Table of Contents
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S
scheduling
,
call rules
17-6
notifications of voice mail
screening calls
with call announcing
,
with ViewPoint
11-7
screening voice mail
,
using the phone
4-3
,
using ViewPoint
11-7
,
screen-pops for calls
1-3
,
SDNs, using
4-12
searching
,
for call log entries
14-7
,
for contacts
16-3
Server, changing ViewPoint's
shared folders, viewing
shared voice mail, deleting
,
sharing folders
8-24
,
sharing stations
7-2
,
shortcuts to dial calls
12-11
showing
,
columns
18-22
,
toolbar buttons
18-24
,
window elements
8-12
,
signing in and out
B-2
,
silent hold
4-11
SIP accounts, customizing
SIP phones
,
configuring
6-14
,
tips for using
6-15
speakerphone, as intercom
speakers, audio output from
,
Speed Dial command
,
speed dial shortcuts
12-11
,
Standard routing list
15-8
stations
imitating on routed calls
,
sharing
7-2
U
T
V
SING
ELE
ANTAGE
,
13-15
,
4-2
,
8-4
,
8-25
,
8-25
,
18-19
,
3-6
,
8-12
12-6
,
6-10
statistics for queues
,
displayed
C-3
,
when reset
C-12
,
status bar
8-12
statuses. See personal statuses
,
stop button
8-26
stutter dial tone
,
defined
5-3
,
turning on and off
13-12
supervised transfers
,
defined
4-8
,
using the phone
4-8
,
using ViewPoint
11-11
supervising call center queues
,
overview
C-2
changing agents' personal status
monitoring, coaching, and joining agents' calls
without receiving calls
supervising users' calls
,
support, technical
1-4
synchronizing with Microsoft Exchange Server
System camp on greeting
,
System Hold Greeting
T
tabs
in Call Monitor folder
,
in Extensions list
10-3
TAPI Service Provider
,
overview
1-3
using from other contact manager
,
applications
16-13
,
technical support
1-4
telephone commands
,
overview
1-2
after making a recording
call handling commands
selecting language of
silencing during hold
,
18-20
,
C-19
,
C-2
,
12-14
,
15-14
15-13
,
11-3
,
5-7
,
4-7
,
18-6
,
4-11
,
C-16
,
13-7
I-12
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