BT SYNERGY 1400 User Manual
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BT SYNERGY 1400 User Manual

BT SYNERGY 1400 User Manual

Digital cordless telephone answering machine featuring dect
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Synergy 1400
Digital cordless telephone answering machine
featuring DECT

User Guide

This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.

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Summary of Contents for BT SYNERGY 1400

  • Page 1: User Guide

    Synergy 1400 Digital cordless telephone answering machine featuring DECT User Guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
  • Page 2 Please open this page for an ‘at a glance’ guide to your Synergy 1400.
  • Page 3 Please open this page for a further ‘at a glance’ guide to your Synergy 1400.
  • Page 4 Inserts a pause when storing a See page 10 number. Intercom Recall Enables you to make calls Used to access BT Select Services, between handsets. switchboards and PBXs. See page 48. See page 42/53 Quickdial Redial...

  • Page 5: At A Glance

    Play/Pause Display screen/Message counter Page Press to play back Shows number of messages and Pages all handsets registered to or pause messages. answering machine status. the base station. Used to register See page 27/28. additional handsets. Also used to Microphone reset your base station to it’s original settings.

  • Page 6: Table Of Contents

    M E N U S T R U C T U R E Answering machine Page 18 REC OGM Page 18 PLAY OGM Page 25 PLAY Page 16 Page 16 TIME Page 22 ANS ON OFF Page 21 ANS DELAY Page 24 MEMO Page 22...
  • Page 7 In this guide At a glance Introduction Setting up Using your Synergy 1400 telephone Using the Quickdial memory Using your Synergy 1400 answering machine Remote Access Remote access quick guide Optional settings Additional features Using Select Services Using additional handsets...

  • Page 8: Introduction

    Introduction Your Synergy 1400 is designed for ease of use and made to the high standards set by BT Please read the instructions carefully before use Building up a phone system and retain this user guide for future reference. You can use up to 6 handsets with your DECT Synergy 1400 base station.

  • Page 9: Unpacking Your Synergy

    Unpacking your Synergy 1400 For your records If anything is missing, please contact your place Date of purchase: of purchase immediately. Place of purchase: ● Synergy 1400 handset Serial number (on the underside of the telephone base station): Purchase price: ●...
  • Page 10 Warning PLEASE NOTE The Synergy 1400 system has a range of up to Use only the approved battery pack supplied. 300 metres outdoors and up to 50 metres indoors. Spare batteries – Item Code: 871285 are available It is possible that the range may be affected by from BT Shops and the Synergy Helpline being near water (e.g.

  • Page 11: Setting Up

    Setting up Follow these steps to get your Synergy 1400 ready for use. To plan location of the base station Your Synergy 1400 works by sending and receiving radio signals between the base station and the handset. The strength of the signal depends on where you site the base station.
  • Page 12 6 hours talktime or 60 hours standby on a single charge. Please note, however, Before you use your Synergy 1400 for the first that the new NiCad battery, does not reach its time it is important to have the handset battery full capacity until it has been in normal use for fully charged.
  • Page 13 Connect the telephone line cord If you do not have modern phone sockets, call and ask for a BT Freefone 0800 800 150 engineer to come and fit the correct type. This is a chargeable service. Your Synergy 1400 is now ready for use.

  • Page 14: Using Your Synergy 1400 Telephone

    Using your Synergy 1400 telephone Making and receiving calls To end a call To make a call Press the button. TALK Press buttons in order shown Place the handset back on the base Press the button to get a line.

  • Page 15: Level

    Secrecy To adjust the earpiece volume While on a call, this allows you to talk You can adjust the incoming call volume by: (The factory setting is 3.) to someone close by without your caller hearing the conversation. Press several times until display shows SETUP .

  • Page 16: Ring Vol

    Shared and personal quickdials You can store up to 20 numbers on your Press button to return to standby Synergy 1400. (HSET 1). Shared telephone numbers 10 numbers can be stored in your shared memory. PLEASE NOTE These numbers can be quick dialled from any Synergy handset registered with the base station.
  • Page 17 Selecting shared or personal quick Press the or the button QUICKDIAL dial numbers to store the number. You hear a Quickdial confirmation beep and the display Press and hold the button shows STORED. Quickdial QUICKDIAL for at least 2 seconds until the handset beeps.
  • Page 18 To view or edit a quickdial memor y To view then dial a quickdial number number Press buttons in order shown First, confirm that the handset is searching in the correct memory (i.e. You can display the number before SHARED or PERSONAL), if it is not, dialling.

