Primary Ran - Vodavi Starplus Triad-S System Programming Manual

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Primary RAN

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2. Enter a valid number (1-8 for) the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Guaranteed Message announcement may be assigned to the group to
force callers to listen to the announcement prior to entering the queue or
ringing an agent.
Callers listening to this type of announcement may dial digits (up to 14)
using their dial pad. These digits can then be compared against the Local
Number/Name Translation Table and routed to destinations based on
table overrides. These digits (or a translation table entry's digit/name)
then show on an agent's display as calling number identification digits.
This RAN function is only used for incoming CO calls to ACD Groups.
Programming Steps
1. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). The
following message displays:
ACD 5 XX P RIM AR Y R AN
X
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Primary Message Announcement may be assigned to the group. This
message is the first one presented to the caller, if the guaranteed
message has not been enabled and the call has been transferred to the
ACD Group.
This message plays after the Message Interval Timer expires and no
agents are available.
ACD Group Programming
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