Fargo Persona M30 User Manual
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Fargo Persona M30 User Manual

Single-side/dual-side/single-side (plus mag)/dual-side (plus mag) models
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Persona® M30 Card Printer User Guide
(Rev. 1.0)
• Single-side Model
• Dual-side Model
• Single-side (plus Mag) Model
• Dual-side (plus Mag) Model
Part Number: L000808 (user guide)

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Summary of Contents for Fargo Persona M30

  • Page 1 Persona® M30 Card Printer User Guide (Rev. 1.0) • Single-side Model • Dual-side Model • Single-side (plus Mag) Model • Dual-side (plus Mag) Model Part Number: L000808 (user guide)
  • Page 2 RESTRICTED USE ONLY Fargo Electronics, Inc. Persona M30 Card Printer User Guide (Rev. 1.0), property of Fargo Electronics, Incorporated Copyright © 2006 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “non-disclosure agreement”...

  • Page 3: Table Of Contents

    Safety Messages (review carefully)______________________________________________________ 1-2 Persona M30 Card Printer Overview_____________________________________________________ 1-3 Reviewing the Persona M30 Block Diagram ____________________________________________ 1-3 Reviewing the Persona M30 Sequence of Operations _____________________________________ 1-4 Reviewing the Persona M30 Boot up Sequence __________________________________________ 1-7 Section 2: Specifications ____________________________________________________ 2-1...
  • Page 4 Safety Messages (review carefully)______________________________________________________ 5-1 M30 Print Driver Options _____________________________________________________________ 5-2 Reviewing M30 Printer Drivers ______________________________________________________ 5-2 Using the Card tab (Persona M30) ______________________________________________________ 5-3 Adjusting the Card Size Option ______________________________________________________ 5-3 Adjusting the Orientation Option _____________________________________________________ 5-4 Selecting the number of copies_______________________________________________________ 5-5...
  • Page 5 Using the Flipper Center Offset Option _______________________________________________ 5-77 Section 6: Cleaning ________________________________________________________ 6-1 Safety Messages (review carefully)______________________________________________________ 6-1 Persona M30 Card Printer/Encoders Cleaning Kit (Part Number 085976) ________________________ 6-2 Supplies (included with the Cleaning Kit) ______________________________________________ 6-2 Cleaning the Printhead _______________________________________________________________ 6-3 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 6-4 Cleaning the Printer’s Interior __________________________________________________________ 6-7...
  • Page 6 Contacting Fargo Technical Support_____________________________________________________ 9-1 Reading the Serial Numbers on a Fargo Printer ____________________________________________ 9-2 Finding out when a Fargo Card Printer was manufactured _________________________________ 9-2 Reviewing Example No. 1: Serial Number 80453289_____________________________________ 9-2 Reviewing Example No. 2: Serial Number A1280224 ____________________________________ 9-2...

  • Page 7: Section 1: Introduction

    Section 1: Introduction How to use the manual The Persona M30 Card Printer User Guide (Rev. 1.0) is, in fact, the troubleshooting and service manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.

  • Page 8: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 9: Persona M30 Card Printer Overview

    Ribbon Encoder Card Feed Roller Print Headlift Headlift Sensor Printhead Cooling Ribbon Rewind Printhead Thermistor Card Input Hopper Motor Ribbon LED SNR Magnetic Encoding Head Module RFID Antenna Platen Roller Pinch Roller Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 10: Reviewing The Persona M30 Sequence Of Operations

    The Card Input Motor and Print Stepper Motor engage. The Card Feed Sensor detects leading edge of card and disengages the card input Motor. Continued on the next page Output Hopper Input Hopper Cartridge Bay Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 11 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Persona M30 Sequence of Operations (continued) Step Process The Print Ribbon Drive engages. The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. Print Ribbon Encoder detects number of revolutions required to use an entire color panel.
  • Page 12 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Persona M30 Sequence of Operations (continued) Step Process The Card Feed Stepper Motor engages to queue card for magnetic encoding. The Encoding data is written to the card. The Magnetic Encoder verifies while the Stepper reverses the card.

  • Page 13: Reviewing The Persona M30 Boot Up Sequence

    If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen. If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will engage to eject the card. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 14: Section 2: Specifications

    Section 2: Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the Persona M30 Card Printer User Guide (Rev. 1.0). Regulatory Compliances Term...

  • Page 15: Agency Listings

    EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. Card Input 100 cards (30 mil) Hopper Capacity Colors Up to 16.7 million: Monochrome Dimensions See the Size and Weight information in this same table. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 16 Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print. Resolution 300 dpi (11.8 dots/mm) Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 17 Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD • Dual-sided (weight): 12 lbs. / 5.45 kg • Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 18: Functional Specifications

    • Used to print ultra-fast, one-color ID cards on the Persona M30. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.)

  • Page 19: Printer Components: Front Cover To Usb Port

    Card Cleaning Roller as needed.) Roller Card Input Load blank cards into this Hopper. Hopper Power Port Connect to the included power cord. USB Port Connect to a Windows PC with a USB cable. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 20: Printer Components: Print Ribbons

    Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only Ribbon types are available for use with the Persona M30: Type...