  • Page 19: Using Your Synergy1400 Answering Machine

    Synergy answering machine will You can also leave your own recorded messages stop recording and return to standby. (see Memos page 24). The Synergy 1400 can record up to 15 minutes of messages. MAINS POWER FAILURE You can skip backwards and forwards through...

  • Page 20: Time

    Press buttons in order shown After you have entered the first digit it Your Synergy 1400 is supplied with will stop flashing. The next digit then factory-set defaults for day and time: starts flashing. Repeat the process until Sat 12:01 pm.
  • Page 21 Outgoing messages ( OGM ) To set Time only Your Synergy 1400 is supplied with 3 pre-set If required, TIME can be set without outgoing messages. Of these, messages 1 & 2 can the need to set DAY. be replaced by your own recorded messages.
  • Page 22 To record your own outgoing To record and play back messages outgoing messages 1 and 2 ( OGM ) These may be recorded via the Synergy cordless handset or remotely, using a Answer and Record (OGM 1) Touchtone ™ telephone. Press buttons in order shown Message length is limited to 30 seconds.
  • Page 23 PLEASE NOTE ANS AND REC shows You must have recorded your personal OGMs Press button to toggle between otherwise your Synergy 1400 will use only the AND REC ANS ONLY. factory pre-recorded messages, see page 17. ANS ONLY When is displayed press PLS LISTEN button.

  • Page 24: Adjusting The Volume Of

    Answer Only Press buttons in order shown Press and hold the button to return to standby (HSET 1) Your Synergy 1400 answering machine is delivered with the setting Answer . However, it can also be and Record REMINDER set to - the choice is yours.

  • Page 25: Ans Delay

    Press button several times until To increase the volume ANS DELAY display shows Press button. Press the button. ANSWER ON/OFF Press button to scroll through all the Each press of the button increases options: (Time Saver). the volume one step. When your preferred option is displayed press button.

  • Page 26: Messge Alert

    To turn your answering Message alerts machine on and off Your Synergy 1400 features a Message Alert function for new incoming messages. This is an Your Synergy 1400 answering machine can be audible alert on the Base Station consisting of a turned on and off via the handset or base station.
  • Page 27 ANS AND REC )– unless the message store is full up. messages were stored. When a call comes in On/off via handset Both your Synergy 1400 handset and base station will ring (unless switched off). Press button once to display ANS PHONE...

  • Page 28: Call Screening

    Display shows decide whether to answer them or let your after 2 seconds the voice says ‘Please Synergy 1400 take the message. If you decide to speak after the tone. To end recording answer the call, the answering machine will stop press End’...
  • Page 29 After a pause the voice says: ‘You have LAST n messages. Message 1’. The first message will be played while display Your Synergy 1400 treats messages and memos shows LAST FWD DEL. in the same way for playing and deleting. buttons now line up, and...
  • Page 30 To delete messages during playback To delete all messages using the using the handset handset Press buttons in order shown After playing the last message. You can delete messages during You hear the announcement: playback, but not while the message End of messages.
  • Page 31 After the last message has been played To skip forwards through your the voice says: ‘End of messages. To messages using the handset delete all messages press DELETE.’ To skip forward to your next message If you do not press , the display DELETE press the...
  • Page 32 Handset control If you want to cancel the command after having pressed the button, DELETE Your Synergy 1400 handset can take press the button ANSWER ON/OFF control of certain operations already during the 8 second countdown. started via the base station: Countdown stops and the voice started by base station.

