Secondary Ran; Transferred Ran - Vodavi Starplus Triad-S System Programming Manual

ACD Group Programming

Secondary RAN

Transferred RAN

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Programming Steps
1. Press the SECONDARY RAN flexible button (FLASH 60, Button #11).
The following message displays:
ACD 5 XX SE COND A RY R AN
X
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Secondary Message Announcement may be assigned to the group.
This announcement can be used for follow-up information after the
Primary messages.
Programming Steps
1. Press the TRANSFERRED RAN flexible button (FLASH 60,
Button #12). The following message displays:
ACD 5 XX XFE R R AN
X
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The Transferred RAN Message is for CO callers who are transferred to an
ACD group. This forces callers transferred to an ACD Group to listen to
the announcement prior to entering the queue or ringing an agent.
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