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BT SYNERGY 1500 User Manual

Digital cordless telephone answering machine
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Synergy1500
Digital cordless telephone answering machine
User guide
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.

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Summary of Contents for BT SYNERGY 1500

  • Page 1 Synergy1500 Digital cordless telephone answering machine User guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
  • Page 2 Please open this page for a further ‘at a glance’ guide to your Synergy 1500.
  • Page 3 Check that your Synergy 1500 is complete. When you unpack you should have: • Synergy 1500 handset. • Synergy 1500 base station. • Power adaptor. • Comprehensive user guide. • Wall plugs and screws for wall-mounting. • Wall bracket. • Ni-Cad battery pack.

  • Page 4: At A Glance

    See page 38. number. Warning: Cover includes small parts – possible choking hazard Recall for small children. Used to access BT Select Services, switchboards and PBXs. Intercom See page 50 Enables you to make calls between handsets. See page 45.
  • Page 5 Play/Pause Page Display screen/Message counter Press to play back Pages all handsets registered to Shows number of messages and or pause messages. the base station. Used to register answering machine status. See page 26 additional handsets. Also used to Microphone reset your base station to it’s original settings.

  • Page 6: At A Glance'

    See optional settings page 32. It also allows you to register your handset, see page 43. And allows you to register Additional Handsets, see page 43. Please open this page for a further ‘at a glance’ guide to your Synergy 1500.

  • Page 8: Table Of Contents

    In this guide At a glance Introduction Setting up Using your Synergy 1500 telephone Using the Quickdial memory Using your Synergy 1500 answering machine Remote Access Remote access quick guide Optional settings Additional features Using Select Services Using additional handsets...

  • Page 9: Introduction

    Introduction your Synergy 1500 is designed for ease of use and made to the high standards set by BT. Please read the instructions carefully before use Building up a phone system and retain this user guide for future reference. You can use up to 6 handsets with your Synergy 1500 base station.
  • Page 10 Warning The Synergy 1500 system has a range of up to 300 Use only the approved battery pack supplied. metres outdoors and up to 50 metres indoors. It is Spare batteries – Item Code: 871285 are available possible that the range may be affected by being near from BT Shops and the Synergy Helpline water (e.g.

  • Page 11: Setting Up

    Synergy 1500 ready for use. 2. Connect the telephone line cord to Plan where you will put your Synergy 1500 base the Synergy 1500 base station station. It should be within 2 metres of...
  • Page 12 Push time. (after the initial 16 hour charge) Battery performance After charging your Synergy 1500 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and Insert the battery pack inside the battery not dangerous.
  • Page 13 6. To wall mount your product (See ‘Wall-mounting’, page 51.) 7. To plan the location of the base station Your Synergy 1500 works by sending and receiving radio signals between the base station and the handset. The strength of the signal depends on where you site the base station.

  • Page 14: Using Your Synergy1500 Telephone

    Using your Synergy1500 telephone To receive a call Making and receiving calls When the phone rings, both the call light on the To make a call handset and the in-use light on the base station SCREEN flash. Display shows • Press the button to get a line.
  • Page 15 To redial the last number Please note – If the volume button is pressed whilst the handset Redial is in standby mode the handset volume is set to SILENT. To deselect this option press the – • Press the button. button TALK •...

  • Page 16: Using The Quickdial Memory

    Once you have selected either your ‘Personal’ or Shared and personal quickdials ‘Shared’ store: You can store up to 20 numbers on your QUICKDIAL Synergy 1500. • Press and release the button QUICKDIAL Shared telephone numbers • Display shows 1 if no number stored or 1 10 numbers can be stored in your shared memory.
  • Page 17 To view a quickdial memory number • Press the button to delete the existing You can scroll through the quickdial numbers digits from the right. When the memory is and see any available locations. You can then empty, key in the new number. change or add a number.

  • Page 18: Using Your Synergy1500 Answering Machine

    It is not possible to delete any You can also leave your own recorded messages of the pre-recorded messages. (see Memos page 22). The Synergy 1500 can record up to 15 minutes of messages. Recording time limit You can skip backwards and forwards through...
  • Page 19 To set Day and Time • Press button. Confirmation tone sounds. Your Synergy 1500 is supplied with factory-set TIME • Display shows time set and returns to defaults for day and time: Sat 12:01 pm. • Press the button to return to standby.
  • Page 20 Outgoing messages It should be brief, polite and to the point. Your Synergy 1500 is supplied with 3 pre-set Examples: outgoing messages. Of these, messages 1 & 2 can be replaced by your own recorded ‘Jack and Jill cannot take your call at...
  • Page 21 • The recorded message is played back. To record and play back Outgoing Messages • Base station displays current number of You will need to record your messages before messages stored, or if there are none, setting the Answer Mode (for Answer Mode see or –...
  • Page 22 Please note: messages You must have recorded both personal OGMs You can adjust the volume of message playback otherwise your Synergy 1500 will use only the at the base station. factory pre-recorded messages, see page 15. There are four settings: HIGH, MID-LEVEL, .
  • Page 23 Handset pick-up To set the delay from your handset: ANS PHONE • Press button once. Display shows Your Synergy 1500 handset can take control of ANS ON OFF • Press button. Display shows certain operations already started via the base PLAY , if there are messages.
  • Page 24 To turn your answering machine on & off To set Message Alert Your Synergy 1500 answering machine can be turned on and off via the handset or base station. Any messages present when the • Press button once. Display shows machine is switched off are automatically saved.
  • Page 25 To set the Answer Mode & choose your On/off via handset outgoing message ANS PHONE • Press button once to display Your Synergy 1500 answering machine is • Press button then the button until the delivered with the setting Answer and Record...