  • Page 21: Printer Components: Dye-Sublimation Print Ribbons

    (Note: To avoid this area when printing, use the options in the Overlay / Print Area tab to omit printing in this area or punch the slot after the card has printed.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 22: Printer Components: Blank Cards

    UltraCard stock has a PVC core and offers medium card durability. UltraCard III stock has a 40% polyester core and offers high durability. • Both types of UltraCards produce printed images with a glossy, photo- quality finish. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 23: Printer Module: Flipper Table Module Assembly (D900200)

    The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the front side and backside of each card. Display: Flipper Table Module Assembly Persona M30 Card Printer User Guide (Rev. 1.0) 2-10...
  • Page 24 See the Front and Back radio buttons under the Overlay / Print Area tab, as shown below. • See the Persona M30 Card Printer Service Manual for the replacement procedures for this Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 25: Section 3: Setup And Installation Procedures

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the Persona M30 Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).

  • Page 26: Unpacking And Inspection

    US / EU Power Cable • Software Installation CD/User Guide • User Guide • Warranty Statement, Registration Card and Compliancy Document Reviewing the Printer (front view) Output Hopper Input Hopper Cartridge Bay Persona M30 Card Printer User Guide (Rev. 1.0) 3-13...

  • Page 27: Reviewing The Printer (Front View; Cartridge Being Installed)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Persona M30 Card Printer User Guide (Rev. 1.0) 3-14...

  • Page 28: Connecting The Printer Power

    Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet. Display – Shows back of Printer with AC power cable (below). Persona M30 Card Printer User Guide (Rev. 1.0) 3-15...

  • Page 29: Installing The Print Ribbon Cartridge

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge The Fargo Persona M30 Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every Ribbon Cartridge contains a Ribbon and a Card Cleaning Roller. Step Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below.
  • Page 30 Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge. Persona M30 Card Printer User Guide (Rev. 1.0) 3-17...
  • Page 31 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. Persona M30 Card Printer User Guide (Rev. 1.0) 3-18...

  • Page 32: Installing Blank Cards Into The Card Hopper

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper The Fargo Persona M30 Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
  • Page 33 Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Persona M30 Card Printer User Guide (Rev. 1.0) 3-20...
  • Page 34 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. Persona M30 Card Printer User Guide (Rev. 1.0) 3-21...

  • Page 35: Lowering The Card Output Hopper

    Lowering the Card Output Hopper Step Procedure The Fargo Persona M30 comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 36: Flipper Table Module Installation

    See the Front and Back radio buttons under the Overlay / Print Area tab, as shown below. • Formatted: Bullets and Numbering See the Persona M30 Card Printer Service Manual for the replacement procedures for this Printer. Persona M30 Card Printer User Guide (Rev. 1.0) 3-23...

  • Page 37: Installing The Flipper Table Module Assembly (D900200)

    Installing the Flipper Table Module Assembly (D900200) Step Description Caution: Turn off the Printer and unplug the power cord from the Printer. Remove the Rear Cover (D90066) to the Printer. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 3-24...
  • Page 38 Installing the Flipper Table Module Assembly (D900200) (continued) Step Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 3-25...
  • Page 39 Attach the Flipper Table Module pin screw. Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mount screws (F000170). Attach the Flipper Table Module Cover. Connect the USB and Power cables, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0) 3-26...

  • Page 40: Printer Driver Installation

    (Note: If the CD does not automatically open, use My Computer or Windows Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) Click on the Install the Printer Driver button, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0) 3-27...
  • Page 41 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. Persona M30 Card Printer User Guide (Rev. 1.0) 3-28...
  • Page 42 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the terms of the license agreement option and click Next to continue. Persona M30 Card Printer User Guide (Rev. 1.0) 3-29...
  • Page 43 • Printer Driver Software • Printer Driver User’s Guide • Fargo Diagnostics Utility (Note: Selecting Custom will provide the option to select which components to install.) b. Click Next to continue. Persona M30 Card Printer User Guide (Rev. 1.0) 3-30...
  • Page 44 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Click Install to begin the installation. Persona M30 Card Printer User Guide (Rev. 1.0) 3-31...
  • Page 45 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Wait while the M30 Card Printer is configuring your new software installation. Persona M30 Card Printer User Guide (Rev. 1.0) 3-32...
  • Page 46 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Click on Continue Anyway installation. Persona M30 Card Printer User Guide (Rev. 1.0) 3-33...
  • Page 47 Installing the Printer Driver (continued) Step Procedure a. Select the port that your Printer is connected to at this time. b. Click on the OK button and continue with the installation. Persona M30 Card Printer User Guide (Rev. 1.0) 3-34...
  • Page 48 Installing the Printer Driver (continued) Step Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. Persona M30 Card Printer User Guide (Rev. 1.0) 3-35...
  • Page 49 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver (continued) Step Procedure Select the installed Ribbon Type. Persona M30 Card Printer User Guide (Rev. 1.0) 3-36...
  • Page 50 Click on the YES button to exit the installer. b. Click on the NO button to return to the installer’s main menu to install additional software components. You have completed the installation Persona M30 Card Printer User Guide (Rev. 1.0) 3-37...

  • Page 51: Printing A Test Print Image

    From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 2000). b. Double click on the Persona M30 Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the Persona M30 Printing Preferences window.
  • Page 52 This completes the Persona M30 Card Printer/Encoder Installation Guide. For additional help regarding the Test Print and other related items, see the Persona M30 Card Printer/Encoders User Guide located under Start > Programs > Fargo. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 53: Printer Transport

    Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. Persona M30 Card Printer User Guide (Rev. 1.0) 3-40...

