Troubleshooting - THOMSON SpeedTouch 516 Setup And User Manual

Chapter 5
Support
Configuration problems
Troubleshooting table
78

5.4 Troubleshooting

In case your SpeedTouch™ is unreachable due to misconfiguration, you might
consider a hardware reset to factory defaults as described in
Default Configuration" on page
However, note that resetting the SpeedTouch™ to its factory settings will revoke all
the changes you made to the configuration.
Following table may help you determine the nature of the problem, and provides
some plausible solutions:
Problem
SpeedTouch™ does not work.
(none of the LEDs light up)
LAN LED does not light up.
Link integrity/Activity LED of
Ethernet port does not light up.
Poor SpeedTouch™ performance.
SpeedTouch™ is not detected by
MS Windows XP's UPnP™ or
Internet Gateway Device Control
Client.
74.
Solution
Make sure that the SpeedTouch™ is
plugged into a power socket outlet.
Make sure that you are using the correct
power supply for your SpeedTouch™
device.
Make sure the power switch on the
SpeedTouch™ is turned on.
Make sure that the LAN cable are securely
connected to the 10/100Base-T port.
Make sure that you are using the correct
cable type for your Ethernet equipment.
Make sure the computer's Ethernet port is
configured for auto-negotiation.
Make sure that the SpeedTouch™ is
installed and configured as instructed in
this Setup and User's Guide and/or as
instructed by the Service Provider.
Make sure the UPnP™ and Internet
Gateway Device Control Client Networking
components are added to your MS
Windows XP system.
Your computer doesn't support UPnP™ if
you run an operating system other than
MS Windows XP.
Make sure that UPnP™ is not disabled in
the SpeedTouch™ NAPT
"5.2 SpeedTouch™
web page.
E-DOC-CTC-20040907-0001 v1.0