Page 1 Persona® C30e Card Printer User Guide (Rev. 1.1) • Single-side Model • Dual-side Model • Single-side (plus Mag) Model • Dual-side (plus Mag) Model Part Number: L001173 (user guide)
Page 2 Persona C30e Card Printer User Guide (Rev. 1.1), property of Fargo Electronics, Incorporated Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...
Page 3: Table Of Contents
About Moisture Condensation _______________________________________________________ 3-1 Unpacking and Inspection __________________________________________________________ 3-2 Reviewing the Printer (front view) ____________________________________________________ 3-2 Reviewing the Printer (front view; Cartridge being installed) _______________________________ 3-3 Connecting the Printer power ________________________________________________________ 3-4 Installing the Print Ribbon Cartridge __________________________________________________ 3-5...
Page 4 Ethernet Printer Troubleshooting Procedures ______________________________________5-9 Verifying the Printer Connection ____________________________________________________ 5-10 Verifying the Printer IP address _____________________________________________________ 5-10 Verify that the PC can access the Printer using the ping command __________________________ 5-11 Printing a test page _______________________________________________________________ 5-12 Reviewing Frequently-asked Questions __________________________________________5-13...
Page 5 Selecting Orientation - Landscape under Card tab _______________________________________ 6-76 Selecting the Visual Security Solutions dropdown menu (A to D) __________________________ 6-77 Selecting Orientation - Portrait under Card tab _________________________________________ 6-78 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 6 Section 10: Fargo Technical Support ________________________________________ 10-1 Contacting Fargo Technical Support____________________________________________________ 10-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 10-2 Finding out when a Fargo Card Printer was manufactured ________________________________ 10-2 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 7: Persona C30E Card Printer User Guide (Rev
RESTRICTED USE ONLY Reviewing Example No. 1: Serial Number 80453289____________________________________ 10-2 Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 10-2 Section 11: Glossary of Terms ______________________________________________ 11-1 Section 12: Index_________________________________________________________ 12-1 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 8: Section 1: Introduction
Section 1: Introduction How to use the manual The Persona C30e Card Printer User Guide is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.
Page 9: Safety Messages (Review Carefully)
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 10: Persona C30E Card Printer Overview
Reviewing the Persona C30e Block Diagram Motors Sensors Card Feed Print Stepper Ribbon Drive Print Headlift Ribbon Rewind Motor Persona C30e Card Printer User Guide (Rev. 1.1) Card Feed Ribbon Sensor Ribbon Encoder Headlift Sensor Printhead Thermistor Ribbon LED SNR RFID Antenna Fargo Electronics, Inc.
Page 11: Persona C30E Card Printer User Guide (Rev. 1.1)
Step Process The File information is received from the PC. Printer checks the installed Ribbon type (stored in memory) against the Ribbon type command that was sent from the Printer. • If Ribbon type does not match, the Pause button on the right will begin flashing.
Page 12: Persona C30E Card Printer User Guide (Rev. 1.1)
The Headlift Motor engages. The Print Headlift Sensor detects an open state. The Print Headlift Motor disengages. The Print Stepper Motor engages. The Print Ribbon Drive engages. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Continued on the next page...
Page 13 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop. Repeat steps 9 through 22 for the appropriate number of color/overlay panels. The Card is ejected from the singled-sided Printer. The Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer.
Page 14: Reviewing The Persona C30E Boot Up Sequence
Reviewing the Persona C30e Boot up Sequence Step Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen.
Page 15: Section 2: Specifications
(cUL) Standard C22.2 No. 60950-1-03. File Number: E145118 The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)
Page 16: Agency Listings
Capacity Colors Up to 16.7 million: Monochrome Dimensions See the Size and Weight information in this same table. Humidity 20-80% non-condensing Interface USB 20. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Continued on the next page...
Page 17 Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image.
Page 18 Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD • Dual-sided (weight): 12 lbs. / 5.45 kg • Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 19: Functional Specifications
RESTRICTED USE ONLY Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The following describes how each of these technologies works: Function Description...
Page 20: Printer Components: Front Cover To Usb Port
Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.
Page 21: Printer Components: Print Ribbons
RESTRICTED USE ONLY Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resin- only, dye-sublimation-only and combination dye-sublimation/resin versions.
Page 22: Printer Components: Resin-Only Print Ribbons
ID cards. (provides 1,000 prints) Metallic Resin Metallic resin Ribbons are available for printing resin images with a unique metallic sheen. (provides 500 prints) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 23: Printer Components: Dye-Sublimation Print Ribbons
RESTRICTED USE ONLY Printer Components: Dye-Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step Procedure Do not run the cards with a contaminated, dull or uneven surface through the Printer.
Page 24: Printer Components: Dye-Sublimation/Resin Print Ribbons
The designation of colored Ribbon by the Panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 2-10...
Page 25: Printer Components: Blank Cards
Card Size The Card Printer accepts standard CR-80 and CR-79 sized cards. Card The Printer will print onto any card with a clean, level and polished PVC Design surface. Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards specifically designed for direct-to-card dye-sublimation printing.
Page 26: Printer Module: Flipper Table Module Assembly (D900200)
• See the Front and Back radio buttons in the • See the Persona C30e Card Printer User Guide for the replacement procedures for this Printer. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Using the Device Options tab (C30e)
Page 27: Section 3: Setup And Installation Procedures
RESTRICTED USE ONLY Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the Persona C30e Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
Page 28: Unpacking And Inspection
RESTRICTED USE ONLY Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: •...
Page 29: Reviewing The Printer (Front View; Cartridge Being Installed)
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Persona C30e Card Printer User Guide (Rev. 1.1)
Page 30: Connecting The Printer Power
Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.
Page 31: Installing The Print Ribbon Cartridge
RESTRICTED USE ONLY Installing the Print Ribbon Cartridge The Fargo Persona C30e Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Step Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below.
Page 32 Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it. Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
Page 33 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. Persona C30e Card Printer User Guide (Rev. 1.1)