  • Page 54: Section 4: General Troubleshooting

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 55: Communications Errors

    Ensure the Printer Driver is installed correctly. (Note: Especially if an obsolete Driver was recently removed.) d. Ensure the correct setup options within the Printer Driver are selected. e. Confirm that the Driver is current by checking at: www.fargosupport.com Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 56 Use WordPad (a Windows 2000/XP word processing program in the Accessories Program Group). 1) Go to the File menu and select Page Setup. 2) Click on the Printer button and select the Persona M30 Card Printer. 3) Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.)

  • Page 57: Print Process Errors

    Printer Error State: The card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error. • Driver Monitor Error Display: Unable to Feed Card Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 58 Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility send a test print to the Printer. See below. d. Gently touch the Card Hopper Feed Roller to verify that it is turning e.
  • Page 59 Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See below. e. If the Card Hopper Feed Motor is not moving, continue to Step 8.

  • Page 60: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)

    Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error • Driver Monitor Error Display: Unable to Feed Card Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 61 The blocked Sensor should read +4.99 vdc. • The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 62: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)

    Driver Monitor Error Display: Ribbon RFID Error Replace the Print Ribbon a. Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see the next procedure in this section. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 63: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)

    Driver Monitor Error Display: Ribbon RFID Error Replace the Print Ribbon RFID Sensor. a. Replace the Print Ribbon RFID Sensor. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board. Persona M30 Card Printer User Guide (Rev. 1.0) 4-10...

  • Page 64: Resolving The Mag Verify Error

    Review the following information. • Symptom: The Printer is unable to verify encoded data. • Printer Error State: The Printer is unable to verify encoded data. • Driver Monitor Error Display: Mag Verify Persona M30 Card Printer User Guide (Rev. 1.0) 4-11...
  • Page 65 Module docking station. e. If the Magnetic Module is properly seated, replace the magnetic head (as needed). (Note: See the current Persona M30 Service Manual for related instructions in the Parts Replacement Section.) If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted.
  • Page 66 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Persona M30 Card Printer User Guide (Rev. 1.0) 4-13...

  • Page 67: Resolving The No Mag Installed Error

    Symptom: There is not a Magnetic Encoder installed. • Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer. • Driver Monitor Error Display: No Mag Installed Persona M30 Card Printer User Guide (Rev. 1.0) 4-14...
  • Page 68 Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module. See the Persona M30 service manual for replacement procedures.) If the Printer has no Magnetic Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding...

  • Page 69: Resolving A Ribbon Sensor Error (Ribbon Miscue)

    • Symptom: The Printer rolls through Ribbon and errors out • Printer Error State: The Printer cannot find the next panel on the Ribbon. • Driver Monitor Error Display: Ribbon Sensor Persona M30 Card Printer User Guide (Rev. 1.0) 4-16...
  • Page 70 Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front of the printer to block the light while calibrating this Sensor. • If the issue persists, continue to Step 8. Replace the Ribbon Sensor. Persona M30 Card Printer User Guide (Rev. 1.0) 4-17...

  • Page 71: Resolving A Ribbon Break Jam Error

    Symptom: The Print Ribbon has become jammed or has broken in the Printer • Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder • Driver Monitor Error Display: Ribbon BreakJam Persona M30 Card Printer User Guide (Rev. 1.0) 4-18...
  • Page 72 Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Diagnostic button under the Card tab in your Printer Driver.

  • Page 73: Resolving A Ribbon Out Error

    • Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark • Driver Monitor Error Display: Ribbon Out Replace the Ribbon Cartridge a. Press on the Resume button. Persona M30 Card Printer User Guide (Rev. 1.0) 4-20...

  • Page 74: Resolving A No Ribbon Installed Error

    Symptom: Printer errors out as soon as it receives data from PC • Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon • Driver Monitor Error Display: No Ribbon Installed Persona M30 Card Printer User Guide (Rev. 1.0) 4-21...
  • Page 75 If the connections are loose, reattach them. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. Persona M30 Card Printer User Guide (Rev. 1.0) 4-22...

  • Page 76: Resolving A Invalid Ribbon Error

    Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer model. • Driver Monitor Error Display: Invalid Ribbon Persona M30 Card Printer User Guide (Rev. 1.0) 4-23...
  • Page 77 If the connections are loose, reattach • Press on the Resume button.. • If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. Persona M30 Card Printer User Guide (Rev. 1.0) 4-24...

  • Page 78: Resolving A Wrong Ribbon Error

    Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer Driver information • Driver Monitor Error Display: Wrong Ribbon Persona M30 Card Printer User Guide (Rev. 1.0) 4-25...
  • Page 79 If the connections are loose, reattach it. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. Persona M30 Card Printer User Guide (Rev. 1.0) 4-26...

  • Page 80: Resolving A Card Jam Error

    Printer. Step Procedure Review the following information. • Symptom: Card is jammed. • Printer Error State: Card TOF Sensor is detecting no card motion • Driver Monitor Error Display: Card Jam Persona M30 Card Printer User Guide (Rev. 1.0) 4-27...
  • Page 81 If unblocked, the Sensor should read 0.15 to 0.18 VDC. d. If the voltages do not read correctly, replace the Sensor. (Note: See the current Persona M30 Service Manual for related instructions in the Parts Replacement Section.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 82: Resolving A Headlift Motor Or Sensor Error

    Symptom: The Printhead continuously cycles or does not cycle at all • Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam • Driver Monitor Error Display: General Error Persona M30 Card Printer User Guide (Rev. 1.0) 4-29...
  • Page 83 Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Using the Diagnostic Utility tabs. a. Verify that the Headlift Motor turns.

