Internet Access - ZyXEL Communications NBG-419N User Manual

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
2
Start Guide.
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
3
enabled. See
Make sure your computer is in the same subnet as the NBG-419N. (If you know that there are
4
routers between your computer and the NBG-419N, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See
• If there is no DHCP server on your network, make sure your computer's IP address is in the
same subnet as the NBG-419N. See
Reset the device to its factory defaults, and try to access the NBG-419N with the default IP address.
5
See Section 3.3 on page
If the problem continues, contact the network administrator or vendor, or try one of the advanced
6
suggestions.
Advanced Suggestion
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG-419N.
Make sure you have entered the password correctly. The default password is 1234. This field is
1
case-sensitive, so make sure [Caps Lock] is not on.
This can happen when you fail to log out properly from your last session. Try logging in again after
2
5 minutes.
Disconnect and re-connect the power adaptor or cord to the NBG-419N.
3
If this does not work, you have to reset the device to its factory defaults. See
4
185.

31.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide.
NBG-419N User's Guide
Appendix A on page 187.
Appendix C on page
33.
209.
Appendix C on page 209.
Chapter 31 Troubleshooting
Section 31.4 on page
183