Avaya 4620 User Manual
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Avaya 4620 User Manual

Avaya 4620 User Manual

Ip office 3.0(dt)
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IP Office 3.0(DT)
4620 User Guide
th
40DHB0002USEP Issue 2c (16
March 2005)

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Summary of Contents for Avaya 4620

  • Page 1 IP Office 3.0(DT) 4620 User Guide 40DHB0002USEP Issue 2c (16 March 2005)

  • Page 3: Table Of Contents

    Call Log..............................18 Personal Ringing Options......................... 18 Viewing the Status Screen ........................19 Contrast Control ............................20 Logging off the 4620 IP Phone ......................... 20 Reinstating the Phone ..........................21 Backup/Restore Options........................... 21 Feature Button Labeling ........................... 21 Display Language Selection ........................22 Speed Dials..........................
  • Page 4 Relay - Relay Pulse ..........................43 Rely+ - Relay On ............................43 Rely- - Relay Off ............................43 SAC - Send All Calls..........................44 Steal - Call Steal............................44 4620 User Guide Page iv IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)
  • Page 5 WUTim - Set Wrap Up Time ........................45 Management and Troubleshooting..................47 Overview..............................47 Testing the Telephone's Lights and Display ..................... 47 Troubleshooting Chart ..........................48 Index............................51 4620 User Guide Page v IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 7: Overview Of The 4620

    Overview of the 4620 This guide covers the use of the Avaya 4620 telephone on Avaya IP Office telephone systems. The diagram below shows the face of the 4620 telephone. Each callout is also described below. 1. Message waiting lamp Lit continuously when the user has voicemail messages waiting.
  • Page 8 4620 User Guide 12. Mute LED Indicator Lights steadily when the handset or headset is muted. 13. Mute Turns off the active speakerphone, handset, or headset microphone, to prevent the other person from hearing you. 14. Volume Control Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. As...

  • Page 9: Call Appearance Keys

    Call Appearance Keys The default first page of the main call screen contains three keys set as 'call appearance' keys. These keys show that the 4620 is a multi-line phone and are indicated as a=, b= and c=. • Note: The number of call appearance keys can vary and the descriptive text shown next to the key when idle can be changed.

  • Page 11: Call Handling

    2. Dial the phone number of the person you want to contact, including any outside line digits and/or area codes. 3. See Speakerphone for more information on using the speakerphone. Making a call using speed dial 1. See Using Speed Dials. 4620 User Guide Page 11 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 12: Speakerphone

    4620 User Guide Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting the handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). Using the speakerphone with any feature: 1.

  • Page 13: Hold

    9. The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete. 10. Hang up your handset. 4620 User Guide Page 13 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 14: Conference

    4620 User Guide Conference The number of conferences available is dependent on the IP Office unit set up on your system. Adding another party to a call 1. Dial the first party, then press Conference. 2. The line display area changes to white text with a dark gray background. The current call is placed on hold, the Soft Hold icon displays and you hear a dial tone.

  • Page 15: 4620 Ip Telephone Options

    Logging off • Backing up and restoring Speed Dial button data, feature button labels, and options settings • Selecting a different language for the 4620 user interface • Changing the width of displayed call appearances • Allowing the Voice message light to flash when the telephone rings •...

  • Page 16: Application Options

    3. After saving or canceling, the first Options Main screen displays. Phone Screen on Calling This action is not supported with the 4620 IP Telephone on Avaya IP Office System. Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration of the current call is displayed on the call appearance key.

  • Page 17: Message Display Rate

    4620 IP Telephone Options Message Display Rate When the IP Office sends messages to your phone that are longer than the display area, the first part of the message is presented for a specific time interval. The second part of the message is then displayed for a specific time interval.

  • Page 18: Call Log

    4620 User Guide Call Log The 4620 IP Telephone's Call Log is a standard application that saves incoming and outgoing call log information in one of three logs: • Incoming Answered calls • Incoming Unanswered calls • Outgoing calls Having the Call Log Enabled (active) is the default, but this feature can be Disabled, to stop call logging and delete any calls currently logged.