  • Page 84: Resolving The Cover Open Error Message

    Replacement Section.) b. If the Sensor still does not work, continue to Step 4. Replace the Main Board. (Note: See the current Persona M30 Service Manual for related instructions in the Parts Replacement Section.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 85: Resolving The Blank Output Issues

    Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4. e. If an image is not noticeable on the used Ribbon, continue to Step 5. Persona M30 Card Printer User Guide (Rev. 1.0) 4-32...
  • Page 86 Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the Persona M30 Card Printer and select Printing Preferences. c. Click on the Calibrate tab. d. Click on the Settings button.
  • Page 87 If less than 22 volts is read on any of the pins, replace the Printhead. • If still having issue with blank cards, replace the Main Board. (See the current Persona M30 User Guide for instructions on replacing the Main Board in the Parts Replacement Section.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 88: Flipper Table Module Assembly Problems

    Symptom: The Flipper Table Module Assembly is not functioning. • Printer Error State: The Printer is unable to communicate with the Flipper Module. • Driver Monitor Error Display: No Flipper Module Persona M30 Card Printer User Guide (Rev. 1.0) 4-35...

  • Page 89: Resolving The Flipper Jam Error

    Symptom: The Flipper Table Module is jamming. • Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card. • Driver Monitor Error Display: Flipper Jam Persona M30 Card Printer User Guide (Rev. 1.0) 4-36...
  • Page 90 Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog. Persona M30 Card Printer User Guide (Rev. 1.0) 4-37...

  • Page 91: Diagnosing Image Problems

    Examine the Printhead for visible damage. Clean the Printhead. See the Cleaning the Printhead procedure. Replace the Printhead if the problem persists. See the M30 Service Manual for the appropriate replacement procedure. Persona M30 Card Printer User Guide (Rev. 1.0) 4-38...

  • Page 92: Resolving The Card Surface Debris Problems

    Clean the inside of the Printer. See Cleaning the Printer’s Interior. Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers. Persona M30 Card Printer User Guide (Rev. 1.0) 4-39...

  • Page 93: Resolving The Image Placement Problems

    Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the Persona M30 Card Printer and select Printing Preferences. b. Click on the Calibrate tab. c. Adjust the Vertical and/or Horizontal Image Position settings based on where the white border is on the card.
  • Page 94 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Image Placement problems (continued) Persona M30 Card Printer User Guide (Rev. 1.0) 4-41...
  • Page 95 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Persona M30 Card Printer User Guide (Rev. 1.0) 4-42...
  • Page 96 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. Persona M30 Card Printer User Guide (Rev. 1.0) 4-43...

  • Page 97: Resolving The Poor Image Quality Problems

    If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). Persona M30 Card Printer User Guide (Rev. 1.0) 4-44...

  • Page 98: Running The Self Test

    Premium Resin Ribbon Cartridge installed: The Printer will print a single color gray scale on the front of the card. See below. Running the Standard Self Test Print Display: Full Color Test Print Persona M30 Card Printer User Guide (Rev. 1.0) 4-45...

  • Page 99: Running The Magnetic Self Test (Hico Only)

    Press and hold the Pause/Resume button. While holding down the Pause/Resume button, plug the power cable back into the Printer. The Printer will Encode magnetic information on all 3 magnetic tracks Persona M30 Card Printer User Guide (Rev. 1.0) 4-46...

  • Page 100: Section 5: Printer Adjustments

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 101: M30 Print Driver Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. M30 Print Driver Options Reviewing M30 Printer Drivers This section applies to the M30 Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 102: Using The Card Tab (Persona M30)

    (Note No.2: The Card Size indicates that the Printer accepts standard, credit card sizes CR-80 or CR-79 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 103: Adjusting The Orientation Option

    Select Portrait under Orientation to cause the card to print in a vertical orientation. Select Landscape under Orientation to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 104: Selecting The Number Of Copies

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 105: Using The Diagnostics Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Diagnostics button Step Description Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 106: Using The Clean Printer Option

    Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card. Place the Cleaning card into the Single Feed Slot. Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 107 Click on the Clean button at the bottom of the window. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 108: Using The Test Print Button

    Click on the Test Print button to send a simple self-test print to the Printer. • Ensure that an appropriate Ribbon is installed for the M30. • Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 109: Using The About Button

    Fargo Electronics, Inc. Using the About button Step Description Click on the About button to open a dialog box containing the copyright and version, date code information about this Printer Driver software. Persona M30 Card Printer User Guide (Rev. 1.0) 5-10...
  • Page 110 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the About button (continued) Step Description Review the dialog box containing the copyright and version, date code information about this Printer Driver software (as needed). Persona M30 Card Printer User Guide (Rev. 1.0) 5-11...

  • Page 111: Using The Device Options Tab (M30)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (M30) Reviewing the Device Options tab The M30 window with the Device Options tab is displayed below. Persona M30 Card Printer User Guide (Rev. 1.0) 5-12...

