Avaya 4620 User Manual
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Avaya 4620 User Manual

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IP Office
4620 User's Guide
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40DHB0002UKEP - Issue 1 (4
November 2003)

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Summary of Contents for Avaya 4620

  • Page 1 IP Office 4620 User’s Guide 40DHB0002UKEP - Issue 1 (4 November 2003)

  • Page 2: Table Of Contents

    Miscellaneous Information ......14 Delete ............29 Contrast Control......... 14 Emrgy - Dial Emergency ......29 Logging off the 4620 IP Phone....14 FwdOf - Cancel All Forwarding ....29 Reinstating the Phone ......... 15 FwNOn - Forward On No Answer On ..29 Backup/Restore Options ......
  • Page 3 The 4620 Telephone Page iii NATim - Set No Answer Time...... 33 Park - Call Park to Other Extension..... 33 PickA - Call Pickup Any ....... 33 PickG - Call Pickup Group ......33 PickM - Call Pickup Members...... 33 Queue - Call Queue........

  • Page 4: The 4620 Ip Telephone

    The 4620 IP Telephone Overview of the 4620 This guide covers the use of the Avaya 4620 telephone on Avaya IP Office telephone systems. The diagram below shows the face of the 4620 telephone and contains numbered “callouts”, which identify the phone’s primary features and buttons.
  • Page 5 The 4620 Telephone Page 5 Options Displays the Options main screen, from which display and application settings can be updated. Shifts from one page to another in the Page Right/Left same application, when the display presents the paging indicator ( ).

  • Page 6: Call Appearance Keys

    Call Appearance Keys The default first page of the main call screen contains three keys set as ‘call appearance’ keys. These keys show that the 4620 is a multi-line phone and are indicated as a=, b= and c=. Note: The number of call appearance keys can vary and the descriptive text shown next to the key when idle can be changed.

  • Page 7: Call Handling

    The 4620 Telephone Page 7 Call Handling Answer Incoming Calls When there is an incoming call, you will hear a ringing tone and a blinking bell icon appears on the associated call appearance screen. To answer an incoming call, do one of the following: Answering the first incoming call 1.

  • Page 8: Mute

    The 4620 Telephone Page 8 • To change the volume, use the buttons. The display bar at the top of the display screen shows the volume level. (There are eight volume levels.) Changing from speakerphone to handset 1. Pick up the handset and continue talking.

  • Page 9: Transfer

    The 4620 Telephone Page 9 Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Transferring a call to another telephone 1. With the call active (or with only one held call and no active calls), press the Transfer.

  • Page 10: 4620 Ip Telephone Options

    • Backing up and restoring Speed Dial button data, feature button labels, and options settings • Selecting a different language for the 4620 user interface • Changing the width of displayed call appearances • Allowing the Voice message light to flash when the telephone rings •...

  • Page 11: Application Option

    Cancel.) After saving or canceling, the first Options Main screen displays. Phone Screen on Calling This action is not supported with the 4620 IP Telephone on Avaya IP Office System. Display Call Timers This action controls whether the duration of the current call is displayed or not.

  • Page 12: Message Display Rate

    Cancel.) Upon saving or canceling, the first Options Main screen displays. Call Log The 4620 IP Telephone’s Call Log is a standard application that saves incoming and outgoing call log information in one of three logs: • Incoming Answered calls •...

  • Page 13: Personal Ringing Options

    Page 13 Personal Ringing Options The 4620 IP Telephone has eight ringing pattern options. You can hear the patterns and select the preferred one by using the Personal Ringing option. Select this option from the Options Main screen, accessed by pressing the phone’s Option button.

  • Page 14: Miscellaneous Information

    Contrast Control On first-time startup, the 4620 IP Telephone’s display area contrast is set to a mid-level. Should you need to adjust it to better suit your work environment and lighting, 15 contrast levels are available.