Page 34: Installing Blank Cards Into The Card Hopper
RESTRICTED USE ONLY Installing Blank Cards into the Card Hopper The Fargo Persona C30e Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
Page 35 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Persona C30e Card Printer User Guide (Rev. 1.1)
Page 36 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. Persona C30e Card Printer User Guide (Rev. 1.1) 3-10...
Page 37: Lowering The Card Output Hopper
Lowering the Card Output Hopper Step Procedure The Fargo Persona C30e comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 38: Printer Driver Installation
Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) Click on the following buttons to install the appropriate Printer Driver and Online User’s Guide, as shown below: INSTALL the Printer Driver button for the C30e Card Printer/Encoder Persona C30e Card Printer User Guide (Rev.
Page 39 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-13...
Page 40 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the license agreement option and click Next to continue. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-14...
Page 41 Installing the Printer Driver (continued) Step Procedure Select Local Connection (USB :) if the printer is equipped with a USB port and click Next to continue with the installation. Select Network Connection (Ethernet) if the printer is equipped with an Ethernet port and enter the Printer’s IP address.
Page 42 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click Next to begin the installation. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-16...
Page 43 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait while the C30e Card Printer is configuring your new software installation. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-17...
Page 44 This step only applies to local connection installation (USB). a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 45 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Select the installed Ribbon Type. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-19...
Page 46 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Finish button to complete the Setup. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-20...
Page 47 Installing the Printer Driver (continued) Step Procedure • Click the Exit button to exit the installer, as shown below. • Click on Install the Fargo Workbench. You have completed the installation Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-21...
Page 48: Printing A Test Print Image
The correct Ribbon type is selected in the Device Options tab.) b. When the Test Print button is selected, an image is copied to the Printer. Display A - Persona C30e Printer Driver Card tab Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 49 RESTRICTED USE ONLY Printing a Test Print Image (continued) Step Procedure This completes the Persona C30e Card Printer/Encoder Installation procedure. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-23...
Page 50: Printer Transport
Moving the Printer to another location Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 51: Section 4: General Troubleshooting
RESTRICTED USE ONLY Section 4: General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes...
Page 52: Communications Errors
Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer. b. Ensure that the Print Both Sides option in the Printer Driver is set correctly. c. Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run.
Page 53 Procedure Determine the problem with printing from the application. a. Print a self-test from the Printer by holding down the Pause button on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the Driver.
Page 54: Print Process Errors
Symptom: Cards will not feed at all. • Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error. • Driver Monitor Error Display: Unable to Feed Card Persona C30e Card Printer User Guide (Rev.
Page 55 Check Hopper Tray Spring Tension. a. Open Card Hopper Cover. b. Use the Fargo Workbench Printer Utility to send a test print to the Printer. c. When the Card Hopper Feed Roller engages, push up on the Card Hopper Tray.
Page 56 Replace Card Hopper Feed Motor. a. Replace the Card Hopper Feed Motor. b. Use the Fargo Workbench Printer Utility to send a test print to the Printer. c. If the Card Hopper Feed Motor does not turn, replace the Main Board.
Page 57: Resolving A Card Not Fed Error (Two (2) Or More Cards Feed At The Same Time)
Card Hopper Roller. Printer is out of cards. • Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error. • Driver Monitor Error Display: Unable to Feed Card Persona C30e Card Printer User Guide (Rev.
Page 58 The blocked Sensor should read +4.99 vdc. • The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 59: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)
Printer. Step Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect. • Driver Monitor Error Display: Ribbon RFID Error Persona C30e Card Printer User Guide (Rev.
Page 60 Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Sensor is Corrupted) Persona C30e Card Printer User Guide (Rev. 1.1) Resolving a Ribbon RFID Error (Ribbon RFID in this section. Fargo Electronics, Inc.
Page 61: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)
Printer. Step Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect. • Driver Monitor Error Display: Ribbon RFID Error Replace the Print Ribbon RFID Sensor.
Page 62: Resolving The Mag Verify Error
Review the following information. • Symptom: The Printer is unable to verify encoded data. • Printer Error State: The Printer is unable to verify encoded data. • Driver Monitor Error Display: Mag Verify Error Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 63 Magnetic Encoding tab (Persona C30e) Verify that data is being encoded to the Magnetic Stripe. a. Clear any Error Messages by unplugging the Printer and reapplying power. b. Remove the failed card. c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe.
Page 64 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Persona C30e Card Printer User Guide (Rev. 1.1) 4-14...
Page 65: Resolving The No Magnetic Encoder Installed Error
Review the following information. • Symptom: There is not a Magnetic Encoder installed. • Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer. • Driver Monitor Error Display: No Magnetic Encoder Installed Persona C30e Card Printer User Guide (Rev.
Page 66 Verify that the Printer has a Magnetic Encoder installed. a. Open the front cover. b. Verify that the Printer has a Magnetic Module installed. (Note: If the Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module.
Page 67: Resolving A Ribbon Sensor Error (Ribbon Miscue)
RESTRICTED USE ONLY Resolving a Ribbon Sensor Error (Ribbon Miscue) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.) Step Procedure Review the following information.
Page 68 Reboot the Printer by cycling the power. Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front of the printer to block the light while calibrating this sensor. • If the issue persists, continue to Step 8.
Page 69: Resolving A Ribbon Break Jam Error
RESTRICTED USE ONLY Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.) Step Procedure Review the following information.
Page 70 Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper Printhead operation. • If the Printhead does not cycle properly, see Resolving the Headlift Motor / Sensor Error.
Page 71: Resolving A Ribbon Out Error
RESTRICTED USE ONLY Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.) Step Procedure Review the following information.
Page 72: Resolving A No Ribbon Installed Error
Review the following information. • Symptom: Printer errors out as soon as it receives data from PC. • Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon. • Driver Monitor Error Display: No Ribbon Installed Persona C30e Card Printer User Guide (Rev.
