Synergy 4500 – Edition 3 – 18.04.06 – 7367 Welcome… to your BT Synergy 4500 Digital Cordless Telephone Answering Machine • 11 Minutes digital recording time. • 255 Name and number phonebook to store all your contact numbers for easy dialling.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 This User Guide provides you with all Got everything? the information you need to get the • • BT Synergy Large mains 4000 handset power adaptor most from your phone. (item code •...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 In this guide Getting started Delete a redial number ... .20 Location ..... . .7 Delete all redial numbers .
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 In this guide Base settings To set audible message Base ringer volume ....35 alert via the base ....44 Base ringer melody .
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 In this guide Delete a Calls list number ..58 Sub address checking ... . .78 Delete the whole Calls list .
Location Do not place your BT Synergy 4500 in the bathroom or other humid areas. You need to place your BT Synergy 4500 within 2 metres Handset range of the mains power socket and telephone socket so that The BT Synergy 4500 has a range the cables will reach.
Setting up for multiple packs been in normal use for several days. If you have purchased a BT Synergy 4500 multiple pack, you will also need to follow the instructions shown below Battery low warning If the symbol flashes in the to prepare any additional handsets and chargers for use.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting started Battery performance To keep your batteries in the best condition, leave the handset off the base for a few hours at a time. Running the batteries right down at least once a week will help them last as long as possible.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting started Set the time Menu 1. Press until Date & Time Settings If you subscribe to a Caller Display Menu Service from your network provider displayed then select option. the time will be set when you receive your first call.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting to know your phone Handset buttons Calls light Illuminates when the line is in use. Flashes when receiving a call. Display with backlight Option button (middle) Option button (right) In standby or talk mode, press to In talk mode, press to switch open the Phonebook, page 22.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting to know your phone Handset display icons – These are the symbols you will see on your handset’s screen. Time Date Shows the time in hours and minutes. Shows the date in day/month format.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting to know your phone Base buttons and LEDs Delete Use to delete messages and memos. Page/Find handset Press to page/find Charging light (RED) handset(s), page 21. Comes on when the handset Also used when is charging on the base.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Getting to know your phone Navigating the menus Your BT Synergy 4500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page.
Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM Code* To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4500.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Switch the handset power on/off Press and hold to switch off. Press to switch back on. Make an external call When you make a call, the Calls 1. Lift the handset and press .
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Receive a call Caller Display If you have subscribed to your When you receive a call, the phone rings and the Calls network’s Caller Display service, light on the handset flashes. The symbol the caller’s number (or name...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Secrecy During a call, you can talk to someone nearby without your caller hearing. Secrecy On 1. Select option. appears in the display and your caller cannot hear you.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Switch to handsfree during a call During a call: 1. Press . The call is transferred to the loudspeaker. 2. Press to end the call. Redial The last 20 telephone numbers called are saved to a redial list.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Copy a number from the redial list to the phonebook 1. Press . The last number called is displayed. Menu 2. Use to scroll to the number you want then...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Delete all redial numbers 1. Press . The last number called is displayed. 2. Press and hold the option for 3 seconds. Clear Dialled Calls? is displayed. 3. Select the option to confirm.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Paging calls cannot be answered 1. Press on the base. The paged handset(s) rings by a handset. The paging ring will stop 2. Press to stop the paging ring...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone 6. Select option to confirm. Entering numbers Make sure you enter the full 7. The ringer melody options are displayed. Use telephone number including the Menu dialling code if you subscribe to a Menu to scroll through and hear a sample of each melody.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Edit a name and number To search alphabetically Press the relevant keypad button, e.g. for TOM, press then scroll 1. Select the option. The phonebook entry you used last through the entries under T.
Copy an entry to another handset When you have more than one handset registered to your BT Synergy 4500 base, you can use this feature to copy entries between handsets. 1. Select the option. The phonebook entry you used last is displayed.
