Secondary Agents; Guaranteed Ran - Vodavi Starplus Triad-S System Programming Manual

ACD Group Programming

Secondary Agents

Guaranteed RAN

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Programming Steps
1. Press the SECONDARY AGENT flexible button (FLASH 60, Button #8).
The following message displays:
ACD 5 XX SE COND A RY AG EN TS
EN D
2. To add a station as a secondary agent of the ACD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press HOLD.
3. To delete a station from being a secondary agent of the ACD group,
use the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To view secondary agents in the ACD group, press button #7. (Each
depression toggles through seven agents at a time.)
Description
The Secondary Agent Assignment feature allows the stations serving as
secondary agents to be entered into the ACD group. Agents can login to
both a primary and secondary group. A primary agent's ACD calls from
their primary group are always presented ahead of any ACD calls in their
secondary group.
Programming Steps
1. Press the GUARANTEED RAN flexible button (FLASH 60, Button #9).
The following message displays:
ACD 5 XX G UAR A NT EED R AN
X
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