Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses, frequently asked questions
Community — Online discussion with other Dell customers
Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
Customer Care — Contact information, service call and order
status, warranty, and repair information
Service and support — Service call status and support history,
service contract, online discussions with technical support
Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
Downloads — Certified drivers, patches, and software updates
Notebook System Software (NSS)— If you reinstall the operating
system for your computer, you should also reinstall the NSS utility.
NSS provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is necessary for
correct operation of your Dell computer. The software automatically
detects your computer and operating system and installs the
updates appropriate for your configuration.
Software upgrades and troubleshooting hints — Frequently asked
questions, hot topics, and general health of your computing
How to use Windows XP
How to work with programs and files
How to personalize my desktop
Information on network activity, the Power Management Wizard,
hotkeys, and other items controlled by Dell QuickSet
How to reinstall my operating system
Enter the Express Service Code to direct your call when contacting
Dell Support Website — support.dell.com
Select your region or business segment to view the appropriate support
To download Notebook System Software:
1. Go to support.dell.com, select your region or business segment, and
enter your Service Tag.
2. Select Drivers & Downloads and click Go.
3. Click your operating system and search for the keyword Notebook System
The support.dell.com user interface may vary depending on your
Dell Support Utility
The Dell Support Utility is an automated upgrade and notification system installed
on your computer. This support provides real-time health scans of your
computing environment, software updates, and relevant self-support
information. Access the Dell Support Utility from the
more information, see
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the arrow
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
Dell QuickSet Help
To view Dell QuickSet Help, right-click the
Operating System CD
The Operating System CD may be optional and may not ship with your
The operating system is already installed on your computer. To reinstall your
operating system, use the Operating System CD. See
icon in the taskbar. For
icon in the Microsoft® Windows®