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CHAPTER 6 TROUBLESHOOTING
10.12 AppleTalk Troubleshooting
In case of using Postscript driver, if you cannot print from an AppleTalk for Macintosh
computer and you have checked the hardware and network as described in the previous steps,
then check the following:
(1) Make sure that you are running Phase 2 AppleTalk and that you have selected the correct
network interface from the Apple Talk Control Panel on the Macintosh.
(2) Make sure that the AppleTalk protocol of the print/fax server is enabled.
(3) If you have a large network, make sure that you have the Laser Writer V8.xx or equivalent
driver, since earlier versions may cause PostScript errors. Also, verify that you get the
correct printer information when you select Printer Info from the Setup button in the
Chooser.
(4) Make sure that you have selected the correct Printer Description File (PPD) from the
Chooser (otherwise PostScript errors may result).
(5) Verify that you have selected the correct AppleTalk zone. Because the print/fax server
gets its zone information from router broadcasts, it may not be in the zone you expect,
and will therefore not show up in the Chooser. If this is the case, you may need to force
the zone name using BRAdmin Professional utility, a web browser.
10.13 DLC/LLC Troubleshooting
If you are having trouble printing with DLC/LLC, check the following:
(1) Make sure that the DLC/LLC protocol is enabled using either BRAdmin Professional utility,
a web browser or TELNET.
(2) Make sure that the MAC address of the Windows
print configuration page printout.
10.14 Web Browser Troubleshooting (TCP/IP)
(1) If you cannot connect to the print/fax server using your web browser it may be worth
checking the Proxy Settings of your browser. Look in the Exceptions setting and if
necessary, type in the IP address of the print/ax server. This will stop your PC from trying
to connect to your ISP or proxy server every time you wish to look at the print/fax server.
(2) Make sure that you are using the proper Web Browser, we recommend Netscape
Navigator version 4.0 or later/ Microsoft Internet Explorer version 4.0 or later.
®
setting is the same as shown in the
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Chapters
Table of Contents
Troubleshooting