  • Page 26: Call Screening

    • The machine answers the call after the pre-set to answer them or let your Synergy 1500 take number of rings, at which point the In-Use the message. If you decide to answer the call,...
  • Page 27 Memos To record a memo from the base station Leaving memos • Press and hold down the button. MEMO • After less than a second you will hear ‘Hold Use the facility to leave messages for MEMO the key to record the message. Please speak members of your household or office after the tone.’...
  • Page 28 Playing, saving and deleting messages and To play back your messages using the memos handset Your Synergy 1500 treats messages and memos in the same way for playing and deleting. When messages have been recorded the In standby your handset shows if unplayed...
  • Page 29 To delete messages during playback using To delete all messages using the handset the handset LAST You can delete messages during playback, but • After playing the last message the display not while the message number announcement is confirms the number of stored messages. being made.
  • Page 30 PLAY still stored. Handset display shows • To skip to the end of your messages, press ) again. The Synergy 1500 will skip to last message. • Voice announces: ‘End of messages. To delete all messages press DELETE’ (i.e.
  • Page 31 To play back your messages at the To delete your messages at the base station base station during playback • Set the answering machine to You cannot delete during the initial message announcement. • Base station display will show the number of stored messages: •...
  • Page 32 To delete all messages at the base station • Once you have listened to all messages the voice announces ‘End of messages. To delete..’ the base station display shows indicating the start of an 8 second countdown. • Press the red button within the 8 DELETE seconds.

  • Page 33: Remote Access

    Synergy PIN number, which is button. A confirming tone sounds. required for registering and de-registering • Your security access code is now set. handsets on your Synergy 1500 base station. • Press and hold button. Handset display returns to standby.
  • Page 34 • After all messages have been played voice • If you have entered the code correctly you says ‘End of messages. To delete all messages will have access to the Synergy 1500 remote press 5’. A tone sounds. operations menu. The voice announcements...
  • Page 35 Options available while playing your Remote Access Menu options messages from a Touchtone™ phone • To set your Synergy 1500 answering machine • When you hear ‘To play all messages, press 2’, , press press • Voice says ‘Answer on’ or ‘Answer off’, •...

  • Page 36: Remote Access Quick Guide

    Remote access quick guide From a Touchtone™ telephone: • Dial your phone number. • Enter your system code. You have now accessed your Synergy 1500 answering machine, follow the table below to retrieve your messages. Main Voice Menu Menu To skip back one message...

  • Page 37: Optional Settings

    Optional settings To switch off the handset ringer To adjust the dial delay When the handset is in standby or placed on the The dial delay is the time taken by the phone to base station, you can turn off the handset ringer. send a number to the exchange after dialling.
  • Page 38 To adjust the handset ringer volume If more than one handset is registered to the base it The handset ringer can be set to can be useful to select different melodies for each handset. button until display shows SET UP. •...
  • Page 39 To adjust the base station melody To switch the keypad beeps on and off You can select from four different ringer Whenever you press a button on the handset, melodies. you will hear a beep. You can turn this sound on and off.
  • Page 40 To reset your Synergy 1500 base station to To reset your Synergy 1500 handset to its its original settings original settings button until display shows SET UP. • Switch off the mains power. • Press the button. Display shows HANDSET.

  • Page 41: Additional Features

    If you press any other button while the GUARD is Synergy 1500 is able to store up to 4 of your switched on, the display shows PRESS TICK for two personal emergency numbers.
  • Page 42 To view your personal emergency numbers numbers for use when the keypad guard is ON Your personal emergency numbers are recognised by your Synergy 1500 when they are • Press the button until the display shows dialled. No other calls (except SET UP.

  • Page 43: Using A Headset

    Synergy 1500 base station. Please note: A headset is not supplied with your Synergy 1500 and must be purchased separately. button until the display shows SET UP. • Press the Headsets can be purchased from BT shops or other major button.

  • Page 44: Using Select Services

    Using Select Services Your Synergy 1500 gives you easy access to the Some of these services may not be available. following range of BT Select Services, once you Contact your network provider. have subscribed to them. • Call Waiting Call Diversion •...
  • Page 45 • Select the displayed option by pressing the To check Call Diversion button. The handset automatically sends a sequence of tones to the network exchange. PLS LISTEN Display shows and you hear a You can check to see what Call Diversion network announcement.

