Fargo Persona M110 User Manual page 38

RESTRICTED USE ONLY
Resolving the Blank Output issues (continued)
Step Procedure
4 Check the Printhead connections.
a. Open the top print cover.
b. Remove the two (2) thumbscrews from the Printhead cover plate and
remove the cover plate.
c. Check to ensure that Power and Data Cables (that connect to the
printhead) are properly seated.
d. Remove the Back Cover.
e. Ensure that the Printhead Power Cable is properly seated on J11 on the
Power board.
f. Ensure that the Printhead Data Cable is properly seated on J13 on the
main board.
5 Ensure that the proper voltage is being applied to the printhead.
a. Remove the back cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Probe Pins 1 to 5 of the printhead power connection on J11.
d. Ensure that a voltage between 22 to 23 VDC is read on each pin.

If less than 22 volts is read on any of the pins, ensure that the Power
Supply for the Printer is outputting 23 to 24 VDC.

If 22 to 23 volts is read from Pins 1 to 5 on J11, replace the
Printhead (as needed).
e. If the Power Supply is operating properly, replace the Main Board (as
needed).
Persona C11 Card Printer and Persona M11 Card Printer User Guide (Rev. 5.0)
Fargo Electronics, Inc.
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