THOMSON SpeedTouch 585 Installation And Setup Manual
Residential adsl gateway (v6)
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Also See for SpeedTouch 585:
- Reference manual (682 pages) ,
- User manual (110 pages) ,
- Setup manual (2 pages)
Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for THOMSON SpeedTouch 585
Summary of Contents for THOMSON SpeedTouch 585
- Page 1 SpeedTouch™585 (v6) Residential ADSL Gateway Installation and Setup Guide...
- Page 3 SpeedTouch™ (v6) Installation and Setup Guide...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Contents Contents About this Installation and Setup Guide ....1 1 Introducing the SpeedTouch™........3 2 Basic Installation ............5 Mounting your SpeedTouch™ ............6 Installing your SpeedTouch™............7 2.2.1 Guided Installation......................8 2.2.2 Manual Installation ......................17 The SpeedTouch™ Setup CD............19 SpeedTouch™... - Page 6 Contents SpeedTouch™ Setup CD Troubleshooting ........33 Wireless Setup Troubleshooting ..........36 Easy Setup Troubleshooting ............37 Reset to Factory Defaults ............38 E-DOC-CTC-20051017-0093 v1.0...
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Page 7: About This Installation And Setup Guide
(i) will be referred to as SpeedTouch™ in this (v6) Installation and Setup Guide. Documentation and THOMSON continuously develops new solutions, but is also committed to improve its existing products. software updates For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20051017-0093 v1.0...
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Page 9: Introducing The Speedtouch
Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™ Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup Your SpeedTouch™ comes with a Setup CD. If you insert the CD into a Microsoft Windows PC or Mac OS X computer: The first time, an intuitive SpeedTouch™ Quick-Install Wizard will guide you through the hardware setup of your SpeedTouch™...
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Page 11: Basic Installation
Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™” on page 7). They may also be provided as a printed booklet. ADSL service The ADSL service must be up and running on your telephone line. -
Page 12: Mounting Your Speedtouch
WEP (hex):1234ABCDEF WPA PSK: 1234ABCDEF RATED INPUT: 18V TCM: 12345670 THOMSON TELECOM 1000mA If you install the SpeedTouch™ onto plasterboard, use dowels to secure the screws. Otherwise the strain of the cables connected to the SpeedTouch™ rear panel connectors could pull the SpeedTouch™... -
Page 13: Installing Your Speedtouch
Chapter 2 Basic Installation 2.2 Installing your SpeedTouch™ Internet connectivity There are different ways to set up your SpeedTouch™. The best way depends on setup your operating system. If you use the following the recommended way to set up your operating system SpeedTouch™... -
Page 14: Guided Installation
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your SpeedTouch™. The Quick-Install Wizard will: Provide important safety and regulatory information. Show you how to make the necessary connections to your SpeedTouch™. Show you how to turn on your device. - Page 15 Chapter 2 Basic Installation Quick-Install Wizard The SpeedTouch™ Quick-Install Wizard guides you through the first setup of your SpeedTouch™. Proceed as follows: On the Welcome page, click Next to continue. If you ran the CD on this computer before, the Quick-Install Wizard is not shown;...
- Page 16 Chapter 2 Basic Installation Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next. Your SpeedTouch™ is designed and tested to meet the latest safety standards.
- Page 17 Chapter 2 Basic Installation Home Install Wizard The SpeedTouch™ Home Install Wizard guides you through your local network connections and prepares the SpeedTouch™ to connect to the Internet. Proceed as follows: On the Welcome page, click Next to continue. The Software License Agreement window appears. You must accept before continuing.
- Page 18 Chapter 2 Basic Installation Make one of the following connections: Connect the yellow RJ-45 Ethernet cable to the yellow (indicated) Ethernet port on your SpeedTouch™ and the other end to the computer’s Ethernet port. For wireless networking, plug a wireless card or adapter into your computer.
- Page 19 Chapter 2 Basic Installation Configuring the Internet Proceed as follows: connection If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your SpeedTouch™...
- Page 20 Chapter 2 Basic Installation Configuring the Proceed as follows: SpeedTouch™ (and Depending on the selected service profile and your ISP’s requirements, you your computer) may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested.
- Page 21 Chapter 2 Basic Installation Provide a user name and password to protect your SpeedTouch™ from unauthorised access. Each time a user wants to access a SpeedTouch™ management interface, the user will be prompted to provide this user name and password before access is granted. Click Next to continue.
- Page 22 Chapter 2 Basic Installation Finishing the Home The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your Install Wizard computer according to the service profile. Proceed as follows: You can follow the configuration progress in following window: Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your SpeedTouch™...