  • Page 112: Adjusting The Ribbon Type Option

    Print Ribbon in use. • K – Standard Resin • K – Premium Resin • Colored Resin • Metallic Resin • KO – Premium Resin/Overlay • BO – Dye-Sub Black/Overlay Persona M30 Card Printer User Guide (Rev. 1.0) 5-13...

  • Page 113: Selecting The Auto Ribbon Select Option

    • The Printer Driver will change the Ribbon type to the correct setting or validate. • It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct. Persona M30 Card Printer User Guide (Rev. 1.0) 5-14...

  • Page 114: Adjusting For The Resin Dither

    Ribbon. Step Procedure Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. Select Optimized for Photo when printing photo quality images with resin. Persona M30 Card Printer User Guide (Rev. 1.0) 5-15...

  • Page 115: Using The Resin Heat (K) Option (Front And Back)

    Move the slide to the right to (a) cause more heat to be used or (b) cause the resin image to be darker or more saturated. (Note: This control can be helpful for fine-tuning the transfer of resin text and bar codes.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-16...

  • Page 116: Using The Overlay Heat (O) Option

    Move the slide to the left to cause less heat to be used in the printing process. (Note: Certain card types may need additional heat for better transfer of the overlay material.) Move the slide to the right to cause more heat to be used. Persona M30 Card Printer User Guide (Rev. 1.0) 5-17...

  • Page 117: Using The Print Both Sides Option

    If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-18...

  • Page 118: Using The Print Back Side First Option

    • If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. Persona M30 Card Printer User Guide (Rev. 1.0) 5-19...

  • Page 119: Using The Print Back Side Only Option

    • The second page of the document will then be printed on the back of a second card. Persona M30 Card Printer User Guide (Rev. 1.0) 5-20...

  • Page 120: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options

    Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed. Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed. Persona M30 Card Printer User Guide (Rev. 1.0) 5-21...

  • Page 121: Using The Disable Printing Option

    • When this option is selected, no print data will be sent to the Printer. • All encoding instructions will be sent based on how they are configured within the software. Persona M30 Card Printer User Guide (Rev. 1.0) 5-22...

  • Page 122: Using The Calibrate Tab

    Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory. Persona M30 Card Printer User Guide (Rev. 1.0) 5-23...

  • Page 123: Using The Image Position Controls

    To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection. • The outline around the illustration will always remain in the same Landscape orientation. Persona M30 Card Printer User Guide (Rev. 1.0) 5-24...
  • Page 124 ±100 pixels (10 pixels = about .03"/. 8mm).) (Note No.2: The Vertical and Horizontal adjustment arrows point to within the Image Position window, which represents the direction that the printed image moves.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-25...

  • Page 125: Using The Sensors Button

    Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). Persona M30 Card Printer User Guide (Rev. 1.0) 5-26...

  • Page 126: Using The Settings Button

    Use the Settings button to bring up a separate dialog box for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-27...

  • Page 127: Using The Magnetic Encoding Tab

    The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer. Step Procedure Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. Persona M30 Card Printer User Guide (Rev. 1.0) 5-28...

  • Page 128: Reviewing The Enable Mle Support Checkbox

    Select either High Co or Low Co (radio buttons) Step Procedure Select either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity Module. • The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer. Persona M30 Card Printer User Guide (Rev. 1.0) 5-29...

  • Page 129: Using The Magnetic Track Selection Radio Buttons

    Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings (once they have been changed). (Important: Please refer to the following for a description of all Magnetic Track Options.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-30...
  • Page 130 (Note No.2: Although the Printer Driver will remember the settings specified for each of the three tracks, the Printer Driver will always default to displaying the options for Track 1 whenever the Printer Driver setup screen is first opened.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-31...

  • Page 131: Using The Magnetic Track Options Radio Buttons

    (Note No.1: After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track.) (Note No.2: For most applications, the default settings for these options do not need to be changed.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-32...

  • Page 132: Using The Bit Density Radio Buttons

    Select 75 BPI to change the bits per inch to 75 BPI. Select 128 BPI to change the bits per inch to 128 BPI. Select 210 BPI to change the bits per inch to 210 BPI. Persona M30 Card Printer User Guide (Rev. 1.0) 5-33...

  • Page 133: Using The Character Size Radio Buttons

    Select 5 Bits to change the bits per character to 5 BPC. Select 7 Bits to change the bits per character to 7 BPC. Select 8 Bits to change the bits per character to 8 BPC. Persona M30 Card Printer User Guide (Rev. 1.0) 5-34...

  • Page 134: Using The Ascii Offset Radio Buttons

    ASCII value of each Magnetic Stripe data character prior to encoding on the track.) Step Procedure Select NULL to change the ASCII Offset to NULL. Select SPACE to change the ASCII Offset to SPACE. Select ZERO to change the ASCII Offset to ZERO. Persona M30 Card Printer User Guide (Rev. 1.0) 5-35...

  • Page 135: Using The Shift Data Left Checkbox

    Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step Procedure Select the Shift Data Left checkbox option to apply to all tracks. Persona M30 Card Printer User Guide (Rev. 1.0) 5-36...