  • Page 46: Three Way Calling

    You can speak to both people at Friends & Family service is pre-programmed into your Synergy 1500, enabling you to dial the the same time or choose to switch between both Friends & Family service and follow the callers.
  • Page 47 • Delete the number by pressing the button To use Call My Bill for as many digits as you want to remove. • Enter the new number for the Select Service followed by button. • Press the button until the display shows STORED •...

  • Page 48: Using Additional Handsets

    Up to six handsets can be registered and • Press the button until the display shows SET UP. operated from the Synergy 1500 base station. button. Display shows HANDSET. The system allows intercom calls between two • Press the button. Display shows KEYTONES.
  • Page 49 Display briefly shows PLS WAIT then the base To de-register another handset that is station to which your handset is registered, e.g. registered to your base station BASE 1, and finally shows the handset number Follow the steps opposite ‘To de-register your you have given it, e.g.

  • Page 50: Making Intercom Calls

    To end an intercom call Making intercom calls You can make intercom calls to handsets registered to the same base station. • Press the button. INTERCOM To call another handset • Replace the handset on the base station or charger. •...
  • Page 51 To switch between callers To receive an intercom call If you have one internal and one external call on During an external call: the line, you can switch between the two: • You hear the call waiting tone in the earpiece. •...
  • Page 52 To transfer a call To put intercom and external calls on hold You can transfer an external call to any other When you have two calls on the same line, you handset registered to the same base station. can put them both on hold: When you are on an external call: button until display shows HOLD •...

  • Page 53: Operating With Additional Base Stations

    Operating with additional base stations You can use up to six handsets on each Synergy To select a specific base station For instance, if you are in an area where two or 1500 base station, and up to four base stations more base stations overlap, you can choose the with your handset to build up a comprehensive one which is connected to the telephone line you...
  • Page 54 Synergy base stations at home and at the office By registering your handset with one base station at work and another at home, you can keep the same handset for both. As soon as you are within range of either base station, your handset will automatically pick up the signal.

  • Page 55: Connecting To A Switchboard

    Connecting to a switchboard When connecting your Synergy 1500 to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall ) to Earth Recall ( To switch between Time Break Recall and Earth Recall The original setting is Time Break Recall.

  • Page 56: Wall-Mounting

    Wall-mounting Attach the base station to the bracket as • Before you wall-mount your Synergy 1500, check shown. that: • the wall can support the weight of the base SLOT INTO POSITION unit and handset; PRESS AND • the position you choose leaves sufficient space...

  • Page 57: Maintenance

    Some retailers offer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details. Outside warranty If your Synergy 1500 needs repair after the warranty period has ended, call the Synergy 1500 Helpline on and you will 0845 650 20 20 be informed of our recommended repair agents.

  • Page 58: Help

    Replacing handset battery If your Synergy 1500 is connected to a After a time, you may find that the handset switchboard/PBX, you may have to dial an access battery is running out of charge more quickly.
  • Page 59 Intercom does not work page 32; on the base station, see page 33. Check that you have pressed the Intercom Check that the Synergy 1500 is plugged into the button followed by the correct handset number. phone socket. Cannot adjust options setting in the base...
  • Page 60 The answering machine won’t answer calls. Check that it is switched on. You cannot remotely interrogate the Synergy 1500 answering machine Ensure that you are using the correct three- digit security code (see page 38) The answering machine doesn’t record Is the message capacity full? If so, the machine will not answer calls.

  • Page 61: Technical Information

    The Synergy 1500 base station has a be used to make and receive calls. Synergy 1500 is REN of 1. Additional Handsets have a REN value of 0. suitable for connection to switchboards which return Any other instrument provided by BT may be assumed secondary proceed indication.

  • Page 62: Technical Specification

    Technical specification DECT/GAP Standard 120 duplex channels Number of channels 1880 MHz to 1900 MHz Radio frequency range Time-division multiplexing. 10 ms frame length Duplex method 1728 kHz Channel spacing 1152 kbit/s Bit rate GFSK Modulation 32 kbit/s Voice coding 10 mW, average output per channel Transmitted power up to 300 metres outdoors (uninterrupted line...

  • Page 63: Index

    Answer mode battery low warning Call screening Location Deleting messages Incoming messages Using your Synergy 1500 telephone Received messages Making calls Memos Preview the number before you call recording from handset Ending calls recording from base station...
  • Page 64 Earth recall dialling Time break recall entering Wall-mounting viewing 8, 51 editing Maintenance Headsets, connecting PIN code Service Returning your Synergy 1500 Select Services Help Call Waiting Call Diversion Emergency calls setting cancelling Technical information checking Three Way Calling Technical specification...
  • Page 65 © British Telecommunications plc 1998. the conditions set out in them Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Synergy 1500 Issue 1 (10/98) 7. Designed by The Art & Design Partnership Limited.

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