Page 73 Resolving a No Ribbon Installed Error (continued) Step Procedure Verify that a Ribbon Cartridge is installed in the Printer. a. Press on the Resume button. b. If the issue persists, continue to Step 3. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor.
Page 74: Resolving A Invalid Ribbon Error
Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC. • Printer Error State: The Ribbon installed does not match the Printer model. • Driver Monitor Error Display: Invalid Ribbon Persona C30e Card Printer User Guide (Rev.
Page 75 RESTRICTED USE ONLY Resolving a Invalid Ribbon Error (continued) Step Procedure Verify that the Ribbon Cartridge installed is designed for the correct Printer model. Press on the Resume button. If the issue persists, continue to Step 4. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor.
Page 76: Resolving A Wrong Ribbon Error
Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC. • Printer Error State: The Ribbon installed does not match the Printer Driver information. • Driver Monitor Error Display: Wrong Ribbon Installed Persona C30e Card Printer User Guide (Rev.
Page 77 Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the C30e Card Printer and select Printing Preferences. b. Click on the Device Option tab. c. Click on the auto select button.
Page 78: Resolving A Card Jam Error
Procedure Review the following information. • Symptom: Card is jammed. • Printer Error State: Card TOF Sensor is detecting no card motion. • Driver Monitor Error Display: Card Jam Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 79 Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3.
Page 80: Resolving A Headlift Motor Or Sensor Error
Review the following information. • Symptom: The Printhead continuously cycles or does not cycle at all. • Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam. • Driver Monitor Error Display: Headlift Error Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 81 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. a. Verify that the Headlift Motor turns.
Page 82: Resolving The Cover Open Issue
Review the following information. • Symptom: The Printer remains idle after a print job is sent. • Printer Error State: The front cover Sensor detects that the cover is open. • Driver Monitor Error Display: None Check for debris, as follows: a.
Page 83: Resolving The Blank Output Issues
After a self-test has been run, open the front cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4.
Page 84 Resolving the Blank Output issues (continued) Step Procedure Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the Persona C30e Card Printer and select Printing Preferences.
Page 85 • If less than 22 volts is read on any of the pins, replace the Printhead. • If still having issue with blank cards, replace the Main Board. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-35...
Page 86: Resolving The Remove Ribbon Message (Rewriteable Job)
Review the following information. • Symptom: An error message will be displayed when a rewriteable job is submitted to the Printer and there is a Ribbon in the Printer. • Printer Error State: The error message will instruct the user to remove the ribbon from the printer.
Page 87: Flipper Table Module Assembly Problems
Review the following information. • Symptom: The Flipper Table Module Assembly is not functioning. • Printer Error State: The Printer is unable to communicate with the Flipper Module. • Driver Monitor Error Display: No Flipper Module Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 88: Resolving The Flipper Jam Error
Review the following information. • Symptom: The Flipper Table Module is jamming. • Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card. • Driver Monitor Error Display: Flipper Jam Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 89 Ensure that the Flipper Table Module can rotate freely. c. Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog.
Page 90: Diagnosing Image Problems
Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the procedure Replace the Printhead if the problem persists. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Cleaning the Printhead 4-40...
Page 91: Resolving The Card Surface Debris Problems
Clean the inside of the Printer. See Clean the Cleaning Roller. See Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Cleaning the Printer’s Interior Cleaning the Platen and the Card Feed Rollers.
Page 92: Resolving The Incorrect Image Darkness Problems
Driver Monitor Error Display: None Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (C30e) Persona C30e Card Printer User Guide (Rev.
Page 93 RESTRICTED USE ONLY Resolving the Incorrect Image Darkness problems (continued) Step Procedure Correct the Image Darkness. See the procedure. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Using the Image Darkness Option 4-43...
Page 94: Resolving Ribbon Wrinkle Problems
Driver Monitor Error Display: None Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 95 RESTRICTED USE ONLY Resolving Ribbon Wrinkle problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Using the Image Darkness Option 4-45...
Page 96: Resolving The Excessive Resin Printing Problems
• Printer Error State: None • Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 97 RESTRICTED USE ONLY Resolving the Excessive Resin printing problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Using the Image Darkness Option 4-47...
Page 98: Resolving The Incomplete Resin Printing Problems
Symptom: Black resin text and barcodes appear faded or too light. • Printer Error State: None • Driver Monitor Error Display: None Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Increase the Image Darkness. See the procedure.
Page 99: Resolving The Image Placement Problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See (Persona C30e) for instructions on changing the Printer’s internal settings.
Page 100 Open the Printer Control Panel from the Computer. • Right click on the Persona C30e Card Printer and select Printing Preferences. b. Click on the Calibrate tab. c. Adjust the Vertical and/or Horizontal Image Position settings based on where the white border is on the card.
Page 101 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-51...
Page 102 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-52...
Page 103: Resolving The Poor Image Quality Problems
If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-53...
Page 104: Running The Self Test
RESTRICTED USE ONLY Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.
Page 105: Running The Standard Self Test Print
RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Standard Self Test Print Display A: Full Color Test Print Persona C30e Card Printer User Guide (Rev. 1.1) 4-55...
Page 106: Running The Magnetic Self Test (Hico Only)
RESTRICTED USE ONLY Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation.
Page 107: Section 5: Ethernet Option
Ethernet protocols with an IEEE 802.3 10/100Base-T Ethernet female RJ45 connector. • Application: With the Ethernet Option properly installed and configured, these printers are able to print in the same manner as a printer directly connected to the PC via a USB interface. Technical Specification - Ethernet Option Here are the system requirements for Ethernet.
Page 108: Functional Specification - Ethernet Option
Provides the ability to simultaneously print from multiple PCs to Printing the network printer. Printer Feedback Provides status information from the network Printer to the PC. Web Pages Provides easy Printer configuration with any web browser. Log Messages Provides logging of usage and error events via e-mail, UDP or TCP/IP.
Page 109: Network Services - Overview
