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BT Synergy 3500 User Manual

Digital cordless telephone answering machine with caller display and call waiting
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  • Page 1 User Guide...
  • Page 3 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Please open this page for a further ‘at a glance’ guide to your Synergy 3500...

  • Page 4: At A Glance

    Use to make, receive and end calls, see pages 18-19. For use with a switchboard/ PBX and BT Select Services, see pages 60 and 33. Also used to switch off the handset, see page 18. To indicate that the phone is ringing or in use.
  • Page 5 Skip backward Lets you skip backwards through your messages and memos, see page 44. Also allows you to switch the audible message alert on or off, see page 37. Allows you to select your Answer and Record outgoing message, see page 40. Answer on/off Switches the answering machine on...
  • Page 6 To personalise the name of your handset, see page 26. Icon Steady External line in use Internal call In calls list 3 way conversation in progress Battery weak Battery half-full Battery full Phonebook Menu in use Handset linked to base station In handsfree mode Answering machine is switched on SYNERGY...
  • Page 7 *If the handset is sitting in the base when a call comes in, you can pick it up and answer it automatically without pressing the enter the name the telephone number During a call, press the call until the required level is reached. During a call, press to switch on and again to switch off.
  • Page 8 Press and release After tone speak message then press After tone speak message then press Press and hold when you hear, “Please select outgoing message”, release button. To set Answer and Record, press To set Answer Only, press , either Record or for Answer Only.
  • Page 10 ✘ If you make a mistake you can return to the previous menu heading by pressing the button. If you press ✘ and hold the button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed the handset will automatically return to the standby screen.
  • Page 11 There is a detailed INDEX at the end of this guide, see page 62. In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.
  • Page 12 This user guide applies to both single and multiple handset systems. The internal call functions described in this guide apply only to Synergy 3500 base stations with more than one handset connected. If you wear a hearing aid, please...
  • Page 13 If anything is missing, please contact your place of purchase immediately. One Synergy 3500 base station One Synergy 3500 handset 2 x AAA rechargeable batteries (Ni-MH) One battery cover One power supply for base station (Item code: 005391) One telephone line cord...
  • Page 14 005391. The item number for the power supply used with the charger is 003313 (only applicable when you have purchased the Synergy 3500 Twin). Only use the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the Synergy Helpline Do not open the handset or base station.
  • Page 15 Do not place your Synergy 3500 product in the bathroom or other humid areas. The Synergy 3500 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will be reduced when there is no clear line of sight between the base and handset.
  • Page 16 (the battery cover may be found in the packaging with the batteries). Before you use your Synergy 3500 for the first time, it is important to have the handset batteries fully charged. The batteries need to charge continuously Place the handset on the base.
  • Page 17 Eventually they will need to be replaced. New batteries can be obtained from the BT Synergy Helpline Under ideal conditions, the handset batteries should give about 14 hours talktime or 350 hours standby on a single charge.
  • Page 18 15 seconds otherwise the handset will return to standby mode. If the day and time is entered incorrectly three times the handset will return to standby. If you have any difficulties setting up your Synergy 3500 please call the Helpline on...
  • Page 19 35. The answering machine will now be switched ON and set to its default settings so your Synergy 3500 is now ready for use. Connect the power supply to the charger (item code 003313).
  • Page 20 Fit the belt clip onto the back of the handset if required.

  • Page 21: Using The Telephone

    Using the telephone To exit and return to the previous menu at any time, press the button. If you press and hold the button you will return to the standby screen. Press and hold the button to switch the handset off. To switch the handset on, press and hold the button again.
  • Page 22 Press the Place the handset back on the base. When the phone rings the display will show CALL and the EXT symbol will flash. If you have subscribed to a Caller Display Service, the number (and name if stored in the Phonebook) will be displayed.
  • Page 23 Handsfree allows you to talk to your caller without holding the handset and enables other people in the room to listen to your conversation. Dial the number. Press the The display will show the icon to indicate handsfree is active. You will hear the number being dialled out.
  • Page 24 Press the the redial list. Continue pressing the button to view the next number in order of most recent first. Press the the number (or name) you want to call is displayed. The number is dialled automatically. When on a call you can talk to someone in the same room, without your caller hearing.
  • Page 25 To enter M, press the once. If you enter a digit incorrectly, ✘ press the button to delete it. Press to confirm the name. You will hear a confirmation beep. The display shows NUMBER? Enter the telephone number you want to store. Press the button.
  • Page 26 You can scroll in either direction to search through the list. Press the button to enter the menu. Press the The display will show PHONEBK, press the Use the scroll to MODIFY and press button. Use the find the name you want to edit. Press the button.
  • Page 27 You can page your handset(s) from the base station to alert a handset user that they are wanted or to locate a missing handset. Paging calls cannot be answered by a handset. Press the button on the Page base. The handset(s) will ring. The display will show flashing.

