Avaya 4620 User Manual
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Avaya 4620 User Manual

Avaya 4620 User Manual

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IP Office
4620/5620 Phone User Guide
th
Issue 2f (6
December 2005)

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Summary of Contents for Avaya 4620

  • Page 1 IP Office 4620/5620 Phone User Guide Issue 2f (6 December 2005)

  • Page 2: Table Of Contents

    Visual Alerting............................24 Function Keys .......................... 25 Overview of the Function Keys ......................... 25 Function Key Programming ........................26 Shorthand Programming Mode ........................ 27 Longhand Programming Mode ......................... 28 4620/5620 Phone User Guide Page ii IP Office Issue 2f (6th December 2005)
  • Page 3 Accessing External WAP Websites ......................33 Web Navigation Controls.......................... 34 Entering Data............................35 Management and Troubleshooting..................36 Overview..............................36 Testing the Telephone's Lights and Display ..................... 36 Troubleshooting............................37 Index............................39 4620/5620 Phone User Guide Page iii IP Office Issue 2f (6th December 2005)

  • Page 4: The Telephone

    The Telephone Overview This guide covers the use of the Avaya 5620 and 4620 telephone on Avaya IP Office telephone system. These two phones are physically similar, the key difference being that the 5620 is only supported on the IP Office where as the 4620 is supported on a range of Avaya phone systems.
  • Page 5 Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. 4620/5620 Phone User Guide Page 5 IP Office...

  • Page 6: Call Appearance Keys

    This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings. 4620/5620 Phone User Guide Page 6 IP Office...

  • Page 7: Call Appearance Keys Icons

    In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your voicemail messages. 4620/5620 Phone User Guide Page 7 IP Office...

  • Page 8: Basic Call Handling

    1. Replace the handset 2. Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. 4620/5620 Phone User Guide Page 8 IP Office Issue 2f (6th December 2005)

  • Page 9: Headset Working

    Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialing a Speed Dial Number. • When the call is answered, speak to the called party. 4620/5620 Phone User Guide Page 9 IP Office Issue 2f (6th December 2005)

  • Page 10: Speakerphone

    2. The other party cannot hear you. The indicator next to the Mute button lights when Mute is active. 3. To reinstate two-way conversation, press Mute again. 4620/5620 Phone User Guide Page 10 IP Office Issue 2f (6th December 2005)

  • Page 11: Hold

    Application Options. 2. Select Redial. It will toggle between Last 6 Numbers and Last Number. 3. Select Save. To restore the previous setting without changing it, press Cancel. 4620/5620 Phone User Guide Page 11 IP Office Issue 2f (6th December 2005)

  • Page 12: Transfer

    5. All parties are now connected. Dropping yourself from the conference 1. Press the Drop button. 2. Disconnects the line on which the drop button is pressed. 4620/5620 Phone User Guide Page 12 IP Office Issue 2f (6th December 2005)

  • Page 13: Speed Dials

    3. When the speed dial required is shown on the screen, press the key adjacent to the speed dial name. 4. Continue as per a normal call. 4620/5620 Phone User Guide Page 13 IP Office Issue 2f (6th December 2005)

  • Page 14: Adding A Speed Dial From The Call Log

    3. Press Delete. 4. Press the key next to the speed dial to delete. 5. Press Delete to confirm the deletion. Press Cancel to exit without deleting. 4620/5620 Phone User Guide Page 14 IP Office Issue 2f (6th December 2005)

  • Page 15: Adding A New Speed Dial

    Backspace - Delete the character before the cursor. • Apostrophe - Insert an apostrophe (') symbol. • Comma - Insert a comma (,) symbol. • Space - Insert a space. 4620/5620 Phone User Guide Page 15 IP Office Issue 2f (6th December 2005)

  • Page 16: Using The Call Log

    You can also delete individual log entries or the all entries in a particular log. Note: Call log entries are lost whenever the telephone system or the individual telephone are reset. 4620/5620 Phone User Guide Page 16 IP Office...

  • Page 17: To Access The Call Logs

    1. Locate the log entry in which you are interested. 2. Press the key adjacent to the entry. 3. The log entry details are shown. 4. Using Return key to return to the call log. 4620/5620 Phone User Guide Page 17 IP Office Issue 2f (6th December 2005)

  • Page 18: Making Calls From The Call Log

    Application Options. Press 2. Select Call Log. It will toggle between Enabled and Disabled. 3. Select Save. To restore the previous setting without changing it, press Cancel. 4620/5620 Phone User Guide Page 18 IP Office Issue 2f (6th December 2005)

  • Page 19: Changing Options

    Miscellaneous Information The miscellaneous status screens provide additional information about your telephone and its connections. 3. To return to the first View IP Settings screen, press Return. 4620/5620 Phone User Guide Page 19 IP Office Issue 2f (6th December 2005)

  • Page 20: Contrast Control

    2. The display prompts for entry of your password. Using the dialpad, enter your PBX/switch Password then press the Hash (#) key. 3. The phone is now ready for use. 4620/5620 Phone User Guide Page 20 IP Office Issue 2f (6th December 2005)