  • Page 136: Using The Lrc Generation Radio Buttons

    Select No Parity to change the Image Position to none. Select Even Parity to change the Image Position to Even Parity. Select Odd Parity to change the Image Position to Odd Parity Persona M30 Card Printer User Guide (Rev. 1.0) 5-37...

  • Page 137: Reviewing The Iso Track Locations

    Review the magnetic encoding Module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.) 0.223" 0.353" 0.493" TRACK1 0.110" 0.130" TRACK2 0.110" 0.140" TRACK3 0.110" Persona M30 Card Printer User Guide (Rev. 1.0) 5-38...

  • Page 138: Entering The Track Information

    ID software applications. In most cases, however, the User must manually add these characters to the string of magnetic track data. Persona M30 Card Printer User Guide (Rev. 1.0) 5-39...

  • Page 139: Reviewing Tracks 1, 2 And 3 (In Table Format)

    Review this Note, which displays how track the data should be entered for Tracks 1, 2 and 3: Track Data Entry Sending data to Track 1 ~1%JULIE ANDERSON^623-85-1253? Sending data to Track 2 ~2;0123456789? Sending data to Track 3 ~3;0123456789? Persona M30 Card Printer User Guide (Rev. 1.0) 5-40...

  • Page 140: Reviewing The Ascii Code And Character Table

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space " < & > Persona M30 Card Printer User Guide (Rev. 1.0) 5-41...

  • Page 141: Using The Overlay / Print Area Tab

    By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area." Persona M30 Card Printer User Guide (Rev. 1.0) 5-42...

  • Page 142: Enabling The Print Both Sides Option

    Select the Print Both Sides checkbox under the Device Options tab to enable the Print Both Sides option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin backside option.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-43...

  • Page 143: Enabling The Print Back Side First Option

    Select the Print Back Side First checkbox under the Device Options tab to enable the Print Back Side First option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin backside option.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-44...

  • Page 144: Enabling The Front Side Option (Overlay / Print Area)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Front side option (Overlay / Print Area) Step Procedure Select the Front radio button, which enables the Overlay / Print Area and Security Options functions. Persona M30 Card Printer User Guide (Rev. 1.0) 5-45...

  • Page 145: Enabling The Back Side Option (Overlay / Print Area)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Back side option (Overlay / Print Area) Step Procedure Select the Back radio button, which enables only the Overlay / Print Area function. Persona M30 Card Printer User Guide (Rev. 1.0) 5-46...

  • Page 146: Using The Overlay / Print Area Dropdown Menu

    Select the Omit Signature Area option for the Printer to overlay and/or print only in the space outside the standard location of a signature panel. (Note: In the card grid, black indicates the area in which the overlay and/or printing will be applied.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-47...

  • Page 147: Using The Overlay / Print Area

    (Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye-sublimation printing or it will quickly begin to wear or fade. Persona M30 Card Printer User Guide (Rev. 1.0) 5-48...

  • Page 148: Using The Defined Area Option

    Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. Persona M30 Card Printer User Guide (Rev. 1.0) 5-49...
  • Page 149 Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.) Karen Atkins Access Level-2 ID# 1234478 .35“ 1.9“ Persona M30 Card Printer User Guide (Rev. 1.0) 5-50...
  • Page 150 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-51...
  • Page 151 Printer.) c. Position the defined area opposite to the measurement of the onscreen card design (which will appear right side up). Karen Atkins Access Level-2 ID# 1234478 X=1.3“ Y=0.3“ Persona M30 Card Printer User Guide (Rev. 1.0) 5-52...
  • Page 152 Delete an area by using the Defined Area arrows to select the area and click on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona M30 Card Printer User Guide (Rev. 1.0) 5-53...

  • Page 153: Using Security Options (Visual Security Solutions) (Frontside Option Only)

    Front side (see below). Visual Security is not an option for the back side. The following actions will occur when one of the Visual Security locations is selected. • The Overlay / Print Area will be disabled. • The Security Options become selectable. Persona M30 Card Printer User Guide (Rev. 1.0) 5-54...

  • Page 154: Selecting Orientation - Landscape

    Selecting Orientation - Landscape Step Procedure Select the Landscape radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. Persona M30 Card Printer User Guide (Rev. 1.0) 5-55...

  • Page 155: Selecting The Visual Security Solutions Dropdown Menu (A To D)

    Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click on the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. Persona M30 Card Printer User Guide (Rev. 1.0) 5-56...

  • Page 156: Selecting Orientation - Portrait

    Selecting Orientation - Portrait Step Procedure Select the Portrait radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. Persona M30 Card Printer User Guide (Rev. 1.0) 5-57...

  • Page 157: Selecting The Visual Security Solutions Dropdown Menu (E To H)

    Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click on the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. Persona M30 Card Printer User Guide (Rev. 1.0) 5-58...

  • Page 158: Selecting The Verimark Radio Button (Frontside Option Only)

    (Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click on the VeriMark radio button (below) for the rectangle-sized area. Persona M30 Card Printer User Guide (Rev. 1.0) 5-59...

  • Page 159: Selecting The Holomark Radio Button (Frontside Option Only)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the HoloMark radio button (Frontside option only) Step Procedure Click on the HoloMark radio button (below) for the squared-area size. Persona M30 Card Printer User Guide (Rev. 1.0) 5-60...

  • Page 160: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) Persona M30 Card Printer User Guide (Rev. 1.0) 5-61...