  • Page 28: Handset Settings

    Handset settings Press the button to enter the menu. Use the scroll to HANDSET and press button. The display will show BEEP, press the button. The display will show KEYTONE, press the button. Use the to select either ON or OFF. Press the button.
  • Page 29 There are 5 melodies to choose from and you have the option to choose a different melody for external and internal calls. (Internal calls for when you have more than one handset). Press the button to enter the menu. Use the button to scroll to HANDSET and press button.
  • Page 30 Press the button to enter the menu. Use the scroll to HANDSET and press button. Use the scroll to NAME and press the button. ✘ Press the button to delete the name already set. Enter the name you want using the keypad and press the button, correct any mistakes by pressing the...

  • Page 31: Base Settings

    Base settings There are 5 levels to choose from ( ), or you can turn the ringer off altogether. Press the button to enter the menu. Use the button to scroll to SETUP and press the button. The display will show BASE VOL.
  • Page 32 If a handset is registered to more than one base station, you can select which base your handset will use. For more information on registering your handset to another base, see page 53. Press the button to enter the menu. Use the scroll to SETUP and press the button.
  • Page 33 You will hear a confirmation tone at the base and handset. The handset display will flash BASE 1 and then SYNERGY HS1. Your Synergy 3500 is now reset to the factory settings. The default settings are: Earpiece volume Handset & Base ringer volume Handset &...

  • Page 34: Caller Display And Call Waiting

    With some incoming calls the telephone number of the caller is not available and cannot therefore be displayed. In this case, your Synergy 3500 provides you with some explanatory information about the type of call received. This will be one of the following.
  • Page 35 Press the button to enter the Calls list. The symbol is displayed. Use the to scroll backwards and forwards through the Calls list. If the ‘name’ of your caller has been stored in the Phonebook, this will be displayed. Press button and the number will be displayed.
  • Page 36 Once stored in the Phonebook the number will be deleted from the Calls list. Press the enter the Calls list. Use the to scroll to the number you want to delete. Press the button twice, ADD will be displayed. Use the to scroll to DELETE? and press the button.
  • Page 37 If you wish to disconnect the first call press the button after speaking to the first caller. The handset will then ring. Press the button again and continue with the second caller. The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact.

  • Page 38: Setting Up And Personalising Your Answering Machine

    3 minutes. As well as recording incoming messages, you can record memos for other users. You can operate your Synergy 3500 from: • The base unit. • The handset. • Remotely from any external Touchtone telephone.
  • Page 39 Your Synergy 3500 is set to ON and Answer and Record when first powered up. Press and release the button to switch ON or OFF. If you hear “Answer on, your outgoing message is...” the answering machine is switched on and is ready to answer...
  • Page 40 When audible message is switched ON and new messages have been received, your Synergy 3500 will beep every 10 seconds. The volume of the beep is at the volume you have set for the loudspeaker. The default setting is OFF.
  • Page 41 The outgoing message is the message a caller first hears when the answering machine picks up their call. Your Synergy 3500 comes with 2 pre-recorded outgoing messages to choose from as follows: Answer and Record Your Synergy 3500 has a pre-set...
  • Page 42 After the tone, speak your outgoing message into the handset. Press have finished. You will hear a long beep. Throughout recording r will flash on the base unit display. The prompt will announce, “Your outgoing message is” and then play your message. The display will flash p and after playing your message you will hear the menu once...
  • Page 43 You can check and play back your current outgoing message at any time via your Synergy 3500 base unit. Press the button. The prompt will announce either: • “Answer on, your outgoing message is...”...
  • Page 44 To set Answer Only, press and release the P/2 will be displayed and will flash consecutively. Your chosen setting will be announced over the base speaker. Press the button twice. Press the button. To select Answer and Record outgoing message, press the button.
  • Page 45 via the handset Pick up the handset. Press the button twice. Press the button. The prompt will announce, “To play outgoing message, press 2”. Press the button. The selected outgoing message that you wish to replace will be played. Press the button to delete it.