Communications between each PC and the Ethernet-enabled Printer are implemented over a bi-directional TCP/IP interface. • All clients are able to send print jobs to the Printer and monitor Printer jobs and errors with the standard Windows printing system using the Printer Driver installed on their local PC.
Page 110: Network Management Interface
This procedure shows how to initiate a Telnet session from a PC in order to access the Telnet services provided by the Printer. Follow these instructions to issue Telnet commands. See the next section for related Ethernet Printer Troubleshooting procedures.
Page 111: Reviewing The Telnet Command Table
The following table describes available Telnet commands. (Note: You can enter partial full- word commands: the Printer will respond with additional help. For example, you can enter list, and the Printer will respond with all subcommands to the list command.)
Page 112 It must specify a valid e-mail address. Specify the IP address of the UDP system logging program. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Command Format list user list lpq...
Page 113 Persona C30e Card Printer User Guide (Rev. 1.1) Store a new IP address. Store a new address mask. Store a new default gateway. store net gateway Store a new DNS server address. Store a new DNS domain suffix.
Page 114 Persona C30e Card Printer User Guide (Rev. 1.1) Restore the network settings from either the default settings or the current settings. Specify the Ethernet interface mode as: automatic, full or half duplex;...
Page 115: Ethernet Printer Troubleshooting Procedures
RESTRICTED USE ONLY Ethernet Printer Troubleshooting Procedures If you are having trouble connecting to your Ethernet Printer or printing to it, you should go through each of the following procedures. Step Procedure Follow the Verifying the Printer Connection Follow the...
Page 116: Verifying The Printer Connection
Step Procedure Ensure that your Printer has a valid network connection. Verify that the Printer has both LEDs blinking on and off with network activity. If the LEDs do not indicate connection, verify the network connection with another device. If the connection is OK, then something may be wrong with the Ethernet option installation.
Page 117: Verify That The Pc Can Access The Printer Using The Ping Command
If the ping response is not successful, continue to step 2 of this procedure. See Display B below. Display A - Example of sending a ping to the Printer with a successful response Display B - Example of ping timeout to an invalid IP address Persona C30e Card Printer User Guide (Rev.
Page 118: Printing A Test Page
• There may be a job in the Windows print queue which has stalled. • The Printer may be paused or set to operate offline in the Windows print queue. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 119: Reviewing Frequently-Asked Questions
If you know the IP address of your Printer, you can access this through the home web page of the Print Server. If you do not know the IP address or the Printer does not work with a usable IP address, then the MAC Address can be found using the IP Tracer tool.
Page 120 IP address. See the appropriate Windows documentation for additional help. Yes. Each PC must have the Printer Driver software installed for the specific Fargo Ethernet-enabled Printer and connect to the intended Printer, using the correct IP address. Yes. If you know the IP address of the Printer on any segment of your network, you will be able to print to it.
Page 121 Follow this procedure. 1. Run the Fargo Workbench Printer Utility from the start menu: Go to the Start -> Programs -> Fargo -> Fargo Workbench Printer Utility -> Fargo Workbench. 2. Select the Fargo Printer to upgrade from the drop- down box.
Page 122 The Printer supports four (4) Users. Factory default settings will be restored to the Printer if power is applied to the Printer with Dipswitch 1 in the ON position and Dipswitch 2 in the OFF position. (Note: This will reset all Print Server settings, which includes static network settings, user configurations and user passwords.)
Page 123 Printer? Persona C30e Card Printer User Guide (Rev. 1.1) Answer Use the Windows “Add Printer Wizard” to create a printer instance to communicate to the printer at the new IP address. This may require adding a new “Remote TCP/IP Card Printer Port”...
Page 124 You can choose to configure the Printer, using a static IP address and network settings. (Note: This can be entered using the Network web page of the Printer or the IP Tracer program.) You can use the web pages if you know the current IP address.
Page 125 2. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver name (i.e., C30e Card Printer)] -> Properties. 3. Ensure that the printing preferences are set correctly for the Ribbon installed in your Printer. Then select the Print Test page button. Fargo Electronics, Inc. 5-19...
Page 126: Glossary Of Terms
Network data about themselves in Management Information Bases (MIBs) and Management return this data to the SNMP requesters. Protocol) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-20...
Page 127 Protocol) Syslog The standard method for logging system events. Root User A User with administrative rights to change any Printer settings. Guest User A User without rights to change Printer settings. Ping A common utility or command that sends a message to network devices asking for a return message.
Page 128: Section 6: Printer Adjustments
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 129: C30E Print Driver Options
RESTRICTED USE ONLY Fargo Electronics, Inc. C30e Print Driver Options Reviewing C30e Printer Drivers The window title reflects the specific Printer Driver in use as shown in this introductory section. Persona C30e Card Printer User Guide (Rev. 1.1)
Page 130: Using The Card Tab (Persona C30E)
CR-79 or CR-80 card.) (Note No.2: The Card Size indicates that the Printer accepts standard, credit card size CR-80 (ISO ID-1) cards or CR-79 sized cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.)
Page 131: Adjusting The Orientation Option
Select Portrait to cause the card to print in a vertical orientation. Select Landscape to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 132: Selecting The Number Of Copies
RESTRICTED USE ONLY Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 133: Using The Diagnostics Button Under The Card Tab
RESTRICTED USE ONLY Using the Diagnostics button under the Card tab Step Description Click Diagnostics to bring up the Fargo Workbench Printer Utility window. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 134: Using The Clean Printer Option
Using the Clean Printer Option Step Description Click Clean Printer to display the Clean Printer Utility window. Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card.
Page 135 RESTRICTED USE ONLY Using the Clean Printer Option (continued) Step Description Click Clean. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed. Persona C30e Card Printer User Guide (Rev. 1.1)
Page 136: Using The Test Print Button
RESTRICTED USE ONLY Using the Test Print button Step Description Click Test Print to send a simple self-test print to the Printer. • Ensure that a YMCKO Ribbon is installed. • Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly.
Page 137: Using The About Button
RESTRICTED USE ONLY Using the About button Step Description Click About to open a dialog box containing the copyright and version, date code information about this Printer Driver software. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-10...
Page 138: Using The Device Options Tab (C30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (C30e) Reviewing the Device Options tab The C30e window with the Device Options tab is displayed below. Persona C30e Card Printer User Guide (Rev. 1.1) 6-11...
Page 139: Adjusting The Ribbon Type Option
