
Check that the software application being used to send print jobs is set up
correctly.
7.
If printing and faxing documents are not available from a workstation, re-install a
print driver on the workstation.
8.
Call the local Xerox Welcome Center, where a representative will assist in the
diagnosis and solution of the problem.
Xerox WorkCentre 7232/7242 System Administration Guide 179