  • Page 21: Feature Button Labeling

    6. To return to the Label screen without saving the changes press Cancel and to return the main Options menu press Return. 7. To return to the call handling screen without saving the changes press Exit. 4620/5620 Phone User Guide Page 21 IP Office Issue 2f (6th December 2005)

  • Page 22: Display Language Selection

    To return to the options menu without saving any changes, press Return. • To save the settings and return to the options menu, press Yes (which is displayed in both the original and the selected language). 4620/5620 Phone User Guide Page 22 IP Office Issue 2f (6th December 2005)

  • Page 23: Phone Screen On Answer

    Application Options. 2. Select Display Call Timers. It will toggle between Yes and No. 3. Select Save. To restore the previous setting without changing it, press Cancel. 4620/5620 Phone User Guide Page 23 IP Office Issue 2f (6th December 2005)

  • Page 24: Message Display Rate

    Application Options. Press 5. Select Visual Alerting. It will toggle between Yes and No. 6. Select Save. To restore the previous setting without changing it, press Cancel. 4620/5620 Phone User Guide Page 24 IP Office Issue 2f (6th December 2005)

  • Page 25: Function Keys

    If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. See Function Key Programming. 4620/5620 Phone User Guide Page 25 IP Office...

  • Page 26: Function Key Programming

    Programming Mode and Longhand Programming respectively. Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park User User Group Group Number Dial Flash Hook Flash 4620/5620 Phone User Guide Page 26 IP Office Issue 2f (6th December 2005)

  • Page 27: Shorthand Programming Mode

    Press Keep to keep the existing function and forget the function just programmed. • Press Delete to delete the existing function and forget the function just programmed. 4620/5620 Phone User Guide Page 27 IP Office Issue 2f (6th December 2005)

  • Page 28: Longhand Programming Mode

    Press Keep to keep the existing function and forget the function just programmed. • Press Delete to delete the existing function and forget the function just programmed. 4620/5620 Phone User Guide Page 28 IP Office Issue 2f (6th December 2005)

  • Page 29: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. 4620/5620 Phone User Guide Page 29 IP Office...

  • Page 30: Call Waiting

    *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: • *14*N# from your own extension. • *14*# to cancel either feature from your own extension. 4620/5620 Phone User Guide Page 30 IP Office Issue 2f (6th December 2005)

  • Page 31: Do Not Disturb

    1 to retrieve your mail. The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 4620/5620 Phone User Guide Page 31 IP Office...

  • Page 32: Default Feature Codes

    Toggle Calls *57*N# Forward on busy number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 4620/5620 Phone User Guide Page 32 IP Office Issue 2f (6th December 2005)

  • Page 33: Web Browsing

    If the WAP web page uses features that the phone does not recognize as valid WML 1.2, the phone will display Not a valid WML page. 4620/5620 Phone User Guide Page 33 IP Office Issue 2f (6th December 2005)

  • Page 34: Web Navigation Controls

    If the icon appears next to a link in the web page, it indicates that the link is a telephone number. Pressing the adjacent key to select the link will dial the number. 4620/5620 Phone User Guide Page 34 IP Office...

  • Page 35: Entering Data

    5. When you have completed your text entry, press DONE . 6. You can return to text entry by pressing the left-hand key adjacent to the [ ] text entry field again. 4620/5620 Phone User Guide Page 35 IP Office Issue 2f (6th December 2005)

  • Page 36: Management And Troubleshooting

    If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information. 4620/5620 Phone User Guide Page 36 IP Office Issue 2f (6th December 2005)

  • Page 37: Troubleshooting

    Up/Down Volume keys. From another phone, place a call to your extension to test the above suggested solution. • All other IP problems: Contact your System Administrator. 4620/5620 Phone User Guide Page 37 IP Office Issue 2f (6th December 2005)
  • Page 38 Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults. OPTIONS: No Options other than "View IP Settings" display: Your administrator has turned off all user-settable options. 4620/5620 Phone User Guide Page 38 IP Office Issue 2f (6th December 2005)

  • Page 39: Index

    12, 23, 24 Soft Hold icon 12 Speed Dial 14 Drop button 12 Press 12 Clear - Delete 15 Adjust 10 Press 12 Clear Call 32 4620/5620 Phone User Guide Page 39 IP Office Issue 2f (6th December 2005)
  • Page 40 System Features Press EXIT 27, 28 Speed Dial button 7, 25 Press Keep 27, 28 Overview 25 Press Missed 18 Lamp Operation 6 Off 20 Press Mute 10 4620/5620 Phone User Guide Page 40 IP Office Issue 2f (6th December 2005)
  • Page 41 Space - Insert 15 Repla 27, 28 Upon 24 SpDial 13, 14, 15, 25 Replace 6 URL 33 Programming 25 selecting 13 enter 33 SpDial softkey 11 4620/5620 Phone User Guide Page 41 IP Office Issue 2f (6th December 2005)
  • Page 42 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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