Troubleshooting; Grill Won’t Light; Grill Won’t Get To Temperature; You Smell Gas - Kalamazoo Outdoor Gourmet K500HB Use And Care Manual

Troubleshooting

The troubleshooting tips here are for general information only. The information
may save you the trouble of a service call. If your grill requires service, contact
Kalamazoo Outdoor Gourmet customer service at 1.800.868.1699.
Grill won't light:
„ Ignition burner: Does the hot surface ignition coil glow red inside the flash tube (see Figure 12:M page
25) when you press in and hold the control knob? If not, are you running off batteries or do you have the
grill plugged in to an AC outlet? Does the hot surface ignition coil for the rotisserie burner(s) glow?
If you are running off of DC power, and neither ignition coil is glowing, try replacing the batteries. If
you are running off of AC power and one or neither ignition coil is glowing, call Kalamazoo Outdoor
Gourmet customer service.
If the coils glow, but the burner won't light, verify that it is an ignition problem and not a gas problem by
manually lighting the ignition burner (see page 32).
Main burners: The main burners light from the ignition burner. Verify the ignition burner is lit and that
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it is on high. If the main burners will not light, there is likely a gas flow problem due to clogged ports.
Call Kalamazoo Outdoor Gourmet customer service.
Cooktop burners: The cooktop burners utilize a separate ignition system from the main grill area.
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They are lit by a battery-powered electronic spark ignition. If you do hear rapid clicking when you
press in the control knobs, but the burners won't light, try manually lighting the burners (follow the
instructions on page 32). If the burners do not light manually, there is probably a gas problem and not
an ignition problem. Call Kalamazoo Outdoor Gourmet customer service.
Grill won't get to temperature:
„ If the grill does not get hot within 10 minutes of starting, check the flame height of the main burners.
On HIGH, the flames on the main burners should be at least 1 inch long. If they are not, check the
following:
„ LP cylinder has enough gas to deliver proper pressure. Refill the tank if necessary. In some
situations in cold ambient temperatures, an LP cylinder will ice up, creating a drop in pressure.
If this happens, turn off the tank and let it warm up before trying again. A full tank is less likely
to ice up than a tank that is less than half full.
Main gas supply is fully on and not only partially opened.
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Orifices are clear and not clogged. A clogged orifice creates a dangerous situation. Do not use
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the grill until the issue has been resolved (see instructions on page 71).
„ If the fuel has been switched from liquid propane gas to natural gas, part of the process to convert the
oven includes larger orifices. It is not safe to burn natural gas with liquid propane orifices (neither is it
safe to burn the other way around). If you suspect a conversion was done improperly, do not use the
grill and contact Kalamazoo Outdoor Gourmet customer service at 1.800.868.1699.

You smell gas:

„ Turn off the grill immediately. Follow the leak check procedures on page 13. Contact Kalamazoo
Outdoor Gourmet customer service at 1.800.868.1699 for assistance.
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