  • Page 46: Base Unit

    Using the Synergy 3500 answering machine via the base unit DECT Press the The prompt will announce, “You have (n) messages”. Your message(s) will be played back, starting with the first message received. At the start of each message, the number of the message is announced.
  • Page 47 During playback: Press the button to skip forwards to the next message. If you press and hold the button the current message will be played at 1 times the speed (fast playback). Press the button to return to the start of the current message.
  • Page 48 Make sure the volume on the base unit is set to an audible level, see page 36. Allow the incoming call to be answered by your Synergy 3500 answering machine as normal. You will hear the caller begin to leave a message.
  • Page 49 Using the Synergy 3500 answering machine via the handset You can use your Synergy 3500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls.
  • Page 50 (Please see Remote access, page 50) Pick up the handset. Press the button twice. You will hear the main menu announcement from the handset earpiece. Press the button to play all messages. The prompt will announce, “You have (n) messages”. Your message(s) will be played back, starting with the first message received.
  • Page 51 A personal memo can be recorded on your Synergy 3500 and left as a message for another user. Memos can be of any length, up to the maximum recording capacity (13 minutes), but...
  • Page 52 Make sure the volume is set to an audible level, see page 36. Allow the incoming call to be answered by your Synergy 3500 answering machine as normal. You will hear the caller begin to leave a message. When your Synergy 3500...

  • Page 53: Remote Access

    Remote access You can turn your Synergy 3500 answering machine on and off and listen to your messages from any Touchtone telephone. To protect your privacy, messages can only be accessed by entering a 3-digit security code. The pre-set code is 000 and can be changed.
  • Page 54 1”. You have 15 seconds to enter any other instructions before your Synergy 3500 hangs up. If you enter your security PIN code incorrectly, after the second attempt, your Synergy 3500 will announce: “Thank you for calling” and will then hang up.
  • Page 55 The main menu lets you operate a range of answering machine functions. Simply follow the instructions as announced: “To play all messages, press 2”. “To play new messages, press 3”. “To skip back during messages, press 4”. “To delete during messages, press 5”.
  • Page 56 Using Synergy 3000 additional handsets and bases Up to 5 handsets can be registered and operated from any one Synergy 3500 base. This allows you to make internal calls between two handsets while a third is making an external call.
  • Page 57 that are flashing indicate other bases that the handset is already registered to). Enter the base number ) that you want to register the handset to. Enter your 4-digit PIN (original factory setting OOOO) and press the button. The display will show SEARCH 1, 2, 3, 4 and the symbol will flash as the handset tries to locate the base.
  • Page 58 If you have multiple handsets registered to the base you can make internal calls between handsets. Press the Enter the number of the handset you wish to call, ( The called handset will ring The display will show INT. To end the call, press the button.
  • Page 59 When the handset is answered, press and hold the button for about 3 seconds. You can now start your three-way conversation. (If the internal handset user does not answer your call, press the button to return to your external caller). Press the button to end the call.
  • Page 60 Do not immerse the batteries in water or throw into a fire, or dispose of with ordinary domestic refuse. BT accepts no responsibility for damage caused to your Synergy handset by using any other type of batteries. The batteries may be flat or dead.
  • Page 61 It is recommended that you place your Synergy 3500 and other Synergy/ DECT GAP compatible handsets at least one metre away from such appliances to avoid any risk of interference.

  • Page 62: General Information

    Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 3500, or any component thereof, (other than the batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
  • Page 63 REN is less than 4. Only use approved power supply, item code 005391 for base station or 003313 for charger (only applicable if you have purchased the Synergy 3500 Twin). Use only approved (Ni-MH) rechargeable batteries. This product is intended for use...
  • Page 64 With some switchboards it may be helpful to dial a pause after entering the switchboard access code, e.g. 9, 11 etc. to enable you to get an outside line. This feature automatically inserts a pause between the access code and the telephone number that you have entered in the Phonebook.
  • Page 65 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Index ccessories and spares Additional handsets Answering machine answer delay audible message alert base unit loudspeaker call screening loudspeaker volume memos message display on base on/off outgoing messages...
  • Page 66 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Call timer Call Waiting Cleaning ay – set Delete cancel message deletion calls list numbers messages via base messages via handset own outgoing message Phonebook numbers De-register...
  • Page 67 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Pause during playback Phonebook delete dial edit enter a pause store PIN base PIN remote access Playback messages via the base via the handset Power supply Preparatory dialling Pulse dialling uick guide –...

  • Page 68: Accessories And Spares

    Accessories and spares Accessories and spares for the Synergy 3500 range of telephones are listed below. All items are available from the Synergy Helpline, please call Additional handsets and chargers: In Titanium: Item code 005717 Additional chargers: Power supply units for the base...
  • Page 69 Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. Declaration of Conformance. Hereby, Suncorp Technologies, declares that this Synergy 3500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformance for the Synergy 3500 is published on the web site http://www.suncorptech.com/bt...
  • Page 70 British Telecommunications plc in the UK. © British Telecommunications plc 2002. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed by: The Art & Design Partnership Limited. Printed in China. Synergy 3500. Issue 1 (10/02) 3...

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