  • Page 19: Viewing The Status Screen

    4620 IP Telephone Options Viewing the Status Screen Views of telephone and system information are available from this screen. A user normally does not need to view this information, however your System Administrator may ask you to report certain values from any of the status screens in the event of problems.

  • Page 20: Contrast Control

    4620 User Guide Contrast Control On first-time startup, the 4620 IP Telephone's display area contrast is set to a mid-level. Should you need to adjust it to better suit your work environment and lighting, 15 contrast levels are available. •...

  • Page 21: Reinstating The Phone

    System Administrator. For example, it is unlikely that a 4620 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters without consulting his or her System Administrator.

  • Page 22: Display Language Selection

    4620 User Guide Display Language Selection Non-English speaking users can change the user interface language displayed on their 4620 IP Telephones. This language selection feature is accessible via the Options button. Language options are: • English (the default display language) •...

  • Page 23: Speed Dials

    Speed Dials Overview of Speed Dials The 4620 can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the key adjacent to an name, dials the speed dial number stored with that name.

  • Page 24: Adding A Speed Dial From The Call Log

    4620 User Guide Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry. See To Turn a Log Entry into a Speed Dial . This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry.

  • Page 25: Adding A New Speed Dial

    Backspace - Delete the character before the cursor. • Apostrophe - Insert an apostrophe (') symbol. • Comma - Insert a comma (,) symbol. • Space - Insert a space. 4620 User Guide Page 25 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 27: Using The Call Log

    Apart from using the call logs for information, you can turn a call log entry into a speed dial for future calls. You can also delete individual log entries or the all entries in a particular log. Note: Call log entries are lost whenever the telephone system or the individual 4620 telephone are reset. 4620 User Guide Page 27 IP Office 3.0(DT)

  • Page 28: To Access The Call Logs

    4620 User Guide To Access the Call Logs 1. Press the key under Log. • If Log is not shown, you may have to press Phone Exit to exit the current screen function. 2. The call log always opens in the Missed calls log.

  • Page 29: To Display An Individual Log Entry

    3. The screen for editing and adding speed dials will appear, prefilled with the information from the log entry. Edit the details if required and press Save or Cancel. 4. You will be returned to the speed dials selection menu. 4620 User Guide Page 29 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 31: Web Browsing

    If the WAP web page uses WML features that the 4620 does not support, those features will not be shown. If the WAP web page uses features that the 4620 does not recognize as valid WML 1.2, the 4620 will display Not a valid WML page.

  • Page 32: Web Navigation Controls

    4620 User Guide Web Navigation Controls Having pressed display Web to access your default WAP website, the 4620 display shows a number of navigation controls. • Navigation Icon Buttons: These appear on the right-hand side of the web display. Note that they may appear grayed out when not useable.

  • Page 33: Entering Data

    5. When you have completed your text entry, press DONE . 6. You can return to text entry by pressing the left-hand key adjacent to the [ ] text entry field again. 4620 User Guide Page 33 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 35: Function Keys

    Function Keys Overview of Function Keys Function keys enable personalization of the 4620 IP telephone. Functions listed in this section are available only if the system administrator has programmed them. If programmed, the function's abbreviated names will appear on the telephone display menu corresponding to Absnt - Set Absent Text Enables users to set an absent statement which appears in the callers' Tab Field, e.g.

  • Page 36: Cfrwd - Call Forwarding All

    4620 User Guide Cfrwd - Call Forwarding All Switches call forwarding on/off and sets the forwarding number. When CFrwd is pressed, the current forwarding number is shown. Change the number using the telephone keypad and <<< to backspace. When the number is set as required, press # (Hash).

  • Page 37: Dcw - Dial Cw

    DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered. DIR - Dir The directory function is not currently supported on the 4620. Dirct - Dial Direct Connects a call to the target extension without any ringing.