  • Page 33: Sec Code

    Synergy PIN number, which is required Your security access code is now set. for registering and de-registering handsets on Press and hold button. Handset your Synergy 1400 base station. display returns to standby. Setting your Remote Access security PLEASE NOTE code from your Synergy handset Please keep a reminder of your security code.
  • Page 34 ‘Error. Thank you for calling’. The call will be ended. If you have entered the code correctly you will have access to the Synergy 1400. remote operations menu. The voice announcements at this point vary, depending on whether or not there are...
  • Page 35 Options available while playing your If there are new messages messages from a Touchtone phone When you hear ‘To play all messages, Voice says‘For MENU press 1. To play press 2’, press all messages press 2. To play new messages press 3.’ All messages will be played back in order of arrival.
  • Page 36 You will then be asked for a security code. After entering this press Remote Access Menu options Press buttons in order shown To set your Synergy 1400 answering machine to , press Voice says ‘Answer on’ or ‘Answer off’, depending on current setting.

  • Page 37: Remote Access Quick Guide

    Remote Access quick guide From a Touchtone™ telephone: • Dial your phone number. • Enter your security code. You have now accessed your Synergy 1400 answering machine, follow the table below to retrieve your messages. Main Voice Menu Menu To skip back one message...

  • Page 38: Dial Delay

    DIAL DELAY. Press the button. Display shows Press buttons in order shown current setting (SHORT, MED, or LONG). Your Synergy 1400 is supplied from the Press the button to change the factory with Dial Delay set to setting. This setting ensures your Synergy 1400...

  • Page 39: Melodies

    To adjust the ringer volume in the To adjust the handset ringer melody base station You can select from six different ringer You can switch between melodies. Press the button several times until Press the button several times until the display shows SET UP. the display shows SET UP.

  • Page 40: Keytones

    To switch the keypad beeps on and To adjust the base station melody You can select from four different Press buttons in order shown ringer melodies. Whenever you press a button on the Press the button several times until handset, you will hear a beep. You can the display shows SET UP.

  • Page 41: Reset

    To reset your Synergy 1400 base To reset your Synergy 1400 handset station to its original settings to its original settings Switch off the mains power. Press the button several times until display shows SET UP. Press and hold down the button.

  • Page 42: Emergency

    You must program your chosen emergency Press the button several times until numbers into all additional handsets. As well as the display shows SET UP. the handset supplied with your Synergy 1400. Press the button. Display shows HANDSET. EMERGENCY NUMBERS button.
  • Page 43 To view your personal emergency To edit your personal emergency numbers numbers Press the button several times until Display the number you wish to edit by the display shows SET UP. first viewing the number as described above. Press the button.
  • Page 44 To ensure that it is possible seconds, press the button. to dial your selected emergency numbers the Synergy 1400 is able to store up to 4 of your personal emergency numbers. PLEASE NOTE If you press any other button while the GUARD...

  • Page 45: Security Pin

    SECURITY PIN. You can set your own four-digit code Press and hold button to return to number for your Synergy 1400 base standby. station. This prevents unauthorised users from registering or de-registering PLEASE NOTE handsets on your Synergy 1400 base station.

  • Page 46: Using Select Services

    Using Select Services Your Synergy 1400 gives you easy access to the Call Diversion following range of BT Select Services, once you have subscribed to them. ● ● You can use your Synergy 1400 to Call Waiting Call Diversion ●...
  • Page 47 Select the displayed option by pressing Press the button to cancel the option button. The handset automatically displayed. The handset automatically sends a sequence of tones to the network sends a sequence of tones to the network PLS LISTEN PLS LISTEN exchange.

  • Page 48: Three Way Calling

    You can speak to both people at Friends & Family service is pre-programmed the same time or choose to switch between both into your Synergy 1400, enabling you to dial the callers. This facility does not include calls Friends & Family service and follow the...

  • Page 49: Services

    Editing select ser vice numbers If the pre-programmed telephone number for ‘Friends and Family’ changes you can update it. Press the button several times until SET UP. the display shows Press the button. Display shows HANDSET. Press the button. Display shows LEVEL.

  • Page 50: Using Additional Handsets

    At the handset: Up to six handsets can be registered and Press the button several times until operated from the Synergy 1400 base station. the display shows SET UP. The system allows intercom calls between two Press the button. Display shows handsets while a third is making an external call.
  • Page 51 Press the button to automatically Press the button. Display shows PIN - - - - - - . allocate the next handset number. If you are re-registering your only or Enter the four-digit base station code. CODE (Default 0000. Enter this if the base first handset, enter , followed by the button.