  • Page 161: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) Persona M30 Card Printer User Guide (Rev. 1.0) 5-62...

  • Page 162: Using The Printer Information Tab

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Information tab Use the options on this tab to view information about the Ribbon installed in the Printer. Persona M30 Card Printer User Guide (Rev. 1.0) 5-63...

  • Page 163: Reviewing The Ribbon Information

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. Persona M30 Card Printer User Guide (Rev. 1.0) 5-64...

  • Page 164: Reviewing The Ribbon Level Indicator

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. Persona M30 Card Printer User Guide (Rev. 1.0) 5-65...

  • Page 165: Using The Printer Calibration Utility

    This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory. In most cases, these settings can be used without changing them. Persona M30 Card Printer User Guide (Rev. 1.0) 5-66...

  • Page 166: Using The Image Darkness Option

    Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. Persona M30 Card Printer User Guide (Rev. 1.0) 5-67...

  • Page 167: Using The Print Top Of Form Option

    20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card. Caution: If the negative value is set too high, the print Ribbon may break. Persona M30 Card Printer User Guide (Rev. 1.0) 5-68...

  • Page 168: Using The Print End Of Form Option

    CR-80 size card.) Rear of Printer Card Output Card Input Side of Printer Side of Printer (Leading Edge (Trailing Edge of Card) of Card) Direction card travels through printer Front of Printer Persona M30 Card Printer User Guide (Rev. 1.0) 5-69...

  • Page 169: Using The Print Left Of Form Option

    Maximum Adjustment Range: The maximum adjustment range is ±127. As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card. Persona M30 Card Printer User Guide (Rev. 1.0) 5-70...

  • Page 170: Using The Magnetic Encoder Voltage Offset Option

    (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). Persona M30 Card Printer User Guide (Rev. 1.0) 5-71...

  • Page 171: Adjusting The Hi-Co Voltage Offset

    Required Encoder Voltage = 9vdc • ((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15 Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona M30 Card Printer User Guide (Rev. 1.0) 5-72...

  • Page 172: Adjusting The Lo-Co Voltage Offset

    Required Encoder Voltage = 1.5vdc • ((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42 Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona M30 Card Printer User Guide (Rev. 1.0) 5-73...

  • Page 173: Using The Mag Top Of Form Option

    20 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid over-adjusting.) Caution: If the negative value is set too high, the Printer may start encoding before the card's Magnetic Stripe reaches the encoding head. Persona M30 Card Printer User Guide (Rev. 1.0) 5-74...
  • Page 174 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) Persona M30 Card Printer User Guide (Rev. 1.0) 5-75...

  • Page 175: Using The Ribbon Tension Option

    • Enter a positive value to increase the amount of tension that is placed on the Ribbon during printing. • Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing. Persona M30 Card Printer User Guide (Rev. 1.0) 5-76...

  • Page 176: Using The Flipper Home Offset Option

    20 equals about .030”/.8 mm, which is about the same as the thickness of a standard CR-80 size card.) Caution: If the offset is set too high or low, the card may jam in the Flipper Module when flipping. Persona M30 Card Printer User Guide (Rev. 1.0) 5-77...

  • Page 177: Section 6: Cleaning

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 178: Persona M30 Card Printer/Encoders Cleaning Kit (Part Number 085976)

    Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Persona M30 Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.

  • Page 179: Cleaning The Printhead

    Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 180: Cleaning The Platen And The Card Feed Rollers

    This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 181 Liner Strip on top of the Cleaning Card in place. This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card.) Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 182 (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 183: Cleaning The Printer's Interior

    Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 184: Section 7: Packing The Card Printer

    Wipe it down with a lint-free cloth. Clean the Printhead with a alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 185: Section 8: Firmware Upgrades

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 8: Firmware Upgrades Introduction The Persona M30 Card Printer/Encoders - Firmware Upgrade Document (Rev. 1.0) and this section are identical. They both provide step-by-step procedures for upgrading the Firmware on these Printers. Requirements •...

  • Page 186: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 187: Downloading Firmware

    RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware Step Procedure Open the Fargo Diagnostic Utility (located in the Programs folder), as shown below. • Click on the Start icon on the desktop. • Select the Programs folder. • Select the Fargo folder.
  • Page 188 RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Download Firmware button under Step 1:, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 189 RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure a. Check that the Computer has an active Internet connection. b. Click on the Yes button, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 190 This will launch the Fargo Support page. • Click on the Firmware selection box. • Use the drop down menu to select the Printer. • Click on the Go button, as shown below. Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 191 Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below. Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below Persona M30 Card Printer User Guide (Rev. 1.0)
  • Page 192 RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below. • Select the Desktop dropdown menu. • Click on the .frm file.

  • Page 193: Sending The Firmware File

    Fargo Electronics, Inc. Sending the Firmware File Step Procedure From the Fargo Diagnostic Tool, click on the Send Firmware button, as shown below. Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed. Persona M30 Card Printer User Guide (Rev. 1.0)

  • Page 194: Section 9: Fargo Technical Support

    Procedure Refer to Section 3: General Troubleshooting as needed. Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s).

  • Page 195: Reading The Serial Numbers On A Fargo Printer

    The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Printer. Finding out when a Fargo Card Printer was manufactured You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer).