  • Page 38: Drop - Drop

    4620 User Guide Drop - Drop Clears a current call, temporarily pauses the ringing of an incoming call. For an incoming call ringing the extension, pressing Drop switches off the ringing for a few seconds before ringing again. Note: If the timers for forwarding or diversion to voicemail expire during the silent period, those actions will occur without the call ringing at the extension again.

  • Page 39: Fwuon - Forward Unconditional On

    This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here-. Pressing Here- cancels the use of follow me at the target extension 4620 User Guide Page 39 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 40: Here+ - Follow Me Here

    4620 User Guide Here+ - Follow Me Here Forwards calls to the target extension to this extension. This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here+. Pressing Here+ sets the target extension's Follow Me To number to that this extension. Calls to the target extension are then forwarded to this extension.

  • Page 41: Hgdis - Hunt Group Disable

    Pressing Logof logs the current user off the extension. A new user must then log on to use the extension or dial *36 to re-associate the extension with its default user. 4620 User Guide Page 41 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 42: Music - Hold Music

    4620 User Guide Music - Hold Music Plays the telephone system's music on hold. Pressing Music plays the telephone system's music on hold through the extension. Once the Music function key has been programmed, the user must get a dial tone before pressing Music.

  • Page 43: Queue - Call Queue

    Switches the specified external output relay (1 or 2) off. This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. 4620 User Guide Page 43 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 44: Sac - Send All Calls

    4620 User Guide SAC - Send All Calls Switch do not disturb on off. SAC key switches "do not disturb" on/off. When on, SAC is shown on a dark background and the top line of the display includes an N (No calls). When off, SAC is shown on the default screen background.

  • Page 45: Wutim - Set Wrap Up Time

    (the waiting call may be indicated on the display however). The time in seconds (programmed by the system administrator) is shown next to WUTim. 4620 User Guide Page 45 IP Office 3.0(DT)

  • Page 47: Management And Troubleshooting

    • Application-specific troubleshooting; this chart describes problems and solutions specific to a 4620 application (Phone, Speed Dial, Call Log, or Web Access). • Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

  • Page 48: Troubleshooting Chart

    4620 User Guide Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate when Unless your System Administrator has already initialized your telephone, connected for the first time. you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins...
  • Page 49 Dialing from this application does not go through. OPTIONS: Your administrator has turned off all user-settable options. No Options other than "View IP Settings" display 4620 User Guide Page 49 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)

  • Page 51: Index

    4620 IP Phone Day 44 Avaya IP Office 7 Cancel Logging off 20 Avaya IP Office press 18, 20 4620 IP Phone 20 Pressing 37 System 21 Cancel 16, 17, 18, DCW 37 20, 24, 29 DCW - Dial CW 37...
  • Page 52 Log 27, 28 Hold Call Waiting 41 FolTo 38 Handsfree 41 Logging off HoldCW FolTo - Follow Me To Hash 4620 IP Phone 20 Pressing 41 Press 21 Logging off 20 HoldCW 41 Forward Hunt Group Hash 21 Logging off the 4620...
  • Page 53 Group 42 Pressing 13, 14, 18, Modifying 21 Dials 23 PickM 20, 21, 23, 35, 36, More 32, 33 Overview of the 4620 Pressing 42 37, 38, 39, 40, 41, Music PickM 42 42, 43, 44, 45, 48 Pressing 42...
  • Page 54 4620 User Guide Ring Back 35 Soft Testing 47, 48 Ringback 35 changes 14 Testing the View IP Settings 48 RngOf 43 Soft 14 Telephone's Lights Viewing RngOf - Ringer Off Soft Hold icon 14 and Display 47 Status Screen 19...
  • Page 55 Yes 16, 17, 20, 22, WML 1.2 31 WUTim 45 WML1.2. 31 WUTim - Set Wrap Selecting 20 WUTim Up Time 45 set 16, 17, 31 4620 User Guide Page 55 IP Office 3.0(DT) 40DHB0002USEP Issue 2c (16th March 2005)
  • Page 56 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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