K – Standard Resin • K – Premium Resin • Colored Resin • Metallic Resin • KO – Premium Resin/Overlay • BO – Dye-sub Black/Overlay • NONE - Re-Writable Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-12...
Page 140: Selecting The None- Re-Writable Ribbon Type
ONLY. This will speed up the process. The FULL card is erased and printed; there is no option to select specific areas to erase.) • To erase many cards, use the Fargo Workbench Re-Writable Card Eraser option. (Note: This option does not print only erase.) A Write Only checkbox is displayed when the NONE Re-Writeable Ribbon Type is chosen.
Page 141 Writeable Ribbon Type is selected. See below. • Print Both Sides o Split 1 Set of Ribbon Panels o Print Back Side First • Print Back Side Only • Rotate Back 180 Degrees Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-14...
Page 142: Using The Workbench (To Erase The Card)
RESTRICTED USE ONLY Using the Workbench (to erase the card) Step Description Open the Diagnostic Tool box. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-15...
Page 143 RESTRICTED USE ONLY Using the Workbench (to erase the card) (continued) Step Description Select the Re-Writable Card Eraser option Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-16...
Page 144 Select the number of cards to be erased. Click on the Erase button. (Note: This will erase the full card. The card may be stored or printed on again.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 145: Selecting The Auto Ribbon Select Option
Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. Ensure that an YMCKOK Ribbon is installed in order for a C30e Card Printer with a Flipper Table Module to print a dual-sided image.
Page 146: Changing The Color Profile Selection For The C30E
Double click on the C30e Card Printer under the Printers window. c. Select Properties under the Printer drop-down menu. (Note: This will bring up the C30e Card Printer Properties window, as shown on the next page.) Click the Color Management tab.
Page 147 RESTRICTED USE ONLY Changing the Color Profile Selection for the C30e (continued) Step Procedure Click Set as Default. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-20...
Page 148: Adjusting The Color Matching Option
Select None for print speed versus print color or for use of third party color matching software. Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching;...
Page 149: Adjusting For The Resin Dither
Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-22...
Page 150: Using The Print Both Sides Option
If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) Persona C30e Card Printer User Guide (Rev.
Page 151: Using The Split 1 Set Of Ribbon Panels Option
If using the YMCKOK Ribbon type, the front of the card is printed with the YMCKO Panels and the back is printed with the second K Panel. (Note #1: This option is automatically enabled when the YMCKOK Ribbon type is selected.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-24...
Page 152: Using The Print Back Side First Option
If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-25...
Page 153: Using The Print Back Side Only Option
• The second page of the document will then be printed on the back of a second card. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-26...
Page 154: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options
Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed. Select the Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-27...
Page 155: Using The Disable Printing Option
RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer. (Note: This option still allows the Printer to encode cards.) Step Description Select Disable Printing to encode or re-encode cards to save time and avoid the use of printing supplies.
Page 156: Using The Image Color Tab (C30E)
Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye- sublimation Ribbon panels (YMC).) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-29...
Page 157: Using The Resin Heat (K) Option (Front And Back)
Using the Resin Heat (K) option (Front and Back) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.
Page 158: Using The Overlay Heat (O) Option
RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.)
Page 159: Using The Color Matching Option And Default Button
RESTRICTED USE ONLY Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click Default. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-32...
Page 160: Using The Calibrate Tab (Persona C30E)
Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.
Page 161: Using The Image Position Controls
Position values. • When adjusting these values, keep in mind that the card always remain in the same position while moving through the Printer, regardless of image orientation. • To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection.
Page 162 Move toward the front of the Printer if a negative number is entered. Use the Horizontal adjustment to move the image: • Move toward the card output side of the Printer if a positive number is entered. • Move toward the card input side of the Printer if a negative number is entered.
Page 163: Using The Sensors Button
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). See the next page Persona C30e Card Printer User Guide (Rev. 1.1)
Page 164 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button See the previous page for the related procedure. Persona C30e Card Printer User Guide (Rev. 1.1) 6-37...
Page 165: Using The Settings Button
Fargo Electronics, Inc. Using the Settings button Use the Settings button to bring up a dialog for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) Persona C30e Card Printer User Guide (Rev.
Page 166: Using The Magnetic Encoding Tab
RESTRICTED USE ONLY Using the Magnetic Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. Step Procedure Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. (Note: The following describes these options and the Printer's magnetic encoding process.)
Page 167: Using The Encoding Mode Dropdown List
You can use the Encoding Mode option in order to specify which magnetic encoding standard to use. Category Description Installation The C30e Card Printer can be installed with one of two types of factory installed Magnetic Stripe Encoding Modules. Magnetic Encoding Change the encoding mode and coercivity setting or modify the options (changing ISO standards for Tracks 1, 2 and 3.
Page 168 Track tabs are inactive or gray and display ISO functions) defaults, which are the defaults listed for each track below. The Shift Data Left check box remains unchecked and inactive.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-41...
Page 169 (active ISO Encoding. (Note: The defaults are the same as the ISO and inactive Encoding defaults. However, all functions on the Magnetic Track functions) Options tabs are active.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-42...
Page 170 Coercivity dropdown function is active and the Shift Data Left and inactive checkbox is not active. All functions on the Magnetic Track Options functions) tabs are inactive except for Bit Density.) See the next page. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-43...
Page 171 128 BPI • 210 BPI • Custom BPI Raw Bit Density Per Track The User can select the Configurable Bit Density options for each individual magnetic encoding track. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-44...
Page 172 This selection disables all the Magnetic Track Options tabs. It also and inactive disables the Coercivity dropdown function and Shift Data Left functions) checkbox option.) • The default Coercivity is 600 Oe. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-45...
Page 173: Selecting The Coercivity/Magnetic Track
