Troubleshooting - Kalamazoo Gaucho Use And Care Manual

Troubleshooting

The troubleshooting tips here are for general information only. The information may save
you the trouble of a service call. If your grill requires service, contact Kalamazoo Outdoor
Gourmet customer service at 1.800.868.1699.
Grill won't light:
„ Starter burners: Does the hot surface igniter(Figure 8:G,J) when you press in and hold the control knob?
If not, are you running off batteries or do you have the grill plugged in to an AC outlet?
If one or neither hot surface igniter is glowing, call Kalamazoo Outdoor Gourmet customer service.
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If the igniters glow, but the burner won't light, verify that it is an ignition problem and not a gas problem
by manually lighting the ignition burner (see page 25).
Cooktop burners: The cooktop burners utilize a separate ignition system from the main grill area.
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They are lit by a battery-powered electronic spark ignition. If you do hear rapid clicking when you
press in the control knobs, but the burners won't light, try manually lighting the burners (follow the
instructions on page 25). If the burners do not light manually, there is probably a gas problem and not
an ignition problem. Call Kalamazoo Outdoor Gourmet customer service.
Burner flame won't start the wood fire:
If the starter burners do not ignite a cooking fire (Figure 29) built with dry wood in less than 20
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minutes, your grill might not be getting hot enough. On HIGH, the flames on the starter burners
should nearly reach the bottom of the fire grate (Figure 19). If they do not, check the following:
LP cylinder has enough gas to deliver proper pressure. Refill the tank if necessary. In some
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situations in cold ambient temperatures, an LP cylinder will ice up, creating a drop in pressure.
If this happens, turn off the tank and let it warm up before trying again. A full tank is less likely
to ice up than a tank that is less than half full.
„ Main gas supply is fully on and not only partially opened.
„ Orifices are clear and not clogged. A clogged orifice creates a dangerous situation. Do not use
the grill until the issue has been resolved (see page 33).
„ If the fuel has been switched from liquid propane gas to natural gas, part of the process to convert the
oven includes larger orifices. It is not safe to burn natural gas with liquid propane orifices (neither is it
safe to burn the other way around). If you suspect a conversion was done improperly, do not use the
grill and contact Kalamazoo Outdoor Gourmet customer service at 1.800.868.1699.
You smell gas:
Turn off the grill immediately. Follow the leak check procedures on page 9. Contact Kalamazoo
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Outdoor Gourmet customer service at 1.800.868.1699 for assistance.
34 KalamazooGourmet.com