  • Page 15: Reinstating The Phone

    Due to the technical nature of this feature, it is highly recommended that you consult with the system administrator before making any configuration changes. Feature Button Labeling This action is not supported with the 4620 IP Telephone on Avaya IP Office System. 4620 User’s Guide Page 15...

  • Page 16: Display Language Selection

    The 4620 Telephone Page 16 Display Language Selection Non-English speaking users can change the user interface language displayed on their 4620 IP Telephones. This language selection feature is accessible via the Options button. Language options are: • English (the default display language) •...

  • Page 17: Speed Dials

    The 4620 Telephone Page 17 Speed Dials Overview of Speed Dials The 4620 can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the key adjacent to an name, dials the speed dial number stored with that name.

  • Page 18: Using Speed Dials

    The 4620 Telephone Page 18 Using Speed Dials Accessing the Speed Dial Directory/Dialling a Speed Dial Note: You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial to display the speed dial directory.

  • Page 19: Adding A New Speed Dial

    The 4620 Telephone Page 19 Adding a New Speed Dial 1. Access the speed dial directory (see "Accessing the Speed Dial Directory/Dialling a Speed Dial" on page 18). 2. Press Add. 3. The cursor, a symbol, in initially in the empty name field. You can move between Name and Number entry by pressing the adjacent key.

  • Page 20: Using The Call Log

    The 4620 Telephone Page 20 Using the Call Log Overview of the Call Log The 4620 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered.

  • Page 21: Using The Call Logs

    The 4620 Telephone Page 21 Using the Call Logs To Access the Call Logs 1. Press the key under Log. • If Log is not shown, you may have to press Phone Exit to exit the current screen function. 2. The call log always opens in the Missed calls log.

  • Page 22: Using Individual Log Entries

    The 4620 Telephone Page 22 Using Individual Log Entries Each call log entry can be viewed individually. You can then delete the entry or use it to add a new speed dial. To Display an Individual Log Entry 1. Locate the log entry in which you are interested.

  • Page 23: Web Browsing

    4620 is not able to display. If the WAP web page uses WML features that the 4620 does not support, those features will not be shown. If the WAP web page uses features that the 4620 does not recognise as valid WML 1.2, the 4620 will display Not a valid WML page.

  • Page 24: Web Navigation Controls

    Page 24 Web Navigation Controls Having pressed display Web to access your default WAP website, the 4620 display shows a number of navigation controls. • Navigation Icon Buttons: These appear on the right-hand side of the web display. Note that they may appear greyed out when not useable.

  • Page 25: Entering Data

    The 4620 Telephone Page 25 Entering Data Some web pages may require you to enter data into a text field and then submit that data. For example, if you browse to a search engine web site like Google, you may be asked to enter a search field.

  • Page 26: Function Keys

    If programmed, the function’s abbreviated names will appear on the telephone display menu corresponding to Functions This section lists the programmable functions available on the 4620 IP telephone. Absnt - Set Absent Text Enables users to set an absent statement which appears in the callers’ Tab Field, e.g.

  • Page 27: Cfrwd - Call Forwarding All

    The 4620 Telephone Page 27 When the extension becomes free or is next used, Ring Back to and the number appears on the phone that set the callback. Pressing answers the ringback and starts a call to the callback target.

  • Page 28: Conf+ - Conference Add

    The 4620 Telephone Page 28 Conf+ - Conference Add Places all calls held by the extension into a conference. Pressing Conf+ places the extension and any calls it has put on hold into a conference. This function will not work if the extension has a current call.

  • Page 29: Dndx+ - Do Not Disturb Exception Add

    The 4620 Telephone Page 29 DNDX+ - Do Not Disturb Exception Add Adds the specified number to the extension's do not disturb exception list. This function requires entry of the calling number when programmed. That number is then shown next to DNDX+.

  • Page 30: Fwuon - Forward Unconditional On

    The 4620 Telephone Page 30 FwUOn - Forward Unconditional On Switches the extension to forward all its calls except hunt group calls. Pressing FwUOn toggles the extension's forward on busy state. When on, FwUOn is shown on a dark background and the top line of the display includes a D.

