Troubleshooting - Kalamazoo K750GB-2-NA Use And Care Manual

Troubleshooting

The troubleshooting tips here are for general information only. The information may save you the
trouble of a service call. If your grill requires service, contact Kalamazoo Outdoor Gourmet customer
service at +1.800.868.1699.
Grill won't light:
Starter burners: Does the hot surface igniter(Figure 8:G,J) when you press in and hold the control knob?
ƒ
If not, do you have the grill plugged in to an AC outlet?
ƒ If one or neither hot surface igniter is glowing, call Kalamazoo Outdoor Gourmet customer service.
ƒ If the igniters glow, but the burner won't light, verify that it is an ignition problem and not a gas problem
by manually lighting the burner (see page 35).
ƒ Cooktop burners: The cooktop burners utilize a separate ignition system from the main grill area. They
are lit by a battery-powered electronic spark ignition. If you do hear rapid clicking when you press in
the control knobs, but the burners won't light, try manually lighting the burners (follow the instructions
on page 25). If the burners do not light manually, there is probably a gas problem and not an ignition
problem. Call Kalamazoo Outdoor Gourmet customer service.
Burner flame won't start the wood fire:
ƒ If the starter burners do not ignite a cooking fire built with dry wood in less than 20 minutes, your grill
might not be getting hot enough. On HIGH, the flames on the starter burners should nearly reach the
bottom of the fire grate (Figure 19). If they do not, check the following:
ƒ LP cylinder has enough gas to deliver proper pressure. Refill the tank if necessary. In some situations in
cold ambient temperatures, an LP cylinder will ice up, creating a drop in pressure. If this happens, turn
off the tank and let it warm up before trying again. A full tank is less likely to ice up than a tank that is
less than half full.
ƒ Main gas supply is fully on and not only partially opened.
ƒ Orifices are clear and not clogged. A clogged orifice creates a dangerous situation. Do not use the grill
until the issue has been resolved (see page 33).
ƒ If the fuel has been switched from liquid propane gas to natural gas, part of the process to convert the
oven includes larger orifices. It is not safe to burn natural gas with liquid propane orifices (neither is it safe
to burn the other way around). If you suspect a conversion was done improperly, do not use the grill and
contact Kalamazoo Outdoor Gourmet customer service at +1.800.868.1699.
You smell gas:
ƒ Turn off the grill immediately. Follow the leak check procedures on page 9. Contact Kalamazoo Outdoor
Gourmet customer service at +1.800.868.1699 for assistance.
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