Before You Call
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the
near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
Before working inside your computer, read the safety instructions in your Product Information Guide.
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
To contact Dell electronically, you can access the following websites:
For specific web addresses for your country, find the appropriate country section in the table below.
Toll-free numbers are for use within the country for which they are listed.
In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating
countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number
listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
International Access Code
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or
Department Name or Service Area,
Website and E-Mail Address
E-mail for desktop and portable computers:
E-mail for servers and EMC® storage products:
Hardware and Warranty Support
Local Numbers, and