Copy the entire phonebook to another handset When you have more than one handset registered to your BT Synergy 4500 base, you can use this feature to copy the entire phonebook from one handset to another. This will save you having to copy each entry over manually.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Problems copying numbers 5. At the receiving handset the display shows Replace If you try to copy a phonebook Phonebook? select to confirm. entry to another handset and the...
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone 5. The display will show Please Wait while it checks your SIM card, followed by one of the below results: Copying will be displayed, followed by the entry name if...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using the phone Access code If your BT Synergy 4500 is connected to a switchboard, you may need to enter an access code 1. Select option. in the dialling sequence to be able to connect to the outside line.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Handset settings Handset ringer volume The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. The default setting is 5. Menu Handset Settings 1. Press until is displayed...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Handset settings Menu 3. Use to choose between External Melody Menu Internal Melody then select the option. 4. The current melody is highlighted and played. Press You will hear a sample ring on each Menu button press.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Handset settings Auto answer If you set Auto Answer to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. You do not need to...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Handset settings 4. Select the option and you will hear a confirmation tone. 5. Press and hold to exit and return to standby. Display language You can change the language that is shown on your handset display.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Handset settings to sound when the batteries are low or when your handset goes out of range. Menu 1. Press until Handset Settings is displayed Menu then select option. 2. Press...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Base settings Base ringer volume The base has 6 ringer volume settings: Off or 1 to 5. The default setting is 5. Menu Base Settings 1. Press until is displayed then...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Base settings PIN code Your BT Synergy 4500 has a security PIN code which you will need to change some of the base settings. The default setting is 0000. You may want to change this to prevent unauthorised changes to your settings.
Restore default settings If you are registered to more than one base and you try to restore the You can restore your BT Synergy 4500 to its default default settings, you may need to re-select the base you wish to use.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Base settings Default settings Handset Name BT SYNERGY Low Battery Tone Out of Range Tone Key Tones Auto Answer Handset Internal Ringer Melody Handset Internal Ringer Volume Handset External Ringer Melody...
To set date and time please refer to page 10. the time will be set when you receive your first call. Set the alarm You can use your BT Synergy 4500 as an alarm clock. Menu 1. Press until Date & Time Settings...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Symbol Definition Your BT Synergy 4500 can digitally record up to 11 (Blank) Power off. minutes of messages, with each message lasting a (flashing) Day/Time needs to maximum of 3 minutes. As well as recording incoming be set.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Symbol Definition Setting up the answering machine (flashing) Message recording (memo, outgoing message or Switch the answering machine ON/OFF using incoming the base message). Setting or reading 1. Press and release to switch ON or OFF.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine If you adjust the volume when the Base loudspeaker volume answering machine is not being used, a beep sounds at each press. You can adjust the base loudspeaker volume from 0...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine setting will be announced to confirm e.g. “Calls will be answered after 6 rings”. Check the answer delay setting 1. Press and release . The current setting will be announced and shown on the display.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine To check the audible message alert setting 1. Press and release . The prompt will announce, ‘Message alert on/off’, as appropriate. To set audible message alert via the base 1.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Answer Only Record your own outgoing message The pre-set Answer Only outgoing message, where callers hear an Your Answer and Record outgoing message can be up to announcement but cannot leave a 3 minutes long and will replace the pre-recorded message, is “Hello, your call...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine When recording your own Answer 6. After the tone, speak your message clearly into the Only outgoing message, please handset and press to end recording. The prompt will remember not to invite your caller announce, “Your outgoing message is”, and your message...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Via the handset: Menu 1. Press until display shows Answer Settings Menu and select the option. Answer mode 2. The display shows , select the option. 3. Use Menu to display either: Answer &...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Via the base: 1. Press and hold until you hear, “Please select outgoing message” then release the button. 2. To select Answer and Record, press and release to select Answer Only, press and release .
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine During playback: • Press , to pause a message, will flash in the Play display and you will hear a beep every 10 seconds. • Press again to resume playback.
