Parking Calls; Private Call - Avaya 4620 User Manual

2.12 Parking Calls

You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to
be retrieved by another extension.
The system only allows calls to be parked for a short while before reconnecting them to the user who parked the call; the
default setting is 5 minutes. Once the set time is reached, the parked call will ring back if your extension is idle.
Note
To park a call using the short codes, the call must first be put on
·
To park a call to be picked up by any extension:
Dial *37*N# - Where N is the slot id you have assigned.
·
Inform your colleagues of the parked call and the slot id you have assigned.
To Un-park a call from another extension:
Dial *38*N# - Where N is the assigned slot id.
·
To Park a call to your local extension:
Dial *37#
·
When you park a call to your local extension, it is automatically given a slot id number based on your extension
number followed by 0. If you park another call, it is given your extension number followed by 1 and so on up to 9.
For example: if your extension is 201, the first parked call will be given the slot id 2010.
To Un-park a call on your local extension:
Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked
·
Note
Feature keys can be setup to park and un-park calls. If required, contact your administrator.
·

2.13 Private Call

The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or
during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call feature off.
If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone.
Note
Private call is not a default feature. If you require this option, contact your administrator.
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15-601123 Issue 05a (16 July 2009)
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