  • Page 196: Section 10: Reviewing The Spare Parts List

    Section 10: Reviewing the Spare Parts List Reviewing the Persona M30 Spare Parts List Persona M30 ID Card Printer Recommended Spare Parts List Effective Date: June 2004 For current pricing see http://www.fargopartner.com/support_services/ Persona M30 Card Printer User Guide (Rev. 1.0) 10-1...

  • Page 197: Section 11: Glossary Of Terms

    U.S. Manufactures prior or in addition, to acceptance by ISO. Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer.
  • Page 198 A set of conductors wrapped together and often concealed within insulation, used for signal transfer from one device to another, with connectors on either end that allows the cable to be removed. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-2...
  • Page 199 The panel on the Printer from which the user can control Printer functions. The Printer is usually composed of the control buttons and an LED or LCD display. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-3...
  • Page 200 A small array of mechanical switches installed on the Board that In-line Package can be configured to change Printer operations including providing Switches) a variety of self-tests. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-4...
  • Page 201 Printer can process the file. Duplex Printing Printing on the front and the back of the card. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-5...
  • Page 202 Only Memory) Encoder (smart card) An electro-mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-6...
  • Page 203 EPROM A microchip based non-volatile memory storage device that cannot (Electronically be rewritten in the field. Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory) upgrade.
  • Page 204 Glossy / Matte A smooth polished surface in comparison to a rougher matte surface. Fargo matte cards have a surface index (Ra) of approximately 65 microinches while glossy have a Ra = 3. Glossy PVC A card made of PVC with a smooth polished surface (Surface roughness of approximately 0 - 10 micro-inches).
  • Page 205 HiCo (High The coercivity value of magnetic media between 2500 - 4000 Oe Coercivity) (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. HTML (HyperText A standard protocol used to format text files for use in a browser Markup Language) or on the Internet.
  • Page 206 LAN (Local Area An array of several computers connected through a series of data Network) transfer cables for the sharing of data and peripherals. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-10...
  • Page 207 Ribbon and film. LoCo (Low The coercivity value of magnetic media between 250 - 600 Oe Coercivity) (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. LPT Port (Line The system abbreviation for a PC's parallel Printer port. Printer Port)
  • Page 208 A resin-like substance that is transferred by the Printhead to the card surface over a printed dye image to prevent image fading, increase abrasion durability and prevent dye migration. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-12...
  • Page 209 Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-13...
  • Page 210 Print Server A device used to connect and control a Printer on a network. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-14...
  • Page 211 Card technology, usually by communicating through a built-in antenna. Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint® Plus reader mounted on the e-card docking station inside the Printer/encoder. The ProxPoint is a "read only" device producing a Wiegand signal that is converted to RS-232 using a Cypress Computer Systems CVT-2232.
  • Page 212 Parallel wires held flat in a row by plastic insulation. RibbonTraq A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position.
  • Page 213 Board. Simplex Single-sided printing. SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard™ SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access.
  • Page 214 Printer to test basic functionality. Thermistor An electronic resistor on the Printhead with a resistance value that varies in proportion to the heat to which it is exposed. Continued on the next page Persona M30 Card Printer User Guide (Rev. 1.0) 11-18...
  • Page 215 A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. UltraCard The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. UltraCard III...
  • Page 216 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona M30 Card Printer User Guide (Rev. 1.0) 11-20...

  • Page 217: Section 12: Index

    5-68 Dot pitch, 11-5 card stock scratches, 4-38 Download, 11-5 Card Surface, 2-9 DPI (Dot Per Inch), 11-5 cards look pixilated or grainy, 4-44 DRAM (Dynamic Random Access Memory), 11-5 Persona M30 Card Printer User Guide (Rev. 1.0) 12-1...
  • Page 218 JIS II (Japanese Industrial Standard), 11-10 Overlay / Print Area, 5-43, 5-44 Full bleed, 11-8 Full Card option, 5-47 K Panel, 11-10 K Panel Resin options, 5-53 Gamma, 11-8 Glossy / Matte, 11-8 Glossy PVC, 11-8 Persona M30 Card Printer User Guide (Rev. 1.0) 12-2...
  • Page 219 OS (Operating System), 11-12 Output, 11-12 Output Hopper, 11-12 Overlaminate, 11-13 Queue, 11-15 Overlay, 11-12 Overlay / Print Area, 5-50, 5-51 Overlay / Print Area options, 5-48 Overlay / Print Area tab, 5-42 Persona M30 Card Printer User Guide (Rev. 1.0) 12-3...
  • Page 220 Vertical adjustment, 5-25 SmartShield™, 11-17 Virtual Memory, 11-20 Software, 11-17 special precautions, 1-2, 5-1, 6-1 Spooler, 11-17 Spooling, 11-18 Windows 2000/XP, 4-26, 4-33 SS (Start Sentinel), 11-18 Windows 95/98/ME, 4-26 Stacker, 11-18 Persona M30 Card Printer User Guide (Rev. 1.0) 12-4...
  • Page 221 RESTRICTED USE ONLY Fargo Electronics, Inc. WordPad, 4-3 Wrinkle, 11-20 YMC, 11-20 YMCK, 11-20 YMCKH, 11-20 YMCKK, 11-20 X and Y boxes, 5-51 YMCKO, 11-20 YMCKOK, 11-20 Persona M30 Card Printer User Guide (Rev. 1.0) 12-5...

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