  • Page 52: Making Intercom Calls

    Making and receiving Making intercom calls external calls while You can make intercom calls to handsets on an intercom call registered to the same base station. To receive an external call To call another handset Press buttons in order shown While on an intercom call: Press the button.

  • Page 53: An External Call

    To switch between callers To receive an intercom call If you have one internal and one During an external call: external call on the line, you can switch You hear the call waiting tone in the between the two: earpiece. The handset calls light While on the external call, press the flashes.
  • Page 54 PLEASE NOTE To transfer a call If you place the handset back on the base station, and the other handset does not answer, Press buttons in order shown your handset will ring after 30 seconds. When You can transfer an external call to any you answer you will be reconnected to the other handset registered to the same original caller.

  • Page 55: Operating With Additional Base Stations

    Operating with additional base stations You can use up to six handsets on each Synergy PLEASE NOTE 1400 base station, and up to four base stations If each base station is connected to a different with your handset to build up a comprehensive telephone line, your handset can only make and cordless telephone system.
  • Page 56 PLEASE NOTE To select a specific base station By registering your handset with one base station at work and another at home, you can Press buttons in order shown keep the same handset for both. As soon as you For instance, if you are in an area where are within range of either base station, your two or more base stations overlap, you handset will automatically pick up the signal.

  • Page 57: Connecting To A Switchboard

    Connecting to a PBX/switchboard When connecting your Synergy 1400 to a PLEASE NOTE switchboard/PBX, you may need to change the Press the button to reverse one step of the dialling mode setting from Timed Break Recall instructions. Or press and hold to revert quickly ) to Earth Recall ( to standby.

  • Page 58: Maintenance

    General If you have to return your Synergy 1400 Simply clean the Synergy 1400 and any additional handsets and chargers with a damp cloth (not Pack the base station and handset securely, wet) or an antistatic wipe. Never use a dry cloth preferably in the original packaging.

  • Page 59: Help

    PLEASE NOTE This is a standard sign of wear and the battery If your Synergy 1400 is connected to a will need replacing. switchboard/PBX, you may have to dial an Spare batteries (Item Code 871285) are available...
  • Page 60 Check that you have pressed the Intercom page 12; on the base station, see page 35. button followed by the correct handset number. Check that the Synergy 1400 is plugged into the Cannot adjust options setting in the base phone socket.
  • Page 61 The answering machine doesn’t record Is the message capacity full? If so, the machine will not answer calls. Delete messages (see page 26, 27). Is the machine set to Answer Only mode? If it is, change the mode to Answer and Record (see page 20.) Outgoing messages will not record Check that the speaker volume is set to an...

  • Page 62: Technical Information

    Technical information Environment Connection to the BT telephone network Your Synergy 1400 should be kept free of dust, Synergy 1400 is fully approved for connection to moisture, high temperature, vibration and should the BT network provided it is used according to not be exposed to direct sunlight.

  • Page 63: Technical Specification

    Technical specification DECT/GAP Standard 120 duplex channels Number of channels 1880 MHz to 1900 MHz Radio frequency range Time-division multiplexing. 10 ms frame length Duplex method 1728 kHz Channel spacing 1152 kbit/s Bit rate GFSK Modulation 32 kbit/s Voice coding 10 mW, average output per channel Transmitted power up to 300 metres outdoors (uninterrupted line...

  • Page 64: Index

    Index Using your Synergy 1400 answering At a glance machine Introduction Answer and record mode Building up a phone system Answer and record (OGM 1) DECT Answer and record (OGM 2) Personal emergency numbers Answer delay Records Answer mode Unpacking...
  • Page 65 Resetting handset to original settings Connecting to a switchboard Earth recall Additional features Timed break recall Emergency numbers dialling when keypad guard is on Maintenance editing Returning your Synergy 1400 entering Service viewing Keypad guard, on/off Help PIN code Emergency calls Select Services...
  • Page 66 © British Telecommunications plc 1999. the conditions set out in them Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Synergy 1400 Issue 4 (5/99) 7. Designed by The Art & Design Partnership Limited.

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