Procedure Select the Coercivity option (Oersted) to use the Magnetic Stripe type that matches the card type. • High Coercivity to Super Coercivity = 2750-4000 Oersted (Fargo’s High Coercivity UltraCard IIIs are 2750 Oe) • Low Coercivity = 300 Oersted...
Page 174: Reviewing The Shift Data Left Function
Select this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. (Note: This is useful in situations that require cards to be readable with insert type readers.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-47...
Page 175: Reviewing The Magnetic Track Options
After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track. • Remember that each track must be customized independently of the other two. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-48...
Page 176 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Magnetic Track Options Persona C30e Card Printer User Guide (Rev. 1.1) 6-49...
Page 177: Using The Magnetic Track Options
(Note #1: After making the required selection, the Magnetic Track options box displays the current set of customization options for the selected track.) (Note #2: For most applications, the default settings for these options do not need to be changed.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-50...
Page 178 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Options See the previous page. Persona C30e Card Printer User Guide (Rev. 1.1) 6-51...
Page 179: Using The Character Size Buttons
Select 7 Bits to change the bits per character to 7 BPC. (Note: This is the default for Track 1). Select 8 Bits to change the bits per character to 8 BPC. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-52...
Page 180: Using The Ascii Offset Dropdown List
Select SPACE to change the ASCII Offset to SPACE. (Note: This is the default for Track 1.) Select ZERO to change the ASCII Offset to ZERO. (Note: This is the default for Tracks 2 and 3.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-53...
Page 181: Using The Bit Density Dropdown List
Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is the default for Tracks 1 and 3.) Select Custom BPI, which enables the custom BPI text box. (Note: The lower limit is 75 and upper limit is 210.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-54...
Page 182: Using The Lrc Generation Dropdown List
Select Even Parity to change the LRC Generation to Even Parity. (Note: This is the default for all tracks.) Select Odd Parity to change the LRC Generation to Odd Parity. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-55...
Page 183: Using The Encoding Mode Dropdown List
Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity. (Note: This is the default for all tracks.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-56...
Page 184: Reviewing The Iso Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 0.130" 0.140" 6-57...
Page 185: Sending The Track Information
Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
Page 186: Reviewing The Sample String
• Track 3: ~3;1234567890987654321? Start Track Sentinel Sentinel Track 1 Track 2 Track 3 Persona C30e Card Printer User Guide (Rev. 1.1) Field Valid Characters Separator ASCII 32-95 (See the table below.) ASCII 48-63 (See the table below.) ASCII 48-63 (See the table below.)
Page 187: Reviewing The Ascii Code And Character Table
RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space Persona C30e Card Printer User Guide (Rev. 1.1) ASCII Code Character ASCII Code < > Fargo Electronics, Inc. Character 6-60...
Page 188: Using The Default Button
RESTRICTED USE ONLY Using the Default button Step Procedure Use the Default button to reset defaults for the current Track tab only. See below. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-61...
Page 189: Using The Overlay / Print Area Tab (Persona C30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area tab (Persona C30e) Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. (Note: This option is helpful if, for example, you would like to omit or block out the overlay or printing around a card's smart chip or Magnetic Stripe.)
Page 190: Enabling The Back Options
Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin back option.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-63...
Page 191: Using The Front Option (Overlay / Print Area)
RESTRICTED USE ONLY Using the Front option (Overlay / Print Area) Step Procedure Select Front to view the Overlay/Print Area options for the front of the card. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-64...
Page 192: Using The Back Option (Overlay / Print Area)
Procedure Select Back to view the Overlay/Print area options for the back of the card. (Note: The Back option is only available if Print Both Sides is selected.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-65...
Page 193: Using The Overlay / Print Area Dropdown Menu
Select Undefined Area(s) for the Printer to overlay and/or print only in the space outside the selected and defined area. Select Omit Smart Chip Area for the Printer to overlay and/or print only in the space outside the standard location of a smart chip.
Page 194 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) See the previous page for the related procedure. Persona C30e Card Printer User Guide (Rev. 1.1) 6-67...
Page 195: Using The Overlay / Print Area
(Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye- sublimation printing or it will quickly begin to wear or fade. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-68...
Page 196 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) See the previous page for the related procedure. Persona C30e Card Printer User Guide (Rev. 1.1) 6-69...
Page 197: Using The Defined Area Option
Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-70...
Page 198 • Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer. Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.)
Page 199 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 200 Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 201 Delete an area by using the Defined Area arrows to select the area and click Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-74...
Page 202: Using Security Options (Visual Security Solutions) (Front Option Only)
The following actions will occur when one of the Visual Security locations is selected. • The Overlay / Print Area will be disabled. • The Security Options become selectable. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-75...
Page 203: Selecting Orientation - Landscape Under Card Tab
Selecting Orientation - Landscape under Card tab Step Procedure Select Landscape (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-76...
Page 204: Selecting The Visual Security Solutions Dropdown Menu (A To D)
Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-77...
Page 205: Selecting Orientation - Portrait Under Card Tab
Selecting Orientation - Portrait under Card tab Step Procedure Select Portrait on the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-78...
Page 206: Selecting The Visual Security Solutions Dropdown Menu (E To H)
Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-79...
Page 207: Selecting The Verimark Radio Button (Frontside Option Only)
(Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click VeriMark (below) for the rectangle-sized area. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-80...
Page 208: Selecting Holomark (Front Option Only)
RESTRICTED USE ONLY Selecting HoloMark (Front option only) Step Procedure Click HoloMark (below) for the squared-area size. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-81...
Page 209: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-82...
Page 210: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-83...
Page 211: Using The K Panel Resin Tab (C30E)
Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-84...
Page 212: Enabling The Frontside And Backside Options
Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-85...
Page 213: Enabling The Frontside Option (K Panel Resin)
RESTRICTED USE ONLY Enabling the Frontside option (K Panel Resin) Step Procedure Select Front to view the K Panel options for the front of the card. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-86...
Page 214: Enabling The Backside Option (K Panel Resin)
RESTRICTED USE ONLY Enabling the Backside option (K Panel Resin) Step Procedure Select Back to view the K Panel Resin options for the back of the card. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-87...
Page 215: Selecting From The Print All Black With K Panel Options (Front And Back Options)
TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon's resin black (K) panel as specified by each of the following options.
Page 216: Selecting The Full Card Option (Front And Back Options)
Selecting the Full Card option (Front and Back options) Step Procedure Select Full Card for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 217: Selecting The Defined Area(S) Option (Front And Back Options)
Selecting the Defined Area(s) option (Front and Back options) Step Procedure Select Defined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 218: Selecting The Undefined Area(S) Option (Front And Back Options)
Step Procedure Select Undefined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.)
Page 219: Selecting The Defined Area(S) Function (Front And Back Options)
(0, 0). This square represents the first defined area. (Note: Changing the orientation of the card in the Card Tab will change the appearance of this Tab.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-92...
Page 220 (below), this area is indicated by the dashed outline. b. Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer. Measure the total size for the area and enter those dimensions into the dimension boxes.
Page 221 (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) a. Print the card design and note how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 222 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) See the previous page for the related procedure. Persona C30e Card Printer User Guide (Rev. 1.1) 6-95...
Page 223 RESTRICTED USE ONLY Selecting the Defined Area(s) function (continued) Refer to the previous procedure. X=1.4“ Persona C30e Card Printer User Guide (Rev. 1.1) Karen Atkins Access Level-2 ID# 1234478 * 172355* Y=0.2“ Fargo Electronics, Inc. 6-96...
Page 224 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Persona C30e Card Printer User Guide (Rev. 1.1) 6-97...
Page 225 Delete an area by using the Defined Area arrows to select the area and clicking Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-98...
Page 226: Selecting The Print Ymc Under K And Print K Only Options
(Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-99...
Page 227: Using The Printer Info Tab (Persona C30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Info tab (Persona C30e) Use the options on this tab to view information about the Ribbon installed in the Printer. Persona C30e Card Printer User Guide (Rev. 1.1) 6-100...
Page 228: Reviewing The Ribbon Information
RESTRICTED USE ONLY Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-101...
Page 229: Reviewing The Ribbon Level Indicator
RESTRICTED USE ONLY Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-102...
Page 230: Using The Printer Calibration Utility (Persona C30E)
Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory.
Page 231: Using The Image Darkness Option
Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. to enter a negative to enter a positive value and...
Page 232: Using The Print Top Of Form Option
Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer. Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer.
Page 233: Using The Print End Of Form Option
(Note: When adjusting this value, keep in mind that cards always remains in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered.
Page 234: Using The Print Left Of Form Option
Use this option to adjust the vertical position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.) Step...
Page 235: Using The Magnetic Encoder Voltage Offset Option
(Note: The required Encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-108...
Page 236: Adjusting The Hi-Co Voltage Offset
((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15 Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-109...
Page 237: Adjusting The Lo-Co Voltage Offset
((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42 Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-110...
Page 238: Using The Mag Top Of Form Option
Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe.
Page 239 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) Persona C30e Card Printer User Guide (Rev. 1.1) 6-112...
Page 240: Using The Ribbon Tension Option
Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-113...
Page 241: Using The Flipper Home Offset Option
RESTRICTED USE ONLY Using the Flipper Home Offset Option Use this option to change the Flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the Printer and Flipper Module. Step Procedure Enter a negative value to position a card to enter the Printer at an upward angle.
Page 242: Using The Flipper Smart Angle Offset Option
Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ± 5. 1 is approximately 1 degree.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-115...
Page 243: Using The Resin Heat (K) Adjustment (Settings)
RESTRICTED USE ONLY Using the Resin Heat (K) Adjustment (Settings) Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide. Step Procedure Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed.
Page 244: Using The Print Temperature Offset
Print (Write) Operation is performed on rewriteable cards. Higher heat level needs to be applied for darker printing on rewriteable cards. A lower setting will produce a lighter image on rewriteable cards accordingly) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-117...
Page 245: Using The Erase Temperature Offset
(Note: Erase Temp Offset provides user ability to control the Printhead heat level when the Erase Operation is performed. Appropriate heat levels should be applied for the proper erase process. This setting should be adjusted for proper erasure) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-118...
Page 246: Using The Flipper Prox Offset Option
Normally the Prox encoder is installed into Bay1 and no adjustment is necessary. • This setting is factory set at 0. • This setting option relates to the Prox encoder installed into Bay 2. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-119...
Page 247: Using The Flipper Prox Angle Offset Option
Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ±5. 1 is approximately 1 degree.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 6-120...
Page 248: Section 7: Cleaning
RESTRICTED USE ONLY Section 7: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 249: Persona C30E Card Printer/Encoders Cleaning Kit (Part Number 085976)
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona C30e Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.
Page 250: Cleaning The Printhead
Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 251: Cleaning The Platen And The Card Feed Rollers
This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 252 Use the Cleaning Card from the Printer’s Cleaning Kit and remove the adhesive backing from both sides of the card. (Note: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.
Page 253 Insert the Cleaning Card into the Single Feed Card Slot until the card stops. (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.)
Page 254: Cleaning The Printer's Interior
Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) Persona C30e Card Printer User Guide (Rev. 1.1)
