Displays; Audio; Overall Functioning - Polycom SoundStation 5000 User Manual

Polycom ® SoundStation ® IP 5000 Phone User Guide

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display is flickering.

Audio

Symptom
The speaker has no audible
sound.

Overall Functioning

Symptom
The phone is malfunctioning.
58
Problem
Power isn't correctly applied to
the phone.
The contrast needs adjustment.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Problem
Speaker volume is low.
Problem
The phone may need to be
restarted.
Corrective Action
Verify that power is correctly applied to the
phone:
Check that the display is illuminated.
•
Ensure the network cable is inserted
•
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
If your phone uses Power over
•
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
Adjust the screen contrast. (See
the Screen Contrast on page 53.)
Try the following:
Move the phone away from the lights.
•
Replace the lights.
•
Corrective Action
Adjust the speaker volume. During a call,
press to adjust the volume.
Corrective Action
Restart the phone:
Note: If your phone malfunctions, you may
be able to restore normal operation
without restarting it. Before you restart
your phone, contact your system
administrator.
Press , and then select Settings >
•
Basic > Restart Phone.
The Restart Phone screen displays.
The message Are you sure? displays.
To restart the phone, press the
Yes soft key.
Changing