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Page 23: Manual Installation
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and turned on. Your computer is connected to the SpeedTouch™. - Page 24 Chapter 2 Basic Installation Starting the Easy Setup You can also start the Easy Setup wizard from within the embedded Web pages. wizard Proceed as follows: Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, 192.168.1.254 by default). In the menu, click SpeedTouch.
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Page 25: The Speedtouch™ Setup Cd
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD SpeedTouch™ Setup Your SpeedTouch™ comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, SpeedTouch™... -
Page 26: Speedtouch™ Connection Essentials
Chapter 2 Basic Installation 2.4 SpeedTouch™ Connection Essentials SpeedTouch™ wiring The image below shows all possible types of connection to the SpeedTouch™. ON/OFF Reset Ethernet The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. Making connections In most cases, the SpeedTouch™... -
Page 27: Connections Overview And Powering
Chapter 2 Basic Installation 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: Read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™”... -
Page 28: Wireless Setup
Chapter 2 Basic Installation 2.5.1 Wireless Setup Wireless client If you want a wireless connection to your Wi-Fi certified SpeedTouch™, you need a adapters wireless 802.11 b/g compatible client adapter. You can use one of the following wireless client adapters: SpeedTouch™110g CardBus SpeedTouch™121g USB adapter Any other Wi-Fi certified WLAN client... -
Page 29: Basic Security
Chapter 2 Basic Installation 2.6 Basic Security Default user name and The SpeedTouch™ comes with a default user. Its user name is ‘Administrator’ and password the default password is blank. Changing your For security reasons, it is recommended to set a password to access the password SpeedTouch™. - Page 30 Chapter 2 Basic Installation Allow or deny access based on the MAC address of the wireless client(s). Known MAC addresses are kept in the Access Control List (ACL). If the SpeedTouch™ is configured to allow new stations via registration, unknown computers will have to register before they can connect.
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Page 31: Web-Based User Interface
Chapter 3 Web-Based User Interface 3 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your Web browser from any PC connected to the SpeedTouch™. Access Proceed as follows to access the pages: Open your Web browser. - Page 32 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management...
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Page 33: Troubleshooting
Chapter 4 Troubleshooting 4 Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.7 Reset to Factory Defaults”... -
Page 34: Checking The Hardware
Chapter 4 Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. -
Page 35: Led Diagnostics
Chapter 4 Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit The SpeedTouch™ is not turned on, or turned off. Make sure the SpeedTouch™... - Page 36 Chapter 4 Troubleshooting LED status Possible solutions WLAN LED is The WLAN LED flashes if there is wireless LAN flashing or not lit activity and can have different colours: Green: The SpeedTouch™ wireless access point is operating in the highest security mode (WPA). Make sure to use the same WPA encryption on the WLAN client.
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Page 37: Web Diagnostics
Chapter 4 Troubleshooting 4.3 Web Diagnostics Testing your Internet After setting up the Internet connection, there is an easy way to check whether your Connection configuration is fine. Proceed as follows: Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). In the Menu, click SpeedTouch. - Page 38 Chapter 4 Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP.
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Page 39: Speedtouch™ Setup Cd Troubleshooting
Chapter 4 Troubleshooting 4.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD Proceed as follows: does not start In Microsoft Windows: automatically In the Windows task bar, click the Start button. Select Run. In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. - Page 40 Chapter 4 Troubleshooting In Mac OS X: Go to Dock > System Preferences. Click Network. Click the TCP/IP tab. Your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal network security software (for example firewall software) is running on your computer.
- Page 41 Chapter 4 Troubleshooting I get a warning about When opening documentation pages from the Setup CD, a warning might be active content in displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2. Internet Explorer Proceed as follows to view the documentation: In Internet Explorer, the following message will appear in the Information Bar:...
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Page 42: Wireless Setup Troubleshooting
Chapter 4 Troubleshooting 4.5 Wireless Setup Troubleshooting Restoring Windows When you install a SpeedTouch™ networking product, the SpeedTouch™ Client Zero Configuration Manager is also installed. The SpeedTouch™ Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™... -
Page 43: Easy Setup Troubleshooting
Chapter 4 Troubleshooting 4.6 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded SpeedTouch™ pages, make sure that: The necessary connections are made. The SpeedTouch™ is turned on. Your host computer is configured as DHCP client or with a valid fixed IP address. -
Page 44: Reset To Factory Defaults
Chapter 4 Troubleshooting 4.7 Reset to Factory Defaults Resetting your You might consider a reset to factory defaults as described below. SpeedTouch™ Be aware that a reset to factory defaults will revoke all configurational changes you made to the SpeedTouch™. A reset to factory default settings deletes the configuration profile settings. - Page 46 Need more help? Additional help is available online at www.speedtouch.com...