Page 255: Section 8: Packing The Card Printer
Section 8: Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer. Follow this instruction to pack the Card Printer for transport. Step Procedure Clean the inside of the Printer with compressed air.
Page 256: Section 9: Firmware Upgrades
(e.g., a high quality wrist strap grounded to avoid potential damage). • To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, remove jewelry from fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 257: Upgrade The Printer Firmware
Save this file to a folder to be retrieved later. (Note: This is a zip file so unzip this to the same folder.) Open the Fargo Workbench Printer Utility by clicking on the Diagnostics button on the Card tab of the Printing Preferences.
Page 258 Procedure a. Open the Print Spooler. b. Select File to Print and browse to find the new Firmware file saved on the computer. (Note: This is an .frm file.) Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 259 Procedure a. Prepare the printer for the Firmware upgrade. b. Press and hold down the Power and Pause buttons on the Printer (while you plug in the power). (Note: Both lights will blink slowly.) From the Workbench screen, select Send File To Printer. (Note: Both lights will flash very fast while the Firmware is going through the update process.)
Page 260: Section 10: Fargo Technical Support
Contacting Fargo Technical Support Step Procedure Refer to Section 3: Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s).
Page 261: Reading The Serial Numbers On A Fargo Printer
You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured.
Page 262: Section 11: Glossary Of Terms
U.S. Manufactures prior or in addition, to acceptance by ISO. Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer.
Page 263 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
Page 264 Compressed air Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. Contrast The degree of difference in luminance of two areas.
Page 265 Driver, but can be reset to the factory values usually through the push of the default button. The default values for the firmware are usually denoted on a label attached to the Printer. Defrag Abbreviation for defragmenting. The process of reformatting data on a hard Drive so that it uses space more efficiently.
Page 266 Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image.
Page 267 The device in the Printer that accepts smart cards with an ISO Station smart card contact station. This allows the user to write to the smart card chip with a standard RS-232 interface in the back of the Printer or with the optional built-in encoder. Edge-to-Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border.
Page 268 EPROM A microchip based non-volatile memory storage device that cannot (Electronically be rewritten in the field. Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory) upgrade.
Page 269 Glossy / Matte A smooth polished surface in comparison to a rougher matte surface. Fargo matte cards have a surface index (Ra) of approximately 65 microinches while glossy have a Ra = 3. Glossy PVC A card made of PVC with a smooth polished surface (Surface roughness of approximately 0 - 10 micro-inches).
Page 270 HiCo (High The coercivity value of magnetic media between 2500 - 4000 Oe Coercivity) (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. HTML (HyperText A standard protocol used to format text files for use in a browser Markup Language) or on the Internet.
Page 271 A standard method of signaling for a bi-directional parallel of Electrical and interface on personal computers. To ensure proper Printer Electronics communications and image output, Fargo recommends a parallel Engineers 1284) interface cable that complies with this specification. Image A collection of pictures or graphical elements that compose the visual features on a card.
Page 272 Ribbon and film. LoCo (Low The coercivity value of magnetic media between 250 - 600 Oe Coercivity) (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. LPT Port (Line The system abbreviation for a PC's parallel Printer port. Printer Port)
Page 273 System) computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and the application to print. Output Any product of the Printer including card image, encoded data and lamination.
Page 274 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 275 Print Job A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler.
Page 276 Card technology, usually by communicating through a built-in antenna. Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint® Plus reader mounted on the e-card docking station inside the Printer/encoder. The ProxPoint is a "read only" device producing a Wiegand signal that is converted to RS-232 using a Cypress Computer Systems CVT-2232.
Page 277 Parallel wires held flat in a row by plastic insulation. RibbonTraq A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position.
Page 278 Simplex Single-sided printing. SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard™ SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access.
Page 279 Term Definition Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. SS (Start Sentinel) The character denoting the end of a magnetic data string.
Page 280 A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. UltraCard The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. UltraCard III...
Page 281 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 11-20...
Page 282: Section 12: Index
Card Size, 2-11 card stock scratches, 4-40 Card Surface, 2-11 cards look pixilated or grainy, 4-53 card's Magnetic Stripe/smart chip, 6-27 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. CD (Compact Disc), 11-3 Centronics, 11-3 Cleaning Inside Printer, 4-41...
Page 283 ESD (ElectroStatic Discharge), 11-7 Ethernet, 11-7 excessive resin printing problems, 4-47 exposed to static electrical discharges, 7-2 Fargo Technical Support, 10-1 Fargo Technical Support via the Web, 10-1 FCC, 2-1 feed card into encoder, 4-3 Field Separator (FS), 6-58 Film, 11-7...
Page 284 Monochrome Dye-Sub (B), 4-55 Monochrome Resin (K), 4-55 Network, 11-12 None, 6-21 Oersted (Oe), 11-12 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Offset, 11-12 Omit Signature Area setting, 6-71 On LED, 4-54, 4-56 onscreen card design, 6-94...
Page 285 Selecting Orientation – Portfolio under Card tab, 6-78 Selecting the number of copies, 6-5 Selecting the Visual Security Solutions, 6-79, 6-80, 6-81 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Selecting the Visual Security Solutions dropdown menu,...
Page 286 Vertical / Horizontal adjustment arrows, 6-34 Vertical / Horizontal Image Position settings, 4-50 Vertical adjustment, 6-35 Virtual Memory, 11-20 Windows 2000/XP, 4-27, 4-34 Persona C30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. WordPad, 4-3 Wrinkle, 11-20 X and Y boxes, 6-72, 6-94...

Fargo Persona Persona C30e User Manual

Section 1: Introduction

Section 2: Specifications

Section 3: Setup and Installation Procedures

Section 4: General Troubleshooting

Section 5: Ethernet Option

Introduction

Ethernet Printer Troubleshooting Procedures

Reviewing Frequently-Asked Questions

Glossary of Terms

Section 6: Printer Adjustments

Using the Card Tab (Persona C30E)

Using the Device Options Tab (C30E)

Using the Image Color Tab (C30E)

Using the Calibrate Tab (Persona C30E)

Using the Magnetic Encoding Tab

Using the Overlay / Print Area Tab (Persona C30E)

Section 7: Cleaning

Section 8: Packing the Card Printer

Section 9: Firmware Upgrades

Section 10: Fargo Technical Support

Section 11: Glossary of Terms

Section 12: Index

Quick Links

Troubleshooting

Related Manuals for Fargo Persona Persona C30e

Summary of Contents for Fargo Persona Persona C30e