  • Page 31: Here+ - Follow Me Here

    The 4620 Telephone Page 31 Here+ - Follow Me Here Forwards calls to the target extension to this extension. This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here+.

  • Page 32: Holdcw - Hold Call Waiting

    The 4620 Telephone Page 32 HoldCW - Hold Call Waiting Places the current call on hold and connects any call waiting. Pressing HoldCW places the current call on hold and connects a waiting call without any the phone ringing. IAuto - Automatic Intercom Connects call to the extension without ringing.

  • Page 33: Natim - Set No Answer Time

    The 4620 Telephone Page 33 NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail. This function requires the time in seconds to be entered when programmed. The value is shown next to NATim.

  • Page 34: Recor - Call Record

    The 4620 Telephone Page 34 Recor - Call Record Records the current call at the specified target extension. This function requires entry of a target extension number when programmed. When Recor is pressed, the target extensions current call is recorded into their voicemail mailbox.

  • Page 35: Steal - Call Steal

    The 4620 Telephone Page 35 Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded. If a target extension number is entered when this function is programmed, Steal displays that number. Pressing Steal when the target extension has a call will take over the call.

  • Page 36: Management And Troubleshooting

    The 4620 Telephone Page 36 Management and Troubleshooting Overview The 4620 IP Telephones are relatively trouble-free. This chapter provides helpful information for: • Testing your telephone to be sure it is operating correctly. • Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.
  • Page 37 The 4620 Telephone Page 37 Phone does not activate after Allow a few minutes for re-initialization a power interruption. after unplugging, powering down the phone, server problems, or other power interruption causes. Display shows an Most messages involve server/phone error/informational message interaction.
  • Page 38 The 4620 Telephone Page 38 SPEED DIAL APPLICATION: You cannot dial out using any Dial button. Check that all call Speed Dial entries. appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.
  • Page 39 The 4620 Telephone Page 39 WEB APPLICATION: Pressing the Web soft Check with your LAN Administrator to see if key does not display a the web server is down, if there are network website. connectivity problems, or other network problems.

  • Page 40: Resetting The Ip Telephone

    The 4620 Telephone Page 40 Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. Resetting Your Phone This basic reset procedure should resolve most problems.

  • Page 41: Power Cycling Your Phone

    The 4620 Telephone Page 41 Power Cycling Your Phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in.

  • Page 42: Index

    The 4620 Telephone Page 42 Index Answer Incoming Calls 7 Answering Waiting Calls 7 Application Options 11 Personalizing Redial 11 Phone Screen on Answer 11 Phone Screen on Calling 11 Display Call Timers 11 Message Display Rate 12 Call Appearance Width 12...
  • Page 43 The 4620 Telephone Page 43 Function Keys 26-35 Account Code Entry (Acct) 26 Abbreviated Dial (AD) 26 Appearance (Apear) 26 Automatic Callback (AutCB) 27, 28 Automatic Intercom (IAuto) 32 Call Forwarding All (Cfrwd) 27 Call Intrude (Intru) 32 Call Park (Cpark) 27...
  • Page 44 The 4620 Telephone Page 44 Hunt Group Enable (HGEna) 31 Hold Music (Music) 32 Internal Auto-Answer (HfAns) 30 Relay Off (Rely-) 34 Relay On (Rely+) 34 Relay Pulse (Relay) 34 Ringer Off (RngOf) 34 Send All Calls (SAC) 34 Set Hunt Group Night Service (HGNS+) 31...
  • Page 45 The 4620 Telephone Page 45 Personal Ringing Options 13 Phone Button, Description Phone Screen Display 11 On Answer 11 Power Cycling the Phone 41 Redial 5, 11 Personalizing 11 Resetting the Phone 40 Ringing Options 13 Speakerphone 7 Feature 7...
  • Page 46 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya.

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