icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and
view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Fill out the
as you complete these checks.
Ensure that Microsoft® Windows® recognizes the drive —
not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Test the drive —
Insert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.
Insert a bootable floppy and restart the computer.
Clean the drive or disk —
Ensure that the CD is snapped onto the spindle
Check the cable connections
Using the Dell Diagnostics
CD and DVD drive problems
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
Close other programs —
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc —
standby in the Windows Help and Support Center for information on power management modes.
Change the write speed to a slower rate —
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
Click the Start button and click My Computer. If the floppy, CD, or DVD drive is
See the help files for your CD or DVD creation software.
Modes" or search for the keyword