March 2001
xi
Figures
Hook Switch Activity ..................................................................................................... 2-14
DID Name/Number Codes .......................................................................................... 3-37
LCR Flowchart .................................................................................................................. 10-6
Daily Start Time and Weekly Schedule Tables ..................................................... 10-16
LCR Tables Printout ........................................................................................................ 12-16
ACD Group Parameters Printout ............................................................................... 12-34
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