Error Messages; Transmission System Error Code - Konica Minolta bizhub C650 User Manual

Troubleshooting
4.4

Error Messages

If there is a machine malfunction, the error screen appears with one of the following error messages. Refer
to the following table, and then perform the indicated operations.
If the correct transmission is still not possible even after performing the described operations, contact your
technical representative.

Transmission System Error Code

Code
N10
N11
N12
N13
N14
N15
N16
N17
N18
N20
N21
N22
C650
Type Error contents
Connection error Connection error
in recipient's ma-
chine
Connection error Connection with
the Recipient's
machine rejected
Connection error Telephone line dis-
connection
Connection error No network re-
sponse
Protocol error Mail distribution
error
Protocol error Recipient's ma-
chine connection
reset
Protocol error One's own net-
work is busy
Protocol error Communication
time out
Other errors Other errors
Memory error Memory overflow
HDD error HDD error
Conversion error Conversion error
Redial ON or OFF Remedy
OFF • Check the status of the re-
cipient's machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
OFF The reception was rejected.
Check the status of the recipi-
ent's machine.
ON Check whether a network error
exists, such as an unplugged ca-
ble.
OFF • Check the status of the re-
cipient's machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
OFF Check the recipient's status and
then try sending the fax again.
ON Check the recipient's status and
then try sending the fax again.
ON Check the recipient's status and
then try sending the fax again.
OFF Check the recipient's status and
then try sending the fax again.
OFF • Check whether each setting
is correct.
• Check whether a network er-
ror exists, such as an un-
plugged cable.
• Switch the main power sup-
ply OFF/ON, and then try
sending the fax again.
OFF Memory is full.
• Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
OFF HDD is full.
• Delete unwanted files.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
OFF Switch the main power supply
OFF/ON, and then try sending
the fax again.
4
4-5