Answering machine Using the answering machine via the handset You can use your BT Synergy 4500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls.
If you select a message to be deleted, it will be deleted at the BT Synergy 4500. Your memo can be up to 12 minutes end of playback after the 8 second (maximum recording time), but you should try to keep it countdown and confirmation tone.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine 2. You will hear, “Please speak after the tone. To end recording press square”. 3. After the beep, speak your memo clearly into the To End handset. While recording, the display will show Recording Press# 4.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine To screen a call via the handset (when the handset is off the base) 1. When your BT Synergy 4500 rings, select the Screen option. You can hear your caller begin to leave a...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine Time saver Menu 2. Press until the display shows Remote Access Code When you ring in to access your and select the option. messages remotely, if your answering machine is set to time 3.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Answering machine 2. Enter your 3 digit code. You will hear, “You have ‘n’ new messages” and they will be played back. If you have no new messages, you will hear, “You have no new messages, to hear main menu press 1”.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 BT Calling Features Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 BT Calling Features If the number is unavailable, Menu 2. Use to scroll through the list. Menu Unavailable will be displayed. 3. To dial a displayed number, press . The number will be...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 BT Calling Features Delete a Calls list number 1. Select the option. The most recently received number or name will be shown. Menu 2. Use to scroll through the list to the number Menu you want.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 BT Calling Features Call Waiting With Call Waiting, during a call, if another caller is trying IMPORTANT To use Call Waiting you must first to reach you, you will hear a soft beep every 5 seconds.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 BT Calling Features Voice Mail/Message Waiting If you are connected to a compatible switchboard/PBX and you have new voice messages waiting, the symbol will flash in the display to alert you.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Welcome to the BT text messaging Service on your BT IMPORTANT You must subscribe to your Synergy 4500. Your BT Synergy 4500 can send and Network Provider’s Caller Display...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging At any time, press Back to go back Send a text message to the previous screen, or press and hold to cancel and return Menu 1. Press TXT Menu is displayed.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Select again to confirm and view the sending mode options: Menu Press to select Text E-Mail Menu select OK. Additionally, you can select to display further sending options: Menu...
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Sent messages are stored in the Outbox Your BT Synergy 4500’s outbox is like a redial list. It holds a copy of the latest sent messages, up to a maximum of 50*. Each message has details of the number where the message was sent, the time and the date it was sent.
Received messages are stored in the Inbox message the display shows Message Sending Failed and the Your BT Synergy 4500 can store up to 50* messages. handset returns to standby. If you open the Outbox the message is marked as it is not sent. Your BT...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it. Receiving and reading text messages When you receive a new text message, the...
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging To view the details for another message, press Menu Menu to scroll and highlight the message you want and then select the option. For each message, you will see: •...
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Select OK. Enter your message using the keypad, then select Opt. Send is displayed, select OK. The sender’s number will be displayed. Select again to confirm. Forward – to forward the message to another number.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Read, edit, send or delete texts stored in the Outbox Menu 1. Press TXT Menu is displayed. Select the Menu option. 2. Press Menu until Outbox is displayed. Select the Menu option.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Send to is displayed, select OK. Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK. Select again to confirm.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging You can enter up to 4 Service Centre numbers. The Incoming Service number is: 1470P1709400. The Outgoing Service number is: 080058752. Adding or changing Service Centre numbers Menu 1. Press TXT Menu is displayed.
Select a Send Service Centre number If you have more than one Service Centre stored on your BT Synergy 4500 you will need to select the one you want to use for sending. Your BT Synergy 4500 is pre-set to send using Server Centre 1. All messages sent will go via the selected provider.
