Related Manuals for THOMSON SpeedTouch 510v6
Summary of Contents for THOMSON SpeedTouch 510v6
- Page 1 SpeedTouch™510 v5/v6 Residential ADSL Gateway Installation and Setup Guide Release R5.4...
- Page 3 SpeedTouch™ v5/v6 Installation and Setup Guide R5.4...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Contents Contents About this Installation and Setup Guide ....1 1 Introducing the SpeedTouch™........3 2 Basic Installation ............5 Setting up your SpeedTouch™............6 Installing your SpeedTouch™............7 2.2.1 Guided Installation......................8 2.2.2 Manual Installation ......................16 The SpeedTouch™ Setup CD............18 SpeedTouch™... - Page 6 Contents 4 Internet Connection Troubleshooting....... 25 Checking the Hardware..............26 LED Diagnostics ................27 Web Diagnostics ................29 SpeedTouch™ Setup CD Troubleshooting ........31 Easy Setup Troubleshooting ............34 E-DOC-CTC-20051017-0010 v1.0...
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Page 7: About This Installation And Setup Guide
(i) will be referred to as SpeedTouch™ in this v5/v6 Installation and Setup Guide. Documentation and THOMSON continuously develops new solutions, but is also committed to improve software updates its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20051017-0010 v1.0...
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Page 9: Introducing The Speedtouch
Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™510 (i) Residential ADSL Gateway. v5/v6 This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup CD Your SpeedTouch™ comes with a Setup CD. If you insert the CD into a Microsoft Windows PC or Mac OS X computer: The first time, an intuitive SpeedTouch™ Quick-Install Wizard will guide you through the hardware setup of your SpeedTouch™...
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Page 11: Basic Installation
Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™” on page 7). They may also be provided as a printed booklet. ADSL service The ADSL service must be up and running on your telephone or ISDN line. -
Page 12: Setting Up Your Speedtouch
Chapter 2 Basic Installation 2.1 Setting up your SpeedTouch™ Setup possibilities You can mount the SpeedTouch™ on a wall, set it up upright or simply place it on a desk. Wall mount Proceed as follows to mount the SpeedTouch™ on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. -
Page 13: Installing Your Speedtouch
Chapter 2 Basic Installation 2.2 Installing your SpeedTouch™ Internet connectivity setup There are different ways to set up your SpeedTouch™. The best way depends on your operating system. If you use the following the recommended way to set up your operating system SpeedTouch™... -
Page 14: Guided Installation
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your SpeedTouch™. The Quick-Install Wizard will: Provide important safety and regulatory information. Show you how to make the necessary connections to your SpeedTouch™. Show you how to turn on your device. - Page 15 Chapter 2 Basic Installation Quick-Install Wizard The SpeedTouch™ Quick-Install Wizard guides you through the first setup of your SpeedTouch™. Proceed as follows: On the Welcome page, click Next to continue. If you ran the CD on this computer before, the Quick-Install Wizard is not shown;...
- Page 16 Chapter 2 Basic Installation Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next. Your SpeedTouch™ is designed and tested to meet the latest safety standards.
- Page 17 Chapter 2 Basic Installation Home Install Wizard The SpeedTouch™ Home Install Wizard guides you through your local network connections and prepares the SpeedTouch™ to connect to the Internet. Proceed as follows: On the Welcome page, click Next to continue. The Software License Agreement window appears. You must accept before continuing.
- Page 18 Chapter 2 Basic Installation Make the following connection: Connect the yellow RJ-45 Ethernet cable to the yellow Ethernet port on your SpeedTouch™ and the other end to the computer’s Ethernet port. Once the hardware is installed and connected to the SpeedTouch™, the procedure continues with configuring your Internet connection.
- Page 19 Chapter 2 Basic Installation Configuring the Internet Proceed as follows: connection If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password to protect your SpeedTouch™...
- Page 20 Chapter 2 Basic Installation Configuring the Proceed as follows: SpeedTouch™ (and your Depending on the selected service profile and your ISP’s requirements, you computer) may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested.
- Page 21 Chapter 2 Basic Installation Finishing the Home Install The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your Wizard computer according to the service profile. Proceed as follows: You can follow the configuration progress in following window: Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your SpeedTouch™...
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Page 22: Manual Installation
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and turned on. Your computer is connected to the SpeedTouch™. - Page 23 Chapter 2 Basic Installation Starting the Easy Setup You can also start the Easy Setup wizard from within the embedded Web pages. wizard Proceed as follows: Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, 192.168.1.254 by default). In the menu, click SpeedTouch.
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Page 24: The Speedtouch™ Setup Cd
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD SpeedTouch™ Setup CD Your SpeedTouch™ comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, SpeedTouch™... -
Page 25: Speedtouch™ Connection Essentials
Chapter 2 Basic Installation 2.4 SpeedTouch™ Connection Essentials SpeedTouch™ wiring The image below shows all possible types of connection to the SpeedTouch™. Reset Ethernet ON/OFF The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. Making connections In most cases, the SpeedTouch™... -
Page 26: Connections Overview And Powering
Chapter 2 Basic Installation 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: Read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™”... -
Page 27: Basic Security
Chapter 2 Basic Installation 2.6 Basic Security Default user name and The SpeedTouch™ comes with a default user. Its user name is ‘Administrator’ and password the default password is blank. Changing your password For security reasons, it is recommended to set a password to access the SpeedTouch™. - Page 28 Chapter 2 Basic Installation E-DOC-CTC-20051017-0010 v1.0...
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Page 29: Web-Based User Interface
Chapter 3 Web-Based User Interface 3 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your Web browser from any PC connected to the SpeedTouch™. Access Proceed as follows to access the pages: Open your Web browser. - Page 30 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Firewall Dynamic DNS User Management Home Network Devices...
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Page 31: Internet Connection Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Internet Service Provider. -
Page 32: Checking The Hardware
Chapter 4 Internet Connection Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. -
Page 33: Led Diagnostics
Chapter 4 Internet Connection Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit The SpeedTouch™ is not turned on, or turned off. Make sure the SpeedTouch™... - Page 34 Chapter 4 Internet Connection Troubleshooting LED status Possible solutions Red Internet LED There was an authentication failure. This will usually or No Internet LED present itself as an error message regarding an incorrect password. Check whether your user name is correct. For ADSL connections, the user name is normally in the form of username@ISP.
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Page 35: Web Diagnostics
Chapter 4 Internet Connection Troubleshooting 4.3 Web Diagnostics Testing your Internet After setting up the Internet connection, there is an easy way to check whether your Connection configuration is fine. Proceed as follows: Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). In the Menu, click SpeedTouch. - Page 36 Chapter 4 Internet Connection Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. Authentication failed: check your user name and password.
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Page 37: Speedtouch™ Setup Cd Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD Proceed as follows: does not start In Microsoft Windows: automatically In the Windows task bar, click the Start button. Select Run. In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. - Page 38 Chapter 4 Internet Connection Troubleshooting In Mac OS X: Go to Dock > System Preferences. Click Network. Click the TCP/IP tab. Your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal firewall software is running on your computer.
- Page 39 Chapter 4 Internet Connection Troubleshooting I get a warning about active When opening documentation pages from the Setup CD, a warning might be content in Internet Explorer displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2.
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Page 40: Easy Setup Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4.5 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded SpeedTouch™ pages, make sure that: The necessary connections are made. The SpeedTouch™ is turned on. Your host computer is configured as DHCP client or with a valid fixed IP address. - Page 42 Need more help? Additional help is available online at www.speedtouch.com...