5. Press and hold to exit and return to standby. User Areas Your BT Synergy 4500 is pre-set to make all text If you set-up personal user boxes you must tell people your user area messages available to every user, with all messages sent number.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Set a user area Menu 1. Press TXT Menu is displayed. Select the Menu option. Menu TXT Settings 2. Press until is displayed. Select Menu option. Menu 3. Press...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging How callers send a text to a user area When your caller sends a text, by simply adding your 1- digit sub-address number on the end of your telephone number, the text will automatically be stored in your personal user area.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Edit a user area Menu 1. Press TXT Menu is displayed. Select OK. Menu Menu 2. Press until TXT Settings is displayed. Menu Select OK. 3. Press Menu until...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Delete a user area Menu 1. Press TXT Menu is displayed. Select Menu Menu 2. Press until TXT Settings is displayed. Menu Select OK. 3. Press Menu until User Boxes Settings Menu displayed.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging 4. A list of all stored sub-addresses is displayed, select the option. 5. Press and hold to exit and return to standby. Check the common box sub address To check the sub-address number for the Common Box: Menu 1.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Text messaging Send option settings Change the auto save setting Menu TXT Menu is displayed. Select OK. 1. Press Menu 2. Press Menu until TXT Settings is displayed. Menu Select OK.
3 other bases. You can then select the base you would prefer to use. You must charge your additional If you have purchased a BT Synergy 4500 multiple pack handset for 24 hours before any additional handsets come pre-registered to the base.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using additional handsets 4. Use the keypad to enter the number of the base you want to register to – 4), then select the option. The display shows, e.g. Search for Base 2...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using additional handsets De-register a handset Menu 1. Press until Registration is displayed, then You cannot de-register the handset Menu you are using. select the option. Menu De-Register Handset 2. Press...
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using additional handsets Transferring calls You can transfer an external call to another handset If you want to cancel the call transfer, press registered to the base. During your call: 1. Press and hold .
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Using additional handsets 2. Enter the internal handset number that you want to hold the 3-way call with, then select the option. 3. When the internal handset user answers, select the option to begin the 3-way call.
Synergy 4500 – Edition 3 – 18.04.06 – 7367 Help Phone does not work • Have you installed the batteries correctly? See page 93. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? •...
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• Make sure the handset is in range of the base. • Another handset registered to your BT Synergy 4500 base may be on the line. Answering machine does not record any messages • The memory may be full. Play and delete old messages, see page 48-51.
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Cannot register a handset to a base • You can register a total of 5 handsets to your BT Synergy 4500 base and you can register your BT Synergy 4500 handset to up to 4 bases. Check that you have not exceeded the limits.
Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Help Cannot receive text • You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Help General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
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Synergy 4500 – Edition 3 – 18.04.06 – 7367 Help If you are sending a message from a fixed line phone to another fixed line phone • Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text.
Synergy 4500 – Edition 2 – 18.03.06 – 7367 Synergy 4500 – Edition 2 – 18.04.06 – 7367 General information IMPORTANT Safety information This equipment is not designed for making • emergency telephone call when the power fails. Only use the power supply suitable for the BT Alternative arrangements should be made for access Synergy 4500 range.
Synergy 4500 – Edition 2 – 18.03.06 – 7367 Synergy 4500 – Edition 2 – 18.04.06 – 7367 General information It is recommended that you place your product at that you unplug the power and telephone line least one metre away from such appliances to cord during an electrical storm.
Your BT Helpline on 0870 6058047 or email Synergy 4500 has a REN of 1. A total REN of 4 is If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com...
Synergy 4500 – Edition 2 – 18.03.06 – 7367 Synergy 4500 – Edition 2 – 18.04.06 – 7367 General information allowed. If the total REN of 4 is exceeded, the For your records telephones may not ring. With different Date of purchase: telephone types there is no guarantee of ringing, even when the REN is less than 4.
Synergy 4500 – Edition 2 – 18.04.06 – 7367 Synergy 4500 – Edition 2 – 18.03.06 – 7367 General information Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall.
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Synergy 4500 – Edition 2 – 18.03.06 – 7367 Synergy 4500 – Edition 2 – 18.04.06 – 7367 Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.
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